ELEMENT FLOORING E21005 Armor High Definition Flooring User Manual
- June 25, 2024
- ELEMENT FLOORING
Table of Contents
ELEMENT FLOORING E21005 Armor High Definition Flooring
Product Information
Specifications
- Brand: Element Flooring
- Product Name: Rigid Core Armor High-Definition Flooring
- Warranty: Lifetime Limited Warranty for residential use
- Contact: ELEMENT FLOORING 888-836-4693, INFO@EFUS.US
Product Usage Instructions
Professional Installation
It is recommended to have the flooring professionally installed to ensure
proper installation and to maintain warranty coverage.
Manufacturing Defects Warranty
The product is covered against manufacturing defects. Contact ELEMENT FLOORING
for any issues related to defects.
Pet Warranty
The flooring is designed to withstand normal wear and tear from pets. For
specific concerns related to pets, refer to the warranty terms.
Wear, Stain, and Fade Warranty
The flooring is warranted against significant fading, staining, or wear during
normal use. Refer to the warranty document for the specified period of
coverage.
Waterproof Warranty
The flooring is waterproof, protecting against water damage. For details on
the waterproof warranty, contact ELEMENT FLOORING.
Maintenance and Care
Follow Element Flooring’s installation and maintenance instructions to ensure
full warranty coverage. Regular cleaning and care are essential for
maintaining the warranty.
FAQ
-
Q: What is the warranty coverage for commercial use?
A: The warranty coverage for commercial use includes material replacement or repair during the specified periods outlined in the commercial proration table. Labor may not be covered for commercial installations. -
Q: How can I establish warranty coverage?
A: Warranty coverage begins from the date of purchase, as indicated on your original receipt. Proper installation and maintenance according to Element Flooring’s instructions are necessary to maintain warranty coverage.
REPAIRS AND OR REPLACEMENT
Element Flooring may repair or replace any High Definition Rigid Core product in the affected areas only to satisfy obligations of the warranty as needed. A warrantable event does not automatically trigger an entire floor replacement. If, however, full replacement is necessary and the identical flooring is not available, Element Flooring will provide a flooring substitute of comparable quality, color, and value. Any replacement product is warranted for the remainder of the original warranty period. If replacement material exhibits problems in the same way as original material, conditions in the space may not properly support use of High- Definition flooring products. Element Flooring always recommends that you maintain extra stock of the flooring from your original installation (minimum one full carton) for future repair or replacements.
COVERAGE/DWELLING TYPE
Residential warranty terms only apply to products installed in owner-
occupied residential dwellings such as (single-family homes, condominiums,
town houses, etc.). Residential dwellings that are not owner occupied are not
covered by this warranty. If an owner-occupied residential dwelling
transitions to a rental unit, the warranty is voided from that date. If a
residential premises is ever a rental unit, coverage under the residential
warranty terms cannot be established or re- established.
PROFESSIONAL INSTALLATION
Element Flooring always recommends that our High Definition Rigid Core flooring be professionally installed. Any issues or solutions offered as a remedy by the flooring warranty will not include labor costs when the flooring was no t installed by a professional installer or technician. Any installation or quality of workmanship issues should be addressed by/with the retailer from whom the flooring was purchased or the installer or technician who installed the flooring. Element Flooring does not warrant installation or installation related claims. Element Flooring is not responsible for any labor costs no matter who installed the flooring if/when visibly defective product is installed.
MANUFACTURING DEFECTS WARRANTY
Element Flooring warrants that its High Definition Rigid Core flooring products shall remain free of manufacturing defects for the period indicated in the table in this document. Manufacturing defects include delamination, variations in thickness, curling, cupping, and dimensional changes not caused by conditions within or around the installed environment. Material with obvious defects that are installed anyway will be deemed acceptable by the owner or installer and will not be considered a manufacturing defect for remedy by the warranty.
PET WARRANTY
Element Flooring warrants that our High Definition Rigid Core products will
resist staining from pets. This would include (domestic dogs and cats only)
stains including feces, urine, and vomit are covered for the indicated period
specified in this document. This pet warranty is defined as a permanent change
in color of the surface of the product after recommended spot cleaning
procedures have been utilized using approved cleaning products. Odor emanating
from any material between or under flooring is not covered. Element Flooring
recommended cleaning and maintenance procedures must be attempted prior to
remedy consideration by the warranty.
WEAR, STAIN AND FADE WARRANTY
Element Flooring warrants that its High Definition Rigid Core flooring during
normal use will not significantly fade, stain or wear for the indicated period
of time specified in the table within this document.
Note the following definitions that apply:
- Normal wear in high traffic areas and seating areas and at pivot points, is excluded. Wear must be through the wear layer to the degree that the printed pattern is altered and core material is exposed in an area greater than twelve by twelve inches. Surface scratches, scuffing and reduction of gloss level are considered normal wear and are not considered to be defective product.
- Fade must be to the degree that the floor is permanently discolored to a significant degree. Some degree of fading over time is to be expected.
- The following are excluded from stain warranty coverage: ink, iodine, mercurochrome, betadine, dyes, asphalt, tar, grease, baking grease, cooking oils, and nail polish. Stains or staining is defined as a permanent change in color of the surface of the product caused by common household food and beverages and approved or recommended cleaning products as indicated in our Care and Maintenance Guide.
WATERPROOF WARRANTY
Element Flooring warrants its High-Definition Flooring products, where
applicable, to be waterproof from topical moisture. The structural integrity
of the flooring plank will not be significantly diminished by topical exposure
to water. Though the integrity of flooring planks will not be affected by
topical moisture, it is possible that when excessive moisture flows between
the planks onto the subfloor or into other surrounding structures/building
materials or where there is standing water, mold or mildew growth can occur.
High Definition Rigid Core planks are not a moisture barrier. This limited
warranty excludes damage from mold and mildew growth due to prolonged exposure
to moisture. Damage to surrounding structures such as, but not limited to,
subfloors, walls, fixtures, furniture, underlayment, moldings, trims or
subfloor heating systems is excluded.
This limited warranty does not apply to damage caused by water or moisture in
the subfloor or underneath the flooring including damage from subfloor
hydrostatic pressure, flood, appliance failure, plumbing leaks, or other
conditions that result in water or moisture under the flooring.
CONDITIONS AND EXCLUSIONS
The following are not covered by this limited warranty: surface scratches, cuts, gouges, or impact damage; damage caused by installation and/or maintenance practices that are inconsistent with or are contrary to our recommendations; damage caused by exposure to extreme heat or sunlight; damage from freight, accidents, intentional abuse, misuse, pets (clawing, chewing, digging, scratching, etc.), or neglect; damage caused by vacuum cleaner beater bars, robotic vacuum machines, or steam mops; indentations from spiked or high heeled shoes or furniture without proper floor protectors or chair pads; damage from rolling traffic and/or other non-foot traffic; changes in color or sheen in traffic areas or when exposed to a natural light source; damage caused by subfloor conditions inconsistent with Element Flooring installation guidelines; fire or smoke damage; water or liquid intrusion; exterior application; damage caused by chemically reactive material or carpet crocking; construction and remodel related damage; color or texture differences between samples and delivered product or in replacement material; differences in color of different production runs (dye lots); damage from any urine, feces, or vomit stains other than pets (domestic cat or dog); Rigid Core High Definition products used for athletic playing surfaces, any recreational activity, or other inappropriate end use activities; any product designated as off- goods including, but not limited to, second quality, specials, or non- standard items. 3 seasons rooms must be enclosed. Flooring in 3 season rooms must not be exposed to direct sunlight or temperatures below -20°F or above 176°F. While occupied, 3 seasons areas must maintain ambient temperature between 55°F and 95°F.
Printed or saved versions of this document may not reflect the most current and applicable revision. The most current version is available on Elementflooring.us.
The original receipt is your proof of purchase, and the date of the receipt serves as the beginning of warranty coverage. The flooring must be installed in accordance with Element Flooring companies installation instructions and also be maintained in accordance with Element Flooring cleaning and maintenance instructions in order to maintain the full warranty coverage.
RESIDENTIAL PRORATION TABLE FOR MATERIAL AND EXCLUSIONS
Reasonable labor will be paid at 100% in years 1 and 2 and at 50% in years
2 through 5 for a residential installation claim. No labor will be paid after
5 years. Labor will not be paid in DIY installations.
| Claim Reported During Ownership Within | Lifetime Limited Warranty |
|---|---|
| 1st through 7th Year | 100% |
| 8th through 12th Year | 75% |
| 13th through 18th Year | 50% |
| 19th through 24th Year | 35% |
| 25th through 30th Year | 15% |
| 31st and beyond | 10% |
COMMERCIAL PRORATION TABLE FOR MATERIAL AND EXCLUSIONS
| Claim Reported During | Material Allowed | Labor Allowed |
|---|---|---|
| 1st Year | Material to repair or replace defective area | Reasonable amount to |
be determined by Element Flooring
Second through 5th Year| Material to repair or replace defective area| 50%
Labor
5th Through 10th Year| Material to repair or replace defective area| No Labor
CLAIM PROCEDURE
If a condition arises that is believed to be covered by this warranty, the retailer from whom the flooring was purchased can file a claim with Element Flooring Company on behalf of the end use purchaser. A claims analyst with Element Flooring Company will conduct an investigation which may require pictures, samples, use and maintenance information, and/or an inspection by an independent inspector. If defective material is verified under the terms of these warranties, Element Flooring will offer an allowance of a percentage of the original flooring wholesale purchase price according to the proration chart above.
ELEMENT FLOORING DOES NOT GRANT AUTHORITY TO ANY PERSON OR ENTITY THE AUTHORITY TO ALTER THE OBLIGATIONS OR LIMITATIONS OF THIS WARRANTY. THIS LIMITED WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS RELATED TO THE SPECIFIC PRODUCTS LISTED IN THIS WARRANTY. ELEMENT FLOORING SHALL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF USE OF THE SPACE WHERE THE RIGID CORE PRODUCT IS INSTALLED. EXCLUSIONS AND LIMITATIONS MAY NOT APPLY WHERE STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES.