KEURIG 5000350800 K-Supreme Plus Coffee Maker User Guide
- June 6, 2024
- Keurig
Table of Contents
K·Supreme Plus™
Use & Care Guide
Get the most from your new Keurig® coffee maker
Before You Brew
-
Plug & Place
Remove the packing tape from the coffee maker. Plug into a grounded outlet. Place a large mug (296 ml/10 oz) on the drip tray. -
Rinse & Fill
Remove the water reservoir lid, then lift the reservoir straight up to remove it. If you have a Keurig® Water Filter, install it now. Refer to your Water Filter Starter Kit for instructions.
Rinse the reservoir with fresh water and fill it to the MAX FILL line.
Replace the water reservoir, making sure the lock tabs engage with the coffee maker. Replace lid.
NOTE: Do not use distilled water. -
Lift & Lower
Lift and lower the handle. Do not insert a K-Cup® pod. The coffee maker will power on automatically. -
Cleansing Brew
The 5 cup sizes will blink. Press the 8oz button, then press the blinking BREW button to start a cleansing brew. Pour the hot water into the sink. Do not remove the water reservoir once the brew button has been pressed until the brew has been completed.
The one-time setup process is now complete and you are ready to brew!
Brew Your First Cup -
Place Mug & Pod
Place a mug on the drip tray. If using a travel mug, remove the drip tray and place the mug on the drip tray base. Lift the handle and place a K-Cup® pod in the K-Cup® pod holder. Lower the handle completely to close the lid.
Do not remove the foil lid on the K-Cup® pod.
For bolder coffee press the STRENGTH button until you have reached the desired level of strength, then select brew size, followed by the BREW button.
For hotter coffee press the TEMP button until you have reached the
desired level of heat, then select brew size, followed by the BREW button.
For iced beverages fill a large plastic tumbler with ice. Insert any K-Cup®
pod, then press the OVER ICE button, followed by the BREW button.
NOTE: Choose a tumbler large enough to accommodate both the ice and
dispensed liquid to prevent overflow.
To set a preference, use the 3 user profile buttons. Once the desired
brew size, strength, and temperature settings are chosen, press and hold one
of the user profile buttons to save your settings.
Once saved, you can press the user profile button followed by the BREW
button.
- Brew & Enjoy!
The 5 brew size buttons will blink. Select your brew size, then press the blinking BREW button. The brew button will remain illuminated while brewing. Brewing is complete when the buttons are no longer illuminated. Lift the handle and dispose of the K-Cup®pod.
CAUTION: While brewing, there is extremely hot water in the K-Cup® pod holder. To avoid injury, do not lift the handle during the brewing process.
Coffee Maker Features
Smart Start heats then brew in one simple process. No need to wait for the coffee maker to heat before selecting brew size. Simply power on your coffee maker by lifting the handle, inserting a K-Cup ®pod, selecting your brew size, and pressing the BREW button. The coffee maker will heat, then automatically begin brewing.
Auto-Off automatically turns your coffee maker off 5 minutes after the last brew for energy savings.
High Altitude To ensure your coffee maker works properly at higher altitudes (1,500 metres/5,000 feet) please enable the High Altitude Brewing Mode on your coffee maker.
- Power the coffee maker off while it is plugged in.
- Press and hold the BREW and 8 oz buttons for 3 seconds. The 12 oz button will illuminate to confirm that the High Altitude Brewing Mode has been enabled.
ATTENTION!
This coffee maker is only compatible with the newly designed Keurig® My K-Cup®
Universal Reusable Coffee Filter.
Do not attempt to use any other reusable filter or previous versions of Keurig® My K-Cup® Universal Reusable Coffee Filter; may cause damage to the coffee maker.
Caring For Your Coffee Maker
Regular cleaning keeps your coffee maker running smoothly. Always be sure to turn off and unplug your coffee maker before cleaning.
Coffee Maker Exterior
Keep your Keurig® coffee maker looking its best by cleaning the exterior from
time to time. Just clean the metal areas with a paper towel and a non vinegar
glass cleaner, and
the plastic with a damp, soapy, lint-free, nonabrasive cloth. Never immerse
the coffeemaker in water or other liquids.
Drip Tray
The drip tray can hold up to 237 ml/ 8 oz of overflow and should be emptied
and cleaned occasionally. To remove, slide it toward you, keeping it level to
avoid spilling. Rinse and clean with a damp, soapy, lint-free, non-abrasive
cloth.
Water Reservoir
The water reservoir should be cleaned periodically by wiping the inside of the reservoir and the underside of the lid with a damp, non-abrasive, lint-free cloth. Do not dry the inside of the water reservoir with a cloth as lint may remain. Allow the reservoir to dry completely.
Regular Maintenance
For great-tasting coffee, keep your coffee maker running at peak performance by following the recommended maintenance schedule:
Frequency
| Product| Benefit
---|---|---
Every 2 months| Keurig® Water Filters| Keeps your water fresh and clean to
enhance the taste of your coffee
Every 3 months or when the Descale notification turns on*| Keurig® Descaling
Solution| Eliminates mineral buildup to enhance the taste of your coffee and
preserve the long-term health of your coffee maker
*To turn off Descale notification, follow the full descaling procedure as outlined in this guide.
K-Cup® Pod Holder
To remove the K-Cup® pod holder from the coffee maker, lift the handle and
grasp the top of the K-Cup® pod holder with one hand while pushing up on the
bottom of the K-Cup® pod holder from underneath with the other until it
releases. After cleaning, align the K-Cup® pod holder with the opening using
the two front ribs as a guide and snap into place from the top.
CAUTION: There are sharp needles that puncture the K-Cup® pod above the K-Cup® pod holder and in the bottom of the K-Cup® pod holder. To avoid risk of injury, do not put your fingers in the K-Cup® pod holder.
NOTE: Always remove and dispose of the used K-Cup® pod after brewing.
Funnel
Washing the funnel ensures a fresh beverage experience. The funnel should be
washed regularly and can be removed from the K-Cup® pod holder by pulling on
it until it pops off. To replace it, orient the snaps to the indent and just
snap it back onto the K-Cup® pod holder.
Exit Needle
Remove the pod holder assembly and detach the funnel. Locate the exit needle
on the inside bottom of the K-Cup® pod holder. Insert a straightened paper
clip into the exit needle to loosen any coffee grounds.
Entrance Needles
Lift the coffee maker handle and locate the entrance needles on the underside
of the lid. To clean the holes in the needles, hold the coffee maker handle in
the upward position and with your other hand, carefully insert a straightened
paper clip into all the holes. Gently move it around to loosen any coffee
grounds. Lower the handle completely and run a cleansing brew two times. Do
not insert a K-Cup® pod.
TIP: Refer to keurig.ca/support_1 for video instructions on cleaning the entrance/exit needles.
Descaling Your Coffee Maker
You should descale your coffee maker every 3 months or when the descale
notification turns on. Properly follow the descaling procedure in order to
turn off the notification.
Depending on the mineral content of your water, calcium deposits or scale may
build up in your coffee maker. Scale is non-toxic but if left unattended can
hinder coffee maker
performance. Regularly descaling your coffee maker every 3 months helps
maintain the heating element and other internal parts that come in contact
with water. Calcium
deposits may build up faster, making it necessary to descale more often.
Descaling Procedure
Before you begin, you will need a large ceramic mug, freshwater, Keurig®
Descaling Solution, and access to a sink. Do not use a paper cup. Ensure that
there is no beverage
pod in the K-Cup® pod holder. Please allow approximately 15-20 minutes for the
descaling procedure.
STEP 1: Prepare the Coffee Maker
Pour the entire bottle of Keurig® Descaling Solution into an empty water
reservoir. Then, fill the empty bottle with water and pour it into the water
reservoir. Do not insert a K-Cup® pod.
Place a large mug on the drip tray.
STEP 2: Descale the Coffee Maker
To activate Descale Mode, begin with the coffee maker plugged in and powered
off, then press and hold the 8oz and 12oz buttons together for 3
seconds. When flashing, press
the BREW button to start the descaling process. Once the brew is complete,
pour the hot liquid into the sink. Repeat this step until the ADD WATER
light illuminates.
STEP 3: Fresh Water Rinse
Empty the water reservoir and refill to the MAX fill line with fresh
water. When flashing, press the BREW button to start the rinsing process.
Once the brew is complete, pour the hot liquid into the sink. Repeat this step
until the DESCALE notification turns off. The coffee maker has now exited
Descale Mode and will be ready for use!
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed from the coffee maker. This is natural, as the solution is reacting with the scale inside. For a coffee maker that is heavily scaled, the coffee maker may not fill properly after the descaler is added. If this occurs, you may see only a small or no output dispensed, followed by the sound of air blowing out. If this occurs:
- Turn off and unplug the coffee maker.
- If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir thoroughly and refill with water.
- Plug the coffee maker back in, power on, and repeat the Step 3 Fresh Water Rinse cycle. The coffee maker should begin to function normally as the solution is rinsed out and the scale is removed. If the problem persists, allow the coffee maker to sit unplugged for at least 30 minutes before continuing with the rinse.
Troubleshooting
Grounds may have gathered in the exit or entrance needles and can be cleaned using a straightened paper clip or similar tool.
- Clean the exit needle of the K-Cup® pod holder. Refer to the Exit Needle care instructions.
- Clean the coffee maker entrance needles. Refer to the Entrance Needles care instructions.
Coffee Maker Will Not Brew
- A minimum of 177 ml/6 oz of water is required to blow. Add an additional 59 ml/2 oz of water to the reservoir to ensure the minimum fill level has been met, then press the brew button. Repeat until the coffee maker begins to dispense.
Brewing a Partial Cup
-
Power the coffee maker off. Press and hold the brew button and 12oz button for 5 seconds until water starts dispensing. Then release and let the water purge. Discard
the contents into the sink. Press the power button to restart. -
The exit needle may be clogged. Refer to the Exit Needle care instructions.
-
Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care instructions.
-
The coffee maker may need to be descaled. If you have repeated the descaling procedure on your coffee maker two times and it is still only brewing a partial cup, contact
Customer Service.
Coffee Maker Does Not Have Power or Shuts Off
-
Make sure that the power button has been turned on.
-
Plug coffee maker into its own grounded outlet. If the electric circuit is overloaded with other appliances, your coffee maker may not function properly. The coffee maker
should be operated on its own circuit, separate from other appliances. -
For energy savings, the coffee maker automatically turns off 5 minutes after the last brew. Press the power button to restart.
-
If the coffee maker still doesn’t have power, contact Customer Service.
Helpful Hints
Water quality varies greatly. If you notice an undesirable taste in your
beverage (such as chlorine or mineral tastes), we recommend using bottled or
filtered water. Do not use
distilled water.
Service
Beyond these recommended cleaning and maintenance procedures, this coffee maker is not user-serviceable. For service, please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and take care to
ensure that you store your coffee maker in a safe and frost-free environment.
When you prepare to use
after storage, we recommend rinsing the water reservoir with fresh water and
descaling the coffee maker as detailed in the Descaling your Coffee Maker
section.
If you plan to move your coffee maker to a different location, turn the coffee maker off, unplug it, and empty the water reservoir. If your coffee maker has been in an environment below freezing, please be sure to let it warm to room temperature for at least 2 hours before use.
Click or Call!
Have Questions?
We’re here to help. Visit keurig.ca/support_1 for
step-by-step videos on cleaning, descaling, and more
Still, Need Help?
Give us a call at
1-800-361-5628
Warranty
LIMITED ONE YEAR WARRANTY
Keurig Green Mountain, Inc. (Keurig) warrants that your coffee maker will be
free of defects in materials or workmanship under normal home use for one year
from the date of purchase. It is recommended that you register your coffee
maker on keurig.ca/welcome so that your purchase information will be stored in
our system. Keurig will, at its option, repair or replace a defective coffee
maker without charge upon its receipt of proof of the date of purchase. If a
replacement coffee maker is necessary to service this warranty, the
replacement coffee maker may be new or reconditioned. If a replacement coffee
maker is sent, a new limited one year warranty will be applied to the
replacement coffee
maker.
This warranty only applies to coffee makers operated in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province.
Only the use of Keurig® K-Cup® brand pods and accessories will guarantee the proper functioning and lifetime of your Keurig® coffee maker. Any damage to or malfunction of your coffee maker resulting from the use of non-Keurig® pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE.
Some states or provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the state or province of purchase.
Nor does this warranty cover damages caused by use of non-Keurig® pods or accessories, services performed by anyone other than Keurig or its authorized service providers, use of parts other than genuine Keurig® parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO YOUR KEURIG® COFFEE MAKER, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Some states or provinces do not allow disclaimers of such implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the state or the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® coffee makers are high-quality appliances and, with proper care, are
intended to provide years of satisfying performance. However, should the need
arise for warranty servicing, simply call Keurig Customer Service at our toll-
free phone number 1-800-361-5628?
Please do not return your coffee maker for servicing without first speaking to
Keurig Customer Service to obtain a Return Materials Authorization (RMA)
number. Keurig® coffee makers returned without an RMA number will be returned
to the sender without servicing.
K•Supreme Plus™
SINGLE-SERVE COFFEE MAKER
For replacement parts, please visit www.keurig.ca
Coffeehouse taste in your own home.
DOUBLE YOUR FIRST PURCHASE OF
*48 RECYCLABLE K-CUP® PODS**
Register your coffee maker and receive a coupon code by email
for 2 boxes of 24 recyclable* K-Cup® pods FREE with an equal
or greater value purchase. Restrictions apply.†
keurig.ca/welcome
*Recyclable in select locations. Visit keurig.ca/recyclable for more information.
†Visit keurig.ca/appliances/register-brewer for more information.
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Documents / Resources
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KEURIG 5000350800 K-Supreme Plus Coffee
Maker
[pdf] User Guide
5000350800, K-Supreme Plus, Coffee Maker
---|---
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KEURIG 5000350800 K-Supreme Plus Coffee
Maker
[pdf] User Guide
5000350800, K-Supreme Plus Coffee Maker
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>