HARMAN XLS Series Amplifiers Instruction Manual
- June 11, 2024
- Harman
Table of Contents
XLS Series Operation Manual
Important Safety Instructions
- Read these instructions.
- Keep these instructions.
- Heed all warnings.
- Follow all instructions.
- Do not use this apparatus near water.
- Clean only with a dry cloth.
- Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
- Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
- Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
- Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
- Only use attachments/accessories specified by the manufacturer.
- Use only with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
- Unplug this apparatus during lightning storms or when unused for long periods of time.
- Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as powersupply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
- Use the mains plug to disconnect the apparatus from the mains.
- WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS APPARATUS TO RAIN OR MOISTURE.
- DO NOT EXPOSE THIS EQUIPMENT TO DRIPPING OR SPLASHING AND ENSURE THAT NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ARE PLACED ON THE EQUIPMENT.
- THE MAINS PLUG OF THE POWER SUPPLY CORD SHALL REMAIN READILY OPERABLE.
TO PREVENT ELECTRIC SHOCK DO NOT REMOVE TOP OR BOTTOM COVERS. NO USER
SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
TO COMPLETELY DISCONNECT THIS EQUIPMENT FROM THE AC MAINS, DISCONNECT THE
POWER SUPPLY CORD PLUG FROM THE AC RECEPTACLE. THE MAINS PLUG OF THE POWER
SUPPLY CORD SHALL REMAIN READILY OPERABLE.
WATCH FOR THESE SYMBOLS:
The lightning bolt triangle is used to alert the user to the risk of electric
shock.
The exclamation point triangle is used to alert the user to important
operating or maintenance instructions.
CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN
IMPORTANT
XLS Series amplifiers require Class 2 output wiring.
MAGNETIC FIELD
CAUTION! Do not locate sensitive high-gain equipment such as
preamplifiers or tape decks directly above or below the unit. Because this
amplifier has a high power density, it has a strong magnetic field which can
induce hum into unshielded devices that are located nearby. The field is
strongest just above and below the unit.
If an equipment rack is used, we recommend locating the amplifier(s) in the
bottom of the rack and the preamplifier or other sensitive equipment at the
top.
FCC COMPLIANCE NOTICE
This device complies with part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
DECLARATION OF CONFORMITY
Issued By: Harman International.
1718 W. Mishawaka Rd.
Elkhart, IN 46517 U.S.A.| FOR COMPLIANCE QUESTIONS ONLY: Sue Whitfield
574-294-8289
Sue.Whitfield@harman.com
---|---
European Representative’s Name and Address:
David J. Budge
10 Harvest Close
Yateley
GU46 6YS
United Kingdom
Equipment Type: Power amplifiers
Family Name: XLS Series
Model Names: XLS 1000, XLS 1500, XLS 2000, XLS 2500
EMC Standards:
EN 55103-1:1997 Electromagnetic Compatibility – Product Family Standard for
Audio, Video, Audio-Visual and Entertainment Lighting Control Apparatus for
Professional Use, Part 1: Emissions
EN 55103-1:1997 Magnetic Field Emissions-Annex A @ 10 cm and 1 M
EN 61000-3-2:2005 & Amd 1: 2008 Limits for Harmonic Current Emissions
(equipment input current ≤16A per phase)
EN 61000-3-3:1998 Limitation of Voltage Fluctuations and Flicker in Low-
Voltage Supply Systems Rated Current ≤16A
EN 55022:2006 Limits and Methods of Measurement of Radio Disturbance
Characteristics of ITE: Radiated, Class B Limits; Conducted, Class B
EN 55103-2:1997 Electromagnetic Compatibility – Product Family Standard for
Audio, Video, Audio-Visual and Entertainment Lighting Control Apparatus for
Professional Use, Part 2: Immunity
EN 61000-4-2:2001 Electrostatic Discharge Immunity (Environment E2-Criteria B,
4k V Contact, 8k V Air Discharge)
EN 61000-4-3:2006 Radiated, Radio-Frequency, Electromagnetic Immunity
(Environment E2, Criteria A)
EN 61000-4-4:2007 Electrical Fast Transient/Burst Immunity (Criteria B)
EN 61000-4-5:2006 Surge Immunity (Criteria B)
EN 61000-4-6:2006 Immunity to Conducted Disturbances Induced by Radio-
Frequency Fields (Criteria A)
EN 61000-4-11:2001 Voltage Dips, Short Interruptions and Voltage Variation
Safety Standard:
IEC 60065: 2001: 7Ed & Amd 1: 2005 Safety Requirements – Audio Video and
Similar Electronic Apparatus
I certify that the product identified above conforms to the requirements of
the EMC Council Directive 89/336/EEC as amended by 92/31/EEC, and the Low
Voltage Directive 73/23/EES as amended by 93/68/EEC.
Signed
Title: Director of Manufacturing Date of Issue: February 1, 2010
Get Started
Stereo Bypass Mode
This is the default mode the amplifier is set to from the factory. The
amplifier is configured for stereo mode with the PureBand™ Crossover System
Bypassed.
- Connect Left/Right signal source to Channel 1 and Channel 2 using either the XLR, ¼ Inch, or RCA connectors.
- Connect a speaker to each channel output using Speakon®, Banana Plugs, or bare wire.
Bridge-Mono Mode
Bridge-Mono Mode delivers the power of both amp channels into a single 8 or 4
ohm load.
Before you get started ensure that you:
- Connect signal source to Channel 1 only using either the XLR, ¼ Inch, or RCA connectors.
- Connect the speaker as shown.
a. If using the binding post outputs, connect the positive terminal of the speaker to the positive terminal of Channel 1 and the negative terminal of the speaker to the positive terminal of Channel 2.
b. If using a Speakon® connector, connect the positive terminal of the speaker to 1+ and the negative terminal to 2+. Plug the connector into the Channel 1 output only.
Follow these quick steps to configure the amplifier for “Bridge Mode”:
- Hold the “Mode/Menu” button down for 3 sec until the LCD screen displays “Amp Mode
”. - Press the “Mode/Menu” button to begin configuring the Amp Mode.
- Press the “Next” button until the LCD screen reads “Mode: Bridge”.
- Press the “Mode/Menu” button to confirm your selection.
- Now press the “Next” button until the LCD screen displays “Bypass”. Press the “Mode/Menu” button to confirm your selection. The LCD screen should now read “Bridge Bypass”.
Crossover Mode
When using the “Crossover Mode”, the amplifier is configured to use a LowPass
Filter on Channel 1 and a HighPass Filter on Channel 2.
Before you get started ensure that you:
- Connect signal source to Channel 1 only using either the XLR, ¼ Inch, or RCA connectors.
- Connect a speaker to each channel output using Speakon®, Banana Plugs, or bare wire.
Follow these quick steps to configure the amplifier for “Crossover Mode”:
- Hold the “Mode/Menu” button down for 3 sec until the LCD screen displays “Amp Mode
”. - Press the “Mode/Menu” button to begin configuring the Amp Mode.
- Press the “Next” button until the LCD screen displays “Input Y”. Now press the “Mode/Menu” button to confirm.
- Now press the “Next” button until the LCD screen displays “XOVER” and press the “Mode/Menu” button to confirm.
- Now use the “Previous” or “Next” button to select your desired crossover point.
- Once you have selected your crossover point, press the “Mode/Menu” button to confirm your selection. The LCD screen should now read “Input Y XOVER”.
HighPass Mode
When using the “HighPass Mode”, the amplifier is configured to use a HighPass
Filter on Channel 1 and Channel 2 at the selected frequency.
Before you get started ensure that you:
- Connect Left/Right signal source to Channel 1 and Channel 2 using either the XLR, ¼ Inch, or RCA connectors.
- Connect a speaker to each channel output using Speakon® , Banana Plugs, or bare wire.
Follow these quick steps to configure the amplifier for “HighPass Mode”:
- Hold the “Mode/Menu” button down for 3 sec until the LCD screen displays “Amp Mode
”. - Press the “Mode/Menu” button to begin configuring the Amp Mode.
- Press the “Next” button until the LCD screen displays “Stereo”. Now press the “Mode/Menu” button to confirm.
- Now press the “Next” button until the LCD screen displays “HighPass” and press the “Mode/Menu” button to confirm.
- Now use the “Previous” or “Next” button to select your desired crossover point.
- Once you have selected your crossover point, press the “Mode/Menu” button to confirm your selection. The LCD screen should now read “Stereo HighPass”.
LowPass Mode
When using the “LowPass Mode”, the amplifier is configured to use a LowPass
Filter on Channel 1 and Channel 2 at the selected frequency.
Before you get started ensure that you:
- Connect Left/Right signal source to Channel 1 and Channel 2 using either the XLR, ¼ Inch, or RCA connectors.
- Connect a speaker to each channel output using Speakon®, Banana Plugs, or bare wire.
Follow these quick steps to configure the amplifier for “HighPass Mode”:
- Hold the “Mode/Menu” button down for 3 sec until the LCD screen displays “Amp Mode
”. - Press the “Mode/Menu” button to begin configuring the Amp Mode.
- Press the “Next” button until the LCD screen displays “Stereo”. Now press the “Mode/Menu” button to confirm.
- Now press the “Next” button until the LCD screen displays “LowPass” and press the “Mode/Menu” button to confirm.
- Now use the “Previous” or “Next” button to select your desired crossover point.
- Once you have selected your crossover point, press the “Mode/Menu” button to confirm your selection. The LCD screen should now read “Stereo LowPass”.
Welcome
Crown’s XLS Series amplifiers define the standard for portable PA systems with
unmatched performance, technology and affordability that effortlessly deliver
the goods night after night. We packed XLS with enormous flexibility, thanks
to its integrated Crossover and Peak™ Limiters. The XLS weighs under 11
pounds, compared to 40 pounds for its competitors.
Simply put, the XLS is the most powerful, flexible, efficient amp available in
its class.
Modern power amplifiers are sophisticated pieces of engineering capable of
producing extremely high power levels. They must be treated with respect and
correctly installed if they are to provide the many years of reliable service
for which they were designed.
In addition, XLS Series amplifiers include a number of features which require
some explanation before they can be used to their maximum advantage.
Please take the time to study this manual so that you can obtain the best
possible service from your amplifier.
Features
- High performance, lightweight Class-D amplifier powered by DriveCore™ Technology
- Integrated PureBand™ Crossover System ensures seamless transitions from low to high frequency drivers
- Integrated PeakX™ Limiters provide maximum output while protecting your speakers
- XLR, ¼”, RCA inputs ensure compatibility with any source
- ¼” Inputs can be used as loop-thrus to distribute signal to additional amplifiers
- Crown No-Fault Fully-Transferable 3-year Warranty completely protects your investment
How to Use This Manual
This manual provides you with the necessary information to safely and
correctly setup and operate your amplifier. It does not cover every aspect of
installation, setup or operation that might occur under every condition. For
additional information, please consult Crown’s Amplifier Application Guide
(available online at www.crownaudio.com), Crown
Technical Support, your system installer or retailer.
We strongly recommend you read all instructions, warnings and cautions
contained in this manual. Also, for your protection, please send in your
warranty registration card today. And save your bill of sale — it’s your
official proof of purchase.
Front Panel Features
Indicators:
Signal Presence Indicator: Two green LED’s, one for each channel,
illuminate when the channel input signal exceeds -40dBu
-10 Indicator : Green LED flashes when output signal level exceeds -10dB
below clip
-20 Indicator : Green LED flashes when output signal level exceeds -20dB
below clip
Clip Indicator : Two red LED’s, one for each channel, illuminate when the
channel’s output is being overdriven.
Thermal Indicator: Two red LED’s, one for each channel, illuminate when
thermal compression begins.
Back Panel Features
Integrated Processing Features
PureBand™ Crossover System:
The PureBand™ Crossover System provides a variable state Linkwitz-Riley
24dB/octave filter allowing you to choose a point between 50Hz and 3kHz on
1/12th octave centers. The following points are available for choice:
50Hz, 53Hz, 56Hz, 59Hz, 63Hz, 66Hz, 70Hz, 74Hz, 79Hz, 83Hz, 88Hz, 94Hz, 99Hz,
105Hz, 111Hz, 118Hz, 125Hz, 132Hz, 140Hz, 149Hz, 157Hz, 167Hz, 177Hz, 187Hz,
198Hz, 210Hz, 223Hz, 236Hz, 250Hz, 265Hz, 281Hz, 297Hz, 315Hz, 334Hz, 354Hz,
375Hz, 397Hz, 420Hz, 472Hz, 500Hz, 530Hz, 561Hz, 595Hz, 630Hz, 667Hz, 707Hz,
749Hz, 794Hz, 841Hz, 891Hz, 944Hz, 1.00kHz, 1.06kHz, 1.12kHz, 1.19kHz,
1.26kHz, 1.33kHz, 1.41kHz, 1.50kHz, 1.59kHz, 1.68kHz, 1.78kHz, 1.89kHz,
2.00kHz, 2.12kHz, 2.24kHz, 2.38kHz, 2.52kHz, 2.67kHz, 2.83kHz, 3.00kHz
Along with your choice in crossover frequency, the PureBand™ Crossover System
also provides you with four modes to choose from:
Crossover Mode (CH1=LPF, CH2=HPF): When selected, this mode enables a LowPass
Filter on Channel 1 and a HighPass Filter on Channel 2 at the frequency that
you have chosen.
Note: This mode will automatically put the input mode into “Input Y”.
LowPass Mode (CH1=LPF, CH2 = LPF): When selected, this mode enables a LowPass
Filter on both Channel 1 and Channel 2 at the frequency that you have chosen.
HighPass Mode (CH1 = HPF, CH2 = HPF): When selected, this mode enables a
HighPass Filter on both Channel 1 and Channel 2 at the frequency that you have
chosen.
Bridge Mode (either LPF or HPF): When bridge-mono mode is selected, the
crossover system still allows you to select a LowPass or HighPass filter at
the frequency that you have chosen.
For instructions on setting up the different crossover system settings, please
see the “Get Started” section at the beginning of this manual.
PeakX™ Limiters
The PeakX Clip Limiters provide your amplifier and system with higher
performance and better protection. They are specifically tuned to work with
this amplifier design and power-supply to achieve higher SPL with less audible
artifacts while protecting your loudspeaker investment. The limiters can
easily be turned on or off from the front panel.
Note: The PeakX Limiters are shipped in the “On” configuration from the
factory.
Instructions for Engaging/Disengaging the PeakX™ Limiters:
- Hold the “Mode/Menu” button down for 3 sec until the LCD screen displays “Amp Mode
” - Press the “Next” button – The LCD screen displays “CH1 Clip
”. - Press the “Mode/Menu” button and use the “Next” button to toggle between on/off.
- Once you have made your selection, press the “Mode/Menu” button to confirm. When you confirm CH1 Clip configuration, you are automatically taken to Ch2 Clip to configure either on or off. Once again, make your selection and press “Mode/Menu” to confirm.
XLS Specifications
Performance
Sensitivity (for full rated power at 8 ohms): 1.4 Vrms.
Frequency Response
(at 1 watt, 20 Hz to 20 kHz): +0 dB, –1 dB.
Signal-to-Noise Ratio
Rated as dBr to full rated 8Ω power output (A-Weighted):
XLS 1000 > 97 dB
XLS 1500, XLS 2000, XLS 2500 > 103 dB
Total Harmonic Distortion (THD): < 0.5%.
Intermodulation Distortion (IMD): (60 Hz and 7 kHz at 4:1) from full rated
output to –30 dB: < 0.3%.
Damping Factor (8 ohm) 10 Hz to 400 Hz: >600.
Crosstalk (below rated 8 ohm power):
At 1kHz: >70dB
At 20kHz: >50dB
Input Impedance (nominal):
20 kilohms balanced, 10 kilohms unbalanced.
Load Impedance:
2 to 8 ohms per channel in Stereo, 4 to 8 ohms in Bridge Mono.
AC Line Voltage and Frequency
Configurations Available (±10%): 120 VAC 60 Hz, 100 VAC 50/60 Hz, 220 VAC 50
Hz, 230 VAC 50 Hz, and 240 VAC 50 Hz.
Controls
Level: Two front-panel rotary level controls, one for each channel.
LCD Screen: Back-lit LCD allows for crossover configuration, amp mode
configuration and clip compressor configuration.
Menu/Prev/Next: Three buttons located near the LCD screen that are used
to configure and access the integrated processing.
Power: Front-panel switch; on when in the IN position. Blue LED will
illuminate when on.
Circuit Breaker : Back-panel breaker provides overload protection.
Integrated Processing
PureBand™ Crossover System
Crossover Filter : Linkwitz-Riley 24dB per octave.
Crossover Mode: Crossover (CH1=LPF, CH2=HPF), Low Pass (both channels
LPF), High Pass (both channels HPF), Bridge (LPF or HPF)
PeakX™ Limiters: Channel independent clip limiter designed to provide
maximum output while protecting your loudspeakers.
Indicators
Signal Presence Indicators: Two green LEDs, one for each channel,
illuminate when the channel’s input signal exceeds –40 dBu.
–20 Indicator: Green LED flashes when output signal level exceeds –20 dB
below clip.
–10 Indicator : Green LED flashes when output signal exceeds –10 dB below
clip.
Clip Indicators: Two red LEDs, one for each channel, illuminate when the
channel’s output is being overdriven.
Thermal Indicator: Two red LEDs, one for each channel, illuminate when
thermal compression begins.
Input/Output
Input Connectors: XLR (one per channel), ¼ inch (one per channel), and
RCA (one per channel). ¼ inch connectors can be used as loop-thrus to
distribute signal to additional amplifiers.
Output Connectors: Two 4-Pole Speakon®
Output Connectors accept 2-pole or 4-pole Speakon® connectors.
The Channel 1 Speakon® connector is wired for both channels so it can be used
for bridge-mono wiring or for stereo wiring of two speakers to a single
Speakon® connector.
One pair of back-panel binding posts per channel; accepts banana plugs or bare
wire.
(European models do not accept banana plugs.)
Protection
XLS Series amplifiers provide extensive Protection, including output current
limiting, DC protection, circuit breaker, and thermal protection.
Construction
Ventilation: Flow-through ventilation from front to back.
Cooling : Internal heat sinks with forced-air cooling for rapid, uniform
heat dissipation.
Air Volume Requirements (per minute per unit): 80.15 ft³ (2.27 m³).
Dimensions: EIA Standard 19-inch (48.3-cm) rack mount width (EIA
RS-310-B), 3.5-inch (8.9-cm) height.
XLS 1000/XLS 1500: 8.12-Inch (20.62cm) depth
XLS 2000/XLS 2500: 10.35-Inch (26.29cm) depth
Weight
Net Weight:
XLS 1000: 8.6 lb (3.9kg)
XLS 1500: 8.6 lb (3.9kg)
XLS 2000: 10.8 lb (4.9kg)
XLS 2500: 10.8 lb (4.9kg)
Shipping Weight:
XLS 1000: 13.6 lb (6.2 kg)
XLS 1500: 13.6 lb (6.2 kg)
XLS 2000: 15.8 lb (7.1 kg)
XLS 2500: 15.8 lb (7.1 kg)
Service
Crown amplifiers are quality units that rarely require servicing. Before
returning your unit for servicing, please contact Crown Technical Support to
verify the need for servicing.
Warranty is only valid within the country in which the product was purchased.
This unit has very sophisticated circuitry which should only be serviced by a
fully trained technician. This is one reason why each unit bears the following
label:
CAUTION: To prevent electric shock, do not remove covers. No user
serviceable parts inside. Refer servicing to a qualified technician.
Complete the Crown Audio Factory Service Information form, in the back of this
manual, when returning a Crown product to the factory or authorized service
center. The form must be included with your product inside the box or in a
packing slip envelope securely attached to the outside of the shipping carton.
Do not send this form separately.
Worldwide Service
Service may be obtained from an authorized service center. (Contact your local
Crown/Amcron representative or our office for a list of authorized service
centers.) To obtain service, simply present the bill of sale as proof of
purchase along with the defective unit to an authorized service center. They
will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.
US and Canada Service
Service may be obtained in one of two ways: from an authorized service center
or from the factory. You may choose either. It is important that you have your
copy of the bill of sale as your proof of purchase.
Service at a US or Canada Service Center
This method usually saves the most time and effort. Simply present your bill
of sale along with the defective unit to an authorized service center to
obtain service. They will handle the necessary paperwork and repair. Remember
to transport the unit in the original factory pack. A list of authorized
service centers in your area can be obtained from Crown Factory Service, or
online from http://www.crownaudio.com/support/servcent.htm.
Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us
for factory repair. It is the owner’s responsibility to ensure that their
product is serviceable prior to sending it to the factory. Serviceable product
list is available at http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required for product being sent to the
factory for repair. An SRA can be completed online at
www.crownaudio.com/support/factserv.htm.
If you do not have access to the web, please call Crown’s Customer Service at
574.294.8200 or 800.342.6939 extension 8205 in North America, Puerto Rico and
the Virgin Islands only.
For warranty service, we will pay for ground shipping both ways in the United
States. Contact Crown Customer Service to obtain prepaid shipping labels prior
to sending the unit. Or, if you prefer, you may prepay the cost of shipping,
and Crown will reimburse you. Send copies of the shipping receipts to Crown to
receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other
arrangements are required.
Factory Service Shipping Instructions:
- Service Return Authorization (SRA) is required for product being sent to the factory for service. Please complete the SRA by going to www.crownaudio.com/support/factserv.htm. If you do not have access to our website, call 1.800.342.6939, extension 8205 and we’ll create the SRA for you.
- See packing instructions that follow.
- Ship product to: CROWN AUDIO FACTORY SERVICE 1718 W MISHAWKA RD. ELKHART, IN 46517
- Use a bold black marker and write the SRA number on three sides of the box.
- Record the SRA number for future reference. The SRA number can be used to check the repair status.
Packing Instructions
Important: These instructions must be followed. If they are not followed,
Crown Audio, Inc. assumes no responsibility for damaged goods and/or
accessories that are sent with your unit.
- Fill out and include the Crown Audio Factory Service Information sheet in the back of this manual.
- Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to service your product. We will not be responsible for these items.
- When shipping your Crown product, it is important that it has adequate protection. We recommend you use the original pack material when returning the product for repair (Figure 9.1). If you do not have the original box, please call Crown at 800.342.6939 or 574.294.8210 and order new pack material. (Do not ship your unit in a wood or metal cabinet.)
- If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:
a. 275 P.S.I. burst test, Double-Wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches of plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton sealing tape.
c. Do not use light boxes or “peanuts”. Damage caused by poor packaging will not be covered under warranty.
Enclose the completed Crown Audio Factory Service Information form (or securely attach it to the outside of carton) and re-seal the shipping pack with a sturdy carton sealing tape.
Estimate Approval
Approval of estimate must be given within 30 days after being notified by
Crown Audio Inc. Units still in the possession of Crown after 30 days of the
estimate will become the property of Crown Audio Inc.
Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be received within 30 days of the
repair date. Units unclaimed after 30 days become the property of Crown Audio
Inc.
If you have any questions, please contact Crown Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.,
Elkhart, Indiana 46517 U.S.A.
Telephone:
574-294-8200
800-342-6939 (North America, Puerto
Rico, and Virgin Islands only)
Facsimile:
574-294-8301 (Technical Support)
574-294-8124 (Factory Service)
Web site:
http://www.crownaudio.com
Warranty — UNITED STATES & CANADA
SUMMARY OF WARRANTY
Crown International, 1718 West Mishawaka Road, Elkhart, Indiana 46517-4095
U.S.A. warrants to you, the ORIGINAL PURCHASER and ANY SUBSEQUENT OWNER of
each NEW Crown product, for a period of three (3) years from the date of
purchase by the original purchaser (the “warranty period”) that the new Crown
product is free of defects in materials and workmanship. We further warrant
the new Crown product regardless of the reason for failure, except as excluded
in this Warranty.
Warranty is only valid within the country in which the product was purchased.
ITEMS EXCLUDED FROM THIS CROWN WARRANTY
This Crown Warranty is in effect only for failure of a new Crown product which
occurred within the Warranty Period. It does not cover any product which has
been damaged because of any intentional misuse, accident, negligence, or loss
which is covered under any of your insurance contracts. This Crown Warranty
also does not extend to the new Crown product if the serial number has been
defaced, altered, or removed.
WHAT THE WARRANTOR WILL DO
We will remedy any defect, regardless of the reason for failure (except as
excluded), by repair, replacement, or refund. We may not elect refund unless
you agree, or unless we are unable to provide replacement, and repair is not
practical or cannot be timely made. If a refund is elected, then you must make
the defective or malfunctioning product available to us free and clear of all
liens or other encumbrances. The refund will be equal to the actual purchase
price, not including interest, insurance, closing costs, and other finance
charges less a reasonable depreciation on the product from the date of
original purchase. Warranty work can only be performed at our authorized
service centers or at the factory. We will remedy the defect and ship the
product from the service center or our factory within a reasonable time after
receipt of the defective product at our authorized service center or our
factory. All expenses in remedying the defect, including surface shipping
costs in the United States, will be borne by us. (You must bear the expense of
shipping the product between any foreign country and the port of entry in the
United States including the return shipment, and all taxes, duties, and other
customs fees for such foreign shipments.)
HOW TO OBTAIN WARRANTY SERVICE
You must notify us of your need for warranty service within the warranty
period. All components must be shipped in a factory pack, which, if needed,
may be obtained from us free of charge. Corrective action will be taken within
a reasonable time of the date of receipt of the defective product by us or our
authorized service center. If the repairs made by us or our authorized service
center are not satisfactory, notify us or our authorized service center
immediately.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
YOU ARE NOT ENTITLED TO RECOVER FROM US ANY INCIDENTAL DAMAGES RESULTING FROM
ANY DEFECT IN THE NEW CROWN PRODUCT. THIS INCLUDES ANY DAMAGE TO ANOTHER
PRODUCT OR PRODUCTS RESULTING FROM SUCH A DEFECT. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or modify this Crown Warranty.
This Crown Warranty is not extended by the length of time which you are
deprived of the use of the new Crown product. Repairs and replacement parts
provided under the terms of this Crown Warranty shall carry only the unexpired
portion of this Crown Warranty.
DESIGN CHANGES
We reserve the right to change the design of any product from time to time
without notice and with no obligation to make corresponding changes in
products previously manufactured.
LEGAL REMEDIES OF PURCHASER
THIS CROWN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE. No action to enforce this Crown
Warranty shall be commenced after expiration of the warranty period. THIS
STATEMENT OF WARRANTY SUPERSEDES ANY OTHERS CONTAINED IN THIS MANUAL FOR CROWN
PRODUCTS. 12/09
SUMMARY OF WARRANTY
Crown International, 1718 West Mishawaka Road, Elkhart, Indiana 46517-4095
U.S.A. warrants to you, the ORIGINAL PURCHASER and ANY SUBSEQUENT OWNER of
each NEW Crown1 product, for a period of three (3) years from the date of
purchase by the original purchaser (the “warranty period”) that the new Crown
product is free of defects in materials and workmanship, and we further
warrant the new Crown product regardless of the reason for failure, except as
excluded in this Warranty.
Warranty is only valid within the country in which the product was purchased.
Note: If your unit bears the name “Amcron,” please substitute it for the
name “Crown” in this warranty.
ITEMS EXCLUDED FROM THIS CROWN WARRANTY
This Crown Warranty is in effect only for failure of a new Crown product which
occurred within the Warranty Period. It does not cover any product which has
been damaged because of any intentional misuse, accident, negligence, or loss
which is covered under any of your insurance contracts. This Crown Warranty
also does not extend to the new Crown product if the serial number has been
defaced, altered, or removed.
WHAT THE WARRANTOR WILL DO
We will remedy any defect, regardless of the reason for failure (except as
excluded), by repair, replacement, or refund. We may not elect refund unless
you agree, or unless we are unable to provide replacement, and repair is not
practical or cannot be timely made. If a refund is elected, then you must make
the defective or malfunctioning product available to us free and clear of all
liens or other encumbrances. The refund will be equal to the actual purchase
price, not including interest, insurance, closing costs, and other finance
charges less a reasonable depreciation on the product from the date of
original purchase. Warranty work can only be performed at our authorized
service centers. We will remedy the defect and ship the product from the
service center within a reasonable time after receipt of the defective product
at our authorized service center.
HOW TO OBTAIN WARRANTY SERVICE
You must notify your local Crown importer of your need for warranty service
within the warranty period. All components must be shipped in the original
box. Corrective action will be taken within a reasonable time of the date of
receipt of the defective product by our authorized service center. If the
repairs made by our authorized service center are not satisfactory, notify our
authorized service center immediately.
DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
YOU ARE NOT ENTITLED TO RECOVER FROM US ANY INCIDENTAL DAMAGES RESULTING FROM
ANY DEFECT IN THE NEW CROWN PRODUCT. THIS INCLUDES ANY DAMAGE TO ANOTHER
PRODUCT OR PRODUCTS RESULTING FROM SUCH A DEFECT.
WARRANTY ALTERATIONS
No person has the authority to enlarge, amend, or modify this Crown Warranty.
This Crown Warranty is not extended by the length of time which you are
deprived of the use of the new Crown product. Repairs and replacement parts
provided under the terms of this Crown Warranty shall carry only the unexpired
portion of this Crown Warranty.
DESIGN CHANGES
We reserve the right to change the design of any product from time to time
without notice and with no obligation to make corresponding changes in
products previously manufactured.
LEGAL REMEDIES OF PURCHASER
No action to enforce this Crown Warranty shall be commenced after expiration
of the warranty period.
THIS STATEMENT OF WARRANTY SUPERSEDES ANY OTHERS CONTAINED IN THIS MANUAL FOR
CROWN PRODUCTS. 12/09
PRODUCT REGISTRATION
Crown Audio, Inc.
1718 W. Mishawaka Rd.
Elkhart, IN 46517-9439
Phone: 574-294-8000
Fax: 574-294-8329
www.crownaudio.com
Online registration is also available at
http://crownweb.crownintl.com/webregistration.
Warranty is only valid within the country in which the product is purchased.
When this form is used to register your product, it may be mailed or faxed.
Crown Audio, Inc.
1718 W Mishawaka Rd
Elkhart IN 46517
Fax: 574-294-8329
Please note that some information is required. Incomplete registrations will
not be processed. * Indicates required information.
OWNER’S INFORMATION – PLEASE PRINT
- First name: Middle initial:__ * Last name:__
Company: ___ - Mailing address: ___
- City: ____ State:___ Zip Code:_____
- Country: _____ E-mail address:__
- Phone # (include area code): ___ Fax #:____
PRODUCT INFORMATION
-
MODEL
e.g. IT8000, CDi1000, PCC16
-
SERIAL #
e.g. 800000000
-
PURCHASE DATE
mo/day/yr
/ /
/ /
/ /
/ /
Product purchased from: *(Business/Individual) ____ Country:_
Comments: ___
Crown Audio Factory Service Information
Shipping Address: Crown Audio Factory Service, 1718 W. Mishawaka Rd., Elkhart,
IN 46517
PLEASE PRINT CLEARLY
SRA #: ___ (If sending product to Crown factory service.)
Model: _ Serial Number: ___ Purchase Date: _
PRODUCT RETURN INFORMATION
Individual or Business Name: __
Phone #: ____ Fax #:_ E-Mail:
Street Address (please, no P.O. Boxes): __
City: ____ State/Prov:____ Postal Code: _
Country:___
Nature of problem: ____
Other equipment in your system: ____
If warranty is expired, please provide method of payment. Proof of purchase
may be required to validate warranty.
PAYMENT OPTIONS
I have open account payment terms. Purchase order required. PO#:
COD
Credit Card (Information below is required; however if you do not want to
provide this information at this time, we will contact you when your unit is
repaired for the
information.)
Credit card information:
Type of credit card:
MasterCard
Visa
American Express
Discover
Type of credit card account:
Personal/Consumer
Business/Corporate
Card # ____ Exp. date: ____ *Card ID #: ___
- Card ID # is located on the back of the card following the credit card #, in the signature area. On American Express, it may be located on the front of the card. This number is required to process the charge to your account. If you do not want to provide it at this time, we will call you to obtain this number when the repair of your unit is complete.
Name on credit card: _
Billing address of credit card: ___
Notes
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>