nectre MK2 Wood Fireplaces Instruction Manual

: June 16, 2024
: nectre

Table of Contents

Nectar MK2 Wood Fireplaces
Product Information
Product Usage Instructions
OVERVIEW
USER INSTRUCTIONS
RECOMMENDED FUELS
LIGHTING THE FIRE
BURNING TIPS
TROUBLESHOOTING TIPS
MAINTENANCE AND SERVICING
FAN REPLACEMENT
REPLACEMENT OF ASH PLATE
REPLACEMENT SPARE PARTS LIST
References
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Download This Manual (PDF format)

Nectar MK2 Wood Fireplaces

Specifications:

Model: NECTRE MK2
Type: Pedestal or Legs
Version: 1.0

Product Information

The NECTRE MK2 is a high-quality wood-burning appliance designed for heating rooms effectively. It can be used with either a pedestal or legs for installation. The appliance can be fitted with an optional fan to help spread heat more efficiently throughout the room.

Product Usage Instructions

Introduction

Before using the NECTRE MK2, please read and understand all the provided instructions. It is important to follow the safety warnings and guidelines to ensure safe operation of the appliance.

Using Appliance for the First Time

When using the appliance for the first time, ensure that the power cable (if fan model) is pulled clear from the unit before lighting. Expect some odorous fumes during the initial use due to painting. Avoid touching the paintwork while curing to prevent permanent marks. Keep the room well-ventilated until fumes dissipate.

Recommended Fuels

Burn only seasoned hardwood timber with a moisture content of less than 20%. Newly cut wood should be allowed to dry/season for 12 to 18 months before use. Store wood in a dry environment to minimize moisture content. Use wood pieces not exceeding 350mm in length and 150mm in diameter for optimal performance.

FAQ:

Q: Can I use the appliance with any type of wood?
- A: No, it is recommended to burn only seasoned hardwood timber with low moisture content for efficient and safe operation.
Q: How do I clean and maintain the appliance?
- A: Regularly clean the appliance as per the maintenance instructions provided in the user manual. Ensure proper ventilation and keep the appliance free from dust and debris for optimal performance.
Q: Is it necessary to use the optional fan with the NECTRE MK2?
- A: The optional fan can help distribute heat more effectively, but it is not mandatory for operation. You can choose to use the fan based on your heating requirements.

OVERVIEW

USER INSTRUCTIONS

INTRODUCTION

Before use of this appliance please read these instructions fully.

WARNING: ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE TESTING AUTHORITY IS CONSIDERED AS BREACHING AS/NZS 4013.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR REKINDLE THE FIRE.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHEN IT IS OPERATING.
WARNING: DO NOT STORE FUEL WITHIN HEATER INSTALLATION CLEARANCES.
WARNING: WHEN OPERATING THIS APPLIANCE AS AN OPEN FIRE USE A FIRE SCREEN.
WARNING : OPEN AIR CONTROL BEFORE OPENING DOOR.
WARNING: DO NOT BURN WOOD THAT IS PAINTED; OR IS COATED WITH PLASTIC; OR HAS BEEN TREATED WITH ANY CHEMICAL.
CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH CRACKED GLASS.
CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL TIMES IN ACCORDANCE WITH THESE INSTRUCTIONS.

The appliance or flue system should not be modified in any way without the written approval of the manufacturer. Extraction fans or range hoods must not be placed in the same room or space, as this can cause appliance to emit smoke into the room.

AIR CONTROLS

The Nectre Mk2 has two air controls for controlling the fire. Top air slide: This allows air to enter the firebox from above the door where it is then drawn down into the base of the fire while keeping the glass clean. Bottom air slide: This allows air to enter directly into the base of the fire and is used as a boost especially when getting the fire up to temperature. Secondary air holes in the rear of the firebox provide additional oxygen for a more complete combustion of the gases released from the burning wood.

DOOR HANDLE

Warning: The door handle may get hot if the appliance has been left in a High burn setting for an extended period of time, in which case use a protective glove or equivalent to open. Open the top air slide before opening the door to eliminate the chance of backdraft and/or smoke entering the room.

FAN

The Nectre Mk2 can be fitted with an optional fan. The fan can be used to spread heat around the room quicker, as well as distribute heat into other rooms. It does not have to be on if not required. Plug the lead from the unit into a power-point.

The fan speed can be set to low/high/boost with an inline switch located on the power lead.

USING APPLIANCE FOR THE FIRST TIME

The power cable for the Nectre Mk2 (fan model only) may be bundled in the rear of the unit for transportation. Ensure that the cable is pulled clear from the heater before lighting.

The first few times the appliance is lit, it will give off some odorous fumes. This is caused by the paint curing. Do not touch the paintwork while it is curing otherwise it can leave a permanent mark on the appliance.Once the paint has cured it will not re-occur. Keep the room well-ventilated until the fumes have cleared.

RECOMMENDED FUELS

Burn only seasoned hardwood timber with a moisture
content of less than 20%. Newly cut wood should be allowed to dry/season for 12 to 18 months before use. Wood should be stored in an environment protected from the weather to minimize any potential moisture content.

For best results, wood should not exceed 350mm in length and 150mm in diameter. Any larger, and appliance will not operate at its optimum. It is better to burn several smaller pieces of wood than one large single piece.

Poor quality timber:

Causes low combustion efficiency
Produces poor emissions (smoky)
This results in the additional buildup of creosote (soot) in the flue which will then require regular cleaning and may result in a flue fire.

Do not burn painted, impregnated/treated wood, manufactured board products or pallet wood.

LIGHTING THE FIRE

Place firelighters and/or paper and dry kindling wood in the base of the firebox.
Open both air controls:
- a. top air slide – pull handle all the way out (left)
- b. bottom air slide – slide spring handle left
Light the paper or firelighters.
Once the fire has taken hold add larger pieces of wood. For optimal burn conditions, place the logs in a front-to-back orientation (right angles to the door opening). Too many logs may smother the fire.
Once the fire is established, close the bottom air slide (slide to the right). Leaving this open once the fire has been established can risk over-firing and damaging the appliance.

Do not leave the fire unattended with the bottom air control open as over- firing may occur.

RUNNING THE APPLIANCE

The heat output of the appliance is controlled by the top air slide.

HIGH HEAT OUTPUT

After establishing the fire and loading it with larger pieces of wood, leave it running with the top air slide fully open. Running the appliance with the door open will not produce maximum heating in the room as it will draw a lot of already warmed air out of the room. Similarly, running the stove with the top air slide and the bottom air slide fully open will often not give the hottest fireas too much heat is lost up the flue and does not come into the room.
Note that this setting is not the most energy efficient as some heat is lost up the flue instead of being transferred into the room. Do not overload firebox with fuel.

LOW HEAT OUTPUT

The heat output of the appliance can be reduced by closing the top air slide (slide to the right) which will restrict the oxygen supplied to the fire thereby slowing down the rate at which the wood burns. This setting will provide the best energy efficiency as the wood burns for longer. However, if not operated correctly may result in higher particulate emissions.Prior to closing the air slide ensure that the fire is burning briskly. This may require leaving the air slide fully open for 5-10 mins before shutting down.

For the optimum between clean burning, and getting the best in efficiency from the heater, from the fully closed position, open the top air slide 4-5mm (bottom air slide is shut).
The top air slide can be adjusted to any position so desired depending on wanted heat output versus burn time.
Fan may be turned to low speed setting or off if the heater is putting out sufficient heat without the fan on.

RELOAD WITH MORE WOOD

Open the air slide before opening the door.
Rake/break up any existing coals.
Load the wood with the length orientated front to back.
Better results will be achieved by loading several smaller pieces of wood rather than one large piece.
Close the door with top air slide fully open, and leave for a minimum of 10 minutes to allow the fresh wood to catch.
After 10 or more minutes, the top air slide can be adjusted to the desired heat output setting.

BURNING TIPS

FUEL QUALITY

Use wood with a moisture content of less than 20%. Logs should not feel moist/damp, or have moss/fungal growths.

Symptoms related to wet wood:

Difficulty starting and keeping a fire burning well.
Smoke and only small flames.
Dirty glass and/or fire bricks.
Rapid creosote build-up in the flue/chimney.
Low heat output.
Short burn times, and blue/grey smoke from the flue/chimney outlet.

Run the appliance at high heat output for a short period each day to avoid large build-up of tars and creosote within the appliance and flue.

TROUBLESHOOTING TIPS

GLASS-IN-DOOR BLACKENING

This can have several possible causes:

Burning unseasoned wood — if the wood is too wet, it will cause the glass to blacken.
Appliance operated at low temperature — after an overnight burn where the air slide control has been fully closed, the glass may have blackened. When the fire is re-stoked and burning on the high heat setting, the blackened glass should self-clean.
Problems with the flue — insufficient flue draught can cause the glass to blacken. If the flue is too short, not properly insulated, or in a position that results in a downdraught, then there will be insufficient flue draught. Contact the installer should this happen.

TROUBLE STARTING THE FIRE

If all ash has been removed from the firebox, it can upset the supply of air to the base of the fire. When cleaning out the firebox, retaining some ash can make it easier to start the fire next time.

BURNING TOO QUICKLY

If you find that the heater is burning through wood too quickly, it could be due to one or a combination of the below factors:

Latch needs adjustment (refer to “6. Adjusting Door Latch”
The door seal needs replacing (refer to “5. Fitting a New Door Seal”)
Baffles needs replacing (refer to ”3. Replacement of Baffle Plates”)

GLASS CRACKING

Do not over-tighten the screws on the stainless steel strips that hold the door glass in place. Otherwise, expansion of the cast iron door may cause the glass to crack.

MAINTENANCE AND SERVICING

REPLACEMENT OF FIRE BRICKS

The purpose of the firebricks in the appliance is to increase thermal mass and to guarantee the longevity of the steel firebox. Over time the firebricks may become cracked and crumble away. If so, they should be replaced.

To replace the firebricks:

Move any ash away from the bricks.
Raise the brick retainer and remove the bricks.
Replace with new bricks, and refit the retainer that holds the bricks in place.

REPLACEMENT OF BRICK RETAINER

Remove bricks and old brick retainer from the firebox.
With the retainer oriented with the arms pointing up (like a square ‘U’ shape), push one end into the back corner of the firebox.
With the retainer in a diagonal orientation relative to the firebox, tilt the top slightly forward allowing the bottom corner to drop into the firebox at the front.
Push the bottom front corner towards the back of the firebox allowing the top of the arm to enter the firebox.
Continue pushing the bottom corner towards the rear of the firebox so that the retainer sits flat in the firebox. Raise the retainer and re-install the fire bricks.

REPLACEMENT OF BAFFLE PLATES

The Nectre Mk2 is fitted with two thick steel baffle plates which help to retain the heat in the firebox by lengthening the path of the flame as well as protecting the firebox top. Over time, the baffle may begin to sag a little due to the excessive heat. This will not affect the way the fire burns, however, it is recommended that you turn the baffle over to avoid continued sagging.

Eventually, the baffle plate(s) will burn through (5+ years) and if so will need to be replaced.

To remove the baffle plates:

Lower baffle plate (495 x 250 x 6 mm) – slide the baffle forward so that it can be lowered at the back. Lower the rear of the baffle plate until the front is clear of support pins, and remove them through the door opening.
Upper baffle plate (400 x 160 x 5 mm) – remove the upper plate in the same way.
Repeat steps 1 to 2 in reverse to replace with the new baffle plates.

FITTING NEW DOOR GLASS

This task may be easier with the door removed from the appliance and laid horizontally on a workbench.

To replace the door glass:

Two stainless steel strips hold the glass in place. Remove the four screws from the stainless steel strips with a 3mm hex key
Take out the glass, and check if the grey rope beneath needs replacing. If so, replace this rope as well. FIBREGLASS ROPE
Position the new glass on top of the grey rope and re-fit the stainless steel strips and screws.
Take extra care not to over-tighten the screws, otherwise, the glass will crack when the heater gets hot and the door expands.
Dispose of the old glass in a responsible manner

FITTING A NEW DOOR SEAL

This task may be easier with the door removed from the appliance and laid horizontally on a workbench.

1. Remove any old seal from the door.
2. Clean out the groove in the door that held the seal using a flat-end screwdriver or equivalent.
3. Run a thin bead of clear roof and gutter silicone along the groove.
4. Starting at one end, press the new door seal rope into the groove on the door.
5. Refit the door if it has been removed and close.

ADJUSTING DOOR LATCH

If the door does not close firmly, the latch can be adjusted.

The latch is fastened onto the door with two removable washers. Use a socket wrench to undo the M12 nut, then remove one of the washers directly beneath the nut. Securely fasten the latch assembly again.

Close the door with the door handle to test for any improvement. If no improvement, remove the second washer.

FAN REPLACEMENT

Unplug the power lead before proceeding.

To change/remove the fan assembly from underneath the Mk2 Pedestal.

The pedestal front panel is held on with four Philips head screws. Remove these to gain access to the inside of the pedestal.
Use a long-handled 4mm hex head screwdriver to remove the two screws securing the fan.
Lift up the fan slightly to ‘unhook’ it from the rear of the pedestal. It can then be lowered, tilted back and removed from the front of the pedestal, taking care to pull through the power lead.
Reinstall a replacement fan by repeating steps 1-3 in reverse.

REPLACEMENT OF ASH PLATE

The ash plate acts to protect the front of the firebox below the door opening from the hot coal bed and fire. Over time, this may burn through in which case it should be replaced to ensure the longevity of the firebox. Clear ash away from the base of the ash plate. Remove the old ash plate and replace with a new one. When positioning the new ash plate, ensure that the front top edge is flush against the inside edge of the firebox beneath the door opening.

REPLACEMENT SPARE PARTS LIST

WARRANTY

Warranty is provided in Australia by Glen Dimplex Australia Pty Ltd and in New Zealand by Glen Dimplex New Zealand Ltd (together referred as “Glen Dimplex”).

This warranty is provided to the first domestic purchaser of a Nectre wood or Stove fire (radiant or convection). It applies for 10 years from the date of purchase from or through an authorized Nectre Fire Distributor in relation to each product.

The door glass, door seal, firebricks, brick retainer, and baffle components are covered for normal use only with a 1 (one) year warranty. Electric fans and any remote/ transmitter are warranted against failure to operate for a period of 1 (one) year from the original date of purchase. The warranty does not apply to discoloration of the surface or tarnishing of chrome fittings all of which require regular service to maintain. Any breakage or failure due to user error is not covered under this warranty.

During the warranty period, Glen Dimplex will repair or replace (at its option) any Nectre Wood or Stove Fire that is found to be defective in materials or workmanship. Repairs will be carried out by an approved Nectre Heating Service Agent.

What is covered under this warranty?

Repair or replacement of parts
Labor costs relating to the Wood or Stove Fire

Consumers may have additional rights under the Australian Trade Practices Act 1974 including the Australian Consumer Law or the Consumer Guarantees Act 1993 New Zealand.

This warranty does not apply and will be void where:

The Wood or Stove Fire is not installed in accordance with AS/NZS 2918:2018 or any building code or consent;
The Wood or Stove Fire is not installed by a qualified specialist installer;
Any electrical work has not been carried out by a Registered Electrician;
The Wood or Stove Fire has been moved and reinstalled, or has been modified in a manner that is not consistent with the Installation Guide or the

Owner’s Manual;

What is not covered?

Labor costs relating exclusively to components not manufactured by Glen Dimplex.
Labor costs relating to removing or replacing the

Wood Fire or Stove

Damage caused by incorrect use or the burning of treated or painted wood, driftwood or other fuels which are not recommended.
Travel costs for a distance greater than 50 km from the nearest approved Nectre Heating Service Agent.

Defects, malfunctions or failures caused by incorrect installation, poor installation, normal wear and tear, misuse, neglect, accidental damage or failure to follow operating instructions in the Owner’s Manual (including fuel selection, product operation and maintenance instructions), repairs or modifications by persons not authorised by Glen Dimplex, use of parts not supplied by Glen Dimplex, or damage or other events which have occurred since the product left the control of Glen Dimplex.

Removal or transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealer’s or service agent’s place of business.
Direct, indirect or consequential losses or special damages of any kind (including costs of collection and delivery) other than repair or replacement of products or components under this warranty, where any goods are acquired or used for the purposes of a business;

How to obtain warranty service?

Warranty Claims must be made at place of purchase.
Reasonable proof of purchase date is required to make a warranty claim. You should keep your purchase receipt.
Warranty repair will be completed according to normal work practices of the service agent.
Make the faulty part(s) available to Glen Dimplex for inspection so that the validity of the claim can be established by them.

Glen Dimplex Australia proudly supports the activities of Landcare Australia through its membership of the AHHA.

Glen Dimplex Australia Pty Ltd