Dell USB-C Mobile Adapter DA310 User Guide
- June 6, 2024
- Dell
Table of Contents
Dell USB-C Mobile Adapter DA310
User’s Guide
Regulatory Model: DA310z / DA310u
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your PC. CAUTION: A
CAUTION indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and
other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners. 2021-01 Rev. A00
2021-01
Rev. A00
What’s in the box
Features
Front view
- USB 3.2 Gen 2 (10 Gbps) USB-C port
- Ethernet port
- USB-C cable
- USB 3.2 Gen 2 (10 Gbps)
USB-A ports
Back view
5. HDMI port
6. VGA port
7. DisplayPort
Using your DA310 mobile adapter
-
Using your fingertips, hold the bottom section of the DA310.
-
With the USB-C cable facing you, turn the top section to release the USB-C cable.
-
Connect the USB-C cable of your DA310 to the Thunderbolt port (15W) or USB-C (DisplayPort Alt Mode, 15W or 7.5W) port on your PC.
The image below shows the DA310 connected to several peripherals without an external power source.
NOTE: DA310 can support only one display at any given time.
Without Power Delivery Pass-Through
4. The DA310 supports power delivery pass-through up to 90W when connected to
the Thunderbolt or USB-C (Display Port Alt Mode) port of your PC. Power can be
supplied by the USB-C power adapter or USB-C monitor with power delivery
capability that supports charging feature. The following two images show DA310
connected to an external power source via USB-C power adapter or USB-C
monitor.
****NOTE: DA310 can support only one display at any given time.
With Power Delivery Pass-Through Via USB-C Power Adapter
With
Power Delivery Pass-Through Via USB-C Monitor
5. The DA310 display ports and ethernet port support power FRS (Fast Role
Swap). (a) If DA310 is connected to a PC and a USB-C power adapter, and the
user chooses to disconnect the USB-C power adapter from the DA310, it will
switch the power source from the USB-C power adapter to the PC instantly
without affecting the functionality of the display ports and ethernet port.
(b) If DA310 is connected to a PC and a USB-C monitor with power delivery, and
the user chooses to disconnect the USB-C monitor from the DA310, it will
switch the power source from the USB-C monitor to the PC instantly without
affecting the functionality of ethernet port.
NOTE: Display and ethernet ports on the DA310 support FRS (Fast role swap).
The USB ports do not support FRS.
NOTE: FRS is functional on the DA310 only if the PC connected to it
supports FRS.
NOTE: USB-C plug must connect the PC with UL, IEC certification.
With Power Delivery Pass-Through Via USB-C Power Adapter
With Power Delivery Pass-Through Via USB-C Monitor
6. The DA310 display
NOTE: The DA310 supports only one display at a time
Video port: Connect an external display or a projector.
Ethernet port: Connect an Ethernet (RJ45) cable from a router or a
broadband modem for network or internet access.
USB-C and
USB-A ports: Connect peripherals such as keyboards, mice and external storage
devices.
Troubleshooting
Problem|
Possible solutions
---|---
The DA310 does not work with the USB-A port on the PC| The DA310 is only
compatible with the USB-C port on the PC, i.e. Thunderbolt port or USB-C
(DisplayPort Alt Mode) port.
Multiple displays are not working| The DA310 supports only single display out.
You can only connect one display to the HDMI port, DisplayPort, the VGA port,
or USB-C port at a time.
Unable to read and write to an external SSD/HDD and optical (CD/DVD/ Blu-ray)
drive when connected to the DA310| · Some external SSD/HDD/ODD devices require
higher power that what the DA310 can supply.
· When DA310 connects to 7.5W USB-C port of your PC and without power delivery pass-through charging, it is recommended that you connect external SSD/HDD/ODD to the PC directly.
· When DA310 connects to 15W Thunderbolt or USB-C port of your PC and without power delivery pass-through charging, it is recommended that you connect only 1 external SSD/HDD/ODD drive to DA310. Additional devices can be connected to the PC directly.
· When DA310 connects to your PC with power delivery charging pass-through (USB-C power adapter or USB-C monitor with power delivery capability), it is recommended that you connect only one external SSD/HDD/ODD to DA310. Additional devices can be connected to the PC directly.
Power Surge message pops up when connecting a peripheral to the DA310| · The
peripheral connected to the DA310 needs more power.
· Disconnect other peripherals connected to the DA310.
· For peripherals that require higher power, it is recommended to connect
the peripheral to the PC directly.
MAC address pass- through, Wake-On- LAN and PXE boot not working on DA310| ·
The DA310 supports MAC address pass-through, Wake-On-LAN and PXE boot only if
your system’s BIOS supports it.
· If your PC’s BIOS does not support MAC address pass-through, Wake-On-LAN and
PXE boot, the DA310 will be unable to support these features.
Resolution on monitor is lower than 4K 60Hz when connected to the HDMI, DP
port of DA310| · Check and ensure the monitor is capable to support 4K 60Hz
· 4K resolution at 60 Hz is supported on PCs that supports DisplayPort 1.3 or
above (HBR3) with a monitor that is capable of 4K resolution at 60 Hz. On PCs
that support below DisplayPort 1.3, the maximum resolution supported is 4K at
30 Hz
PXE boot in UEFI/ Legacy mode is not working| PXE boot support depends on the
BIOS of your PC. For more information, check the documentation for your PC.
Problem|
Possible solutions
---|---
Video / Audio performance issues| · Check and update PC BIOS, graphic driver
and audio driver for the latest version.
· Check and update PC Thunderbolt firmware and driver to the latest version.
No video on the monitor
connected to the DA310| · Check the video cables and ensure they are connected
correctly.
·Disconnect the peripheral from the DA310, wait for 10 seconds, then connect
the peripheral.
Video on the attached monitor is distorted or pixelated| · Check the video
cables and ensure they are connected correctly.
· Check and update the video resolution under Control Panel
All Control Panel Items > Display > Screen Resolution.
Video on the attached monitor is not displayed in extended mode| Change the setting under Control Panel > All Control Panel Items > Display > Screen Resolution.Switch modes by
pressing the Windows Key + P.
The DA310 is not charging your PC or is charging your PC slowly. You may also see a yellow triangle with an exclamation mark on the battery status icon.| · The DA310 supports max 90W power delivery pass-through.
· The DA310 reserves 15W, so your system gets 15W less power from the power source. You may observe a slow charging message/icon because of this.
· It is recommended to connect the power adapter to the PC directly. Alternatively, you may choose to connect a higher power rated USB-C power adapter to DA310.
| 0A310 with USB-C power connected| Power delivery to PC (Pass-through via 0A310)|
130 Watts| 90 Watts
90 Watts| 75 Watts
65 Watts| 50 Watts
45 Watts| 30 Watts
< 45 Watts| No power charging
Your PC may charge slower or not charge depending on the power requirement or load of your PC.
Update your system’s BIOS and DA310 firmware| · Please update your system’s BIOS, graphics and drivers from: https://www.dell.com/support/drivers
· Please update you DA310 FW from: https://www.dell.com/support/driverG
Need to connect the DA310 to your PC before update FW.
Dell Display Manager (DDM) is not working| Check/Update system BIOS / Graphic driver and install Dell Display Manager (DDM) Monitor application. https://www.dell.com/support/home/drivers/driversdetails/?driverid=6WGWY
Specifications
| Upstream input | USB-C |
|---|---|
| Downstream data ports | • Two USB 3.2 Gen 2 (10Gbps) USB-A ports |
• One USB 3.2 Gen 2 (10Gbps) USB-C port
• One Gigabit Ethernet RJ45 port
Downstream video out ports and resolutions supported| Single video out from
one of the four ports:
• One DisplayPort 1.4 port (3840 x 2160 max)/60 Hz
• One HDMI 2.0 port (3840 x 2160 max)/60 Hz
• One VGA port (1920×1080 max)/60 Hz
• One MFDP USB-C port (3840 x 2160 max)/30 Hz
Multi-function DisplayPort (MFDP) : Integrated DisplayPort video, power delivery and USB 3.2 Gen 2 data connectivity via one USB-C port.
NOTE: 4K resolution at 60 Hz is supported on PCs that have DisplayPort
1.3 or above with a display that is capable of 4K resolution at 60 Hz. On PCs
that support below DisplayPort 1.3, the maximum resolution supported is 4K at
30 Hz.
NOTE: The difference between DA310z & DA310u is only the manufacturer.
Manufacturer for DA310z: BizLink (Kunshan) Co., Ltd. Manufacturer for DA310u:
Luxshare Precision Industry Co., Ltd.
NOTE: The DA310 is backward compatible with USB 3.1/
USB 3.0 Gen 1 & Gen 2, and USB2.0/USB 1.1 devices.
**** NOTE: DA310 downstream USB ports power
DA310 power source| PC
(Without Power Delivery pass-through)| USB-C power adapter or
USB-C monitor
(With Power Delivery)
---|---|---
7.5W PC| 15W PC
DA310 downstream
USB ports total power (USB gang mode)| 3 Watts| 9 Watts| 9 Watts
DA310 downstream
USB ports connection
recommendation| Keyboards/Mice/USB
flash drive only| Keyboards/Mice/USB
flash drive + one external
HDD/SSD/ODD| Keyboards/Mice/USB
flash drive + one external
HDD/SSD/ODD
Recommended system
requirements Supported
operating system| • Windows10 64 bits
• Mac OS 10.15 .6
• Chrome OS 83.0.4103.19
• Ubuntu 20.04
• RHEL 8
---|---
Operating temperature| Product working at maximum ambient temperature of 35°C.
Statutory information
Warranty
Limited warranty and return policies
Dell-branded products carry a 3-year limited hardware warranty. If purchased
together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user
agreement, which you can find at
www.dell.com/terms This document contains a
binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s end user contract terms. Dell may also provide an additional hardware
warranty—full details of the Dell end user contract and warranty terms can be
found by going to www.dell.com, selecting your country from the list at the
bottom of the “home” page and then clicking the “terms and conditions” link
for the end user terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s warranty terms. Dell may also provide an additional hardware warranty
—full details of Dell’s warranty terms can be found by going to www.dell.com,
selecting your country from the list at the bottom of the “home” page and then
clicking the “terms and conditions” link or the “support” link for the
warranty terms.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>