DTG-C Model X Direct To Garment Printer User Manual

**Also, If the error persists, please attach the head protection cover to the carriage unit.

Attaching the head protection cover may help prevent the nozzle from drying out and delay its deterioration.

| 9.2. If an SC (Service Call) error is displayed

Attaching the head protection cover

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5-1| Error example 1 When CR encoder error (JAM) occurs| Do not leave the carriage unit positioned anywhere other than on the maintenance unit.
This may cause the print head to dry out and become clogged.
If the carriage unit gets stuck on the media on the platen, follow the steps below to recover.

1. Remove the media.

2. Press “CAP IN” displayed on the operation panel.
   The carriage unit returns to the maintenance unit.

3. Turn off and on the power and, restart.

| ―
5-2| Error example 2 When the ink cartridge ends, Or, Ink cartridge not inserted| Do not leave an empty ink cartridge in the machine or a cartridge removed from the machine.
This may cause the ink pump to malfunction or the head nozzle to be come clogged. Replace the empty cartridge with a new one as soon as possible and check that the machine is in the “Ready” state.
Make sure you have spare ink cartridges ready before ink runs low. **< Ink cartridge ends state>

< Ink cartridge not inserted>
**| ―
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5-3| Error example 3 When the waste ink bottle is full| Do not leave the waste liquid bottle full.
Since the automatic maintenance operation does not operate, it may cause the head nozzle clogging.| ―
5-4| Error example 4 Cover open| Do not leave the cover open.
Since the automatic maintenance operation does not operate, it may cause the head nozzle clogging.
**< Cover open state>

| ―
5-5| Regular replacement part| If an indicator prompts you to replace a part, contact your sales or service representative.
Leaving the indicator lit up in red may cause printer malfunctions, such as ink leakage, head nozzle clogging, and abnormal noise.

Green:** Normal

Yellow: Replace soon

Red: Replace now
| 5.1. Service parts
6| Usage environment| Install the printer in the specified temperature and humidity environment.
In an environment other than the specified one, it may cause ink ejection failure or head nozzle clogging.| ―
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User maintenance

up, shake the cartridge for 50 seconds once a day.
Follow the user manual for the shaking method. Insufficient shaking may cause head discharge failure or head nozzle clogging.
| 3.1.Maintenance Schedule (Daily)

**** 3.9. Agitating a White Cartridge

Video instruction:
Scan Me

2| Cleaning Maintenance Unit and Left Ink Sump (Weekly)| Clean and remove ink from the maintenance unit and left ink sump once a week.
If the maintenance is not performed regularly, it may cause head ejection failure or nozzle clogging. Do not apply too much pressure on the maintenance unit or left ink sump.
Deformation, damage, or chipping of parts may cause head nozzle clogging or printer malfunction. **Maintenance Unit**

Left ink sump
| 3.1.Maintenance Schedule (Weekly)

**** 3.6. How to Clean the Maintenance Unit and the Left Ink Sump

Video instruction:
Scan Me

3| Cleaning Head Nozzle Cover (Weekly)| Remove the ink adhered to the surface of the head nozzle cover once a week.
If maintenance is not performed regularly, this may cause head ejection failure or head nozzle clogging.
Do not clean the nozzle holes and the sides of the nozzle cover.
Cleaning these parts may cause problems such as head ejection failure or damage to the circuit board.
| 3.1.Maintenance Schedule (Weekly) ****

3.7.How to Clean the Cover of Head Nozzle Plate (the Nozzle Cover)

Video instruction:
Scan Me

4| Cleaning Guide Rod (Monthly)| Ink mist adhering to the guide rod is cleaned and removed every month.
If maintenance is not performed regularly, the carriage will not operate normally and may cause abnormal noise, poor carriage scanning, poor head ejection, and clogging of the head nozzle.
| 3.1. Maintenance Schedule (Monthly)

3.5. How to Clean the Guide Rod

Video instruction:

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5| Cleaning Encoder Sheet (If necessary)| Encoder sheets are not for regular maintenance.
Please carry out as necessary in the following cases.

• When a CR encoder error occurs due to dirt such as grease adhering to the encoder sheet.

• When vertical lines are displayed on the printed image.

Print direction
(moving carriage direction)

The encoder sheet is made very precisely, so please be careful when cleaning it.
If you rub it with a strong force, the position of the carriage cannot be recognized correctly, which may cause image failure, ink leakage, or printer failure.
Follow the user manual for proper cleaning instructions.

| 3.5. How to Clean the Guide Rod ****

Cleaning the Encoder Sheet

6| Long-term Storage or shipping| For long-term storage (powered off for 2 weeks or longer) or shipping, replace the ink with cleaning solution and attach a head protection cover to the carriage.

If the printer is stored or transported while it is filled with ink, the ink inside may stick and cause ink leakage or head nozzle clogging

| 6. Preparing Your Printer for Storage/ Shipping

Additional notes for “DTG CONNECTION Product User Maintenance

Precautions”.

This section explains the precautions to be taken when cleaning the cover of the head nozzle plate (nozzle cover).

Mishandling the carriage unit may cause the liquid to enter the head, resulting in the following problems:

• Problems to electrical parts
• Errors in ink application to the optimal positions
• Jetting as shown in the photo

Make sure to periodically perform maintenance according to the correct procedures and frequency.
For details about the maintenance, see the User Manual.

Sample of White continuous ink jetting

There are White lines at each color nozzle check pattern.

Nozzle check pattern printed in normal nozzle condition.

The correct and incorrect ways of cleaning are as follows.

Dampening the cleaning applicator with the cleaning liquid, and cleaning each side of the head (part shown in red).
Note
Due to the structure of the head, the cleaning liquid may enter the head from the sides and cause a short circuit.| Wear gloves. Dampen the cleaning applicator with an appropriate amount of cleaner liquid, and pinch the tip to squeeze out excess cleaner liquid. Carefully wipe the yellow area shown inthe picture with the cleaning applicator without touching the red area.

Do not clean the nozzle side cover with a wet cleaning applicator.
| The sides of the head (red area shown in the picture below) is do not need to be cleaned. Keep this area as it is. If the sides have become dirty and appear to require cleaning, be sure to use a dry cleaning applicator.

Front side: Screw hole and its vicinity
Back side: Leaf spring and its vicinity.
Note
Using a wet cleaning applicator may cause the liquid to seep in through the gaps in the parts and result in short circuits in the electrical parts and damage to the printer. Be careful not to make the indicated parts wet.| These areas do not need to be cleaned. Keep them as they are.
If these areas have become dirty and appear to require cleaning, be sure to use a dry cleaning applicator.
Incorrect| Correct
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With the cleaning jig attached, wiping the areas indicated with a wet cleaning applicator.
| Normally, it is not necessary to clean the areas indicated in the photo.
However, if the areas are stained and you wish to clean them, wipe them with a dry cleaning applicator.
For details, see “How to Clean the Cover of Head Nozzle Plate (the Nozzle Cover)” in the User Manual.

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