UniFi Q2-CPE Wi-Fi 6 Router and Mesh User Manual

UniFi Q2-CPE Wi-Fi 6 Router and Mesh User Manual

Wi-Fi 6 Router & Mesh

Items for installation: Optional:

• Wi-Fi 6 Router (A)

• Mesh (B)

• Modem (BTU)

• unifi Media TV Box

IMPORTANT NOTE:

Once you have received your router package containing your new
Wi-Fi 6 router (A) with Mesh (B), you are advised to install the router within 7 days. Installation after 7 days from receiving the package will require assistance for setup. Please contact us at 1800-88-5059 to complete it.

Connect the new Wi-Fi 6 Router to the modem

• Before we start, unbox your new Wi-Fi 6 router (A) and Mesh (B). Unplug your old router and its cables.

  1. Connect the cable from the WAN port of your new Wi-Fi 6
     router (A) to the LAN 1 port of your existing modem. 1

  2. Connect the Wi-Fi 6 router’s power adapter to your power supply socket and switch it on.

• Please wait between 15 to 30 minutes for our system to run the auto-configuration and establish the connection.

• Once you are connected, you will receive your new broadband password via SMS foryour future reference. This password has been auto-configured in your new Wi Fi 6 router.

• You will also get a new default Wi-Fi network name (SSID) and password which can be found at the bottom the new Wi-Fi 6 router.

OPTIONAL: Connect unifi TV Media Box to the
Wi-Fi 6 Router

• If you have a unifi TV Media Box (white box or unifi Plus Hybrid Box), connect the Media Box cable from LAN port to the new Wi-Fi 6 router LAN 3 port. For unifi Plus Box (uPB), you can just connect to the Wi-Fi network.

Setting up Wi-Fi 6 Router & Mesh

1. Press the WPS button at the back of your new Wi-Fi 6 router (A) for 3 seconds. Release the button and wait for the WPS LED light to start flashing.
2. Then, press the WPS button at the back of the new Mesh (B) unit for 10 seconds, until WPS LED light flashes rapidly. Wait for 2 minutes for both Wi-Fi 6 router and Mesh units to connect to each other.
3. The connection is successful when both Internet & WAN LED lights on the Mesht unit are ON and the WPS LED light on the new Wi-Fi 6 router and Mesh are OFF.

NOTE: The max range for placement between Wi-Fi 6 router and Mesh is 8 meters with clear sight (no wall/blockage in between)

For further assistance regarding the setup, please contact us at 1800-88-5059 (working hours 8.30am – 5.30pm) and select option 1(Service) > option 1(Assurance) > Option 1(unifi)

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