OpenManage Enterprise-Tech Release User Guide: Dell Support & Limitations
- June 10, 2024
- Dell
Table of Contents
The OpenManage Enterprise-Tech Release User Guide is a comprehensive manual that provides users with information on how to monitor and manage systems on a local area network (LAN) using Dell EMC OpenManage Enterprise–Tech Release. The guide details the new features, enhancements, and known issues in the Tech Release version. OpenManage Enterprise-Tech Release is a centralized system that allows administrators to view and manage devices, group and manage devices, monitor device health, manage device firmware versions, and perform system updates and remote tasks. The guide also includes information on how to create and deploy device configuration templates, view and manage system alerts and alert policies, view hardware inventory and compliance reports, and monitor and report about warranty and licenses. Additionally, the guide provides information on the supported devices, operating systems, and web browsers. Users are advised to review specifics about the update to determine if it applies to their system as the update contains changes that impact only certain configurations or provide new features that may/may not apply to their environment. The guide also lists the limitations of OpenManage Enterprise- Tech Release, including known issues related to install or upgrade, discovery and inventory, tasks, firmware updates, and configuration compliance.
OpenManage Enterprise-Tech Release
User Guide
Topics:
- Dell EMC OpenManage Enterprise–Tech Release Release Notes
Dell EMC OpenManage Enterprise–Tech Release Release Notes
This document describes the new features, enhancements, and known issues in
Dell EMC OpenManage Enterprise–Tech Release.
Release type and definition
Dell EMC OpenManage Enterprise–Tech Release
Dell EMC OpenManage Enterprise–Tech Release provides a central point of access
to monitor and manage systems on a local area network (LAN). By allowing an
administrator a comprehensive view across the enterprise, OpenManage
Enterprise–Tech Release can increase system uptime, reduce repetitive tasks,
and prevent interruption in critical business operations. Other key features
are:
- Discover and manage devices in data center environment.
- Create and manage OpenManage Enterprise–Tech Release users and their permissions.
- Group and manage devices.
- Monitor the health of your devices.
- Manage device firmware versions and perform system updates and remote tasks.
- Create and deploy device configuration templates (for servers only).
- View and manage system alerts and alert policies (for servers only).
- View hardware inventory and compliance reports.
- Monitor and report about warranty and licenses.
Version
Tech Release
Release Date
December 2017
Importance
OPTIONAL: Dell recommends the customer review specifics about the update to
determine if it applies to your system. The update contains changes that
impact only certain configurations, or provides new features that may/may not
apply to your environment.
For the latest updates to the release notes, see
delltechcenter.com/ome.
Platforms affected
For a complete list of affected Dell EMC systems and supported operating
systems, see the Dell EMC OpenManage Enterprise– Tech Release Support Matrix
at delltechcenter.com/ome or
dell.com/OpenManageManuals.
What is supported
For a complete list of supported devices, operating systems, and web browsers, see the Dell EMC OpenManage Enterprise– Tech Release Support Matrix at delltechcenter.com/ome or dell.com/OpenManageManuals.
Limitations
- The hardware log data pertaining to the 12G and 13G servers monitored by OpenManage Enterprise-Tech Release are not displayed. However, 14G hardware log data are displayed. [83414]
- The Roll up health status of Power Supply Unit (PSU) and fans is not shown for the FM120 sleds monitored by OpenManage Enterprise-Tech Release. [67035]
- Users with Device Manager (DM) privileges cannot be assigned groups.
- The SNMP V1 and V2 alerts are not received by a device when V3 is enabled by leaving the passphrase blank or by setting the passphrase less than eight characters. [85852]
- To receive SNMP V3 traps, authentication passphrase must be at least eight characters. [84929]
- The health status of any non-Dell EMC server that is discovered by using the IPMI protocol is indicated as ‘unknown’ in OpenManage Enterprise-Tech Release, but it is indicated correctly in OpenManage Essentials. [85160]
- OpenManage Enterprise-Tech Release incorrectly allows the maximum and minimum bandwidth to be edited for a NIC port when the partition is enabled. [84029]
- Devices whose MAC address is the same is getting correlated. [86543]
- The ‘Stage for new reboot’ feature is not supported on a chassis. [86173]
OpenManage Enterprise–Tech Release Online Help Errata
- The online help uses OME as an acronym to refer to OpenManage Enterprise–Tech Release.
- The OpenManage Enterprise–Tech Release user roles types section lists that the users with Device Manager (DM) privileges manage groups assigned by the administrator. However, a DM cannot be assigned any groups.
- The Managing OME users section lists that the User Permission per groups built-in report can be generated. However, this report cannot be generated in this Tech Release version.
- In the job scheduling field definitions, a note is added about the corn format.
Known issues
Install or upgrade
Issue 1
Description: A possible delay in Email reception and Audit logging tasks while
upgrading OpenManage Enterprise–Tech Release. These tasks run 15 minutes after
the Console Update is triggered. [76948] Issue 2
Description: In OpenManage Enterprise–Tech Release, an audit log is not
created after the OpenManage Enterprise–Tech Release update process is
successful or unsuccessful. [76948]
Discovery and inventory
Issue 1
Description: Discovery of PowerEdge FMXXX series servers by using Redfish
protocol is not supported in OpenManage Enterprise–Tech Release because node
IDs are not available by using Redfish protocol. [81293] Resolution: To
discover, monitor, and update the PowerEdge FMXXX series servers, use WS-Man
protocol.
Issue 2
Description: Discovery of S50N and S5000 switches with firmware versions
8.4.26 and 9.11 respectively may fail. [74209]Resolution: Discover the iDRAC
of the devices having ESXi 6.0 and 6.5 operating system, or install OMSA.
Issue 3
Description: The compute nodes are not discovered or grouped
automatically when a chassis is discovered. [84687] Resolution: Include a
new discovery range with IP addresses of the nodes. If this fails, delete and
rediscover the chassis.
Issue 4
Description: In-band discovery of HyperV works only for users with local
administrator privileges. [83440] Resolution: To discover HyperV, use
local admin credentials and WS-Man protocol.
Issue 5
Description: When a chassis is discovered, IOA switches are not
correlated to the chassis in the device tree. [85839] Issue 6
Description: Discovery of FS8600 storage appliance is not supported.
[76808] Issue 7
Description: NIC inventory not available when a device is discovered
using Redfish. [76328] Resolution: Discover the device using the WS-Man
protocol, which is the default.
Issue 8
Description: When Compel lent storage devices are discovered using SNMP,
product image, MAC address, and management URL is not displayed. [83979]
Tasks
Issue 1
Description: By default, all scheduled jobs are reset at 12:00 A.M. every
day. For example, if a job is started at 10:00 A.M. to run after every 10
hours, the next time the job runs is at 08:00 P.M. However, the subsequent
time is not 06:00 A.M. the next day, but 12:00 A.M. This is because the
scheduler clock is reset at 12:00 A.M. every day. [81534] Issue 2
Description: Currently, hardware logs of 14G iDRAC devices can only be
collected from the Device Details page (that is, the Hardware Log menu).
[83414] Resolution: To collect the hardware logs of 12G and 13G iDRAC
devices, go to the iDRAC console, or collect by clicking Troubleshooting >
Extract SupportAssist Collection.
Issue 3
Description: On boarding task will result in an error state for Windows
server after correlation with Redfish protocol and has an impact on power task
execution. [84581] Resolution: Discover devices using Redfish or WS-Man
protocol, and do not discover using Redfish and Windows protocol together.
Firmware updates
Issue 1
Description: The Chassis firmware can be updated by using either the
.cmc, .exe, or .bin individual packages. [79242] Resolution: The firmware
update for M1000e, VRTX, and FX chassis is supported by clicking Configuration
Firmware. Not by clicking Firmware on the Device Details page or from the Firmware menu of a single device.
Resolution: Wait until the cloned task is displayed in both the Remote Tasks tree and the Remote Tasks grid, and then verify the task targets.
Issue 2
Description: Catalog is not created on the Windows NFS share. [84823] Resolution: If you are using a Windows NFS share, refer to the Microsoft KB article about permissions mapping at
https://technet.microsoft.com/en-us/library/cc770843(v=ws.11).aspx#BKMK_15.
Issue 3
Description: In the firmware update compliance report, the Software Component column displays iDRAC7 irrespective of whether it is a 12G, 13G, or 14G server. [86164] Issue 4
Description: Unable to boot to the ISO features on the 13G iDRAC devices where the firmware version is 2.50.50.50. [83335] Resolution: Try manually booting to the ISO features.
Issue 5
Description: The firmware update interface displays both chassis controllers and incorrectly allows you to clear one of the controllers. [84571] Resolution: You should leave both the controllers checked because both are updated at the same time.
Configuration Compliance
Issue 1
Description: In the Device Selection pane, more than the expected number
of devices are displayed before the filter options are loaded. When the filter
options are available, devices can be selected which are matching with the
template device type. The selected devices can then be viewed under the All
Selected Devices tab listed under the Type column.
NOTE: In OpenManage Enterprise–Tech Release, the sample templates cannot
be deployed and they must be cloned before they can be deployed on the target
devices. [82693] Issue 2
Description: The sample templates which are cloned are not available for
selection to verify the configuration compliance. [83589] Resolution:
Export the sample template and then import it as a deploy template. You can
now create a compliance template from the imported deploy template.
Others
Issue 1
Description: After changing the groups which a Device Manager (DM) can
manage, device manager can access only the groups to which DM was assigned
previously.
Issue 2
Description: While working in Firefox and Internet Explorer 11, the up
and down arrow buttons are not displayed in the spin box of the Port Number
text box. [47439] Resolution: Use any other supported browser such as
Chrome. See the Supported Browsers section in the OpenManage Enterprise-Tech
Release Support Matrix available on the support site.
Issue 3
Description: While working in Internet Explorer 11, the up and down arrow
buttons are not displayed for the drop-down menus in the Query Criteria
Selection dialog box. [61343] Resolution: Use any other supported browser
such as Chrome. See the Supported Browsers section in the OpenManage
Enterprise-Tech Release Support Matrix available on the support site.
Issue 4
Description: The following RACADM commands are not run on the M1000e,
VRTX, and FX chassis:
- chassislog view-nall
- chassislog view-n
- getraclog [75585]
Issue 5
Description: Filters are deleted when editing custom user reports.
[84182] Resolution: To save the filter with the edits, click the Edit
Filter link and click Finish in the wizard while editing the reports.
Issue 6
Description: In data centers with large scale configurations, creating or
deleting a query group causes the application to become unresponsive. [79812]
Resolution: For group operations on large scale configuration, allow five
or more minutes for the operation to complete. During this period, avoid
refreshing the application because this will generate more commands which
slows down the operations further.
Issue 7
Description: While editing an alert policy, device or group selection is
not saved with the policy. [56392] Resolution: Use forward and backward
navigation buttons on the wizard to save the device or group selection with
the policy.
Issue 8
Description: After deleting one or more devices from OpenManage
Enterprise–Tech Release, alert policies with these devices cannot be saved and
an error is displayed. [84895] Resolution: Delete the existing alert
policy and create a new policy with required devices.
Issue 9
Description: Some of the text on the Graphical User Interface (GUI) in
French version of OpenManage Enterprise-Tech Release is not displayed in
French, but has English content (legend). [86311] Resolution: In Chrome,
click the Translate this page button to allow translation from English to
French.
Issue 10
Description: In the Text User Interface (TUI), an incorrect error message
is displayed when DHCP is enabled and DNS IP is enabled as neither static nor
DHCP. [81558] Issue 11
Description: Forwarding with normalized setting of SNMP alerts is
indicated as ‘unknown’ severity. [28389] Resolution: For forwarding SNMP
alerts or traps, use default setting.
Issue 12
Description: The ‘Retrieve hardware logs’ feature is available only for
14G servers. [83414] Resolution: Extract a TSR log from the
Troubleshooting option drop-down menu under Device Details page.
Issue 13
Description: Device state under Chassis PCI is always indicated as
‘offline’. [83739] Issue 14
Description: Details are not completely loaded on the Device Details page
about systems with slow internet connection. [84692] Resolution: Refresh
the page by pressing F5 or by clicking the Refresh icon.
Issue 15
Description: A query group with switch and device power state together is
not working as expected. [86481] Resolution: Exclude switch power state
while creating a query group.
Issue 16
Description: The management IP is incorrectly indicated if the server is
discovered by using both the IPv4 and IPv6 addresses. [86196] Resolution:
Manually start the iDRAC Graphical User Interface (GUI).
Issue 17
Description: The target IP address is incorrectly listed in the task
history of an alert policy created by running a remote script. [86424]
Resolution: N/A
Issue 18
Description: The ‘Create template task’ status changes from ‘failed’ to
‘completed’ when a device is deleted. [85795] Resolution: Recreate the
template if the device is deleted.
Issue 19
Description: Not all scheduled jobs are displayed in the Recent Tasks
list. [86488] Resolution: Go to the Jobs page to view the latest and
complete list of jobs.
Issue 20
Description: Discovery operation fails by using IPMI commands on the
CISCO server if a KG key is used. [78545] Resolution: KG key is not
supported for this device discovery.
Issue 21
Description: When a device is turned off, the console takes a few moments
to display the updated health status. [86146] Resolution: Refresh the
browser or wait for a few moments.
Issue 22
Description: An individual Chassis Management Controller (CMC) health may
not be correctly displayed in the device drill-down operation. [85977]
Resolution: Always consider the CMC rollup health status.
Issue 23
Description: Certain SNMP alerts are undefined for the S4810 networking
switch. [85016] Resolution: N/A
Issue 24
Description: An unknown Error message occasionally displayed in the SNMP
alert console. [84894] Resolution: Ignore or click Dismiss.
Issue 25
Description: In the SNMP alert console, some alerts from OMSA correctly
show the Message ID field, while others show N/A. [83579] Resolution: N/A
Issue 26
Description: Discovery of an HP server by using IPMI command may not
reflect the correct rollup health status. [85153] Resolution: View the
lower level sensor health data.
Installation
Dell EMC OpenManage Enterprise–Tech Release is provided as an appliance that
you can deploy on a hypervisor and manage resources to minimize downtime. The
virtual appliance can be configured from the application web console after
initial network provisioning in the Text User Interface (TUI). For steps to
view and update the console version, see the Dell EMC OpenManage
Enterprise–Tech Release User’s Guide on the support site.
NOTE: For information about supported browsers, see the OpenManage
Enterprise–Tech Release Support Matrix available on the support site.
Installation prerequisites and minimum requirements
For a list of supported platforms, operating systems, and browsers, see the
Dell EMC OpenManage Enterprise–Tech Release Support Matrix on the support site
and Dell TechCenter.
To install OpenManage Enterprise–Tech Release, you must have the local system
administrator rights and the system you are using must meet the criteria. See
the Dell EMC OpenManage Enterprise–Tech Release User’s Guide on the support
site and Dell TechCenter.
Recommended minimum hardware configuration for OpenManage Enterprise–Tech
Release:
Small (up to 1000 managed systems):
- Processor: 4 cores
- RAM: 8 GB
- Hard drive: 20 GB
Large (up to 5500 managed systems):
- Processor: 8 cores
- RAM: 16 GB
- Hard drive: 200 GB
Minimum system requirements for deploying OpenManage Enterprise–Tech Release
- Hypervisors—VMware vSphere and HyperV
- Network—Available virtual NIC which has access to the management networks of all the devices to be managed from OpenManage Enterprise–Tech Release.
- Web browsers—Internet Explorer (64-bit) 11 and later, Mozilla Firefox 52 and later, and Google Chrome 58 and later.
- User interface—HTML 5, JS-based.
NOTE: For the latest update about the minimum requirements for OpenManage Enterprise–Tech Release, see the Dell EMC OpenManage Enterprise Support Matrix on the support site.
Contacting Dell
NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
- Visit www.dell.com/support.
- Select your support category.
- Verify your country or region in the Choose a Country/Region drop-down menu at the top of page.
- Select the appropriate service or support link based on your need.
For information about documentation support:
-
Go to dell.com/support/manuals.
-
In the Tell us about your Dell system section, under No, select Choose from a list of all Dell products and click Continue.
-
In the Select your product type section, click Software, Monitors, Electronics & Peripherals.
-
In the Choose your Dell Software, Monitors, Electronics & Peripherals section, click Software.
-
In the Choose your Dell Software section, click the required link from the following:
● Client System Management
● Enterprise System Management
● Remote Enterprise
● System Management–Serviceability Tools -
To view the document, click the required product version.
NOTE: You can also directly access the documents using the following links:
● For Client System Management documents — dell.com/OMConnectionsClient.
● For Enterprise System Management documents — dell.com/OpenManageManuals.
● For Remote Enterprise System Management documents — dell.com/esmmanuals.
● For Serviceability Tools documents — dell.com/serviceabilitytools.
SPECIFICATION
| Product Name | OpenManage Enterprise-Tech Release |
|---|---|
| Release Type and Definition | Dell EMC OpenManage Enterprise–Tech Release |
provides a central point of access to monitor and manage systems on a local
area network (LAN)
Version| Tech Release
Release Date| December 2017
Platforms Affected| Affected Dell EMC systems and supported operating systems
Supported Devices| List of supported devices available at
delltechcenter.com/ome or dell.com/OpenManageManuals
New Features| Discover and manage devices, create and manage OpenManage
Enterprise–Tech Release users and their permissions, group and manage devices,
monitor the health of devices, manage device firmware versions and perform
system updates and remote tasks, create and deploy device configuration
templates (for servers only), view and manage system alerts and alert policies
(for servers only), view hardware inventory and compliance reports, and
monitor and report about warranty and licenses
Known Limitations| Hardware log data pertaining to the 12G and 13G servers
monitored by OpenManage Enterprise-Tech Release are not displayed, Roll up
health status of Power Supply Unit (PSU) and fans is not shown for the FM120
sleds monitored by OpenManage Enterprise-Tech Release, Users with Device
Manager (DM) privileges cannot be assigned groups, SNMP V1 and V2 alerts are
not received by a device when V3 is enabled by leaving the passphrase blank or
by setting the passphrase less than eight characters, to receive SNMP V3
traps, authentication passphrase must be at least eight characters, the health
status of any non-Dell EMC server that is discovered by using the IPMI
protocol is indicated as ‘unknown’ in OpenManage Enterprise-Tech Release, but
it is indicated correctly in OpenManage Essentials, OpenManage Enterprise-Tech
Release incorrectly allows the maximum and minimum bandwidth to be edited for
a NIC port when the partition is enabled, devices whose MAC address is the
same is getting correlated, the ‘Stage for new reboot’ feature is not
supported on a chassis
Known Issues| Install or upgrade: possible delay in Email reception and Audit
logging tasks while upgrading OpenManage Enterprise–Tech Release, an audit log
is not created after the OpenManage Enterprise–Tech Release update process is
successful or unsuccessful. Discovery and inventory: Discovery of PowerEdge
FMXXX series servers by using Redfish protocol is not supported in OpenManage
Enterprise–Tech Release because node IDs are not available by using Redfish
protocol, discovery of S50N and S5000 switches with firmware versions 8.4.26
and 9.11 respectively may fail, the compute nodes are not discovered or
grouped automatically when a chassis is discovered, in-band discovery of
HyperV works only for users with local administrator privileges, when a
chassis is discovered, IOA switches are not correlated to the chassis in the
device tree, discovery of FS8600 storage appliance is not supported, NIC
inventory not available when a device is discovered using Redfish, when Compel
lent storage devices are discovered using SNMP, product image, MAC address,
and management URL is not displayed. Tasks: by default, all scheduled jobs are
reset at 12:00 A.M. every day, hardware logs of 14G iDRAC devices can only be
collected from the Device Details page, on boarding task will result in an
error state for Windows server after correlation with Redfish protocol and has
an impact on power task execution. Firmware updates: the Chassis firmware can
be updated by using either the .cmc, .exe, or .bin individual packages,
catalog is not created on the Windows NFS share, in the firmware update
compliance report, the Software Component column displays iDRAC7 irrespective
of whether it is a 12G, 13G, or 14G server, unable to boot to the ISO features
on the 13G iDRAC devices where the firmware version is 2.50.50.50, the
firmware update interface displays both chassis controllers and incorrectly
allows you to clear one of the controllers. Configuration Compliance: not
applicable. Others: not applicable
FAQS
What is OpenManage Enterprise-Tech Release?
OpenManage Enterprise-Tech Release is a centralized system that allows administrators to view and manage devices, group and manage devices, monitor device health, manage device firmware versions, and perform system updates and remote tasks.
What are the key features of OpenManage Enterprise-Tech Release?
The key features of OpenManage Enterprise-Tech Release are discovering and managing devices in a data center environment, creating and managing users and their permissions, grouping and managing devices, monitoring device health, managing device firmware versions and performing system updates and remote tasks, creating and deploying device configuration templates (for servers only), viewing and managing system alerts and alert policies (for servers only), viewing hardware inventory and compliance reports, and monitoring and reporting about warranty and licenses.
What are the limitations of OpenManage Enterprise-Tech Release?
The limitations of OpenManage Enterprise-Tech Release include known issues related to install or upgrade, discovery and inventory, tasks, firmware updates, and configuration compliance. For example, the hardware log data pertaining to the 12G and 13G servers monitored by OpenManage Enterprise-Tech Release are not displayed. Additionally, users with Device Manager (DM) privileges cannot be assigned groups.
What is the release date for Tech Release?
The release date for Tech Release is December 2017.
Where can I find a complete list of supported devices, operating systems, and web browsers?
You can find a complete list of supported devices, operating systems, and web browsers on the Dell EMC OpenManage Enterprise–Tech Release Support Matrix at delltechcenter.com/ome or dell.com/OpenManageManuals.
What should I do before updating to Tech Release?
Dell recommends reviewing specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations or provide new features that may/may not apply to your environment.
What are the known issues related to install or upgrade?
Known issues related to install or upgrade include a possible delay in email reception and audit logging tasks while upgrading OpenManage Enterprise-Tech Release, and an audit log not being created after the OpenManage Enterprise- Tech Release update process is successful or unsuccessful.
What are the known issues related to discovery and inventory?
Known issues related to discovery and inventory include the discovery of PowerEdge FMXXX series servers by using Redfish protocol not being supported in OpenManage Enterprise-Tech Release because node IDs are not available by using Redfish protocol, and the compute nodes not being discovered or grouped automatically when a chassis is discovered.
What are the known issues related to tasks?
Known issues related to tasks include all scheduled jobs being reset at 12:00 A.M. every day by default, and hardware logs of 14G iDRAC devices only being able to be collected from the Device Details page.
What are the known issues related to firmware updates?
Known issues related to firmware updates include the Chassis firmware being able to be updated by using either the .cmc, .exe, or .bin individual packages, and the firmware update interface displaying both chassis controllers and incorrectly allowing you to clear one of the controllers.
What is the online help errata for OpenManage Enterprise-Tech Release?
The online help uses OME as an acronym to refer to OpenManage Enterprise-Tech Release, and the OpenManage Enterprise-Tech Release user roles types section lists that the users with Device Manager (DM) privileges manage groups assigned by the administrator. However, a DM cannot be assigned any groups.
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December 2017
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