Dogtra 280X Training Ecollar Owner’s Manual
- September 10, 2024
- Dogtra
Table of Contents
- 280X Training Ecollar
- Specifications:
- Product Usage Instructions:
- 1. Turning the Product On/Off
- 2. Default Button Settings
- 3. Side Button
- 4. Safety Stimulation Level Lock
- 5. Expandable 3-Dog System
- 6. How to Add an Additional Receiver Device
- 7. X-Shield
- 8. Handsfree Square Information
- 1. Receiver Fitting
- 2. How to Insert the Strap
- 3. Obtaining Maximum Distance
- 4. Finding the Right Stimulation Level
- 5. Non-Stimulation Contacts
- Q: Can this e-collar be used on aggressive dogs?
- Q: How should I dispose of the batteries?
- Q: Can children use this product?
280X Training Ecollar
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Specifications:
- Product Name: 280X Training E-Collar
- Manufacturer: Dogtra
- Training Methods: Compatible with various training methods
- Features: Digital microprocessor, Constant button safety
feature, expandable to 3-dog system
Product Usage Instructions:
1. Turning the Product On/Off
To turn the product on, press and hold the power button for a
few seconds. To turn it off, repeat the same process.
2. Default Button Settings
The default settings are optimized for general use. Adjust
settings as needed for individual dogs.
3. Side Button
Use the side button to activate specific functions or modes.
Refer to the user manual for details on each function.
4. Safety Stimulation Level Lock
Ensure the stimulation level is locked to prevent accidental
changes. Follow the manual to set and lock the desired level.
5. Expandable 3-Dog System
If using the system for multiple dogs, follow the instructions
to add additional receiver devices and ensure proper operation.
6. How to Add an Additional Receiver Device
Refer to the manual for step-by-step instructions on adding
another receiver device to the system.
7. X-Shield
Understand the X-Shield feature and how it enhances the
performance of the training e-collar.
8. Handsfree Square Information
Learn about the handsfree square feature and how it can be
utilized during training sessions.
How to Use the Receiver:
1. Receiver Fitting
Ensure the receiver fits comfortably on your dog’s neck without
causing any discomfort. Adjust as needed for a secure fit.
2. How to Insert the Strap
Follow the instructions provided to correctly insert and secure
the strap around your dog’s neck.
3. Obtaining Maximum Distance
To achieve maximum range, ensure there are no obstacles or
interference between the transmitter and receiver.
4. Finding the Right Stimulation Level
Start with the lowest stimulation level and gradually increase
until you find the appropriate level for effective training.
5. Non-Stimulation Contacts
Explore non-stimulation contact options for training scenarios
where stimulation may not be necessary.
FAQ:
Q: Can this e-collar be used on aggressive dogs?
A: No, it is not recommended to use this e-collar on aggressive
dogs. Seek professional help for aggressive behavior.
Q: How should I dispose of the batteries?
A: Dispose of batteries according to local regulations. Do not
disassemble, crush, heat, or modify the battery.
Q: Can children use this product?
A: Dogtra products are not toys and should be used with adult
supervision. Extreme caution is advised when used near
children.
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Owner’s Manual
Please read this manual thoroughly before operating the 280X training
e-collar.
1
IMPORTANT SAFETY AND PRODUCT INFORMATION
WARNING Read all safety and product information below before using Dogtra
products. Failure to follow these safety instructions could result in injury
to you, your dog, and/or damage to Dogtra products or other property.
PRODUCT SAFETY Training Methods Dogtra products can be used with a variety of
training methods. However, each dog may respond differently to training
methods and Dogtra products. Observe your dog closely when determining the
correct training method to use with Dogtra products.
Aggressive Dogs Do not use Dogtra products on aggressive dogs. Such dogs may
react adversely and cause injury to people or other dogs. When dealing with an
aggressive dog, seek the help of a dog training professional or veterinarian.
Children and the disabled Dogtra products are not toys. Adult supervision and
extreme caution are required when Dogtra products are used by or near
children.
PRODUCT DAMAGE Electrical Product Dogtra products include electrical
components and batteries. Do not use or store the product near heat or
flammable substances. Such use or storage may damage the product or cause
fire, explosion, personal injury, or property damage.
2
Medical Device Interference Dogtra products contain electrical and magnetic
components that emit low levels of electromagnetic radiation and radio
frequencies. These electromagnetic waves or radio frequencies may interfere
with pacemakers, defibrillators, or other medical devices. Consult your
physician or medical device manufacturer before using any medical device with
Dogtra products. If you think Dogtra products may interfere with your
pacemaker, defibrillator, or other medical device, stop using Dogtra products.
Inadvertent Activation The digital microprocessor offers thousands of unique
codes to eliminate frequency match-up with other Dogtra e-collars. The
Constant button will automatically shut down after being held down for 12
seconds or more as a safety feature.
Charging Only charge Dogtra products with Dogtra Branded batteries and device
chargers. Do not charge the product by any other means or at temperatures
below 0°C (32°F) or above 45°C (113°F).
Unauthorized use Dogtra products should only be used in a humane manner to
train and educate dogs. Dogtra products are not intended for use in any other
way and are not intended for use on other animals or humans.
Battery removal and disposal Dogtra products include batteries. Be careful
when removing or installing the battery as your fingers may be caught. Dispose
of batteries according to local regulations. Do not disassemble, crush, heat
or modify the battery. Fire, injury or property damage may result.
3
CONTENTS
AT A GLANCE ……………………………………………………… 6 MAIN FEATURES ………………………………………………….. 7 OVERVIEW …………………………………………………………… 8
UNDERSTANDING YOUR TRAINING SYSTEM 1. TURNING THE PRODUCT ON/OFF ……………….. 10 2. DEFAULT BUTTON SETTINGS ……………………….. 11 3. SIDE BUTTON …………………………………………………. 12 4. SAFETY STIMULATION LEVEL LOCK …………… 16 5. EXPANDABLE 3-DOG SYSTEM ……………………. 16
6. HOW TO ADD AN ADDITIONAL RECEIVER DEVICE ……………………………………………………………. 17
7. X-SHIELD ………………………………………………………… 18 8. HANDSFREE SQUARE INFORMATION ………..
19
HOW TO USE THE RECEIVER 1. RECEIVER FITTING ………………………………………… 25
2. HOW TO INSERT THE STRAP
26
3. OBTAINING MAXIMUM DISTANCE ………………… 27
4. FINDING THE RIGHT STIMULATION LEVEL …. 29
5. NON-STIMULATION CONTACTS ………………….. 30
6. LED INDICATOR ……………………………………………… 31
7. CARE FOR LCD TRANSMITTERS IN COLD TEMPERATURE ……………………………………………… 32
4
8.BATTERY CHARGE …………………………………………. 33 9.ATTACHING THE BELT CLIP …………………………..
35 10.USING THE TEST LIGHT ………………………………… 36 GENERAL TRAINING TIPS
………………………………….. 38 MAINTENANCE ……………………………………………………. 40 TROUBLESHOOTING GUIDE
………………………………. 41 FCC/IC WARNING STATEMENT ………………………… 43 WARRANTY AND REPAIR
INFORMATION ……….. 44
5
AT A GLANCE
Transmitter
Receiver
Collar Strap
USB-C Battery Charger
Owner’s Manual
Belt Clip
Test Light
Splitter Cable
Non-Stimulation Contacts
Lanyard
Optional Accessories Auto Charger The input of the automatic charger for 280X
is 12V ~ 24V and the output is 5V 1000mA.
European Charger Dogtra’s European chargers are designed for use with 220V AC
electrical outlets.
To purchase accessories, visit www.dogtra.com or call customer service at
888-811-9111.
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MAIN FEATURES
· 1/2-mile range · Expandable to a 3-dog system · IPX9K waterproof certified
transmitter and receiver · 100-level stimulation with Rheostat Dial and LCD
screen
for precise control · Safety Stimulation Level Lock · Constant stimulation
with customizable Boost button
for instant level increase · LCD screen display for stimulation level and
battery life · Nick/Constant stimulation · XPP (Extreme Performance Pager)
Vibration · Audible Tone · Beacon & Locate LED Light · Medium output receiver
· 2-hour rapid charge batteries for transmitter and
receiver · USB C-TYPE Charging
7
OVERVIEW
100 Level Rheostat Dial Safety Stimulation
Level Lock
Receiver Selector Toggle (Up to 3-Dogs)
Boosted Constant
Vibration 1″ LCD Display
100 Stimulation
Levels
1/2 Mile Range
Nick or Constant (Programmable)
Tone
Locate Light IPX9K Certified Waterproof
On/Off USB-C Charging
280X Transmitter
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Stimulation Mode
Displayed Stimulation
Level
Lock/Unlock Battery
Dog Selection
280X Transmitter LCD Screen
1000 Lux LED Light
XPP (Extreme Performance Pager) Vibration
Removable Contact Points
On/Off
USB-C Charging
Tone
Medium Output
IPX9K Certified Waterproof
280X Receiver
9
UNDERSTANDING YOUR TRAINING SYSTEM
HOW TO USE THE TRANSMITTER
1. TURNING THE PRODUCT ON/OFF
2. DEFAULT BUTTON SETTINGS
Front button (Nick or Constant)
The front button can be selected as Nick/Constant. The stimulation type
indicated at the top of the display is applied. (Factory set to Nick mode)
The remote transmitter’s power button is located on the bottom right. Press
and hold the power button for 2 seconds to turn it on or off. (Press the power
button briefly to turn on the backlight.)
The receiver’s collar power button is located between the contacts. Press and
hold the power button for 2 seconds to turn it on or off. The LED indicator
will turn solid green with a tone when the unit powers on and a red light with
a tone when it powers off.
10
Front button settings (PROGRAMMING BETWEEN NICK AND CONSTANT)
NICK or CONSTANT
- Set the stimulation level to ” 0 “. 2) Hold both the main front button and
side power button
together for 5 seconds to program Nick or Constant mode. The selected mode will be displayed on the top of the LCD screen.
11
3. SIDE BUTTONS
Boosted Constant
XPP Vibration
Tone Locate Light
Boosted Constant Apply Constant boost stimulation for up to 12 seconds at a pre-selected boost level. The stimulation level can be quickly increased without the user having to manually increase the level. Users can customize their desired jump level by pressing Boosted Constant.
Base Displayed Level + Incremental Amount = Boosted Constant Output
Example Selecting “5” as the Incremental Amount for the Boosted Constant button will apply the output level of displayed level + 5, as shown below.
Base Displayed Level
1 5
Incremental amount
(Boost amount)
+5
+5
Boosted Constant Output
6 10
12
Applies Displayed Base Level. In this case, level 5 `Nick’ will apply.
Press
Applies Boosted Constant’ for up to 12 seconds. In this case, level 10
Constant’ will apply.
Press and hold
13
Setting up Boost feature
Rheostat Dial
1. Set the stimulation level to zero.
LCD Screen
Boosted Constant
Rheostat Dial
Boosted Constant
14
LED Indicator Light
2. Hold the Boosted Constant button for 5 seconds until the LED light blinks; then release it.
LCD Screen
3. Turn the Rheostat Dial to select the incremental Boost amount as shown on the LCD screen.
Note: Set the Boost level to 0 to use the Constant stimulation without Boost.
4. Tap the Boosted Constant button to save the setting.
Note: The saved setting will remain even if the unit is turned off. To reset
the setting, repeat the steps above.
Non-Stimulation Features XPP (Extreme Performance Pager) Vibration Provides
vibration for up to 12 seconds when held.
Tone Provides an audible tone for up to 12 seconds when held.
LED Locate Light Uses a 1000 lux LED Light on the receiver to locate your dog
in the dark. – For continuous blinking, every
4 seconds, tap the Locate Light button once. To disable the continuous
blinking, tap Locate button again. – To manually enable the continuous
blinking, press and hold the Locate Light button which can stay blinking for
up to 12 seconds.
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4. SAFETY LEVEL LOCK
6. HOW TO ADD AN ADDITIONAL RECEIVER DEVICE
Stimulation level lock indicator
To prevent the stimulation level from changing unintentionally, press and hold
the top of the Rheostat dial for more than 2 seconds to lock it. When locked,
a lock icon will appear on the LCD screen. To release lock mode, press and
hold the top of the volume again for more than 2 seconds until the lock icon
disappears. 5. EXPANDABLE 3-DOG SYSTEM
If you purchase an additional receiver, you can use the front toggle switch to
select the dog you want to stimulate. You can check the selected dog on the
LCD screen.
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1. Turn on the transmitter and set the stimulation level to “0”. Use the
toggle to select the desired dog (1,2 or 3).
2. To begin pairing, receiver must be off. Initiate pairing mode by pressing
and holding the power button for 5 seconds until the LED starts blinking and
then release.
3. Simultaneously press the front transmitter button and side Boost button
until the screen reads “CD” then release. Confirm successful pairing by
pressing Pager vibration.
Repeat the pairing process if the pager vibration test is unsuccessful. The
pairing between the devices has timed out or failed.
CD : Product ID CODE
17
7. X-SHIELD INSTALLATION Additional X-SERIES case covers, X-Shields are sold
separately.
1. Use the included tool to 2. Remove the front case. loosen the four screws.
3.Place the new X-SHIELD 4. Use a tool to tighten
on top of the unit to align the screws into the four
with the screw holes.
holes.
8. HANDSFREE/PLUS SQUARES PAIRING
Select the number Dog you want to pair with the HANDSFREE SQUARE
Pairing light indicator
HANDSFREE SQUARE PAIRING: NICK OR CONSTANT
NICK OR CONSTANT
Nick/ Constant
Button
On/Off Button
1. Turn the Remote On and set stimulation level to 0. 2. Select Nick or
Constant by pressing and holding the
POWER + CENTER (N/C) button for 5 seconds. 3. Once your desired function
appears on the screen turn
off the remote. 4. Press and Hold the POWER + CENTER button until the
rapid light blinks. 5. Press and hold the HANDSFREE SQUARE to code the
desired function.
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19
HANDSFREE SQUARE Pairing:
All other Functions 1. Begin with the remote transmitter turned off. 2. Press
and hold the ON/OFF button + your desired
function until you see the rapid light blink. 3. Press and hold the HANDSFREE
SQUARE to code the
desired function
BOOSTED CONSTANT
Boosted Constant
Button
On/Off Button
Press
1.Set desired BOOST level
2.Hold down the on/ off button and the Boosted constant button.
Pager Button
PAGER
On/Off Button
Press
Hold down the on/off button and the Pager button.
TONE
Tone Button
On/Off Button
Press
Hold down the on/off button and the Tone button.
LIGHT
Hold down the on/off button and the Light button.
Light Button
On/Off Button
Press
Range The HANDSFREE SQUARE will need to be within 33 feet of the transmitter
to work.
Battery Life The LED on the HANDSFREE SQUARE will blink when the button is
pressed. Replace the battery in the HANDSFREE SQUARE when the LED no longer
blinks.
Caution! Only 14 HANDSFREE SQUARES can be paired. When a 15th HANDSFREE SQUARE is paired, the initial 14 that were paired will reset and need to be paired again.
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HOW TO USE THE RECEIVER
1. RECEIVER FITTING
Improper Fit A loose fit can allow the receiver to move around on the dog’s
neck. When this happens, the contact points may rub against the skin and cause
irritation. If the receiver is too loose, the contact will not be consistent
and cause the corrections to be inconsistent. Dogtra uses medical grade
stainless steel contact points and anti-microbial plastic to protect the dog’s
skin.
Proper Fit The receiver should be fitted so that the anti-microbial plastic
contact points press firmly against the dog’s skin. You should be able to fit
two fingers underneath the collar strap. The Best location is on either side
of the dog’s windpipe.
Attention! Leaving the receiver in the same location on the dog’s neck for an
extended period of time can cause skin irritation due to the sensitivity from
the contact points. If the dog is to wear the receiver for long periods,
occasionally reposition the receiver every few hours so that the contact
points are moved to a different location on the dog’s neck and remove the
receiver after 8 hours of usage. Make sure you check for skin irritation each
time you use the unit.
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2. HOW TO INSERT THE STRAP
1. Insert the strap by looking at the direction of the arrow on the receiver.
*Through the middle groove
2. Make sure to connect the middle groove of the receiver.
3. Attach the receiver to the strap by threading the strap through the
opposite hole.
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3. OBTAINING MAXIMUM DISTANCE
The operating range of the 280X is ½ mile. Depending on how you use the
transmitter, the range of your transmitter may vary. For maximum range, hold
the transmitter away from your body and avoid touching the antenna. Charge
your device properly to maximize signal strength.
Maximum range
Typical range
Minimum range
The range is reduced when the handheld transmitter’s antenna is covered or in
contact with your body. Refer to the following carrying methods for optimal
range.
Carry the handheld transmitter with the antenna facing away from you.
Do not place the handheld transmitter with the antenna touching your body or
facing downwards.
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25
4. FINDING THE RIGHT STIMULATION LEVEL
The 280X has a rheostat dial on the top of the transmitter. Always start at the lowest level and work your way up. You will find the right level when your dog responds to the stimulus with a mild response. You may also need to adjust intensity levels as your dog’s demeanor changes, especially during times of increased excitement or distraction.
100
Equvalent stimulation levels
280C
1900S
–
84
90
–
76
80
127
69
70
111
58
60
102
54
50
91
46
40
65
34
30
45
27
20
33
21
10
23
1
11
26
5. NON-STIMULATION CONTACTS 1. Please turn the contact points and remove
them.
2. Place non-stimulation contacts in each place
3. Press non-stimulation contacts to secure the non-stimulation contacts
27
6. LED INDICATOR
The LED indicator flashes every 4 seconds when the receiver is on and ready
for use. The LED indicator will blink on both the transmitter and the receiver
when the transmitter buttons are pressed.
The LED indicator color indicates the battery life level. Green = Full charge
Amber = Medium charge Red = Needs charge
If the unit is used while the LED indicator is red, it may shut down
automatically.
7. CARE FOR LCD TRANSMITTERS IN COLD TEMPERATURE
In cold temperatures (below 10°F), the transmitter’s liquid crystal display
(LCD) may appear dim or unresponsive. Wait until you see the display before
selecting your training level. Even if the LCD screen goes dark or becomes
unresponsive when you press a button, the transmitter still functions
properly. In very cold weather, the LCD screen may take some time to respond,
which may cause the intensity level to become stuck at the current level.
Turning the rheostat dial will not change the level on the screen, but will
change the actual intensity of the receiver.
Receiver Indicator Light When the Constant button on the transmitter is pressed, the receiver indicator light will glow steadily (either green, amber, or red based on the remaining battery life), as long as you hold the button down, for up to 12 seconds. When the Nick button is pressed, the light comes on for a fraction of a second.
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8. BATTERY CHARGE
Two- Dog Unit Only
Dogtra 280X uses a lithium polymer battery. If the light is red, the device
does not turn on, or the system does not stay on when you press the button,
recharge the device. NOTE 1: Use only Dogtra approved batteries, chargers and
accessories with the Dogtra e-collar. This will prevent any damage that may
occur if you try to use a different charger. Note 2: The device will be
partially charged when leaving the Dogtra facility. When you receive the
system, be sure to give it an initial charge of 2 hours before using it for
the first time in an area away from flammable materials. Note 3: When the
charger is not in use, unplug it from the power source. If the device will be
stored unused for more than 3 months, fully charge the battery.
30
To charge your system, follow the steps below: 1. Open the rubber plug on the
battery charging port and
connect the charging cable.
2. Connect the charger to a 120V wall outlet or, if using an automatic
charger, to a cigarette lighter specifically designed for lithium polymer
batteries (in Europe, use a 220V European charger). When connected properly,
all lights will glow red and the device will automatically turn off during the
charging process. After the device is fully charged and unplugged from the
battery cable, the device must be turned on again before use.
3. The lithium polymer battery is fully charged within 2 hours. The light
stays red while charging and turns green when the device is fully charged.
4. After charging, cover the battery charging socket with a rubber plug.
Recharging is required in the following cases: ·The LED on the transmitter or
receiver is red. ·The LED on the transmitter or receiver does not light. ·A
low-battery sound occurs when the transmitter or receiver is powered off.
Charger Info Manufacturer: E-SUN Manufacturing country: CHINA Model name: MKC-
0502500VT INPUT: 100-240V~50/60Hz 0.4A OUTPUT: 5V 2500mA
31
9. ATTACHING THE BELT CLIP
10. USING THE TEST LIGHT
To attach the included belt clip, follow the instructions below. 1. Align the
belt clip with the groove on the back of the
transmitter. 2. Use a screwdriver to firmly tighten the screw of the belt
clip. Caution Firmly tighten both screws of the belt clip. Be careful not to
overtighten.
32
1. Turn on the receiver by pressing and holding the on/ off button in the
center of the contact terminal. The receiver’s light will briefly turn on and
then blink once every 4 seconds to indicate that the receiver is ready to use
(if the light is red, the receiver needs to be charged).
2. Turn on the transmitter by pressing and holding the on/off button on the
right side of the transmitter. The LED blinks every 4 seconds and the
remaining battery life is displayed on the LCD screen. (If the battery icon on
the LCD transmitter screen shows only 1 bar, it needs to be charged.)
3. Place the test light included in the package onto the contact points as
shown.
4. Press the Nick button on the transmitter and observe the test light. It
should only be on for a moment. (The higher the intensity, the brighter the
test light.)
5. Observe the test light while pressing the Constant button on the
transmitter. The button should light up as long as you hold it down. However,
as a safety feature, if you press the Constant button for more
33
than 12 seconds, the receiver will automatically stop stimulation. 6. Turn the
rheostat dial on the transmitter clockwise and then counterclockwise. The test
light shines brighter at higher stimulus levels and dimmer at lower levels.
Note: The test light may not be visible if the intensity level is set below
level ten.
34
GENERAL TRAINING TIPS
Your dog must know some basic obedience commands before beginning training
with the 280X. A dog learns by first being shown a command, followed by lots
of repetition over an extended period. As the dog becomes proficient at these
commands, the trainer can introduce distractions and different locations to
strengthen the commands.
Obedience Training on the Leash Your dog must fully understand the obedience
commands (sit, stay, here, heel, and kennel) before using the e-collar for
reinforcement of these commands. A leash attached to a standard collar is used
to “teach” the dog the basic obedience commands (sit, stay, here, heel, and
kennel). A tug on the leash/collar is used to reinforce the command. When the
dog complies with the command, use positive reinforcement/praise. Once the dog
understands these commands, the e-collar can be used to reinforce them.
Beginning E-Collar Training When you feel your dog understands the obedience
commands on the leash we can now start with the e-collar training. With the
dog on the leash and wearing the e-collar, continue with your obedience
drills. Apply light stimulation (Nick or Constant) when a command is given;
the stimulation can be removed as the dog complies. Through repetition, the
dog learns to perform the command.
The final step is the avoidance phase in which the dog learns that he can
avoid the stimulation altogether by performing your commands. When these
training procedures are complete, the e-collar is used as a reminder when the
dog does not comply with your
35
commands at home or in the field. Keep your initial training sessions short
and positive as dogs have a short attention span.
How Much Stimulation to Use Always start with low levels of stimulation and
work your way up depending on the disposition of your dog and the given
situation. By using the correct amount of stimulation to get your point
across, you will have a more controllable environment and a dog that is under
less stress. Animals (and humans) perform better in a less stressful
environment.
For more training information, please visit our website at www.dogtra.com.
MAINTENANCE
Basic Maintenance Make sure the rubber charging cap is securely in place when
the system is in use. After each training session, carefully inspect the unit
for any missing parts or damage to the casing. Damaged or broken casing may
affect the waterproof guarantee on the unit. After confirming that there is no
damage to the casing, rinse the receiver and clean out any dirt or debris.
Storage Maintenance The unit should be fully charged before storing for
extended periods. While in storage, the unit should be given a full charge
once a month and before the first use. Store the units in at room temperature.
Do not keep the units exposed to extreme climates.
Troubleshooting If the unit is malfunctioning, please refer to the
“Troubleshooting Guide” before sending it to Dogtra for service. If you have
any questions or concerns, you may email them to Info@dogtra.com, or call
customer service at 1 888-811-9111.
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37
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the system. – Make sure the receiver and
transmitter are on. – Make sure the collar strap is tight enough so both
contact points are touching the dog’s skin. – The contact points may be too
short for your dog’s thick
or long coat. You might need to trim down the hair on the dog’s neck, so both
contact points are touching the skin. – The intensity level may be too low for
your dog. Keep increasing the stimulation until the dog responds usually by
neck movement, head shaking, looking over his shoulder, etc. (response may be
very subtle so pay attention.)
2. The LED indicator light comes on, but I do not feel any stimulation.
The battery may be low, so check the LED light for battery life.
3. The transmitter has no range or stimulation is less when the dog is
farther away.
– The antenna(s) may be damaged. To order parts, please contact customer
service at 888-811-9111 or go to
www.dogtra.com.
– The range indicated on the unit’s box is for flat terrain. Heavy brush,
trees, hills, or moisture will affect the range of your unit. For best range,
hold the transmitter vertically above your head, and/or try moving to higher
ground.
– Any electrical conductors will affect the range, such as cars, chain-link
dog runs, metal structures, and radio towers. For best results, operate away
from these objects.
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4. My units are not holding a charge. – The batteries might not be charged
properly, or the
charger, splitter, and the charging port may not be functioning properly. You
can send in your charging units to have us inspect them. The charging pin
may be damaged. Inside the charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is wobbling, broken, or missing,
you will need to send the unit in to the Repair Department. The charging port
must be clean prior to charging; clean the dirt out with a cotton swab and
some rubbing alcohol. If the dog is in saltwater, be sure to rinse the
receiver and charging port with clean water. If the above does not resolve
your issues, contact Dogtra customer service at info@dogtra.com or
888-811-9111. 5. My dog has skin
irritation. – This may be due to an improper fit or from wearing the unit too
long. If your dog exhibits signs of skin irritation, consult with a
veterinarian. Once the dog’s skin returns to a normal condition, continue to
use the receiver and check your dog’s neck each time you use the unit.
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FCC/IC WARNING STATEMENT
PART 15.19 This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
PART 15.21 Any changes or modifications (including the antennas) to this
device that are not expressly approved by the manufacturer may void the user’s
authority to operate the equipment under FCC rules.
PART 15.105 Note: This equipment complies with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures: – Reorient or relocate the receiving antenna. –
Increase the separation between the equipment and receiver. – Connect the
equipment into an outlet on a circuit different from that to
which the receiver is connected. – Consult the dealer or an experienced
radio/TV technician for help.
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licenceexempt
RSS(s). Operation is subject to the following two conditions: (1) This device
may not cause interference. (2) This device must accept any interference,
including interference that may cause undesired operation of the device.
FCC and IC RF Radiation Exposure Statement: This equipment complies with FCC
and IC RF Radiation exposure limits set forth for an uncontrolled environment.
This device and its antenna must not be co-located or operating in conjunction
with any other antenna or transmitter.
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DOGTRA PRODUCT WARRANTY
LIMITED WARRANTY For Dogtra Products Purchased from Dogtra Authorized Dealers
One-Year Warranty Except as otherwise provided below, Dogtra warrants to the
original retail purchaser (“You”) that its Dogtra products shall be free of
defects in materials and workmanship for a period of one (1) year from the
date of purchase (“Warranty”). The Warranty covers the cost of repair (parts
and labor) or replacement (if repair is not feasible) of a defective Dogtra
product during said one-year period. For such repaired or replaced products,
the remaining portion of the original warranty period, or ninety (90) days,
whichever is longer, shall apply. Dogtra, at its sole discretion, shall
determine whether to repair or replace a product covered by the Warranty.
Warranty Conditions The Warranty is not transferrable and applies to your
Dogtra product only if: (1) You are the original retail purchaser of the
product, (2) You bought the product from a Dogtra authorized dealer, and (3)
You present a receipt or other proof of purchase showing a valid
purchase date, the name and address of the authorized dealer, and the
purchased product identified by model and/or serial number.
Warranty Exclusions The Warranty does not cover damage, loss, or deterioration
to your Dogtra product caused: by misuse, neglect, abuse, or other improper
handling of the product; by failure to follow use or care instructions; by use
of the product for other than its intended purpose; by accident or natural
forces such as fire or flooding; or by normal wear and tear such as scratches
to the product surface.
The Warranty also does not cover Dogtra products that: are purchased from non-
authorized dealers; are purchased outside of the United States or Canada; have
been damaged during shipment (even if Dogtra paid or arranged for shipping);
have been modified or tampered with in any manner; are opened or repaired by
anyone other than Dogtra; or have serial numbers that have been altered or
defaced.
Sole Warranty This Warranty is the only warranty offered by Dogtra for its
Dogtra products. Other than said Warranty, Dogtra makes no other
representations or warranties whatsoever regarding its products, whether oral
or in any
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product manual, on any packaging, on any website, or in any other written
material. No dealer of Dogtra products, nor any employee or agent of Dogtra,
is authorized to make any additions, changes, or extensions to the Warranty.
Dogtra, at its sole discretion and at any time, reserves the right to modify
the Warranty.
DISCLAIMER OF OTHER WARRANTIES
THE FOREGOING WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER
EXPRESS OR IMPLIED. DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Limitation of Remedies Dogtra’s liability is limited to the cost of repair or
replacement of the Dogtra product under Warranty. Any claim or action to
enforce the Warranty must be commenced within thirty (30) days of the
Warranty’s expiration for your product. Dogtra will not be liable for any
indirect, incidental, special, consequential, or similar damages based on
breach of warranty, breach of contract, negligence, strict tort, or any other
legal theory related to Dogtra and its products. Damages that Dogtra will not
be responsible for include, but are not limited to: loss of income or profits;
loss of revenue or savings; loss of use of the product or associated products;
cost of any substitute products or services; inconvenience, downtime, or any
other time; loss of goodwill; claims of third parties including customers; and
damage to property.
Legal Rights May Vary By State or Jurisdiction The Warranty gives You specific
legal rights, and You may also have other rights which vary by state or
jurisdiction. Some states or jurisdictions do not allow certain limitations of
implied warranties or of incidental or consequential damages or other
remedies, so certain of the foregoing limitations may not apply to You.
If any portion of the Warranty is held by a court to be invalid or
unenforceable, the remaining portions of the Warranty shall remain in full
force and effect and shall in no way be affected or invalidated, and the
invalid or unenforceable portion shall be modified so as to most nearly
achieve the intent of the Warranty.
Product Registration Dogtra recommends that customers register their products
as soon as possible after purchase. Product registration will facilitate any
future warranty service. You may also receive useful information and updates
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about your existing and future Dogtra products. To register your product,
visit www.dogtra.com/product-registration. If your product is not registered
with Dogtra, You will be required to provide a receipt or other proof purchase
(as provided above) to qualify for warranty service. How to Obtain Warranty
Service Should your Dogtra product require warranty service, please contact
Customer Service by phone or email for a warranty evaluation (see below for
contact information). Upon approval of your warranty work, Dogtra will repair
or replace (at Dogtra’s election) your product without charge for labor or
parts. You are responsible for shipping, including cost, of your product to
Dogtra for warranty service. Dogtra will handle shipping, including cost, of
the repaired or replaced product back to customers in the USA. Dogtra will not
be responsible for shipping, including cost and/or applicable taxes or fees,
for products sent to Canada. Such costs, taxes, or fees will be borne by the
customer.
To register your product, visit www.dogtra.com/product-registration.
Dogtra Customer Service 12322 Monarch Street, Garden Grove, CA 92841
888-811-9111 repair@dogtra.com Mon
Fri, 8:00 AM to 4:30 PM (PST) © 2024 Dogtra. All rights reserved.
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