Consumer Cellular IRIS Medical Alert Device User Guide

Consumer Cellular IRIS Medical Alert Device

Product Information

Specifications

• Emergency Response and Fall Detection capabilities
• 24/7 Emergency Response Agents support
• Nationwide Coverage
• GPS Location Tracking
• Long-lasting Battery
• 2-Way Voice Communication
• Shower Safe & Water Resistant

Product Usage Instructions

About Your Device
Your IRIS Ally Medical Alert Device offers Emergency Response and Fall Detection features. It provides nationwide coverage, and GPS location tracking, and has a long-lasting battery. The device also supports 2-way voice communication, is water-resistant, and has a help button for immediate assistance.

What’s in the Box

• IRIS Ally device
• Charging Cradle
• Belt Clip
• Lanyard

Device Functions

1. Speaker/Microphone for 3-way conversation with Emergency Response Center and 911
2. Status Light for monitoring and cellular range indication
3. Help Button for emergency calls
4. Battery Test Button to check battery status

First Time Setup
To set up your IRIS Ally:

1. Charge the device
2. Power on the device
3. Perform a test call

If activation fails, contact support at 888-760-8929.

Charging & Test

1. Plug the charging cradle into an outlet
2. Place the IRIS Ally in the cradle for charging (2 hours)
3. Perform a test call after charging to ensure connectivity

Status Lights When Using Your IRIS Ally

• Pulsing Blue: Ready and actively monitoring
• Solid Blue: Calling the Emergency Response Center
• Flashing Red: Out of cellular range
• No Light: Battery depleted or powered off (place in charging cradle)

Additional Accessories
More accessories are available for purchase at My.ConsumerCellular.com.

Frequently Asked Questions

Q: How do I contact the Emergency Response Center?

A: Press and hold the Help Button on your IRIS Ally to call the Emergency Response Center.

Q: How can I check the battery status of my device?

A: Press and hold the Battery Test Button to hear the battery status.

Q: What should I do if my device does not connect to the Emergency Response Center?

Thank you for choosing Consumer Cellular for your Medical Alert needs. This user guide contains everything you need to know about your IRIS Ally.

Your new Medical Alert Device features Emergency Response and Fall Detection. Emergency Response Agents are trained to provide help when needed most: 24 hours a day, 7 days a week, 365 days a year.

NEED ASSISTANCE?
WE’RE JUST A PHONE CALL OR CLICK AWAY.

• (888)760-8929
• ConsumerCellular.com/Ally.

About Your Device

And Features.

• Nationwide Coverage
• GPS Location Tracking
• Fall Detection
• Long-lasting Battery
• 2-Way Voice Communication
• U.S. Based Customer Service
• Help Button
• Shower Safe & Water Resistant

WHAT’S IN THE BOX

1. IRIS ALLY
2. CHARGING CRADLE
3. BELT CLIP
4. LANYARD

DEVICE FUNCTIONS

1. SPEAKER/MICROPHONE
   Allows 3-way conversation between the Emergency Response Center and 911.

2. STATUS LIGHT WHEN WEARING
   Flashes blue when actively monitoring. Flashes red when out of cellular range. See the status light chart in this user guide.

3. HELP BUTTON

   • Press and hold to call the Emergency
   • Response Center.

4. LANYARD SLOT
   Snap in the lanyard to wear around your neck.

5. CHARGING CONTACTS
   Allows charging with the included charging cradle.

6. BATTERY TEST BUTTON
   Press and hold to hear the battery status.

7. CHARGING CRADLE LIGHT
   A red status light means the charging cradle is receiving power.

8. LANYARD
   Attach to lanyard slot.

9. BELT CLIP
   Snap to the back of the device to clip onto your belt or waistband.

ADDITIONAL ACCESSORIES
Available for purchase at: My.ConsumerCellular.com.

FIRST TIME SETUP

Now it’s time to set up your IRIS Ally. Your device comes activated from Consumer Cellular and there are only a few steps left to get you up and running.

STEPS

• Charge your IRIS Ally.
• Power your IRIS Ally.
• Perform a test call.

Detailed instructions for each step are on the following pages.

IMPORTANT
If for any reason your IRIS Ally does not connect to the Emergency Response Center when pressing the button, please call our support line at: 888-760-8929 to let them know activation has failed.

CHARGING & TEST

• STEP ONE
  Once out of the packaging, plug the charging cradle into an outlet.

• STEP TWO
  Place your IRIS Ally into the charging cradle to power up and begin charging. Your IRIS Ally needs to charge for a full two hours before it’s ready for action. When fully charged the light will be solid blue.

• STEP THREE
  Once charged, perform a first-time test by pressing and holding the Help Button until you hear “Calling the Emergency Call Center” and are connected with an agent who will update your emergency contacts and any personal information.

STATUS LIGHTS WHEN USING YOUR IRIS ALLY

WEARING

• Ready and actively monitoring.
• Calling the Emergency Response Center.
• Out of cellular range.
• The battery is depleted or powered off, and placed in the charging cradle.

IN CHARGING CRADLE

• Ready and actively Monitoring.
• Battery fully charged.
• Charging
• Not charging. Ensure the charging cradle is plugged in.

HOW TO USE YOUR IRIS ALLY

• HOW TO TURN ON
  Place the IRIS Ally in the charging cradle, or press and hold the Help button for 3 seconds.

• HOW PLACE AN EMERGENCY CALL
  Press and hold the call button for 3 seconds.

• HOW TO CANCEL AN EMERGENCY CALL
  While the IRIS Ally is connecting press and hold the call button for 3 seconds.

• HOW TO TURN OFF
  Press the call button 3 times. When prompted, press and hold to confirm.

• HOW TO CHECK THE BATTERY STATUS
  Press and hold the battery test button for 2 seconds.

• HOW TO CHARGE
  Make sure the gold contacts are clean and dry, then insert the device into the charging cradle.

WHEN TO USE YOUR IRIS ALLY

Your IRIS Ally provides a connection to the Emergency Response Center and emergency services.

EXAMPLES OF WHEN TO CALL FOR HELP

• You have fallen and require assistance.
• You’re having unusual shortness of breath.
• You’re having unusual chest pain, or tingling in your arm.
• Any reason that requires medical attention.

REMEMBER
These are only examples, if you are ever in doubt, don’t hesitate to press the Help Button and call the Emergency Response Center. An agent will be there to assist you.

WHERE TO USE YOUR IRIS ALLY

WEAR IRIS ALLY ON THE GO

• Your IRIS Ally is completely mobile and can be used with our nationwide cellular coverage.
• In the event there is no cellular coverage, the IRIS Ally will flash red while wearing the device.
• If the call cannot be placed due to no cellular connection the device will announce, “Call failed”, try again. Attempt to place the call again or move to an area with better cellular service.

ALWAYS WEAR YOUR IRIS ALLY
It’s water resistant and can be worn in the shower, but not submerged. Take it with you in the car, shopping, in the yard, and wherever you go.

MAKING A CALL

When you press the Help Button you will be connected to the Emergency Response Center to speak with a response agent.

• If you need assistance, the response agent can call 911 emergency services and alert your emergency contacts like loved ones, a neighbor, or a friend.
• Note: If you accidentally press the help button, press and hold again to cancel the call. Emergency first responders like fire or EMTs will not automatically show up at your door if you accidentally make a call.

FALL DETECTION

NOTE:
Fall Detection does not detect 100% of falls. You should always press the help button when you need assistance.

1. If a fall is detected, your IRIS Ally will say “fall detected” and automatically call the Emergency Response Center and you will hear “Calling the Emergency Call Center.”
2. IRIS Ally will connect you to an agent who will assist you and contact emergency response if needed.
3. If you do not need assistance, press the help button for 3 seconds to cancel the call.
4. If you do not hear “Calling the Emergency Call Center” after falling and you need assistance, immediately press the help button.

Fall detection does not work if the IRIS Ally is powered off.

IRIS ALLY SETTINGS

LOGIN TO YOUR CONSUMER CELLULAR ACCOUNT.

UPDATE ACCOUNT INFORMATION & EMERGENCY CONTACTS:

• After logging in, you can update your address, telephone number, secondary address, and more.
• You can also add, edit, and remove emergency contacts.

KEEP IN MIND

• Your IRIS Ally requires adequate battery charge and cellular signal to make an emergency call.
• Please notify us if there are any changes to your address, phone number, or emergency contact.

Perform weekly test calls to the Emergency Response Center. (Recommended but not required).

• Your IRIS Ally is water resistant and can be worn in the shower but do not submerge the device.
• Your IRIS Ally uses GPS and cellular technology to identify your location and communicate. The IRIS Ally’s location, service availability, and other issues may disrupt calling the Emergency Response Center.
• The lanyard is designed with a magnetic clasp to break away under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
• Your system is designed to always be ON except when taking it on an airplane.
• Please note: This service and device will not function outside of the United States.

SCAN CODE
To learn more about Iris Ally.

© 2024 Consumer Cellular, Inc. All other products are trademarked by their respective manufacturers. Phones are limited to stock on hand.

Need help?

• Call 888-760-8929 or visit ConsumerCellular.com.

References

• Consumer Cellular Cell Phones & Plans | Consumer Cellular
• IRIS Ally Medical Alert Device | Consumer Cellular

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