NanaWall SL25 Glass Sliding Pivot Panel System Owner’s Manual
- June 12, 2024
- NanaWall
Table of Contents
Owner’s Manual
NanaWall SL25
The All Glass Sliding Pivot Panel System
This Owner’s Manual contains instructions on the installation, operation, maintenance and warranty of the NanaWall SL25 All Glass Sliding Pivot Panel System. This manual is to be used by the installer for installation and is to be kept by the Owner for reference. Replacement parts can be ordered directly through NanaWall Systems.
Installation Instructions
The installation of the SL25 System requires a working knowledge and
experience in the use of tools, equipment and methods necessary for the
installation of aluminum doors, windows, storefronts, balcony enclosures,
and/or partitions. This practice assumes a familiarity with preparing a proper
and structurally sound opening, proper anchorage, waterproofing, caulking, and
sealing and assumes an understanding of the fundamentals of building
construction that affect the installation of large aluminum door/window
systems. A crew of at least 2 persons is needed. These systems can be heavy.
Use safe lifting techniques to avoid injury and product damage.
Highly recommended is using an independent NanaWall Certified Installer, if
available, or, at least, an installer who has some experience in installing
NanaWall systems.
IMPORTANT: READ COMPLETE INSTRUCTIONS BEFORE BEGINNING INSTALLATION.
INSTALL AS RECOMMENDED; OTHERWISE, THE UNIT MAY NOT FUNCTION PROPERLY AND ANY
WARRANTY, WRITTEN OR IMPLIED, WILL BE VOID.
CAUTION: As regulations governing the use of glazed windows, doors,
storefronts, balcony enclosures, and/or partitions vary widely, it is the
responsibility of the building owner, architect, contractor or installer to
insure that products selected conform to all applicable codes and regulations,
including federal, state, and local. NanaWall Systems, Inc. can assume no
obligation or responsibility whatsoever for failure of the building owner,
architect, contractor or installer to comply with all applicable laws and
ordinances and safety and building codes.
NOTICE: Please make sure that products selected are able to meet the
design windload pressures and other performance requirements for the project.
The SL25 system is shipped with all necessary components. However, not
included are screws, bolts, shims, etc. to anchor the unit to the rough
opening.
The frame is shipped knocked down and needs to be assembled. Panels are pre-
assembled with glass, ready to be attached to the installed frame. In most
cases, all carriers, weather stripping, and other accessories are preattached
to the panels and frame
components.
DESCRIPTION OF SUPPLIED PARTS
IMPORTANT: There are 2 versions of the SL25 systems – SL25 standard and
SL25XXL. The installation for both versions is similar except for the panel
installation. However, please note that the frame and panel profiles are
different for the 2 versions.
Check all parts carefully before assembly. Check that the sizes of the frame
components and panels match with what was ordered. Attached to the frame
components, please find an Accessory Box with some paperwork and some of the
parts listed below. Please review the paperwork for the order that includes
elevation and layout drawings, indicating sizes, configurations, and labeling
for each of the units ordered. For orders with multiple units, do not mix and
match panels and frames, even if two units are exactly the same. Below is a
list of supplied parts: Always looking from inside.
- Left side jamb, labeled L, and right side jamb, labeled R.
- Head jamb (generally with head compensating profile labeled A), labeled O, and sill, labeled U. (In some instances the head jamb and sill may be in segments.)
- Pre-assembled panels, including turn panel (s). The number of panels depends on the model ordered. The sequence of labeling of panels starts from the left with the left most panel labeled Panel 1.
- Locking for the turn panel(s) either already installed on the panel(s) or located in Accessory Box
- Bolts and nuts to connect the head compensating profile to the head jamb.
- For head jamb and sill provided in segments, then connectors to connect the segments together.
- Cover plates for the exit points in the head jamb and sill and panel guide for the upper exit point.
- Keeps on the recessed sill for securing panels.
- Supplemental Installation Sheets as needed for segmented angle connectors, bolt connection to head compensating profile, connection of cover plates and panel guide for exit points, and installation of the keeps on a recessed sill.
HANDLING OF COMPONENTS
- Upon receipt, inspect the shipment to ensure it is in good condition.
- Store in a clean and dry location and protect against defacement or damage, especially to the edges of panels.
PREPARATION OF THE ROUGH OPENING
For necessary clearance and adjustment space, rough opening is suggested to be
1/2″ wider and 3/8″-1/2″ higher than the outside frame size of the unit
ordered (check to comply with applicable codes for maximum shim space allowed,
especially in high wind
load areas). It is important that the opening be the correct size. Note that
the outside frame height of the unit ordered is measured from the bottom of
the sill even if it is recessed. Allowance must be made in height for the
portion of the sill that is below the measured opening. To allow for the
bottom guide pins to exit for proper stacking, the standard sill cannot be
recessed in the floor or pony wall.
IMPORTANT: Because of the generally large opening sizes and the weight
and movement of the panels, any application should take into consideration the
following:
- The structural integrity of the header is critical for proper operation. Vertical deflection of the header under full live and dead loads should be the lesser of L/720th of the span and 1/4″. Structural support for lateral loads (both wind load and in the stacking area when the panels are stacked open) must also be provided.
- A qualified engineer or architect should be used to determine the proper construction details and header to be used in your particular application.
- The rough opening should be level, plumb and square at all points. There should be no unevenness or bowing. Make sure that the header is not tilted or twisted. There should be no bumps on the surface where the sill will sit. The sides should be in the same vertical plane and not offset of each other. A transit and other similar precise measuring equipment should be used.
- With a recessed sill, if concrete is to be poured after the installation of the unit, the sill has to be securely attached to the construction. If the sill is to be cast in concrete, then an expansion gap with appropriate material has to be created next to the sill.
- For better performance it is recommended that all dead loads such as upper levels, roof, etc. be constructed before a unit is installed.
Although the SL25 system is not meant to be a weather resistant system, the surrounding walls and substrate must be properly constructed. Properly flash and waterproof around the perimeter of the opening, especially at the sill. Make sure you seek proper
professional advice for the appropriate construction needed for your particular application. Do not install unit in structures that do not allow for proper management/ drainage of moisture.
To avoid future problems, do not install your unit until the rough opening has been correctly prepared.
Additional Requirements for Installation of the SL25 System to be Anchored to a Balcony Railing System by Others:
- The balcony railing system must be able to withstand transferred lateral loads from the SL25 system, including wind loads when the panels are in the closed position and loads of the panels at ends when the panels are stacked open.
- With applied wind loads, the lateral deflection of the balcony railing must not exceed the lesser of L/175 of the span or 3/4″. Also, the lateral bending stress must not exceed the allowable, with no 1/3 increase.
- The top of the balcony railing to which the SL25 anchorage screws are to attach to must be of adequate strength, rigidity and stability.
- The top of the railing must be absolutely level. There should be no bumps, unevenness or bowing. The top of the railing should be plumb with the header above to which the SL25 head track will be attached.
UNIT INSTALLATION
Since there can be many variations of configurations and stacking, it is not
possible to have step by step specific instructions that will apply to all
units installed. Below are general instructions that may not exactly apply to
your particular unit. Please refer to the product drawings or elevation and
layout drawings for this particular order. See Illustration 1 for major
components of a 3 panel unit.
The Installation of the unit is described in the following categories:
A. FRAME ASSEMBLY AND INSTALLATION
B. PANEL INSTALLATION
C. FINAL STEPS
FRAME ASSEMBLY AND INSTALLATION
Step A1
Drill holes for anchorage devices to connect the frame components to the
surrounding wall or balcony components as shown in Illustration 2 below. At
the head, drill holes only through the head compensating profile.
E = Distance from the inside edge of frame = about 2″
A = Max. anchor spacing of about 16″ on center in opening and 4″ on center in
panel stack area (for a unit with over 6 large panels, special reinforcement
in stacking area may be needed to prevent head jamb and sill from twisting and
deflecting) for a standard
installation *. Make sure that there are anchorage devices next to the
adjustment bolts (D) in the head compensating profile (Illustration 7) that
will connect to the head jamb.
- Standard installation is limited to areas with a basic wind speed of not more than 90 mph, in a low rise building (max. 60 feet roof height), Exposures B or C and a non critical status. For installations that are in a project beyond these limitations, a structural engineer should be consulted for specific fastening requirements.
Use appropriate screws or other equivalent anchorage devices depending on the adjacent substrate material and construction. Make sure they are corrosion resistant.
Anchorage devices should penetrate or hold sufficiently to the opening to withstand necessary structural loading. Generally, for wood frame use #14 (1/4″ diameter) wood screws with 2-1/2″ minimum embedment, for concrete with a minimum compressive strength of 3,200 psi use 3/16″ diameter ITW Tapcons (concrete screws) with 1-1/4″ min. embedment. For masonry, use 1/4″ diameter ITW Tapcons (masonry screws) with 1-1/4″ embedment.
Standard installation into light gage steel substrates with a minimum of 18 gage (0.0451″ thick) should have 1/4″ diameter type 410 stainless steel self drilling screws. For structural steel substrates thicker than 1/4″, the steel should be pre-drilled and 1/4″ diameter SAE Grade 2 bolts be used. Another option is to use type 410 stainless steel self drilling screws. For this option, first drill small pilot holes.
Any anchorage devices used must not interfere with the operation of the unit. They must not obstruct movement of the running assembly and guide rollers.
Step A2
Examine the head jamb, head compensating profile and sill components.
If these components are provided in segments, then first connect as many of the segments together with the connectors provided, that could be supported and installed easily as one piece. See Illustration 3. If a unit has angle changes, then make sure that the exact angles are maintained. If the angle is 90° insert the curve guide into the frame first before the segments are connected.
See Illustration 4. For the sill, insert the sealing channel into the middle chamber with proper sealant and positioned properly on the joint. See Illustration 5. Seal all the connection joints properly. See also Supplemental
Installation Sheet in the Accessory Box for proper connectors to be used.
Please be careful to avoid scratching or damaging the components.
Step A3
Apply exterior grade sealant to all connection points between the frame components. The ends of the sill should be completely filled with sealant to prevent water leakage from the ends. All drilled holes and fastener screws have to be sealed too.
Step A4
Be sure that appropriate flashing around the perimeter of the opening is
installed.
Step A5
IMPORTANT FOR SL25XXL: Install the bolt(s) from the top through the hole in
the head compensating profile that will secure the stacking area. The hole(s)
should be located at the ends where the turn panel will be located. See also
Supplemental Installation Sheet.
Step A6
Set the head compensating profile into the rough opening at the proper
position relative to the header. Make sure the direction is correct with
respect to inward or outward opening with the exit point (see Illustration 1)
being on the inside for inward opening and outside for outward opening. Make
sure that the proper edge distance is maintained for anchorage devices in the
surrounding substrate material. Measure the unit height from the top of the
head compensating profile and make sure it fits in the opening.
Step A7
Place plastic, horseshoe type shims tightly at every fixing point between the
head compensating profile and rough opening. Use hard plastic horseshoe shims
only. Make sure that it is level. Anchor the head compensating profile. Make
sure it is not twisted or tilted.
IMPORTANT: Make sure no shims are forced to ensure that frame sections
are not bowed.
Check frame constantly to be certain that it is level, plumb, and square. A
transit and other similar precise measuring equipment should be used to make
these determinations.
Step A8
Insert the head jamb from underneath to the head compensating profile and
align the profiles. Make sure the exit points in both profiles match. Starting
on the side with the turn panel, drive in all the adjustment bolts (Dinto the
nuts (E) on the head jamb with a socket wrench, but make only 2-3 turns just
to secure the profiles. See Illustration 7.
CAUTION: Please note that since the bolts are tightened from the bottom,
be sure to check the direction of movement before proceeding.
Then starting from one side of the opening, turn the adjustment bolt until the
distance between the bottom of the head compensating profile and the groove on
the side of the head jamb is exactly 1 7/16″ (37 mm) for SL25XXL and 7/8″ (22
mm) for standard SL25. See Illustration 6. Turn all the other adjustment bolts
to maintain the same distance at all points. From this position, the unit can
be adjusted +/- 5/16″ to compensate for any movement of the building.
Step A9
Place the sill and the two side jambs into the opening and temporarily secure
them to the rough opening with clamps as needed. The side jambs need to be
slid behind the head jamb adjacent to the surrounding wall. Make sure that the
wider flanges of the side jambs with the gaskets are on the same side as the
exit points or on the side where the panels open. The sill has to absolutely
aligned in the vertical plane to the head jamb above.
Step A10
Shim the sill as needed with hard plastic horseshoe shims located at the pre-
drilled anchorage holes to make sure it is absolutely level. Make sure that
the sill is at the proper height to maintain the unit height. If there are
bumps or unevenness on the substrate, they may need to be evened out to
maintain the proper unit height. Anchor the sill through the pre-drilled
holes.
IMPORTANT: Pay special attention to the exit points in the head jamb and
sill. They must be exactly aligned and plumb. The sill must be plumb and
absolutely level in relation to the head jamb. All the sills are provided with
drainage slots. You have to make sure that any water that is drained from the
unit will flow away from the building structure.
Step A11
Shim the gaps between the side jambs and surrounding wall with hard plastic
horseshoe shims located at the pre-drilled anchorage holes. Make sure they are
plumb and not bowed. If needed, due to the surrounding wall not being straight
and for an aesthetically pleasing even vertical reveal between the wall and
side jamb, side jambs are adjustable and can be pushed out up to 5/8″ to align
with the adjacent wall (provided there is enough space). The consequence will
be that the reveal between the glass panel and side jamb will not be even, but
that gap will not be as visible. Anchor the side jambs through the pre-drilled
holes.
IMPORTANT: Seal all holes drilled through the frame components,
especially at the sill, with for example silicone underneath and around the
anchorage devices.
Step A12
Move the adjustable bolt (panel stop) in the sill all the way to the end away
from the stack area. See Illustration 10.
Step A13
IMPORTANT: Make sure that all the surfaces of the upper and lower tracks
are clean and free of any debris, especially, cuttings from drilled holes.
Otherwise, the running assemblies may be permanently damages.
B. PANEL INSTALLATION
As there can be many possible configurations, panel installation will vary
with each unit. With more than 6 panels to a side, there may be more than one
exit point, but installation should be similar. Below are general guidelines.
It specifically illustrates installation of a 3 panel unit shown in
Illustration 1.
Step B1
Check all rollers at the top of each panel and make sure they are in the
proper position and are secure. They may have moved together during transport,
so they may need to be pulled apart.
Step B2
Unlock the axe roller of the turn panel (see Illustration 8 and 9) by lifting
the pivot slightly and moving the arm 90 degrees in a direction away from the
direction of opening. STANDARD SILL – Insert the guide assemblies on the
strike side of the turn panel through the exit points in the head jamb and
through the sill. See Illustration 11. Slide the panel away from the side jamb
or stacking area enough such that the axe roller at the top corner and the
lower pivot at the bottom corner can be inserted through the same exit points.
See Illustration 12.
RECESSED SILL – Insert the lower pivot on the bottom corner of the swing side
of the turn panel into the exit point first and then insert the axe roller on
the top corner.
Slide the panel into the stacking position until you can insert the guide
assemblies on the strike side of the panel.
Step B3
When the panel is completely in the tracks, slide the panel as far as possible
into the stacking position and then open the panel. See Illustration 13. Lock
the axe roller of the turn panel by moving the arm straight into the top of
the panel. See Illustration 8. The pivots at the top and bottom of the panel
should fit securely in the slot in the head jamb and sill.
Step B4
Depending on the sill, continue with the installation of the other panels in a
similar manner as Step B2. Note that the roller and pivot assemblies will not
be the same as on the turn panel. The flat part of the top pivot of a panel
should face the direction of opening. After installing the first sliding
panel, move the panel over the entire length of the opening and make sure that
the height of the unit is correct. Make any corrections. Then slide it in the
stacking position as far as possible and turn the panel open. The pivots at
the top and bottom of a panel should fit securely in the slots in the head
jamb and sill. The rollers of the other panels do not need to be locked like
the roller of the turn panel. Install the other panels in a similar manner.
SL25 (STANDARD)
Step B1
Starting with the panel that is to be furthest away from the exit point
through which the panels will stack, insert the upper rollers of the panel
through the upper exit point and the lower pivot assemblies of the panel
through the lower exit point. Make sure that the direction of the panel is
such that the aluminum cover plates at the top and bottom rails are on the
inside. Slide the panel all the way to the end to its closed position and make
sure that the height of the unit is correct. Make any corrections. See
Illustration 14. 
Step B2
Insert each succeeding panel in the same manner. Make sure that the panels are
inserted in the correct
sequence. See the panel number label on each panel.
Step B3
Remove the top and bottom aluminum cover plates and end caps from the turn
panel.
Slide the panel into the brackets attached to the ends of the head jamb and
sill. Insert the top and bottom pins on the strike side of the turn panel
through the exit points in the head jamb and sill. See Illustration 15.
Tighten the set screws on the brackets but not to exceed a pressure of 3
newtons. See Illustration 16.
Step B4
See if the turn panel opens properly. The top and bottom pins should be in the
middle of the exit points. Adjust the attachment to the brackets as needed.
Then install the top and bottom aluminum cover plates and the plastic end
caps.
C. FINAL STEPS
Step C1
Install the covers for the upper and lower exit points and also the panel
guide at the upper exit point. See Illustration 1 and Supplementary
Installation Sheets found in the Accessory Box.
Step C2
Close all the panels into position. Check and make sure all the vertical gaps
between panels are even from top to bottom. The gap between panels should be
about 2 mm (1/16″). To maintain this gap, adjust the bolt (Panel Stop) in the
sill for the last sliding panel as shown in Illustration 10 as
necessary.
Step C3
Adjust and shim the side jambs as needed so there is an even vertical reveal
with the adjacent wall.
Step C4
The head jamb together with the height compensation profile must be secured
against sideways movement. For SL25XXL, you have to unfasten the screws next
to the adjustment bolt in the stacking area by about 4 turns. See Illustration
18. For SL25 (standard), use a tapping screw to attach as shown in
Illustration 17.
Step C5
Cut the gaskets at the side jambs so that they do not overlap over the top and
bottom rails of the adjacent panel when opened. See Illustration 19. To keep
them in place, dab the ends with a little crazy glue.
Step C6
For units with a recessed sill, most panels have male/ female interlock
between panels at the bottom. At the end panels and between segments, this is
not possible. To secure end of panels with no guide pins or pivots, keeps will
need to be installed on top of the recessed sill. See Supplementary
Installation Sheet found in the Accessory Box.
Step C7
Check that the system operates and functions properly.
See Operation Section. The panels should be able to be moved easily by one
person without much effort when opening or closing. If the panels do not move
easily or a lot of effort is needed, the indication is that the unit is not
properly installed. Correct any problems before sealing and applying any
finish trimming.
Step C8
Apply a thick bead of exterior grade sealant with a backer rod if needed on
the gap between a standard sill and floor or pony wall on both sides along the
length of the sill. Do similar for the gaps between the head jamb and side
jambs with the opening. Apply sealant at the corners between the side jambs
and head jamb and sill, especially at the bottom corners.
Step C9
Finish any waterproofing, flashing, trim and sealant needed around the
perimeter of the opening.
IMPORTANT: Make sure any weep holes in the sill are not blocked. It is
essential to remove any debris that has dropped into the bottom rail. The
running gear can get damaged.
PROTECTION OF UNIT DURING CONSTRUCTION PHASE
It is important that during the construction phase the unit be kept closed,
covered and protected from damage. During this phase, a unit is often subject
to the most extreme conditions from all types of construction operations that
can permanently damage and destroy it. A unit can be damaged by cement
splatter, tar, paint, weld splatter, falling objects, construction dust, sand
blasting, etc. All temptations to use the large opening of an installed system
for easy ingress and egress by tradesmen should be resisted.
Operation And Maintenance Of NanaWall Products
OPERATION OF A NANAWALL SL25 ALL GLASS SLIDING/PIVOT PANEL SYSTEM
IMPORTANT: Do not allow children or anyone not properly trained on
operation to operate the unit. Do not force the system if not operating
properly. Please have it repaired as soon as possible by a qualified
technician.
Anchor panels when in the open position to prevent uncontrolled movement,
especially in windy conditions. It is highly recommended that if not open, the
NanaWall SL25 unit be kept closed with all locking mechanisms fully engaged.
This will provide the best security and weather resistance.
IMPORTANT: For units with extra reinforced locking on the turn panels,
the reinforced locking at both the top and bottom must be properly engaged
when the unit is closed.
The correct sequence of opening and closing of panels is dependent on the
configuration ordered.
Panels must be opened and closed in the right order.
Opening the Unit
- Open the turn panel.
- Slide each sliding panel past the exit point as close to the already stacked panels and swing the panel through the exit point.
- If there are more than one exit points, do not turn the prematurely through the wrong exit point. If there are more than one exit point, normally the first 4-6 panels closest to the stacking area open through the exit point closest to the stacking area and the other panels through each succeeding exit point. Close the unit by reversing the above steps.
RECOMMENDED MAINTENANCE OF NANAWALL SL25 PRODUCTS
Some General Considerations on all Projects:
-
It is important that the product is installed correctly.
A poorly installed unit will not function properly.
This will cause more abnormal force or stress on the components and will lead to premature failure. When operating the unit, the panels should generally be able to be moved easily by one person (except when there are very large panels). There should be no rubbing on the floor and no binding. When the unit is closed, the reveal between panels and head jamb and between panels and sill should be consistent. Please have all problems corrected as soon as possible by a qualified technician. -
From time to time, due to building movement or settlement, a unit may need to be adjusted by a qualified technician to compensate for any building change. Please note that only minor adjustments can be made.
-
It is important that a unit is operated properly. Panels should be gently opened and closed and not forced.
Panels should be opened and closed in the proper manner and sequence. See the Operation section for proper operation. -
Periodically check for worn or damaged components and replace as soon as possible. A unit with nonworking components will subject the other components to increased stress and lead to premature failure. A unit with worn or damaged components will compromise the performance level expected.
-
Periodically, inspect the sealant/caulking on the exterior perimeter of the unit. It is extremely important that the sealant/caulking remains intact and in good condition. Trim off any old, loose caulking, and seal any gaps with a good quality caulk.
-
Check that all weep holes (if any) are clean and clear of any obstructions. Remove debris and other foreign bodies which have dropped into the tracks in the head jamb and sill immediately to prevent damaging the running carriages and guide trolleys. Clean all components as needed. Check gaskets for proper seating and condition. Remove dust and any deposits from these gaskets.
-
The finished aluminum needs periodic cleaning and maintenance. Its appearance may be marred by harsh chemicals, abuse, or neglect. Frequency of cleaning depends on exposure and needs. For aluminum surfaces, generally warm soapy water should be
sufficient. Stubborn stains and deposits may be removed with mineral spirits. Aggressive alkaline or acid cleaners should not be used. Excessive abrasive rubbing should be avoided. Sealants and weather stripping may be affected by strong organic solvents.
Superficial damage to the aluminum surface must be touched up immediately with proper touch up paint. -
All hardware should be periodically cleaned with a soft cloth and mild cleanser. Excessive abrasive rubbing should be avoided.
-
About every six months, apply Teflon spray to the running carriages and guiding trolleys.
SOME SPECIFIC SUGGESTED MAINTENANCE FOR COASTAL SALT WATER AND OTHER
EXTREME ENVIRONMENTS:
Please note that the environment within one mile of a sea coast can be
extremely corrosive. Products installed in this environment will typically
deteriorate sooner than products installed in a less severe environment.
-
Open and close completely a unit at least once a week and inspect all surfaces.
a. Salt and other corrosive or abrasive materials such as sand must not be allowed to build up on any surfaces, including all hardware and sill.
b. The sill and head jamb tracks should be free from all dirt and debris.
c. There should be no standing water in the track in the sill.
d. All hardware should be intact and operating properly. -
All surfaces must be cleaned with a mild detergent soap and fresh water at least every month and more frequently if necessary.
a. After washing, the surface should be rinsed thoroughly with clean water and allowed to dry.
b. For cleaning, do not use abrasive household cleaners or materials like steel wool or hard brushes that can wear and harm finishes.
c. Any glass cleaner used should not be allowed to run down on any other surface. -
Any breaches in the paint coating, such as scratches, chips or areas of abrasion, must be repaired immediately.
-
Every 3 months, thoroughly clean and dry all upper and lower rollers. Liberally apply lubricant such as Teflon spray (no grease) on the wheels and bearings of the rollers.
-
As with any painted surface exposed to corrosive environments, every 6 months apply a wax to the outside of the painted panel and painted track.
NanaWall Limited Warranty
NanaWall is pleased to provide the following warranty to the owner of NanaWall
products, including the initial purchaser and all subsequent owners (“Owner”),
subject to all terms and conditions stated herein. This Warranty supersedes
all previous product warranties and is the exclusive statement of all
commitments and rights of NanaWall with respect to its products sold on or
after May 1, 2022, to be installed in the United States (excluding
territories) or Canada. NanaWall shall have no obligation to respond under
this Warranty until receipt of proper notice of a claim and an opportunity to
respond. Upon notice and confirmation by NanaWall of a condition covered under
this Warranty, NanaWall will respond in good faith and in a timely manner as
follows:
TEN YEAR COVERAGE.
For ten (10) years from the date of delivery by NanaWall (“Delivery”),
NanaWall will respond as follows:
Insulated Glass. For an insulated glass unit with a permanent material
obstruction of vision due to a premature failure of the glass seal, NanaWall
will ship a replacement glass unit or panel. Exception: insulated glass units
for cero® are covered for five (5) years from Delivery.
Powder Coat or Baked-on Fluoropolymer Surface Finish of Aluminum Profiles. For
powder coat or baked-on fluoropolymer surface finish not functioning as an
Effective Surface Material (“ESM”), NanaWall will, at its option, (1) assume
reasonable costs to restore the finish using standard commercial refinishing
techniques or
(2) ship replacement parts. Uneven fading is not a covered condition due to
environmental variables.
An ESM is a finish without (1) substantial cracking, chipping, or peeling due to the deterioration of the finish (exclusive of mechanical damage); (2) chalking in excess of a numerical rating of 8 as per ASTM D 659; or (3) fading or color changes in excess of 5 NBS units as per ASTM D 2244.
Rollers. For a roller with material or workmanship issues that significantly
impair proper operation and function, NanaWall will ship a replacement roller.
Wood and Other Remaining Components (for product installed by an independent
NanaWall Certified Installer or Approved Installer). For all remaining
components of NanaWall products not otherwise addressed herein with a material
or workmanship issue that substantially impairs operation and function,
NanaWall will, at its option, (1) ship a replacement part or product or (2)
ship any replacement part or replacement product in the same stage of fitting
and/or finishing as originally supplied by NanaWall. This includes wood frame
components, hinges, handles, locking mechanisms, tracks, beads, and weather-
stripping.
FIVE YEAR COVERAGE.
For five (5) years from Delivery, NanaWall will respond as follows:
Laminated Glass. For a laminated glass unit with permanent material
obstruction of vision due to premature delamination, NanaWall will ship a
replacement glass unit or panel.
Wood and Other Remaining Components (for product NOT installed by an
independent NanaWall Certified Installer or Approved Installer). For all
remaining components of NanaWall products not otherwise addressed herein with
a material or workmanship issue that substantially impairs operation and
function, NanaWall will ship a replacement part or product without charge in
the same stage of fitting and/or finishing as originally supplied by NanaWall.
This includes wood frame components, hinges, handles, locking mechanisms,
tracks, and weather-stripping.
THREE YEAR COVERAGE.
For three (3) years from Delivery, NanaWall will respond as follows:
Anodized Surface Finish of Aluminum Profiles. For anodized surface finish of
aluminum profile not functioning as an ESM,* NanaWall will, at its option, (1)
assume reasonable costs to restore the finish on a non-compliant (non-ESM)
material using standard commercial refinishing techniques or (2) ship a
replacement part.
ONE YEAR COVERAGE.
For one (1) year from Delivery, NanaWall will respond as follows: Screens. For
a screen part (excluding the screen mesh) with a material or workmanship issue
that substantially impairs the function of the screen, NanaWall will, at its
option, (1) ship a replacement screen or (2) upon return by owner, repair the
screen without charge.
ADDITIONAL SERVICE INFORMATION
This Warranty does not cover labor costs to remove existing parts or products,
install a replacement part or product, costs to finish wood products, or the
cost to repair or replace surrounding substrates, trim, or other work. Nor
does it cover costs incurred due to delays or other construction costs, costs
for late or damaged delivery, loss of revenue, loss of time, liquidated
damages, inconvenience, or loss of use of the product or any parts or
components. NanaWall reserves the right to determine whether or not a covered
condition exists. If the claim is not covered under this Warranty, NanaWall
may charge and collect a fee for on-site product inspections.
Any replacement part or product will be shipped to the location of original
product delivery by NanaWall. Replacement products will be the closest
equivalent current product and may not be an exact match to the original. If
providing a replacement part or product is not commercially practicable,
NanaWall may elect to refund the purchase price of the affected product in
full satisfaction of its obligations.
Wood. Wood components must be properly finished on all sides promptly after
receipt of unit before installation of unit, and prior to exposure to weather.
Repair or replacement of a warped wood panel or frame can be delayed by up to
12 months from date of claim to allow the wood component to adjust to local
environmental conditions. Glass. Unloading the replacement glass/panel from
the delivery truck is the responsibility of the owner. Due to the weight of
the product, appropriate manpower and/or equipment will be needed to unload
and move the glass/panel to the location for replacement. Depending on the
size of the replacement part and interior building dimensions, it may not be
possible to transport the glass/panel through the interior of the building.
NanaWall is not responsible for any costs associated with moving the
replacement glass/panel at the delivery location.
Whether an installer is an independent NanaWall Certified Installer or
Approved Installer is determined by the installer’s status as of the date of
delivery. NanaWall maintains information regarding the installers designated
as Certified Installers or Approved Installers.
NOTICE PROCESS**
Written notice of any claim under this Warranty with supporting documents such
as photos or videos must be given to Nana Wall Systems, Inc. via email to
service@nanawall.com or via mail to 100
Meadowcreek Drive, Corte Madera, CA 94925, promptly when discovered. A
condition will not be covered under this Warranty if there is a failure to
notify NanaWall in writing (1) within 7 days of receipt of the product for any
defect which an ordinary inspection would reveal, (2) within a reasonable time
during the warranty period after an impairment in operation and use is
manifest or a hidden defect is discovered, or (3) for claims first made after
expiration of the coverage period outlined in this Warranty.
DISCLAIMERS & LIMITATIONS
Any responsibility of NanaWall is contingent upon owner fulfilling its notice
obligations as stated in this Warranty.
The owner shall have no standing to assert a claim absent timely notice to
NanaWall and an opportunity to cure.
The remedies prescribed in this Warranty are the exclusive and sole remedies
available to the owner who hereby waives any claim not encompassed herein.
This exclusivity and waiver survive expiration of warranty coverages herein.
In no event shall the liability of NanaWall or any seller of NanaWall product
exceed the price paid for the product.
This Warranty is the sole and exclusive warranty for NanaWall products. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. NANAWALL
SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. Some state and
federal laws may not allow disclaimers of implied warranties or exclusions of
incidental or consequential damages, so these limitations or exclusions may
not apply to you. Where federal law prohibits disclaimer of implied
warranties, the duration of any implied warranty is limited to the duration of
the relevant coverage period, if less than the statutory limitation period.
This Warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
This Warranty may only be modified by a writing signed by an officer of
NanaWall. Any action taken by NanaWall does not create a new warranty or
extend the duration of the original product warranty. A failure by NanaWall to
enforce a warranty provision shall not constitute a waiver barring subsequent
enforcement.
EXCLUDED CONDITIONS.
This Warranty does not cover the following conditions, or any damage or
issues caused in whole or part by the following:
-
Product selection, application, storage, handling, modification, or waterproofing; Movement of surrounding substrates, including deflection of the header of more than ¼”, or any other stresses on product; Installation, flashing, or ntegration into the structure; Failure to prevent the effects of sheeting rain or water; Failure to install proper weep holes in sill where needed, and failure to properly drain water exiting weep holes in the sill; Failure to meet code or specification requirements.
-
Finishing by anyone other than NanaWall, including but not limited to, not properly finishing all sides of wood products promptly after receipt of unit, before installation of unit and before exposure to weather, finishing exterior wood in dark colors, or not refinishing periodically; Discoloration of finish; Failure to immediately repair any breaches such as scratches, chips, or abrasions in any finish or aluminum profile.
-
Condensation, frost, or mold caused by high interior relative humidity; Installation near swimming pools; Harsh chemicals such as road salt, solvents, acid, brick or mortar wash, or cleaning chemicals; Corrosion or tarnish on product installed within two (2) miles of any coastal area or body of salt water, or other harsh or corrosive environments or chemicals.
-
Normal weathering, wear and tear; Failure to follow the NanaWall operation and maintenance instructions; Failure to operate the product for more than one month; Failure to clean and maintain aluminum surfaces in accordance with AAMA 609 and 610 or not maintaining adequate cleaning records.
-
Imperfections in glass that do not affect the product’s structural integrity or obscure vision and cannot be detected from within 10 feet as per ASTM C 1036; Accidental or spontaneous glass breakage; Glass breakage due to thermal or other stresses, or glass with film or other coatings applied to the surface; Industry accepted bow, warp or distortion in glass, and minor variations in glass color; Glass not installed as per NanaWall’s instructions.
-
Variations in wood grain or color; Warp within the allowable warp tolerance for wood panels per ANSI/WDMA I.S.
6A-01; Warpage on wood panels caused by leaving panels in the open position exposed to the elements or not engaging the locking points properly when in the closed position; Resin or sap bleeding from wood panels. -
Panel shrinkage or expansion caused by change in weather; Expansion or bowing of aluminum units caused by exposure to sunlight or caused by temperature difference between interior and exterior panel surfaces.
-
Acts of God, falling objects, fire, accidents, external forces, or other conditions beyond NanaWall’s control.
-
Gas fill or retention levels in insulated glass units.
-
Field testing of Product; Performance of the Product in conformance to any published NanaWall testing results (e.g. air infiltration, water infiltration, structural loading). Published test results measure the laboratory performance of a single sample of the product of a certain size and configuration. Performance during testing may vary depending upon handling, installation, use, maintenance, and testing.
-
Products or components not supplied by NanaWall; Products that have not been paid for in full; Products ordered in larger sizes or special configurations beyond NanaWall’s published specifications. Product with glass that is heavier than NanaWall specifications; Product that has been modified or altered in any manner.
NanaWall Warranty Registration
Must be filled out and returned to Nana Wall Systems, Inc., 100 Meadowcreek
Drive, Corte Madera, CA 94925 within 30 days from date of purchase of the
NanaWall in order for the limited warranty to become effective.
NANAWALL ORDER # ………………………Date of Purchase ……………………………….
PROPERTY OWNER
Name …………………………………..
Telephone……………………..
Project Address (if different from above) …………………..
PROJECT NAME ………………………..………….
Purchaser Name …………………..
Address…………..
E-mail…………………..
INSTALLATION
Installer Name __
Telephone __
Address ____
E-mail __
Type of project ■ new residential ■ restaurant ■ shopping mall
■ residential remodel ■ office building ■ other _
Architect Name ___ Address
- Is the installation complete?
- Have you been shown how to operate your new NanaWall?
■ yes
If yes, date completed ____
■ no
If no, date scheduled
■ yes
Is operation satisfying? ■ yes ■ no
■ no
If no, why not? ____
Print Name ____
Signature __ Date………………….
Nana Wall Systems, Inc.
100 Meadowcreek Drive #250
Corte Madera, CA 94925
800 873 5673
415 383 3148
Fax 415 383 0312
info@nanawall.com
nanawall.com
©2022 Nana Wall Systems, Inc.