LifeFone Medical Alert System Review User Guide
- June 9, 2024
- LifeFone
Table of Contents
LifeFone Medical Alert System Review
Follow these 3 steps to activate your device
STEP 1: PLUG-IN AND CHARGE YOUR LIFEFONE VIP ACTIVE: VOICE-IN-PENDANT DEVICE
STEP 2: TEST TO ACTIVATE! 1-800-940-0262 COMPLETE AND MAIL BACK
STEP 3: THE ENCLOSED EMERGENCY CARE PLAN AGREEMENT
VIP Active: At-Home and On-The-Go Voice-in-Pendant with Optional Fall Detection
LifeFone VIP Active
Voice-in-Pendant Overview
Step 1: Charge your VIP Active Device
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Plug the power cord into a standard wall outlet. Make sure that the wire on the back of the cradle is firmly in place.
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Place the Voice-In-Pendant into the charging cradle.
This will turn it on, and you will hear a notice that your device is charging. During charging, the charging cradle light is red. When fully charged, the light on the cradle will turn off. -
The Voice-In-Pendant needs to be charged when the Power Light on the pendant flashes red.
IMPORTANT: When the light on your device flashes red, your Voice-in- Pendant needs to be charged.
IMPORTANT: Voice-In-Pendant is not ready for use until you have charged Voice-In-Pendant in the Charger and then completed the set up call with your LifeFone response team.
Step 2: Follow these steps to test your device:
- Press and hold the Test Button on the side of your device. Your Voice-In-Pendant will initiate contact with the LifeFone response team.
- Tell the LifeFone Care Specialist that you are testing your system
- When you complete the call with LifeFone, your Voice-In-Pendant will be set up. Note: If Voice-In-Pendant does not power on and begin the activation process or cannot detect a cellular network, call LifeFone Customer Service at 1-800-940-0262.
STEP 3
Complete and Mail Back the Enclosed Emergency Care Plan
Your Emergency Care Plan Agreement authorizes LifeFone to respond properly in the event of an emergency.
WE MUST RECEIVE YOUR SIGNED SERVICE AGREEMENT WITHIN SEVEN (7) DAYS FROM YOUR ORIGINAL RECEIPT TO ENSURE THE BEST PROTECTION POSSIBLE.
Enclosed are two (2) copies of your Emergency Care Plan Agreement. Make sure to review all of the information in this document carefully to ensure accuracy.
Once you’ve confirmed that all of the information on your Agreement is correct, please sign and date the bottom of the Agreement where indicated, and return it to us in the prepaid envelope provided. Please keep the yellow copy for your own personal records.
Voice-in-Pendant and Charger Notes
- The charging cradle is for holding the Voice-In-Pendant while charging. The Power Cord connects the charging cradle to a standard wall outlet.
- The Help Button, when pushed, initiates a two-way call to LifeFone’s response team
- The Speaker allows you to hear LifeFone’s response team speak to you
- The Microphone allows LifeFone’s response team to hear you
- While wearing your device, the status light will blink green to indicate that your device is working properly.
- Charging contacts connect the Charging Cradle to the Voice-In-Pendant. Be sure to keep the contacts clean and free of debris; gently wipe with a soft cloth.
- The Voice-in-Pendant device is water resistant. You can wear it in the shower, but it should not be submerged.
- For best results, wear your help button on a lanyard outside of all your clothes.
Placing an Emergency Call
To make an emergency call using your Voice-In-Pendant:
Step 1. Press and hold the center Help Button once until you feel a vibration or hear the activation tones.
Step 2. LifeFone’s response team will answer your call, talk to you to assess your needs, and notify emergency services if appropriate.
Important: To cancel an accidental activation, press and release the Help Button when prompted.
Testing Voice-In-Pendant
Test Your System Monthly
- Press the pendant Help Button firmly once.
- Once the alarm is received by LifeFone, an emergency operator will communicate with you through the speaker.
- Please state clearly to the operator that “THIS IS A TEST.” If you do not explain to the operator that you are testing your unit, emergency help will be dispatched.
- It’s recommended that you test your system once a month, every month.
If you have any trouble performing this test, please contact customer support 24/7 at 1-800-940-0262.
Location-Based Services
This system uses GPS, BLE and WiFi to provide fast and accurate location
service. As with all location-based services, it may not always be possible to
determine your location. Multi-level buildings, parking garages, and even
dense urban areas can make it difficult for satellites and cell phone towers
to determine an exact location.
NOTE: A cellular signal may not be available in all areas.
FOR PROPER OPERATION, VOICE-IN-PENDANT REQUIRES ADEQUATE CELLULAR COVERAGE! POOR CELLULAR COVERAGE MAY RESULT IN THE INABILITY TO PLACE A CALL OR AUTOMATICALLY DETECT A FALL! Check with LifeFone for known coverage limitation.
Battery Notes
The Voice-In-Pendant battery is designed to operate on a single charge for up to 5 days but may be reduced as a result of user activity, cellular coverage, talk time, device-specific settings, and device life.
Low battery may result in the inability to place a call, automatically detect a fall, and/or properly locate you automatically during an emergency.
Important: Voice-In-Pendant requires an adequate battery charge to function properly. Prior to use, please charge Voice-In-Pendant at least 3 hours.
Wearing Voice-In-Pendant
Voice-In-Pendant should be worn as a pendant around your neck using the
supplied Lanyard. We recommend that the Voice-In-Pendant be worn outside
clothing, to make it easier to reach the Emergency Call Button in an
emergency. Talk to your health care provider regarding the most effective way
to wear your Voice-In-Pendant.
Use only the LifeFone-provided Lanyard. To reduce risk of strangulation, the Voice-In-Pendant Lanyard is designed to break apart under certain conditions. Any cord worn around the neck, however, can pose a risk of strangulation, including the possibility of serious injury and death. Voice-In-Pendant users and caregivers should exercise care with the Lanyard to ensure it does not get caught or tangled in wheelchairs, walkers and other such equipment.
Important: Voice-In-Pendant requires a vertical position with the Call Button facing away from the body to operate properly.
- You should wear your pendant around your neck and adjust the lanyard so that it rests at chest level with the emergency button facing forward, so that it is easier for you to press.
- Do not put the pendant buttons through the clothes washer or dryer, or attempt to dry your button out in the oven or microwave.
- Voice-In-Pendant is water resistant, but should never be submerged in water.
Turning Off and On
IMPORTANT SHIPPING OR MAILING NOTE:
If you need to mail the VIP Active device for any reason, please power it off
first. To power off the device, press and hold the Help and Test buttons
together until you feel a vibration. All lights on the device should turn off
within one minute.
To turn your device back on, you can press the Test and Help buttons together, or you can place the device in the charging cradle.
Locate a Lost VIP Active Device
Device Finder — If your VIP Active is misplaced or lost, our Customer Care
team can ring the device and use GPS location technology to help locate it.
Text-to-Locate the VIP Device
Approved caregivers can find their loved ones using Text Messages.
- Text find locator-name to 1-855-999-3224 from a phone which has been registered on your LifeFone account
- Find can be uppercase or lowercase
- Locator-name is the subscriber’s first name
- The system will send a text message with the location of the VIP device.
- If you wish to add new contacts, or edit the contacts on your list, please call LifeFone at 1-800-940-0262.
Optional Features:
Contact LifeFone to enable these optional features for an additional fee:
1-800-940-0262
Optional Fall Detection or
Man-Down Protection
For devices with Fall Detection enabled, your LifeFone Voice-in-Pendant can
automatically connect to Care Specialists if it detects a fall. The unit also
enables the user to cancel a fall alert. The Voice-in-Pendant can be located
with GPS and WIFI location technologies.
The automatic Fall Detection is not 100% accurate, so there may be a chance the unit will not detect your fall. You are always required to press your Emergency Call Button if you are able and you need assistance.
Optional Care Alert Feature
Care Alert offers a Priority Group Chat which connects caregivers and the LifeFone monitoring center.
- Instant group notification
- Chat with the entire caregiver list
- One button “On My Way” notification
- Real time updates of account activity
- View alarm details to determine the next appropriate step.
- Know which contacts are currently in the chat
- Initiate private phone call or text message with any account contact
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause interference, and
- This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules, and the Canadian Department of Communications Equipment Standards titled, “Digital Apparatus,” ICES-003. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet that is on a different circuit from the one to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
- This device may not cause interference, and
- This device must accept any interference, including interference that may cause undesired operation of the device.
16 Yellowstone Avenue,
White Plains, New York 10607-1324
Web: www.LifeFone.com
Phone: 1-800-940-0262
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