LG WDEP9427SS PrintProof Stainless Steel Smart Double Wall Oven User Manual
- June 9, 2024
- LG
Table of Contents
LG WDEP9427SS PrintProof Stainless Steel Smart Double Wall Oven
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Electric Oven (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S. Territories.
Warranty Period | Scope of Warranty | HOW SERVICE IS HANDLED |
---|---|---|
One (1) year from the date of original retail purchase | Parts and Labor | |
(internal / functional parts only) | LG will provide, free of charge, all labor |
and in-home service to replace defective part(s).
- Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
- Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory-remanufactured.
- Replaced Product or part(s) will be the property of LG.
- Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER
- Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
- Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
- Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
- Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.
- Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
- Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.
- Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
- Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
- Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
- Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.
- Damage or missing items to any display or open box Product.
- Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
- Products with original serial numbers that have been removed, altered, or cannot be readily determined.
- Increases in utility costs and additional utility expenses.
- Any noises associated with normal operation.
- Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.
- Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner’s manual.
- Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be
borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION Call
1-800-243-0000 and select the
appropriate option from the menu. Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL
35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions
For the purposes of this section, references to “LG” mean LG Electronics
U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their
officers, directors, employees, agents, beneficiaries, predecessors in
interest, successors, assigns and suppliers; references to “dispute” or
“claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or
this Limited Warranty.
Notice of Dispute
In the event you intend to commence an arbitration proceeding, you must
first notify LG in writing at least 30 days in advance of initiating the
arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal
Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632 USA. You
and LG agree to engage in good faith discussions in an attempt to amicably
resolve your claim. The notice must provide your name, address, and telephone
number; identify the product that is the subject of the claim; and describe
the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days, either party may proceed to file a
claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver
Upon failure to resolve the dispute during the 30-day period after sending
written notice to LG, you and LG agree to resolve any claims between us only
by binding arbitration on an individual basis, unless you opt-out as provided
below. Any dispute between you and LG shall not be combined or consolidated
with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, any dispute between you and
LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an
individual action in small claims court, but that small claims court action
may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you
or LG must make a written demand for arbitration. The arbitration will be
administered by the American Arbitration Association (“AAA”) and will be
conducted before a single arbitrator under the AAA’s Consumer Arbitration
Rules that are in effect at the time the arbitration is initiated (referred to
as the “AAA Rules”) and under the procedures set forth in this section. The
AAA Rules are available online at www.adr.org/consumer. Send a copy of your
written demand for arbitration, as well as a copy of this provision, to the
AAA in the manner described in the AAA Rules. You must also send a copy of
your written demand to LG at LG Electronics, USA, Inc. Attn: Legal Department-
Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632 USA. If there is a
conflict between the AAA Rules and the rules set forth in this section, the
rules set forth in this section will govern. This arbitration provision is
governed by the Federal Arbitration Act. Judgment may be entered on the
arbitrator’s award in any court of competent jurisdiction. All issues are for
the arbitrator to decide, except that issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the
dispute are for the court to decide. The arbitrator is bound by the terms of
this provision.
Governing Law
The law of the state of your residence shall govern this Limited Warranty
and any disputes between us except to the extent that such law is preempted by
or inconsistent with applicable federal law.
Fees/Costs
You do not need to pay any fee to begin an arbitration. Upon receipt of
your written demand for arbitration, LG will promptly pay all arbitration
filing fees to the AAA unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and
arbitrator fees for any arbitration initiated in accordance with the AAA Rules
and this arbitration provision. If you prevail in the arbitration, LG will pay
your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and
claim amount. Notwithstanding the foregoing, if applicable law allows for an
award of reasonable attorneys’ fees and expenses, an arbitrator can award them
to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or
brought for an improper purpose (as measured by the standards set forth in
Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration
fees will be governed by the AAA Rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your
obligation to pay under the AAA Rules. Except as otherwise provided for, LG
waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location
If your claim is for $25,000 or less, you may choose to have the
arbitration conducted solely on the basis of (1) documents submitted to the
arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing
as established by the AAA Rules. If your claim exceeds $25,000, the right to a
hearing will be determined by the AAA Rules. Any in-person arbitration
hearings will be held at a location within the federal judicial district in
which you reside unless we both agree to another location or we agree to a
telephonic arbitration.
OptOut
You may opt out of this dispute resolution procedure. If you opt out,
neither you nor LG can require the other to participate in an arbitration
proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product
by either: (i) sending an e-mail to optout@lge.com, with the subject line:
“Arbitration Opt Out” or (ii) calling
1-800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address;(b) the date
on which the product was purchased; (c) the product model name or model
number; and (d) the serial number (the serial number can be found (i) on the
product; or (ii) online by accessing https://www.lg.com/us/support/repair-
service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”). You may only opt out of the dispute resolution procedure in the
manner described above (that is, by e-mail or telephone); no other form of
notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage
of the Limited Warranty in any way, and you will continue to enjoy the full
benefits of the Limited Warranty. If you keep this product and do not opt out,
then you accept all terms and conditions of the arbitration provision
described above.
References
- LG Electronics & Home Appliances | Shop Now | LG USA
- Request Product Repair Service | LG USA Support
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