dogtra CUE GEN2 Remote Dog Training Collar System Owner’s Manual

dogtra CUE GEN2 Remote Dog Training Collar System

Product Information

Specifications

• Product Name: CUE GEN2 Remote Dog Training Collar System
• Main Features:
  • NICK/CONSTANT/PAGER stimulation modes
  • IPX9K waterproof receiver
  • 400-yard range
  • LCD screen with a single button and boost function
  • Expandable 3-dog system
  • Carabiner hook for easy attachment
  • Function button for pager, constant, or boosted constant modes
  • Plastic contacts (Nickel free)
  • 99 stimulation levels with safety level lock
  • USB C-type charging cable
  • Multi-dog unit with custom-level settings per dog
  • The receiver fits any neck size

Product Usage Instructions

• Important Safety Information
  Before using the CUE GEN2 training e-collar, carefully read and understand the safety instructions provided in the manual to prevent injury or damage.

• Training Methods
  Closely observe your dog’s reaction when using the training collar as each dog may respond differently. Choose the appropriate training method based on your dog’s behavior.

• Battery Handling
  Handle batteries with care to avoid any accidents. Follow local regulations for battery disposal and avoid disassembling or altering the battery to prevent fire or injury.

• Product Activation
  The collar’s microprocessor has safety features to prevent inadvertent activation. The Constant button will shut down after being held for 12 seconds as a safety measure.

• Unauthorized Use
  Use the training collar only for its intended purpose of training dogs. Avoid using it with other animals or humans and ensure humane treatment of your pet.

• Overview of Transmitter
  The transmitter features an LCD screen, stimulation level buttons, primary and secondary function buttons, a carabiner hook, and a USB-C-type charging port.

• Transmitter LCD Screen
  The LCD screen displays stimulation modes, battery status, stimulation levels, and other settings. It will dim after 10 minutes of inactivity to save battery.

• On/Off & Safety Lock
  Ensure to turn off the transmitter when not in use and utilize the safety lock feature to prevent accidental activation.

FAQ

• Q: Can I use the training collar on aggressive dogs?
  A: It is not recommended to use the collar on aggressive dogs as they may react adversely. Seek professional help when dealing with aggressive behavior.

• Q: How do I charge the collar?
  A: The collar comes with a USB C-type charging cable. Connect it to a suitable power source to charge the collar.

Please read this manual thoroughly before operating the CUE GEN2 training e-collar.

Video tutorial here:

IMPORTANT SAFETY AND PRODUCT INFORMATION

WARNING
Please read all safety and product information below before using your Dogtra product. Failure to follow these safety instructions could result in injury to you, your dog, and others, or it could result in damage to your Dogtra product or other property.

PRODUCT SAFETY

• Training Methods
  Dogtra products may be used with a variety of training methods. However, each dog may have a different reaction to training methods and to Dogtra products. Closely observe your dog when determining the right training method to use with your Dogtra product.

• Aggressive Dogs
  Do not use Dogtra products with aggressive dogs as such dogs may react adversely and cause injury to people or other dogs. Seek the assistance of a dog-training specialist or veterinarian when dealing with aggressive dogs.

• Children
  Dogtra products are not toys. Adult supervision and close attention are necessary when Dogtra products are used by or near children.

PRODUCT DAMAGE

• Electrical Product
  Your Dogtra product contains electrical components and batteries. Do not use or keep your product near heat or flammable sources. Such use or storage may damage your product and/or cause fire, explosion, injury, or property damage.

• Medical Device Interference
  Dogtra products contain electrical and magnetic components that emit low-level electromagnetic waves and radio frequencies. These electromagnetic waves or radio frequencies may interfere with pacemakers, defibrillators, or other medical devices. Consult your physician or medical device maker before using your medical device around a Dogtra product. If you think that your Dogtra product
  is interfering with your pacemaker, defibrillator, or other medical device, stop using the Dogtra product.

• Inadvertent Activation
  The digital microprocessor offers thousands of unique codes to eliminate frequency match-ups with other Dogtra e-collars. The Constant button will automatically shut down after being held down for 12 seconds or more as a safety feature.

UNAUTHORIZED USE
Your Dogtra product should be used only in a humane manner to train and educate your dog. Dogtra products are not intended for use in any other manner nor are they intended for use with other animals or with humans.

BATTERY
Your Dogtra product contains batteries. Take care when removing and installing batteries as your fingers may get caught. Dispose of batteries as provided by your local regulations. Do not disassemble, crush, heat, or otherwise alter the battery as it may cause fire, injury or property damage.

PACKAGE CONTENTS

MAIN FEATURES

OVERVIEW

TRANSMITTER

TRANSMITTER LCD SCREEN

RECEIVER

HOW TO USE CUE

TURNING THE CUE ON/OFF

The transmitter’s power button is located on the back of the product. Press and hold the power button for 3 seconds to power on or off.

The power button on the receiver is located between contact points. Press and hold the power button for 3 seconds to power on or off. If the LED light turns green when powered on, it is operating normally.

PRIMARY & SECONDARY STIMULATION BUTTONS

Boosted Constant will immediately apply higher stimulation as you arranged

PRIMARY FUNCTION BUTTON SET UP
Three stimulation modes are available for the primary function button: NICK, CONSTANT, PAGER

To select a mode, use the ‘NCP Mode Select’ button located on the back of the transmitter. Verify your current mode on the top line of the LCD screen.

• N. NICK
  Provides one short stimulation burst when tapped. Holding the button does not apply additional stimulation.

• C. CONSTANT
  Provides Constant stimulation while pressed. As a safety feature, stimulation will stop if held for more than 12 seconds.

• P. PAGER
  Provides a nonstatic vibration correction. As a safety feature, vibration will stop if held for more than 12 seconds.

Use Stimulation Level Buttons to select the output level.

The primary button will apply the selected stimulation level, which will be the base level for BOOSTED CONSTANT

Finding the Right Stimulation

• Start with the lowest stimulation level initially to gauge your dog’s reaction.
• Observe subtle responses such as the dog looking around or shaking its head at an appropriate starting level.

SECONDARY FUNCTION BUTTON SET UP
The ‘red’ secondary function button can be customized as PAGER, CONSTANT, or BOOSTED CONSTANT

STEP 1.
At any stimulation level, press and hold the ‘NCP Mode Select’ Button for 5 seconds until the LCD screen blinks.

STEP 2.

• 1) Use the ‘Stimulation Level’ (+) / (-) buttons to select a function among “P, C, B, 1, 2, 3…”.
  • Incremental stimulation amount for Boosted Constant
  • B: Boosted Constant*
  • C: Constant
  • P: Pager Vibration
• 2) Tap the red function button to set the function type.

Selecting “B” will set the incremental stimulation amount as “+1”.

WHAT IS BOOSTED CONSTANT?
Allows users to quickly increase stimulation levels without having to manually press the level increase button. Users can custom set their BOOSTED Constant level to a desired incremental level jump.

Base Level + Incremental amount =Boosted Constant Stimulation Level

Example
Selecting “5” as the Boosted Constant button will apply the output level of displayed level + 5, as shown below.

Base displayed level| Incremental amount| Boosted Constant output
---|---|---
1| +5| 6
5| +5| 10

Example: when you set the incremental level at 5.

PRIMARY & SECONDARY FUNCTION BUTTON LAYOUT SUGGESTIONS
Custom-arrange the features that best suit to your dog’s comfort/condition level and your usage level/style.

SAFETY LEVEL LOCK/UNLOCK

Tap the power button after setting the level you want, this will lock the stimulation level into a non-adjustable mode.

When it is locked, a lock icon will show on the LCD screen. To release the lock mode, Tap the power button again.

CARABINER
The carabiner of CUE is not built for climbing or carrying heavy objects.

Appropriate Example

STIMULATION LEVEL SELECTION: 99, 50, or 24 levels
Three level options are available to choose from ranging from gradual, moderate or quicker level jumps. By default your unit is programmed at 99 levels.

• 99 Level: Gradual level jumps
• 50 Level: Moderate level jumps
• 24 Level: Quicker level jumps

HOW TO CHANGE THE STIMULATION LEVEL SETTING

1. At any stimulation level, hold both the ‘Dog Select’ button and the ‘NCP Mode Select’ button for 5 seconds.
2. Use the ‘Stimulation Level’ buttons to determine the stimulation levels – 99, 50, 24.
3. Tap the front primary function button to complete the setup. Upon completion, the stimulation level will be set to zero again.

MULTI-DOG DEVICE SELECTION

If you purchase additional receivers, you can select the dog that you want to give stimulation using the ‘Dog Select’ button. You can check the selected dog on the LCD screen, and the transmitter remembers the level set for each receiver.

NOTE
You can select the device to be either a 2-dog system or a 3-dog system

1. Hold the ‘Dog Select’ button for 5 seconds
2. Use the ‘Stimulation Level’ buttons to determine 2- Dog or 3-Dog system
3. Click the ‘Dog Select’ button again to finish the setup.

HOW TO ADD ADDITIONAL RECEIVER DEVICES

1. Turn the transmitter on, and set it to the following: C (Constant) mode, stimulation level at 0.
2. Turn off the receiver you want to pair, and hold its power button for 6 seconds until the LED starts flashing.
3. Press the Base Stimulation Button on the transmitter to complete the pairing. The receiver’s LED should stay on for 1 second.

Restart the pairing steps if the LED on the receiver stays on or flashing for more than 1 second. The pairing between the devices has timed out or failed.

RECEIVER

1. CONVERTIBLE RECEIVER FITTING
   The CUE receiver is wearable in two different orientations based on the dog’s neck size or shape. If the dog’s neck is long and/or thin, wear the receiver vertically. It will fit better on the dog’s neck.

2. HOW TO CHANGE THE RECEIVER ORIENTATION

3. Unstrap the collar from the side of the receiver.

4. Slot the strap into the loop on the other side of the receiver and make sure and make sure to slide the strap under the front loop as well.

5. Slot the strap into the opposite side’s loop to ensure a secured fit.
   Minimum neck size

6. RECEIVER FITTING

   • Improper Fit
     A loose fit can allow the receiver to move around on the dog’s neck. When this happens, the contact points may rub against the skin and irritate. If the receiver is too loose, the contact will not be consistent and cause the corrections to be inconsistent. Dogtra uses medical-grade stainless steel contact points and antimicrobial plastic to protect the dog’s skin.

   • Proper Fit
     The receiver should be fitted so that the antimicrobial plastic contact points press firmly against the dog’s skin. You should be able to fit two fingers underneath the collar strap. The best location is on either side of the dog’s windpipe.
     Attention! Leaving the receiver in the same location on the dog’s neck for an extended period can cause skin irritation due to the sensitivity of the contact points. If the dog is to wear the receiver for long periods, occasionally reposition the receiver every few hours so that the contact points are moved to a different location on the dog’s neck, and remove the receiver after 8 hours of usage. Make sure you check for skin irritation each time you use the unit.

7. MAXIMIZING THE DISTANCE

   • The CUE has a 400-yard range. Depending on the way you use your transmitter, the transmitter range may vary. To get the greatest range, hold the transmitter away from your body and avoid touching the antenna. Keep your unit properly charged for maximum signal strength.
   • An antenna is inserted into the top of the transmitter. If you use it upside down (when the part of the antenna is covered by your hand), it might be hard to connect with the receiver.

8. LED INDICATOR
   The LED indicator flashes every 4 seconds when the receiver is on and ready for use. The LED indicator will blink on the receiver when the transmitter buttons are pressed.
   The LED indicator color indicates the battery life level.

   • Green = Full charge

   • Amber = Medium charge

   • Red = Needs charge
     If the unit is used while the LED indicator is red, it may shut down automatically.
     Receiver Indicator Light

   • When the Constant button on the transmitter is pressed, the receiver indicator light will glow steadily (either green, amber, or red based on the remaining battery life), as long as you hold the button down, for up to 12 seconds.

   • When the Nick button is pressed, the light comes on for a fraction of a second.

9. CARE FOR LCD TRANSMITTERS IN COLD TEMPERATURE

   • In cold temperatures (10°F or below), the Liquid Crystal Display (LCD) on your transmitter may be dim or slow to respond.
   • Wait until the display becomes visible before selecting any training level. Even though the LCD screen might be dim or slow to respond when you press the buttons, the transmitter will still function properly. If you press the +/- button, the level on the screen may not change but the actual intensity from the receiver will change in agreement with the dial.
   • In this situation, it is ideal to either wait until your transmitter is back in working order before emitting a correction or gradually press the +/- button while holding down the Constant button to see your dog’s reaction.

Attention!
When using the unit in cold temperatures, it is recommended that the transmitter is placed under your jacket next to your body. The warmth of your body will greatly improve the battery life and usage.

BATTERY CHARGING

The Dogtra CUE uses a lithium polymer battery. Recharge the unit if the indicator light is red, the unit does not turn on, or the system will not stay on when any button is pressed.

• NOTE 1: Only use Dogtra-approved batteries, chargers, and accessories for your Dogtra e-collars. This will prevent any damage that can be incurred from attempting to use a different charger.
• NOTE 2: The unit has a partial charge when it leaves the Dogtra facility. Upon receipt of the system, be sure to give it a full 2-hour initial charge before the first use away from any flammable substances.
• NOTE 3: When a charger is not in use, disconnect it from the power source. Fully charge the batteries if the unit is to be stored without use for 3 months or more.

Follow the steps below to charge your system:

1. Open the rubber plug on the battery charging receptacle and plug in the charging cable.
2. Plug the charger into a 120-volt wall outlet or, if using the auto charger, plug into a cigarette lighter only for lithium polymer batteries (use a 220 volt European charger for Europe). All indicator lights should glow red when properly plugged in and the unit will automatically shut off during the charging process. You will need to turn the unit on again before use once the unit is fully charged and unplugged from the battery cable.
3. The lithium polymer battery is fully charged within 2 hours. The lights will stay red during the charging process and turn green once the unit is fully charged.
4. After charging, cover the battery charging receptacle with the rubber plug.

Recharging is required when:

• The LED on the receiver is red
• The LED on the receiver is not illuminated
• Only one battery status bar remains on the Transmitter LCD screen
• ‘Lo’ appears on the transmitter LCD screen
• The transmitter or receiver does not work when the button is pressed in Constant stimulation mode

GENERAL TRAINING TIPS

Your dog must know some basic obedience commands before beginning training with the CUE. A dog learns by first being shown a command, followed by lots of repetition over an extended period. As the dog becomes proficient at these commands, the trainer can introduce distractions and different locations to strengthen the commands.

• Obedience Training on the Leash
  Your dog must fully understand the obedience commands (sit, stay, here, heel, and kennel) before using the e-collar for reinforcement of these commands. A leash attached to a standard collar is used to “teach” the dog the basic obedience commands (here, heel, sit, and stay). A tug on the leash/collar is used to reinforce the command. When the dog complies with the command, use positive reinforcement/praise. Once the dog understands these commands, the e-collar can be used to reinforce them.

• Beginning E-Collar Training

  • When you feel your dog understands the obedience commands on the leash we can now start with the e-collar training. With the dog on the leash and wearing the e-collar, continue with your obedience drills. Apply light stimulation (Nick or Constant) when a command is given; the stimulation can be removed as the dog complies. Through repetition, the dog learns to perform the command.
  • The final step is the avoidance phase in which the dog learns that he can avoid the stimulation altogether
    by performing your commands. When these training procedures are complete, the e-collar is used as a reminder when the dog does not comply with your commands at home or in the field. Keep your initial training sessions short and positive as dogs have a short attention span.

• How Much Stimulation to Use

  • Always start with low levels of stimulation and work your way up depending on the disposition of your dog and the given situation. By using the correct amount of stimulation to get your point across, you will have a more controllable environment and a dog that is under less stress.
  • Animals (and humans) perform better in a less stressful environment.

For more training information, please visit our website at www.dogtra.com.

FCC/IC WARNING STATEMENT

FCC Part 15.19
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Part 15.21
Any changes or modifications (including the antennas) to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment under FCC rules.

PART 15.105

Note:
This equipment complies with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

FCC and IC RF Radiation Exposure Statement:
This equipment complies with FCC and IC RF Radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co- located or operating in conjunction with any other antenna or transmitter.

• Transmitter IC: 12166A-TD11UT
• Receiver IC: 12166A-TD14UR
• Transmitter FCC ID: SWN-TD11UT
• Receiver FCC ID: SWN-TD14UR

MAINTENANCE

• Basic Maintenance
  Make sure the rubber charging cap is securely in place when the receiver is in use. After each training session, carefully inspect the unit for any missing parts or damage to the casing. Damaged or broken casing may affect the waterproof guarantee on the unit. After confirming that there is no damage to the casing, rinse the receiver and clean out any dirt or debris.

• Storage Maintenance
  The CUE should be fully charged before storing for extended periods. While in storage, the unit should be given a full charge once a month and before the first use. Store the units in room temperature. Do not keep the units exposed to extreme climates.

• Troubleshooting
  If the unit is malfunctioning, please refer to the “Troubleshooting Guide” before sending it to Dogtra for service. If you have any questions or concerns, you may email them to info@dogtra.com, or call customer service at 888-811-9111.

TROUBLESHOOTING GUIDE

1. My dog is not reacting to the system.
   • Make sure the receiver and transmitter are on.
   • Make sure the collar strap is tight enough so both contact points are touching the dog’s skin.
   • The contact points may be too short for your dog’s thick or long coat. You might need to trim down the hair on the dog’s neck, so both contact points are touching the skin.
   • The intensity level may be too low for your dog. Keep increasing the stimulation until the dog responds usually by neck movement, head shaking, looking over his shoulder, etc. (response may be very subtle so pay attention.)
2. The LED indicator light comes on, but I do not feel any stimulation.
   • The battery may be low, so check the LED light for battery life.
3. The transmitter has no range or stimulation is less when the dog is farther away.
   • The antenna(s) may be damaged. To order parts, please contact customer service at 888-811-9111 or go to www.dogtra.com.
   • The range indicated on the unit’s box is for flat terrain. Heavy brush, trees, hills, or moisture will affect the range of your unit. For the best range, hold the transmitter vertically above your head, and/or try moving it to a higher ground.
   • Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal structures, and radio towers. For best results, operate away from these objects.
4. My units are not holding a charge.
   • The batteries might not be charged properly, or the charger, splitter, and charging port may not be functioning properly. You can send in your charging units to have us inspect them.
   • The charging pin may be damaged. Inside the charging port, there is a metal pin that should be standing straight up and stiff. If the pin is wobbling, broken, or missing, you will need to send the unit into the Repair Department.
   • The charging port must be clean before charging; clean the dirt out with a cotton swab and some rubbing alcohol. If the dog is in saltwater, be sure to rinse the receiver and charging port with clean water.
   • If the above does not resolve your issues, contact Dogtra customer service at info@dogtra.com or 888-811-9111.
5. My dog has skin irritation.
   • This may be due to an improper fit or from wearing the unit too long. If your dog exhibits signs of skin irritation, consult with a veterinarian. Once the dog’s skin returns to normal condition, continue to use the receiver and check your dog’s neck each time you use the unit.

DOGTRA PRODUCT WARRANTY

LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers

One-Year Warranty
Except as otherwise provided below, Dogtra warrants to the original retail purchaser (“You”) that its Dogtra products shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase (“Warranty”). The Warranty covers the cost of repair (parts and labor) or replacement (if repair is not feasible) of a defective Dogtra product during said one-year period. For such repaired or replaced products, the remaining portion of the original warranty period, or ninety (90) days, whichever is longer, shall apply. Dogtra, at its sole discretion, shall determine whether to repair or replace a product covered by the Warranty.

Warranty Conditions
The Warranty is not transferrable and applies to your Dogtra product only if:

1. You are the original retail purchaser of the product,
2. You bought the product from a Dogtra authorized dealer, and
3. You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number.

Warranty Exclusions

• The Warranty does not cover damage, loss, or deterioration to your Dogtra product caused: by misuse, neglect, abuse, or other improper handling of the product; by failure to follow use or care instructions; by use of the product for other than its intended purpose; by accident or natural forces such as fire or flooding; or by normal wear and tear such as scratches to the product surface.
• The Warranty also does not cover Dogtra products that: are purchased from non-authorized dealers; are purchased outside of the United States or Canada; have been damaged during shipment (even if Dogtra paid or arranged for shipping); have been modified or tampered with in any manner; are opened or repaired by anyone other than Dogtra; or have serial numbers that have been altered or defaced.

Sole Warranty
This Warranty is the only warranty offered by Dogtra for its Dogtra products. Other than said Warranty, Dogtra makes no other representations or warranties whatsoever regarding its products, whether oral or in any product manual, on any packaging, on any website, or in any other written material. No dealer of Dogtra products, nor any employee or agent of Dogtra, is authorized to make any additions, changes, or extensions to the Warranty. Dogtra, at its sole discretion and at any time, reserves the right to modify the Warranty.

DISCLAIMER OF OTHER WARRANTIES
THE FOREGOING WARRANTY IS PROVIDED INSTEAD OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Remedies
Dogtra’s liability is limited to the cost of repair or replacement of the Dogtra product under Warranty. Any claim or action to enforce the Warranty must be commenced within thirty (30) days of the Warranty’s expiration for your product. Dogtra will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra and its products. Damages that Dogtra will not be responsible for include, but are not limited to: loss of income or profits; loss of revenue or savings; loss of use of the product or associated products; cost of any substitute products or services; inconvenience, downtime, or any other time; loss of goodwill; claims of third parties including customers; and property damage.

Legal Rights May Vary By State or Jurisdiction

• The Warranty gives You specific legal rights, and You may also have other rights that vary by state or jurisdiction. Some states or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You.
• If any portion of the Warranty is held by a court to be invalid or unenforceable, the remaining portions of the Warranty shall remain in full force and effect and shall in no way be affected or invalidated, and the invalid or unenforceable portion shall be modified to most nearly achieve the intent of the Warranty.

Product Registration
Dogtra recommends that customers register their products as soon as possible after purchase. Product registration will facilitate any future warranty service. You may also receive useful information and updates about your existing and future Dogtra products. To register your product, visit www.dogtra.com/product-registration. If your product is not registered with Dogtra, You will be required to provide a receipt or other proof of purchase (as provided above) to qualify for warranty service.

How to Obtain Warranty Service
Should your Dogtra product require warranty service, please contact Customer Service by phone or email for a warranty evaluation (see below for contact information). Upon approval of your warranty work, Dogtra will repair or replace (at Dogtra’s election) your product without charge for labor or parts. You are responsible for shipping, including the cost, of your product to Dogtra for warranty service. Dogtra will handle shipping, including the cost, of the repaired or replaced product back to customers in the USA. Dogtra will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to Canada. Such costs, taxes, or fees will be borne by the customer.

To register your product, visit www.dogtra.com/product- registration.

Dogtra Customer Service

• 12322 Monarch Street, Garden Grove, CA 92841
• 888-811-9111
• repair@dogtra.com.
• Mon – Fri, 8:00 AM to 4:30 PM (PST)

© 2024 Dogtra. All rights reserved.

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