TRINITY GATE CellBox Prime Cellular Intercom System User Manual
- June 9, 2024
- TRINITY GATE
Table of Contents
TRINITY GATE CellBox Prime Cellular Intercom System User Manual
Overview of System
Thank you for purchasing a BFT Cellbox Prime.
This product is a cellular Intercom system, which operates on GSM networks
At&T and T-Mobile.
You will need to ensure you have adequate cellular coverage at your location
before using this product.
You will also need to ensure that this product has an active SIM card inside.
Failure to maintain the SIM card plan will render the product un-operational
until cellular service is restored.
Receiving A Call and Opening Gates / Door
Visitors can press the call button, which will initiate a call from your intercom to the designated phone numbers which will have been programmed by your installer.
Access Control by Calling the intercom (CallerID)
This product can store up to 100 phone numbers, which we shall call “Authorized phone users”. While these users will not receive a call from the intercom on visitor arrival, they can call the intercom from their phone which will trigger output 1 and open the gate/door. Contact your installer to have numbers added or removed from this list.
To open your gate or door (output1), simply call the sim card number of the intercom from your phone. If your number has been stored by your installer, then relay 1 will trigger and open the gate or door and the call will be rejected, making this a free call.
Using the BFT CellBox Prime App
You can use the free BFT Cellbox Prime app on Android phones and iphones. Look for the for the icon below..
Note : If the default engineers code or user code have been changed from their defaults, then please change as required in the relevant section above. You may need to contact your installer for this step.
IMPORTANT: Android users, if you receive an error message “Command Failed”, go to Phone Settings/Application Manager/Permissions, and turn on all permissions for the app.
Summary of the App Home Screen
Opening the gate by App
Press the main button as shown. On Android phones it will automatically call the intercom and trigger the gate/door. For iphones, it will take you to your dialling screen with the number pre-loaded and you can press to dial (this is a security feature by apple).
Adding Keypad Pin codes
Time Restricted Keypad Pin Codes
Up to 20 codes can be added which will only operate during preset times and days of the week. This is useful to improve security by giving pin codes which will only work during desired hours and days of the week.
Auto-Expiring Temporary Codes
Up to 30 codes can be entered along with an auto expiry time in hours, from 1 hour to 168 hours (1 week). Once the time has expired, the keypad code will automatically be deleted from the memory.
Notifications
ONE PHONE can receive a SMS notification when the intercom triggers the gates.
Remember only one phone at a time can use this feature.
IMPORTANT: Activating notifications will mute the keypad confirmation tones.
Timing and Other Features
Do Not Disturb
This feature can be used to prevent calls during unsociable hours or at weekends. Simply turn the feature ON and then enter ACTIVE times which you want the call button to work for. Outside of these times the intercom can still be used for caller ID access or pin codes but the push button will not operate.
After Hours (Out of Hours)
Once the do not disturb is set above, users can program the intercom to call an alternative phone number during do not disturb times rather than call no one. This is used for calling a security guard, site manager, or a different phone outside normal hours.
Automatic
The built in time clock in this intercom can be used to create automatic open
and closing times during the week for your gates.
Discuss this feature with your installer if you are unsure on its use. Not all
gate systems are capable of responding to automatic trigger times.
DISCLAMER: The manufacturer cannot take responsibility for damage caused to persons or property, due to automatic triggering of motorized gates. All gates should be fitted with safety compliant obstacle detection, safety edges, and photo sensors.
Lets look at the two options in more detail over the page….
Auto-Closing Mode
For some gate systems, if the intercom relay is triggered and stays latched ON, then the gates will open and remain open until such times the relay is released again to the OFF position.
Notes:
- Up to 40 trigger events per day can be stored in the intercom.
- The intercom synchronises its time from any incoming SMS message. In areas where there are “summertime daylight saving2 schemes, the intercom time clock will be out of sync by one hour until it receives a SMS message. Simply press the “SETTING CLOCK” button as shown on page 8 to re—sync time. Alternatively, the intercom can be programmed to send itself a SMS once per day which will keep time sync. Talk to your installer if you want this feature activated.
- In the event of a power failure, the clock will be reset and be out of sync. Your installer can activate a feature whereby the intercom will send itself a SMS after powering up again and automatically re-sync its own time. Speak to your installer about this feature.
Step-by-Step Mode.
In this mode, we will program the intercom to give a momentary trigger from relay 1 to the gate system. If the gates are closed when this trigger is received, then they will open. Conversely, if they are open when the trigger is received, then they will close.
Notes:
- Up to 40 trigger events per day can be stored in the intercom.
- The intercom synchronises its time from any incoming SMS message. In areas where there are “summertime daylight saving2 schemes, the intercom time clock will be out of sync by one hour until it receives a SMS message. Simply press the “SETTING CLOCK” button as shown on page 8 to re—sync time. Alternatively, the intercom can ne programmed to send itself a SMS once per day which will keep time sync. Talk to your installer if you want this feature activated.
- In the event of a power failure, the clock will be reset and be out of sync. Your installer can activate a feature whereby the intercom will send itself a SMS after powering up again and automatically re-sync its own time. Speak to your installer about this feature or sue the “Setting Clock” button on your app (page 8).
Status Options
The Status button will bring you to the sub-menu shown which you can use to interrogate some parameters and statuses of the intercom.
Signal Strength
This button will send the SMS *20# to the intercom. It should reply as shown and will indicate 2G or 3G network type. Should it read low, talk to your installer about a high gain antenna to boost reception or discuss trying an alternative network provider.
Stored Keypad Codes
This button will send an SMS string to the intercom to check the keypad codes which are stored in the unit.
NORM = Normal codes, can be used 24/7.
TEMP = Temporary codes which will auto expire.
PLAN = Time restricted codes.
Stored Phone Numbers
This button will send an SMS string to the intercom to check the phone numbers which are stored in the unit.
O11 = dial Out first number. O12 is dial Out second number etc.
These are the phone numbers the intercom will call on button press.
I1-I99 = Dial IN phone numbers.
These numbers can simply gain access by caller ID when they call the intercom.
Gate Status
This button will send an SMS string to the intercom to check the state of both relays and the optional “Status” input (gate can have a limit switch fitted for the status feature).
If any relay is ON, it is possible your gates are held OPEN by the intercom. You can press the UNLATCH button on the home screen to send the UNLATCH command and then check again the status of the gate. Speak to your installer if you have questions on this feature.
Activity Log
This button will ask the intercom to send a series of SMS messages to your phone which will indicate the last 20 events that have occurred on the intercom, starting with the most recent. This can be used to see who gained access and when.
CODE = Keypad PIN code used to gain access (only last 2 digits of code shown).
CID = A known user used called the intercom to gain access with Caller ID.
USER = This person answered their phone to the visitor (Last 6 digits of phone
number).
CAUTION
Please refrain from pressing the LOG button more than once at a time, as doing so can overload the intercom with message requests and it may need powered off and on again to resume normal operation. Thank you!
Troubleshooting
Problems installing the APP
Ensure that the full phone number of the intercom is entered in the settings
screen, and that the pass codes used are correct. Your installer can inform
you of what the pass codes are for using this app.
Android users – see install instructions at the beginning of this manual,
especially the reference to permissions.
On an iphone it does not activate the commands without first taking me to
my dialling screen or SMS screen.
This is a security feature implemented by Apple and not a restriction of the
app itself. Apple block direct SMS or dialling from any app and require the
user to confirm SMS sending or call generation before it will occur.
My gates are opened and will not close.
This may or may not be caused by the intercom. It could be some other piece of
hardware connected to the gate which is holding open the gates. To check, use
the Gate Status button. If either relay is ON, then go to the home screen and
press the UNLATCH button to restore the relays to their normal state.
My intercom is not responding to SMS messages.
This can be caused by poor reception, by insufficient power cable from the
transformer to the intercom, or a service issue with your network provider.
Some SIM cards can get de-activated by the provider due to a long period of
inactivity. Check with your provider and contact your installer for support.
My intercom is no longer operating at all.
Contact your installer for support.
Some features which I expected to operate are not working as expected from
the beginning.
Contact your installer and explain the issues. They should be able to help.