ASE CHEVROLET N242444030 Colorado Incorrect Tires Instruction Manual

FMVSS Noncompliance Recall
N242444030 Incorrect Tires

N242444030 Colorado Incorrect Tires

Release Date: May 2024 Revision: 00
Attention:
This bulletin contains an inspection procedure for vehicles that are in dealer inventory. Vehicles that pass the inspection procedure contained in this bulletin can be sold and delivered to the customer.
Vehicles that DO NOT PASS the inspection procedure contained in this bulletin cannot be sold or delivered to the customer. When parts become available, a revision will be made to this bulletin to allow for the repair of these vehicles, and if applicable, floor plan reimbursement will also be added for vehicles which did not pass the inspection procedure.
Vehicles that pass this inspection procedure can be delivered and closed using the “Inspect Only – Vehicle Passed Inspection (No Further Action Required)” labor code 9107434.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the inspection contained in this bulletin has been performed on the vehicle.

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition
General Motors has decided that certain 2024 model year Chevrolet Colorado vehicles fail to conform to S4.3.3 of Federal Motor Vehicle Safety Standard (FMVSS) No. 110 and S4.2(a) of FMVSS No. 138. Incorrect tires may have been installed on these vehicles that do not match the vehicle’s tire label. In addition, the tire pressure monitoring system (TPMS) does not provide accurate information for the incorrect tires. If the tire label does not accurately reflect the installed tires, owners may choose the incorrect tire size when replacing tires. If the TPMS system is not set for the tires installed on the vehicle, drivers might not get a timely warning if a tire’s pressure drops below more than 25% of the recommended cold inflation pressure.
Correction
Dealers will inspect tires and replace if necessary. With the correct tires installed, the vehicle’s tire label and the TPMS will reflect accurate information to the customer.
Parts
No parts are required for this inspection.
Warranty Information

Labor Operation| Description| Labor Time| Trans. Type| Net Item
---|---|---|---|---
9107434| Inspect Only – Vehicle Passed Inspection (No Further Action Required)| 0.6| ZFAT| N/A
9107435| Inspect Only – Vehicle Did Not Pass Inspection and Will Require Repair – claim submission will not close field action| 0.6| ZFAT| N/A

Important: Please select the appropriate labor code when submitting the claim. 9107434 should only be used if  the vehicle PASSED the inspection.
Note: When parts become available and the revised bulletin is released, Floor Plan Reimbursement may be included for vehicles which did not pass the inspection procedure.
Note: If Servicing a VIN equipped with Z71, you will find the correct Service Procedure below the Trail Boss Procedure.

FMVSS Noncompliance Recall

N242444030 Incorrect Tires
Service Procedure (Trail Boss ONLY)
Note: When submitting the warranty claim, please indicate which part of the inspection failed (if any) on the repair order.

1. Inspect all 4 tires for correct size.
   • If the tire size is 275/60R20, proceed to Step 2.
   • If the tire size is 255/55R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 2 to complete inspection.

2. Inspect the tire information label on the driver side door jamb.
   • If the label matches tire size 275/60R20, no further action is required.
   • If the label DOES NOT match tire size 275/60R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice.

Service Procedure (Z71 ONLY)
Note: When submitting the warranty claim, please indicate which part of the inspection failed (if any) on the repair order.

1. Inspect all 4 tires for correct size.
   • If the tire size is 255/55R20, proceed to Step 2.
   • If the tire size is 275/60R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step

3. Inspect all 4 wheel liners.
   • If none of the wheel liners appear damaged, proceed to Step 3.
   • If ANY of the Wheel Liners appear damaged, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice. Proceed to Step 3 to complete inspection.

4.  Inspect the tire pressure label on the driver side door jamb.
   • If the label matches tire size 255/55/R20, no further action is required.
   • If the label DOES NOT match tire size 255/55/R20, the vehicle fails inspection. If the vehicle is in dealer inventory, hold the vehicle until further notice.

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open recall and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that apply to this recall. This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall may be a violation of law in several states.
Courtesy Transportation
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.
Customer Notification
General Motors will notify customers of this recall on their vehicle.
GM bulletins are intended for use by professional technicians, NOT a “do-it- yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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