KEURIG K-Suite Hospitality Single Serve Coffee Maker User Guide
- June 6, 2024
- Keurig
Table of Contents
KEURIG K-Suite Hospitality Single Serve Coffee Maker User Guide
Get the most from your new Keurig® brewer
- A. Handle
- B. K-Cup® Pod Holder (B and C are the K-Cup® Pod Holder Assembly)
- C. Funnel
- D. K-Cup® Pod Assembly Housing
- E. Drip Tray Plate
- F. Drip Tray
- G. Drip Tray Base
- H. Water Reservoir Lid
- I. Water Reservoir
- J. Power Cord
- K. Cord Storage
IMPORTANT SAFEGUARDS
When using electrical appliances, basic safety precautions should always be
followed, including the following:
- READ ALL INSTRUCTIONS
- For hospitality and household use only.
- Do not fill water reservoir above max fill line or use distilled water.
- Scalding may occur if the handle is opened during the brewing process.
- Do not touch hot surfaces. Use handles or knobs.
- To protect against fire, electric shock, and injury to persons do not immerse appliance, cord, or plugs in water or other liquid.
- Close supervision is necessary when any appliance is used by or near children 12 years or younger.
- Unplug from outlet when not in use and before cleaning. Allow to cool before putting on or taking off parts, and before cleaning the appliance.
- Do not operate any appliance with a damaged cord or plug or after the appliance malfunctions, or has been damaged in any manner. Contact Keurig® Customer Service or a Keurig® Authorized Distributor to report any malfunction of or damage to the brewer.
- The use of accessory attachments not authorized by the appliance manufacturer may result in fire, electric shock, or injury to persons.
- Do not use outdoors.
- Do not let cord hang over edge of table or counter, or touch hot surfaces.
- Do not place on or near a hot gas or electric burner, or in a heated oven.
- Always attach plug to appliance first (if not permanently attached), then plug cord into the wall outlet. To disconnect, turn any control to ″off″ then remove plug from wall outlet.
- Do not use appliance for other than intended use.
- Use brewer in upright position only. Allow brewer to cool (90 min) prior to turning it in any position other than upright.
- Do not immerse brewer in water.
- Always keep the water reservoir lid on the water reservoir unless you are filling it.
- The appliance must be grounded using a 3-hole properly grounded outlet.
- Only use pods intended for this appliance. If the pod does not fit, do not force the pod into the appliance.
- Additional cleaning and care instructions can be found at Commercial.Keurig.com (or Keurig.ca/business-solutions for Canada).
- SAVE THESE INSTRUCTIONS
WARNINGS
- WARNING: Keep all plastic bags away from children.
- WARNING: To avoid the risk of injury, do not open the brew chamber during the brew process.
- CAUTION: Keurig® recommends using only Keurig® K-Cup® pods in this appliance. Non-Keurig® brand pods may cause brewer malfunction or injury.
- CAUTION: There are two sharp needles that puncture the pod, one above the K-Cup® pod holder and the other in the bottom of the K-Cup® pod holder. To avoid risk of injury, be aware of the needle locations.
- CAUTION: There is extremely hot water under pressure in the K-Cup® pod holder during the brew process. To avoid risk of injury do not lift the handle or otherwise open the handle during the brewprocess.
- POWER CORD INSTRUCTIONS:
- A short power-supply cord is provided to reduce risks resulting from becoming entangled in or tripping over a longer cord.
- Longer detachable power-supply cords or extension cords are available and may be used if care is exercised in their use.
- If a long detachable power-supply cord or extension cord is used:
- The marked electrical rating of the detachable power-supply cord or extension cord should be at least as great as the electrical rating of the appliance.
- If the appliance is of the grounded type, the extension cord should be a grounding type 3-wire cord.
- The longer cord should be arranged so that it will not drape over the countertop or table top where it can be pulled on by children or tripped over.
- CAUTION: HOT COCOA/OTHER NON-COFFEE PODS: Immediately after using a hot cocoa/other pod, run a hot water brew cycle without a pod to avoid the possibility of clogging the exit needle. DO NOT assume the next user will do this.
WARNING: TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE PARTS INSIDE
Before You Brew
Plug & Power
Remove packing tape from brewer. Pull plug and extend cord from cord storage
located at the back of the brewer. Plug into a grounded outlet. Press the
power button. The power button will illuminate.
Fill & Place
Add 1 cup (8oz) of water into a mug. Lift the water reservoir lid and pour the
water into the reservoir. Do not fill past the MAX or below the MIN fill
lines. Lower the lid and place your mug on the drip tray.
NOTE: Do not use distilled water.
Lift & Lower
Lift and lower the handle. Do not insert a K-Cup® pod. The brew indicator
light will flash to indicate that the brewer is ready
Cleansing Brew
Press the brew button. The brew indicator light will illuminate solid, then
begin to pulse while the brewer is heating. After about 2 minutes, the brew
indicator light will illuminate solid again and the water will begin to
dispense. Pour the hot water into the sink.
The one-time setup process is now complete and you are ready to brew!
Brew Your First Cup
Fill & Place Mug
Add the desired amount of water into a mug (6oz minimum, 8oz maximum). Lift
the water reservoir lid and pour the water into the reservoir. Do not fill
past the MAX or below the MIN fill lines. Lower the lid and place your mug on
the drip tray.
Lift & Place Pod
Lift the handle. Place a K-Cup® pod in the K-Cup® pod holder. Lower the handle
completely to close the lid. The brew indicator light will flash to indicate
that the brewer is ready. Do not remove the foil lid on the K Cup® pod.
High Altitude Brewing: While holding the brewer handle up, push down
slowly on the K-Cup® pod in the pod holder until the bottom of the K-Cup® pod
is punctured by the exit needle.
Brew & Enjoy!
Press the brew button. The brew indicator light will illuminate solid, then
begin to pulse while the brewer is heating. After about 2 minutes, the brew
indicator light will illuminate solid again and the beverage will begin to
dispense. Brewing is complete when the brew indicator light is no longer
illuminated. When complete, lift the handle and dispose of the used K-Cup®
pod.
CAUTION: While brewing, there is extremely hot water in the K-Cup® pod
holder. To avoid injury, do
not lift the handle during the brewing process
Brewer Features
Auto-Off: Automatically turn your brewer off 90 seconds after the last
brew for energy savings.
Cord Storage: Makes transporting your brewer convenient and keeps
countertops tidy.
Travel Mug Friendly: Remove the drip tray to accommodate a travel mug.
Caring for your Brewer
Regular cleaning keeps your brewer running smoothly. Always be sure to turn off and unplug your brewer before cleaning
Brewer Exterior
Keep your Keurig® brewer looking its best by cleaning the exterior from time
to time. Just clean with a damp, soapy, lint-free, non-abrasive cloth. Never
immerse the brewer in water or other liquids.
Drip Tray
The drip tray can hold up to 8 ounces of overflow and should be emptied and
cleaned occasionally. To remove, slide it toward you, keeping it level to
avoid spilling. Rinse and clean with a damp, soapy, lint-free, non-abrasive
cloth.
Water Reservoir
The water reservoir should be cleaned periodically by wiping the inside of the
reservoir and the underside of the lid with a damp, non-abrasive, lint-free
cloth. Do not dry the inside of the water reservoir with a cloth as lint may
remain.
K-Cup® Pod Holder
To remove the K-Cup® pod holder from the brewer, lift the handle and grasp the
top of the K-Cup® pod holder with one hand while pushing up on the bottom of
the K-Cup® pod holder from underneath with the other until it releases. After
cleaning, align the K-Cup® pod holder with the opening using the two front
ribs as a guide and snap into place from the top.
CAUTION: There are sharp needles that puncture the K-Cup® pod above the
K-Cup® pod holder and in the bottom of the K-Cup® pod holder. To avoid risk of
injury, do not put your fingers in the K-Cup® pod holder.
NOTE: Always remove and dispose of the used K-Cup® pod after brewing.
Funnel
Washing the funnel ensures a fresh beverage experience. The funnel should be
washed regularly and can be removed from the K-Cup® pod holder by pulling on
it until it pops off. To replace it, orient the snaps to the indent and just
snap it back onto the K-Cup® pod holder.
Exit Needle
Remove the pod holder assembly and detach the funnel. Locate the exit needle
on the inside bottom of the K Cup® pod holder. Insert a straightened paper
clip into the exit needle to loosen any coffee grounds.
Entrance Needle
Lift the brewer handle and locate the entrance needle on the underside of the
lid. To clean both holes in the needle, hold the brewer handle in the upward
position and with your other hand, carefully insert a straightened paper clip
into both holes. Gently move it around to loosen any coffee grounds. Lower the
handle completely and run two water-only brew cycles. Do not insert a K-Cup®
pod.
TIP: Refer to support.keurig.com for video
instructions on cleaning the entrance/exit needles.
Descaling your Brewer
You should descale your brewer every 3-6 months. Properly follow the descaling
procedure.
Depending on the mineral content of your water, calcium deposits or scale may
build up in your brewer. Scale is non-toxic but if left unattended can hinder
brewer performance. Regularly descaling your brewer every 3-6 months helps
maintain the heating element and other internal parts that come in contact
with water. Calcium deposits may build up faster, making it necessary to
descale more often.
Descaling Procedure
Before you begin, you will need a large ceramic mug, freshwater, Keurig®
Descaling Solution, and access to a sink. Do not use a paper cup. Ensure that
there is no beverage pod in the K-Cup® pod holder. Please allow approximately
45 minutes for the descaling procedure.
STEP 1: Cleansing Rinse
- Turn on your brewer.
- Pour one-third (4.6oz) of the Keurig® Descaling Solution into the water reservoir then add fresh water to the 8oz fill level.
- Place a large ceramic mug on the drip tray plate.
- Lift and lower the handle but do not add a K-Cup® pod.
- Press the brew button.
- Once solution is dispensed, pour the contents into the sink
STEP 2: Internal Tank Soak
- Repeat step 1, but when the brew indicator light turns solid, press the power button as the brewer starts to dispense.
- Let the brewer stand for at least 30 minutes.
- Press and hold the brew button until the solution begins to dispense. Continue to hold the button until all of the solution has been dispensed.
- Pour the contents of the mug into the sink.
STEP 3: Fresh Water Rinse
Repeat step 1 using 8oz of freshwater only. Do not add Keurig® Descaling
Solution. Repeat this step two additional times. You may need to perform
additional freshwater rinse cycles if you notice any residual taste.
NOTE: The cleaning action of Keurig® Descaling Solution may result in a
“foam” dispensed from the brewer. This is natural, as the solution is reacting
with the scale inside. For a brewer that is heavily scaled, the brewer may not
fill properly after the descaler is added. If this occurs, you may see only a
small or no output dispensed, followed by the sound of air blowing out. If
this occurs:
- Turn off and unplug the brewer.
- If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir thoroughly and refill with water.
- Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle. The brewer should begin to function normally as the solution is rinsed out and the scale is removed. If the problem persists, allow the brewer to sit unplugged for at least 30 minutes before continuing with the rinse.
Troubleshooting
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can be cleaned
using a straightened paper clip or similar tool.
- Clean the exit needle of the K-Cup® pod holder. Refer to the Exit Needle care instructions.
- Clean the brewer entrance needle. Refer to the Entrance Needle care instructions.
Brewer Will Not Brew
- A minimum of 6oz of water is required to brew. Add an additional 2oz of water to the reservoir to ensure the minimum fill level has been met, then press the brew button. Repeat until the brewer begins to dispense.
Brewing a Partial Cup
- Press the power button. Press and hold the brew button for 5 seconds until all of the water has been dispensed. Discard the contents into the sink. Press the power button to restart.
- The exit needle may be clogged. Refer to the Exit Needle care instructions.
- Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care instructions.
- The brewer may need to be descaled. If you have repeated the descale procedure on your brewer two times and it is still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
- Make sure that the power button has been turned on.
- Plug brewer into its own grounded outlet. If the electric circuit is overloaded with other appliances, your brewer may not function properly. The brewer should be operated on its own circuit, separate from other appliances.
- For energy savings, the brewer automatically turns off 90 seconds after the last brew. Press the power button to restart.
- If the brewer still doesn’t have power, contact your Keurig® Authorized Service Provider .
Helpful Hints
Water quality varies greatly. If you notice an undesirable taste in your
beverage (such as chlorine or mineral tastes) we recommend using bottled or
filtered water. Do not use distilled water.
Service
Beyond these recommended cleaning and maintenance procedures, this brewer is
not user serviceable. For service, please refer to the Warranty section of
this guide.
Storage
Empty the water reservoir before storing or transporting and take care to
ensure that you store your brewer in a safe and frost free environment. When
you prepare to use it after storage, we recommend rinsing the water reservoir
with fresh water and descaling the brewer as detailed in the Descaling your
Brewer section.
If you plan to move your brewer to a different location, turn the brewer off,
unplug it, and empty the water reservoir. If your brewer has been in an
environment below freezing, please be sure to let it warm to room temperature
for at least 2 hours before using.
Have Questions?
We’re here to help. Visit
commerical.keurig.com for step-by-step videos
on cleaning, descaling, and more.
Warranty
LIMITED ONE-YEAR WARRANTY
Keurig Green Mountain, Inc. warrants to the original purchaser that its brewer
will be free of defects in materials or workmanship under normal use for one-
year from the date of purchase. Keurig, a Keurig Authorized Distributor or
Service Agent will, at their option, repair or replace a defective brewer or
brewer parts under this warranty without charge upon its receipt of proof of
the date of purchase.
If a replacement brewer is necessary to service this warranty, the replacement
brewer may be new or reconditioned. If a replacement brewer or parts are sent,
a new limited one-year warranty will be applied to the replacement brewer or
parts. This warranty only applies to brewers operated in the United States and
Canada. This warranty gives the original purchaser specific legal rights, and
you may also have other rights that vary from state to state and, in the case
of Canada, from province to province. If you obtained this brewer through sale
or rental from a Keurig Authorized Distributor, you may also want to refer to
your distributor’s warranty policies. Only the use of Keurig® K-Cup® brand
pods and accessories will guarantee the proper functioning and lifetime of
Keurig® K-Cup® brewer. Any damage to or malfunction of your brewer resulting
from the use of non Keurig® K-Cup® brand pods and accessories may not be
covered by this warranty or may result in a service fee if the damage or
malfunction is determined to be caused by such use.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS
PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING
FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE.
Some states or provinces do not allow the exclusion or limitations of
incidental or consequential damages, so the above limitation or exclusion may
not apply to you depending on the state or province of purchase. Nor does this
warranty cover damages caused by use of non Keurig® K-Cup® brand pods or
accessories, services performed by anyone other than Keurig or its authorized
service providers, use of parts other than genuine Keurig parts, or external
causes such as abuse, misuse, inappropriate power supply, or acts of God.
OTHER LIMITATIONS
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER EXPRESS WARRANTY,
WHETHER WRITTEN OR ORAL. IN ADDITION, KEURIG HEREBY SPECIFICALLY DISCLAIMS ALL
OTHER WARRANTIES WITH RESPECT TO YOUR BREWER, INCLUDING ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Some states or provinces do not allow disclaimers of such implied warranties
or limitations on how long an implied warranty lasts, so the above limitation
may not apply to you depending on the state or the province of purchase.
HOW DO YOU OBTAIN WARRANTY SERVICE?
Keurig® brewers are high-quality appliances and, with proper care, are
intended to provide years of satisfying performance. However, should the need
arise for warranty servicing; simply call your Keurig Authorized Distributor
(KAD) who originally sold you the brewer or your Keurig Authorized Service
Provider (KASP) for full support. To be re-connected with your KAD or KASP,
please call Keurig at 1.888.287.2739 ext.5. If in Canada, please call:
1.800.361.5628. Keurig Green Mountain, Inc. 33 Coffee Lane Waterbury, VT 05676