TOWN COUNTRY LUXURY FIREPLACES TC36ST Direct Vented Decorative Gas Appliance Instruction Manual
- October 30, 2023
- TOWN COUNTRY LUXURY FIREPLACES
Table of Contents
- TC36ST Direct Vented Decorative Gas Appliance
- Congratulations on your Town & Country purchase
- Caution
- Safety
- Lighting Instructions
- First Fire
- Special Operator Note
- Remote Control Operation
- Linking Remote Handset and apple® Device to Fireplace
- Maintenance
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
SERIAL #
TC36ST SEE THRU
OPERATOR INSTRUCTIONS
MODEL: TC36ST
SERIES D version 2
DIRECT VENTED
DECORATIVE GAS
APPLIANCE
TC36ST Direct Vented Decorative Gas Appliance
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING: If the information in these instructions is not followed
exactly, a fire or explosion may result causing property damage, personal
injury or death.
FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance.
- Do not touch any electrical switch.
- Do not use any phone in your building.
- Immediately call your gas supplier from a neighbour’s phone. Follow the gas supplier’s instructions.
- If you cannot reach your gas supplier call the fire department.
Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
This appliance may be installed in an aftermarket permanently located,
manufactured home (USA only) or mobile home, where not prohibited by local
codes.
This appliance is only for use with the type of gas indicated on the rating
plate. This appliance is not convertible for use with other gases, unless a
certified kit is used.
This appliance is suitable for installation in a bedroom or bed sitting room
Visit www.townandcountryfireplaces.com for the most up-to-date version of this manual
Congratulations on your Town & Country purchase
Your Town & Country fireplace has been professionally installed by:
Dealer name: __
Phone Number:
If you discover any problems with your Town & Country fireplace contact your
dealer immediately to have the unit repaired.
Caution: Do not attempt to repair the fireplace because you may cause injury
to yourself or others, and risk causing damage to the unit.
Before operating your fireplace carefully read this manual and pay close
attention to all Safety Warnings. The manual contains important information on
the unit’s safe operation and maintenance.
DANGER
HOT GLASS WILL CAUSE BURNS.
DO NOT TOUCH GLASS UNTIL COOLED.
NEVER ALLOW CHILDREN TO TOUCH GLASS.
A barrier designed to reduce the risk of burns from the hot viewing glass is provided with the appliance and shall be installed for the protection of children and other at-risk individuals.
WARNING: This product can expose you to chemicals including ceramic
fibers, which are known to the State of California to cause cancer, and carbon
monoxide, which is known to the State of California to cause birth defects or
other reproductive harm.
For more information go to
www.P65Warnings.ca.gov.
This warning is applicable to all Pacific Energy Fireplace Products
Caution
FOR YOUR SAFETY – Do not install or operate your Town & Country fireplace
without first reading and understanding this manual. Any installation or
operational deviation from the following instructions voids the Town & Country
Fireplaces™ Warranty and may prove hazardous.
This appliance and its individual shut off valve must be disconnected from gas
supply piping system during any pressure testing of that system at test
pressures in excess of 1/2 psig (3.5 kPa).
This appliance must be isolated from the gas supply piping system by closing
its individual manual shut off valve during any pressure testing of the gas
supply piping system at test pressures equal to or less than 1/2 psig (3.5
kPa).
Note: When lit for the first time, the appliance will emit a slight odour for
a couple of hours. This is due to the curing of paints, sealants and
lubricants used in the manufacturing process. This condition is temporary.
Open doors and windows to ventilate area. Smoke and fumes caused by the curing
process may cause discomfort to some individuals.
Do not use the fireplace if any part has been under water. Immediately call a
qualified service technician to inspect the fireplace and to replace any part
of the control system and any gas control which has been under water.
We recommend that our gas hearth products be installed and serviced by
professionals who are certified in the United States by the National Fireplace
Institute® (NFI) as NFI Gas Specialists
Safety
Due to high temperatures, this gas appliance should be located out of traffic
and away from furniture and draperies.
Children and adults should be alerted to the hazards of high surface
temperatures and should stay away to avoid burns or clothing ignition.
Young children should be carefully supervised when they are in the same room
as the appliance. Toddlers, young children, and others may be susceptible to
accidental contact burns. A physical barrier is recommended if there are at-
risk individuals in the house. To restrict access to a fireplace or stove,
install an adjustable safety gate to keep toddlers, young children, and other
at-risk individuals out of the room and away from hot surfaces.
Clothing or other flammable material should not be placed on or near the
appliance.
Any grill, panel or door removed for servicing the unit must be replaced prior
to operating. Failure to do so may create a hazardous condition.
Installation and repair should be done by a qualified service person. The
appliance should be inspected before use and at least annually by a
professional service person. More frequent cleaning may be required due to
excessive lint from carpeting, bedding material, etc. It is imperative that
control compartments, burners and circulating air passageways of the appliance
be kept clean.
It is our policy that no responsibility is assumed by the Company or by any of
its employees or representatives for any damages caused by an inoperable,
inadequate, or unsafe condition which is the result, either directly or
indirectly, of any improper operation or installation procedures.
This appliance must not be connected to a chimney flue serving a separate
solid fuel burning appliance.
Lighting Instructions
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a fire or
explosion may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an ignition device which automatically
lights the pilot. Do not try to light the pilot by hand.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to
smell next to the floor because some gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS:
– Do not try to light any appliance.
– Do not touch any electric switch; do not use any phone in your building.
– Immediately call your gas supplier from a neighbour’s phone. Follow the gas
supplier’s instructions.
– If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob. Never use
tools. If the knob will not push in or turn by hand, don’t try to repair it,
call a qualified service technician. Force or attempted repair may result in a
fire or explosion.
D. Do not use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the appliance & to
replace any part of the control system & any gas control which has been under
water.
LIGHTING INSTRUCTIONS
-
STOP! Read the safety information above on this label.
-
This appliance is equipped with an ignition device which automatically lights the pilot. Do not try to light the pilot by hand.
-
Push the “On/ Off” switch to turn the fireplace ON.
– If the burner does light go to step 6.
– If the burner does not light, complete steps 4 through 5.
– If the burner will not light or stay lit after several tries, push the “On/ Off” switch for the fireplace to OFF, turn off all electric power to the fireplace and call your service technician or gas supplier.
Note: Sufficient time must be allowed for air to escape from lines if the unit is being lit for the first time. -
Push the “On/ Off” switch to the fireplace Off.
-
Allow sufficient length of time (minimum 5 minutes) for any gas in the combustion chamber to escape. If you still smell gas, STOP! Follow “B” in the safety information above on this label. If you don’t smell gas, go to step 3.
-
Set fireplace to desired setting by using hand held remote.
TO TURN OFF GAS APPLIANCE
- Push the “on/ off” switch to the “Off” position.
- Turn off all electric power to the appliance and remove backup batteries if service is to be performed or for extended shutdown.
Due to high surface temperatures, keep children, clothing and furniture away.
Keep burner and control compartment clean. See installation and operating
instructions accompanying the appliance.
CAUTION: Hot while in operation. Do not touch. Severe burns may result.
Keep children, clothing, furniture, gasoline and other liquids having
flammable vapours away. Keep burner and control compartment clean. See
installation and operating instructions accompanying the appliance.
First Fire
When lit for the first time, the fireplace will emit a slight odor for a
couple of hours. This is due to the curing of paints, sealants and lubricants
used in the manufacturing process. This condition is temporary. Open doors and
windows to ventilate area. Odors caused by the curing process may cause
discomfort to some individuals.
It is normal for fireplaces fabricated of steel to give off some expansion
and/or contraction noises during the start up or cool down cycle. Similar
noises are found with your furnace heat exchanger or cook stove oven.
Special Operator Note
NOTE: Fireplace may take up to 30 seconds to ignite each time the “ON” button has been selected.
Remote Control Operation
NOTICE: The thermostat function is disabled by default. Thermostat function is not permissible in the USA but is permissible in Canada. Instructions for enabling the thermostat function in Canada – See “Instructions for enabling the Thermostat function for Canadian users.” on page 9
Attention!
- Turn off the main gas supply for the appliance during installation or maintenance of the receiver/module device.
- Turn off main gas supply for the appliance prior to removing or reinserting the batteries.
- In case of remote control malfunction, turn off the fireplace using the “on/off” main switch located on the wall.
- For installation/maintenance, turn off the fireplace at the on/off switch located on the wall and at the fireplace power supply circuit breaker.
Fireplace Description
The Proflame 2 Remote Control Fireplace consists of three elements:
- Proflame 2 Remote Control Transmitter.
- Proflame Integrated Fireplace Control (IFC) board and a wiring harness to connect the IFC to the gas valve and stepper motor.
- Wall mounted Remote Control Receiver Figure 3, Figure 4 and Figure 5.
Transmitter (Remote Control with LCD Display)
The Proflame 2 Transmitter uses a streamline design with a simple key layout
and an informative LCD display (Figure 2). The remote control transmitter is
powered by 3 AAA batteries. A mode key is provided to index between the
features and a thermostat key is used to turn on/off or index through
thermostat functions (Figure 1).
IFC Module
The Proflame 2 Integrated Fireplace Control (IFC) module is a device that
allows automatic ignition and pilot flame supervision and commands the
functions of the fireplace. It’s configured to control the ON/OFF main burner
operation, giving the choice of both IPI (intermittent pilot ignition), and
CPI (continuous pilot ignition) modes. The Proflame2 IFC module controls and
connects directly to the pilot assembly and the automatic valve using low
electric power.
The IFC module can be powered by both an AC power supply, and battery pack for
back up. The Proflame 2 offers the added ability to control the comfort fan
speed from OFF through six (6) speeds, and a remotely actuated auxiliary
outlet and a dimmable light outlet. The external batteries can provide DC
power to the IFC allowing the batteries to be used only when line power is
interrupted or lost, and if the fireplace does not use a combustion fan.
Operating Procedure
The fireplace must first be linked to the wall switch. Then the wall switch
must be linked to the remote handset. Instructions for both of these
procedures including instructions for enabling a Blue Tooth® enabled apple
mobile device to the fireplace, see See “Linking Remote Handset and apple®
Device to Fireplace” on page 11.
NOTICE: Do not install batteries into the wall switch this unit if using a power vent with this unit (Figure 4).
Using the Remote Control Transmitter Temperature indication Display
With the remote control transmitter in the “OFF” position, press the thermostat and mode keys at the same time. Look at the LCD screen on the remote control transmitter to verify that a C or F is visible to the right of the room temperature display – Figure 7 and Figure 8.
Turn on the Fireplace
With the fireplace OFF, press the ON/OFF key on the remote control
transmitter.
The remote control transmitter display will show the active icons on the
screen.
At the same time the wall switch will activate the fireplace via the IFC
module. A single “beep” from the IFC module will confirm reception of the
command.
Turn off the Fireplace
With the fireplace ON, press the ON/OFF key on the remote control transmitter.
The remote control transmitter LCD display will only show the room temperature
(Figure 7 and Figure 8). At the same time the IFC module will turn off the
fireplace. A single “beep” from the IFC module confirms reception of the
command.
Manual Bypass of the Remote Fireplace
If the batteries of the remote control transmitter are low or depleted, the
fireplace can be turned off manually using ON/OFF switch located on Town &
Country wall switch. This will bypass the remote control transmitter.
Remote Flame Control
The Proflame2 has six (6) flame levels. With the fireplace turned on, and the
flame level at maximum height, press the down arrow key once to reduce the
flame height by one step (Figure 9) until the flame is turned off.
The up arrow key will increase the flame height each time it is pressed. If the up arrow key is pressed while the fireplace is on but the flame is off, the flame will come on in the high position. A single “beep” will confirm reception of the command.
Room Thermostat (Transmitter Operation)
The remote control transmitter can operate as a room thermostat. The
thermostat can be set to a desired temperature to control the comfort level in
a room. To activate this function, press the thermostat key (Figure 1). The
LCD display on the remote control transmitter will change to show that the
room thermostat is “ON” and the set temperature is now displayed (Figure 10).
To adjust the set point, press the up or down arrow keys until the desired set
point temperature is displayed on the LCD screen of the remote control
transmitter.
Smart Thermostat (Transmitter Operation)
The Smart Thermostat function adjusts the flame height in accordance to the
difference between the set point and the room temperatures. As the room
temperature gets closer to the set point, the Smart Function will modulate the
flame down. If the room temperature is cool, the Smart Function will modulate
the flame up. To activate this function, press the THERMOSTAT button (Figure
- until the word “SMART” appears to the right of the temperature icon (Figure 11). To adjust the set point, press the up or down arrow buttons until the desired set point temperature is displayed on the LCD screen of the remote control transmitter.
Instructions for enabling the Thermostat function for Canadian users.
The thermostat key (Figure 1) on the remote handset needs to be held down.
Keep it pressed down and remove one of the three batteries from the remote
handset. Simply re-install the battery that was removed and the feature is
activated. Use the same procedure to disable the thermostat function.
Remote dimmer control (Light)
The auxiliary function controls the AUX power outlet by the dimmable light
control. To activate this function use the Mode Key (Figure 1) to index to the
light bulb icon (Figure 13). The intensity of the output can be adjusted
through six (6) levels. Use the Up/Down Arrow Keys to adjust the output
level. A single “beep” will confirm reception of the command.
Continuous Pilot/Intermittent Pilot (CPI/IPI) selection
With the system in the “OFF” position, press the Mode Key (Figure 1) to index
to the CPI mode icon (Figure 14). Pressing the Up Arrow Key will activate the
Continuous Pilot Ignition mode (CPI). Pressing the Down Arrow Key will return
to IPI. A single “beep” will confirm the reception of the command.
Key Lock
This function will lock the keys to avoid unsupervised operation. To activate
this function, press the MODE and UP keys at the same time (Figure 1). The
lock icon will appear (Figure 15). To de-activate this function, press the
MODE and UP key at the same time.
Low Battery Power Detection
Transmitter
The life span of the remote control batteries depends on various factors:
quality of the batteries used, the number of ignitions of the Heater, the
number of changes to the room thermostat set point, etc.
When the remote batteries are low, an battery icon (Figure 16) will appear on the LCD display of the remote before all battery power is lost. When the batteries are replaced this icon will disappear.
Receiver
The life span of the IFC module batteries depends on various factors: quality
of the batteries used, the number of ignitions of the Heater, the number of
changes to the room thermostat set point, etc.
When the IFC batteries are low, a “double-beep” will be emitted from the IFC
module when it receives a command from the remote. This is an alert for a low
battery condition for the IFC board. When the batteries are replaced, a single
“beep” will be emitted from the IFC module when a key is pressed.
Linking Remote Handset and apple® Device to Fireplace
Town & Country Fireplaces can be operated remotely by using the remote handset
that came with the fireplace, and by using an Blue Tooth® enabled apple mobile
device and the “TC Fire” app which can be downloaded free from the Apple® app
store.
Regardless of which method is used, the first two procedures are to be
performed in order to establish a link between the fireplace and the wall
switch, followed by a procedure to establish a link between the remote handset
and the wall switch.
Step 1: Procedure for linking / pairing wall switch to fireplace
- Set the wall switch selector to the “Remote” setting.
- Press and hold Program button (Figure 17) on the wall switch for up to 10 seconds. Use a straightened paper clip to access the button.
- The wall switch will beep 5 times. Release the button following the beeps.
- The fireplace will beep 3 times repeated by another 3 beeps.
- The fireplace and wall switch are now linked/paired.
If there is cross communication with another nearby fireplace causing the other fireplace to activate instead of the intended fireplace, repeat above procedure to automatically switch to another one of three available channels.
Step 2: Procedure for linking / pairing the wall switch to remote handset
- Press and release Program button on the wall switch once (Figure 17).
- You will hear 3 beeps from the wall switch.
- Press and release the on/off button (Figure 18) on the remote handset (within 60 sec.)
- The wall switch will beep 3 times.
- The remote handset is now linked/paired to the wall switch and is ready to activate the fireplace.
Step 3: Optional procedure for linking / pairing a Blue Tooth enabled apple mobile device to the fireplace (iOS only).
-
Download the “TC Fire” app from the Apple® App Store.
-
From your device, open the app and go to “Add /Edit Fireplace”.
-
Press the “Add” button
Find the PIN number located on a sticker on the wall switch (Figure 20). -
Enter the PIN number and a user defined description of the fireplace (Figure 21).
-
Press the “Save” button.
-
The fireplace is added to the main screen and iOS device is ready to use the app (Figure 22).
Using the TC Fire app
The app controls two functions: Flame ON/OFF/Flame level and Lighting ON/OFF/Level. The toggle buttons (Figure 24) turn the functions ON and OFF while the sliders increase and decrease the flame and lighting levels.
Town & Country Fireplaces can be operated remotely by using the remote handset
that came with the fireplace, and by using a Blue Tooth® enabled Android
mobile device and the “TC Fire” app for Android which can be downloaded free
from the Google Play Store ®.
Regardless of which method is used, the first two procedures are to be
performed in order to establish a link between the fireplace and the wall
switch, followed by a procedure to establish a link between the remote handset
and the wall switch.
Step 1: Procedure for linking / pairing wall switch to fireplace
- Set the wall switch selector to the “Remote” setting.
- Press and hold Program button (Figure 7) on the wall switch for up to 10 seconds. Use a straightened paper clip to access the button.
- The wall switch will beep 5 times. Release the button following the beeps.
- The fireplace will beep 3 times repeated by another 3 beeps.
- The fireplace and wall switch are now linked/paired.
If there is cross communication with another nearby fireplace causing the other fireplace to activate instead of the intended fireplace, repeat above procedure to automatically switch to another one of three available channels.
Step 2: Procedure for linking / pairing the wall switch to remote handset
- Press and release Program button on the wall switch once (Figure 25).
- You will hear 3 beeps from the wall switch.
- Press and release the on/off button (Figure 26) on the remote handset (within 60 sec.)
- The wall switch will beep 3 times.
- The remote handset is now linked/paired to the wall switch and is ready to activate the fireplace.
Step 3: Optional procedure for linking / pairing a Blue Tooth enabled Android mobil device to the fireplace.
- Download the “TC Fire” app from the Google Play Store ®.
- From your Android device, open the app and go to the “Add /Edit Fireplace Drop Down Menu” (Figure 27).
- Press the “Add” button.
- Find the PIN number located on a sticker on the wall switch (Figure 28).
- Enter the PIN number and a user defined description of the fireplace (Figure 29).
- Press the “Save” button.
- The fireplace is added to the main screen and Android device is ready to use the app (Figure 30).
Using the TC Fire app
The app controls two functions: Flame ON/OFF/Flame level and Lighting ON/OFF/Level. The toggle buttons (Figure 31) turn the functions ON and OFF while the sliders increase and decrease the flame and lighting levels.
Maintenance
CAUTION:
Turn off gas and electrical power supply (if applicable) and allow ample
time for unit to cool before servicing appliance. It is recommended that the
fireplace and its venting should be inspected at least once a year by a
qualified service person.
Glass Panel:
Warning: Do not operate fireplace with glass panel removed, cracked or
broken. Replacement of the glass panel should be done by a licensed or
qualified service person.
Do not strike or otherwise impact the glass in anyway that may cause it to
break. If the glass becomes cracked or broken it must be replaced before using
the fireplace.
Replacement glass can be obtained from your nearest Town & Country Fireplaces™
dealer. Use ceramic glass only. Do not substitute with any other type.
To remove broken glass, remove door frame as noted in “Door Frame Removal”
section of the Installation Manual.
Unclip the Glass Retainer Clips located at the top and sides of the Door
Frame. Pull the top edge of the glass out of the frame first, then lift it up
and out of the bottom edge.
Install the new piece of glass with the gasket into the frame so that the
thicker bead of gasket faces the fireplace.
Re-install glass retaining clips.
Annual Inspection:
a) Remove glass panel and pebble assemblies. Inspect pebble and burner
assemblies for soot buildup. If excessive buildup of soot is present, have a
qualified service person inspect and adjust unit for proper combustion. Clean
logs and burner with a brush or vacuum cleaner, paying close attention to
burner ports.
b) Check the pilot system for proper flame size and operation. Clean pilot
free of soot, dust or any other deposits (Figure 32).
c) Check that the vent pipe and vent terminal are open and free from blockage
or debris. If the venting is disassembled for cleaning, it must be properly
assembled and re-sealed. Refer to VENTING section for proper procedure.
d) Check glass panel gasket, replace if necessary. It is important that the
glass seal be maintained in good condition.
e) Check and replace batteries as needed.
Note: The appliance area must be kept clear and free from combustible
materials, gasoline and other flammable vapours and liquids.
Periodically:
a) Viewing glass may be cleaned as necessary with fireplace glass cleaner.
b) Exterior finish may be cleaned with mild soap and water.
CAUTION:
Do not use abrasive cleaners on glass or any other part of the fireplace.
Do not clean glass when hot.
TOWN & COUNTRY LIMITED LIFETIME WARRANTY **GAS PRODUCTS**
Town & Country extends the following warranty coverage to the original
registered purchaser of the product:
Limited Lifetime Coverage
Limited lifetime coverage is extended to the following components (parts
only):
- Glass (for thermal breakage only)
- Combustion chamber
- Burner tube assembly
- Porcelain finishes
2 Year Comprehensive
Town & Country will repair or replace any part found to be defective (parts
and labor) for two years from the original date of purchase.
Conditions
- All installations must be performed by a qualified technician in accordance with applicable local and national requirements.
- Installations must be done in accordance with the appliance manual.
- Sediment traps must be installed within 6 feet of the gas control valve.
- It is the responsibility of the installer to ensure the appliance is firing as per the rating plate.
- Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Town & Country’s option.
- Porcelain is warranted for gloss retention. Certain colors may darken when heated and return to the original shade when cool. As a man-made finish, it is subject to minor imperfections.
Exclusions
- This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation, accident or lack of maintenance.
- Town & Country is not responsible for mantels, surrounds or finishing material around the fireplace.
- Town & Country is not responsible for installation, operational or environmental conditions beyond our control.
- Town and Country shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever which are in excess of the original purchase price of the product.
- Town & County may at its discretion discharge all obligations by refunding the wholesale price of the defective part.
- This warranty may not be extended or modified by our agents or representatives.
© 2019 Copyright Pacific Energy Fireplace Products LTD
Reproduction, adaptation, or translation without prior written permission is
prohibited, except as allowed under the copyright law.
For technical support, please contact your retailer.
Web site:
www.townandcountryfireplaces.com
2975 Allenby Rd., Duncan, BC V9L 6V8
Printed in Canada