nectre MK2 Inbuilt Wood Heater Instruction Manual

: June 22, 2024
: nectre

Table of Contents

nectre MK2 Inbuilt Wood Heater
Product Usage Instructions
Frequently Asked Questions
USER INSTRUCTIONS
INTRODUCTION
BURNING TIPS
ASH REMOVAL
TROUBLESHOOTING TIPS
MAINTENANCE AND SERVICING
REPLACEMENT SPARE PARTS LIST
Contact
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

nectre MK2 Inbuilt Wood Heater

Specifications:

Product Name: Nectre Inbuilt (MK2)
Version: 1.2
Manufacturer: Glen Dimplex Australia

Product Usage Instructions

1. Introduction

Before using the Nectre Inbuilt (MK2) appliance, please read the following instructions carefully.

2. Safety Warnings and Cautions:

Do not modify the appliance without written approval from the testing authority.
Avoid using flammable liquids or aerosols to start or maintain the fire.
Do not store fuel near the heater installation clearances.
Operate the appliance with a fire screen when used as an open fire.
Avoid operating the appliance with cracked glass.
Use only approved fuels and follow maintenance instructions.
Avoid using preservative-treated wood as fuel.
Keep batteries out of reach of children and dispose of used batteries immediately.

3. Air Controls:

The Nectre Inbuilt (MK2) features two air controls:

Top air slide: Allows air to enter from above the door to keep the glass clean.
Bottom air slide: Directly introduces air into the base of the fire for a temperature boost.

4. Timer Function:

The appliance includes a timer function for the fan:

Select the desired time period using the remote control buttons.
Cancellation is possible by pressing the Cancel Timer button.
To switch off the fan, press the Off button.

5. Door Handle:

Warning: The door handle may get hot during extended use in High burn setting. Use a protective glove to open if necessary.

Frequently Asked Questions

Q: Can I use any type of wood as fuel in the Nectre Inbuilt (MK2)?
- A: The use of some types of preservative-treated wood as fuel can be hazardous. It is recommended to use approved fuels as perthe instructions provided.
Q: How do I clean the glass of the appliance?
- A: Use a suitable glass cleaner recommended by the manufacturer to clean the glass. Ensure the appliance is cooled down before cleaning.
Q: What should I do if the appliance malfunctions?
- A: If you encounter any issues or malfunctions with the appliance, refer to the troubleshooting section in the user manual or contact customer support for assistance.

Glen Dimplex Australia proudly supports the activities of Landcare Australia through its membership of the AHHA.

USER INSTRUCTIONS

INTRODUCTION

Before use of this appliance please read these instructions fully.

WARNING: ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE TESTING AUTHORITY IS CONSIDERED AS BREACHING AS/NZS 4013.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR REKINDLE THE FIRE.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHEN IT IS OPERATING.
WARNING: DO NOT STORE FUEL WITHIN HEATER INSTALLATION CLEARANCES.
WARNING: WHEN OPERATING THIS APPLIANCE AS AN OPEN FIRE USE A FIRE SCREEN.
WARNING: OPEN AIR CONTROL (AND DAMPER WHEN FITTED) BEFORE OPENING FIRING DOOR.
CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH A CRACKED GLASS.
CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL TIMES IN ACCORDANCE WITH THESE INSTRUCTIONS.
CAUTION: THE USE OF SOME TYPES OF PRESERVATIVE- TREATED WOOD AS A FUEL CAN BE HAZARDOUS. The appliance or flue system should not be modified in any way without the written approval of the manufacturer. Extractor fans or cooker hoods must not be placed in the same room or space as this can cause the appliance to emit smoke into the room.

WARNING: KEEP BATTERIES OUT OF REACH OF CHILDREN

Swallowing may lead to serious injury in as little as 2 hours or death, due to chemical burns and potential perforation of the oesophagus. If you suspect your child has swallowed or inserted a button battery immediately call the 24-hour Poisons Information Centre on 13 11 26 (in Australia) or 0800 764 766 (in New Zealand) for fast, expert advice. Examine devices and make sure the battery compartment is correctly secured, e.g. that the screw or other mechanical fastener is tightened. Do not use if the compartment is not secure. Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.

AIR CONTROLS

The Nectre Inbuilt (MK2) has two air controls for controlling the fire.

Top air slide: This allows air to enter the firebox from above the door where it is then drawn down into the base of the fire while keeping the glass clean.
Bottom air slide: This allows air to enter directly into the base of the fire and is used as a boost especially when getting the fire up to temperature.

DOOR HANDLE

Warning: door handle may get hot if the appliance has been left in High burn setting for an extended period of time, in which case use a protective glove or equivalent to open. Open the top air slide before opening the door to eliminate the chance of backdraft and/or smoke entering the room.

FAN

The fan can be used to spread heat around the room quicker, as well as distribute heat into other rooms. It does not have to be on if not required. Plug the lead from the unit into a power-point. A remote control supplied with the heater is used to turn the fan on, determine the fan speed, and to set a timer. The fan speed of the heater can be controlled with the Low/Med/Hi buttons.

A timer function allows the fan to be switched off after a set period of time – 1/2/4/8 hours. Select the desired time period with the lower buttons on the remote. The heater will beep in response to the amount of time selected – 1 beep for 1 hour, 2 beeps for 2 hours, etc. To cancel the timer, press the central “Cancel Timer” button. The heater will emit a long beep. To switch the fan off, press the Off button.

USING APPLIANCE FOR THE FIRST TIME

The power cable for the Nectre Inbuilt may be bundled along the side of the unit for transportation. Ensure that the cable is pulled clear from the heater before lighting.
The first few times the appliance is lit, it will give off some odorous fumes. This is caused by the paint curing.
Do not touch the paint work while it is curing otherwise it can leave a permanent mark on the appliance.
Once the paint has cured it will not re-occur.
Keep the room well-ventilated until fumes have cleared.

RECOMMENDED FUELS

Burn only seasoned hardwood timber with a moisture content of less than 20%. Newly cut wood should be allowed to dry/season for 12 to 18 months before use. Wood should be stored in an environment protected from the weather to minimise any potential moisture content. For best results, wood should not exceed 430mm in length and 150mm diameter. Any larger and appliance will not operate at its optimum. It is better to burn several smaller pieces of wood than one large single piece. Poor quality timber:

Causes low combustion efficiency
Produces poor emissions (smoky)
Results in additional build-up of creosote (soot) in the flue which will then require regular cleaning and may result in a flue fire.
Do not burn painted, impregnated/treated wood, manufactured board products or pallet wood.

LIGHTING THE FIRE

Place firelighters and/or paper and dry kindling wood in the base of the firebox.
Open both air controls:
- a. top air slide – pull spring handle all the way out (to the left)
- b. bottom air slide – slide spring handle across to the left
Light the paper or firelighters.
Once the fire has taken hold add larger pieces of\ wood. For optimal burn conditions, place the logs in a front-to-back orientation (right angles to the door opening). Too many logs may smother the fire.
Once the fire is established, close the bottom air slide (slide to the right). Leaving this open once the fire has been established can risk over-firing and damaging the appliance.

Do not leave fire unattended with bottom air control open as over-firing may occur.

RUNNING THE APPLIANCE

The heat output of the appliance is controlled by the top air slide.

HIGH HEAT OUTPUT

After establishing the fire and loading it with larger pieces of wood, leave it running with the top air slide fully open. Running the appliance with the door open will not produce maximum heating in the room as it will draw a lot of already warmed air out of the room. Similarly, running the stove with the top air slide and the bottom air slide fully open will often not give the hottest fire as too much heat is lost up the flue and does not come into the room. Note that this setting is not the most energy efficient as some heat is lost up the flue instead of being transferred into the room. Do not overload the firebox with fuel.

LOW HEAT OUTPUT

The heat output of the appliance can be reduced by closing the top air slide (slide to the right) which will restrict the oxygen supplied to the fire thereby slowing down the rate at which the wood burns. This setting will provide the best energy efficiency as the wood burns for longer. However, if not operated correctly may result in higher particulate emissions. Prior to closing the air slide ensure that the fire is burning briskly. This may require leaving the air slide fully open for 10-15mins before shutting down. For the optimum between clean burning, and getting the best in efficiency from the heater, from the fully closed position, open the top air slide 4-5mm (bottom air slide is shut). The top air slide can be adjusted to any position so desired depending on wanted heat output versus burn time. Fan may be turned to low speed setting or off if the heater is putting out sufficient heat without the fan on.

RELOAD WITH MORE WOOD

Open air slide before opening the door.
Rake / break up any existing coals.
Load the wood with the length orientated front to back.
Better results will be achieved by loading several smaller pieces of wood rather than one large piece.
Close door with top air slide fully open, and leave for a minimum of 10 minutes to allow the fresh wood to catch.
After 10 or more minutes, the top air slide can be adjusted to the desired heat output setting.

BURNING TIPS

FUEL QUALITY

Use wood with a moisture content of less than 20%. Logs should not feel moist or damp, or have moss and fungal growths.

Symptoms related to wet wood:

Difficulty starting and keeping a fire burning well
Smoke and only small flames
Dirty glass and/or fire bricks
Rapid creosote build-up in the flue/chimney
Low heat output
Short burn times, and blue/grey smoke from the flue/chimney outlet

Run the appliance at high heat output for a short period each day to avoid large build-up of tars and creosote within the appliance and flue.

FLUE DRAUGHT

The flue has two main functions:

To remove smoke, gases and fumes from the appliance.
To provide a sufficient amount of draught (suction) in the appliance to ensure the fire keeps burning. Draught is caused by the rising hot air in the flue when the fire has been lit. The position, height and size of the flue can affect the performance of the flue draught. Refer to installation guide for details on flue installation.

Factors affecting the flue draught include:

Insufficient flue height
Trees or other buildings nearby causing turbulence
High and gusty winds
Outside temperature and weather conditions
Blocked flue

For advice on the correction of persistent flue problems consult your supplier/installer for more detail.

ASH REMOVAL

Depending on the type of wood burnt and frequency, the ashes will need removing every 2 to 6 weeks. Excess ashes should be removed when necessary, placed in a non-combustible container with a tightly fitting lid and moved outdoors immediately to a location clear of combustible materials.

FLUE/CHIMNEY FIRE

If a flue/chimney fire occurs:

Shut air slide control fully to smother the fire
Do not use the appliance after a flue fire until an accredited installer has assessed the cause and any resultant damage.

CLEANING PAINTWORK AND GLASS

The appliance, when cool, can be cleaned with a damp cloth. Over the years, the black paint will fade and can be touched up with Stove Bright metallic black paint. To clean the glass, we recommend using a household window cleaner or general purpose cleaner with a soft cloth. Do not use abrasive cleaner or scourer pads.

CLEANING THE FLUE

Check inside of flue prior to each season for any build-up of creosote (wood tar). To do this:

First remove the baffle (refer to “2. Replacement of Baffle Plate” on page 7).
Using a small mirror and torch, hold the mirror on an angle below the flue with the torch shining at it and look for black creosote build-up. If only a fine black powdery layer then that is normal, but if built up layers of creosote can be seen, then the flue needs cleaning.
Refit the baffle if no cleaning is required.

To clean the flue:

A flue cleaning brush can be purchased from most wood heater retail outlets or large hardware stores.
The aim is to pull the brush down through the flue.
With the baffle removed, tie a rope to one end of the brush, and drop the rope from the top (outside on top of the roof) down the flue.
Grab the end of the rope inside the firebox and pull\ the brush through.
Check the inside of the flue with the mirror and torch. Repeat if necessary.
Once clean, remove any excess creosote from the firebox and replace the baffle. Alternatively, get a flue cleaning service to do the job for you (it’s a dirty job). Check flue integrity by checking that the 900mm flue sections have not separated at the joins.

TROUBLESHOOTING TIPS

GLASS-IN-DOOR BLACKENING

This can have several possible causes:

Burning unseasoned wood — if the wood is too wet, it will cause the glass to blacken.
Appliance operated at low temperature — after an overnight burn where the air slide control has been fully closed, the glass may have blackened. When the fire is re-stoked and burning on the high heat setting, the blackened glass should self-clean.
Problems with the flue — insufficient flue draught can cause the glass to blacken. If the flue is too short, not properly insulated, or in a position that results in a downdraught, then there will be insufficient flue draught. Contact the installer should this happen.

TROUBLE STARTING THE FIRE

If all ash has been removed from the firebox, then it can upset the supply of air to the base of the fire. It can aid the fire by retaining some ash when cleaning out the firebox.

GLASS CRACKING

Do not over-tighten the screws on the stainless steel strips that hold the door glass in place. Otherwise, expansion of the cast iron door may cause the glass to crack

MAINTENANCE AND SERVICING

REPLACMENT OF FIRE BRICKS

The purpose of the firebricks in the appliance is to increase thermal mass and to guarantee the longevity of the steel firebox. Over time the firebricks may become cracked and crumble away. If so, then they should be replaced soon after.

To replace the firebricks:

Move any ash away from the base of the bricks.
Remove the brick retainers and remove the bricks.
Replace with new bricks, and refit the retainers which hold the bricks in place. Brick layout:

REPLACEMENT OF BAFFLE PLATE

The 6mm thick steel baffle plate helps to retain the heat in the firebox by lengthening the path of the flame as well as protect the top plate of the heater. Over time, the baffle may begin to sag a little due to the excessive heat. This will not affect the way the fire burns. Eventually the baffle will burn through (5+ years) and if so will need to be replaced.

To remove the baffle:

Firebricks need to be removed before the baffle plate can be removed (refer to “1. Replacment of Fire Bricks” on page 7 for how to remove them).
Slide the baffle plate forward until it is clear of the rear support rods.
Lower the rear of the baffle plate until the front edge of the baffle plate has cleared the front support rods.
Turn the baffle plate on an angle so that it can be removed through the door opening.
Repeat steps 1-4 in reverse to replace with the new baffle.

FITTING NEW DOOR GLASS

This task may be easier with the door removed from the appliance and laid horizontally on a work-bench.

To replace the door glass:

Two stainless steel strips hold the glass in place. Remove the four screws from the stainless steel strips with a 3mm hex key.
Take out the glass, and check if the grey rope beneath needs replacing. If so, replace this ropeas well.
Position the new glass on top of the grey rope and re-fit the stainless steel strips and screws.
Take extra care not to over-tighten the screws, otherwise the glass will crack when the heater gets hot and the door expands.
Dispose of the old glass in a responsible manner.

FITTING A NEW DOOR SEAL

This task may be easier with the door removed from the appliance and laid horizontally on a work-bench.

Remove any old seal from the door.
Clean out the groove in the door that held the seal using a flat-end screw driver or equivalent.
Run a thin bead of clear roof and gutter silicone along the groove.
Starting at one end, press the new door seal rope into the groove on the door.
Refit the door if it has been removed and close.

ADJUSTING DOOR LATCH

If the door does not close firmly, the latch can be adjusted. The latch is fastened onto the door with two removable washers. Use a socket wrench to undo the M12 nut, then remove one of the washers directly beneath the nut. Securely fasten latch assembly again

Close the door with the door handle to test for any improvement. If no improvement, remove second washer.

REPLACEMENT SPARE PARTS LIST

WARRANTY

Warranty is provided in Australia by Glen Dimplex Australia Pty Ltd and in New Zealand by Glen Dimplex New Zealand Ltd (together referred as “Glen Dimplex”). This warranty is provided to the first domestic purchaser of a Nectre wood or Stove fire (radiant or convection). It applies for 10 years from the date of purchase from or through an authorized Nectre Fire Distributor in relation to each product. The door glass, door seal, firebricks, brick retainer, and baffle components are covered for normal use only with a 1 (one) year warranty. Electric fans and any remote/ transmitter are warranted against failure to operate for a period of 1 (one) year from the original date of purchase. The warranty does not apply to discolouration of the surface or tarnishing of chrome fittings all of which require regular service to maintain. Any breakage or failure due to user error is not covered under this warranty.

During the warranty period, Glen Dimplex will repair or\ replace (at its option) any Nectre Wood or Stove Fire which is found to be defective in materials or workmanship. Repairs will be carried out by an approved Nectre Heating Service Agent.

What is covered under this warranty?

Repair or replacement of parts
Labour costs relating to the Wood or Stove Fire

Consumers may have additional rights under the Australian Trade Practices Act 1974 including the Australian Consumer Law or the Consumer Guarantees Act 1993 New Zealand.

This warranty does not apply and will be void where:

The Wood or Stove Fire is not installed in accordance with AS/NZS 2918:2018 or any building code or consent;
The Wood or Stove Fire is not installed by a qualified specialist installer;
Any electrical work has not been carried out by a Registered Electrician;
The Wood or Stove Fire has been moved and reinstalled, or has been modified in a manner that is not consistent with the Installation Guide or the Owner’s Manual;
The Wood or Stove Fire has not been installed or operated according to the Installation Guide and the Owner’s Manual;The Wood or Stove Fire is acquired for business use in any way.

What is not covered?

Labour costs relating exclusively to components not manufactured by Glen Dimplex.
Labour costs relating to removing or replacing the Wood Fire or Stove
Damage caused by incorrect use or the burning of treated or painted wood, driftwood or other fuels which are not recommended.
Travel costs for a distance greater than 50 km from nearest approved Nectre Heating Service Agent.
Defects, malfunctions or failures caused by incorrect installation, poor installation, normal wear and tear, misuse, neglect, accidental damage or failure to follow operating instructions in the Owner’s Manual (including fuel selection, product operation and maintenance instructions), repairs or modifications by persons not authorised by Glen Dimplex, use of parts not supplied by Glen Dimplex, or damage or other events which have occurred since the product left the control of Glen Dimplex.
Removal or transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealer’s or service agents place of business.
Direct, indirect or consequential losses or special damages of any kind (including costs of collection and delivery) other than repair or replacement of products or components under this warranty, where any goods are acquired or used for the purposes of a business;

How to obtain warranty service?

Warranty Claims must be made at place of purchase.
Reasonable proof of purchase date is required to make a warranty claim. You should keep your purchase receipt.
Warranty repair will be completed according to normal work practices of the service agent.
Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the claim can be established by them