Shenzhen Modern Business Trading DKR30 Robot Vaccum Cleaner User Guide

Use the Boundary Strip

To use the boundary strip function, please prepare the special boundary strip in advance, which can be found on the DEENKEE App store or at other DEENKEE branded online outlets.
With the Boundary Strip, you can keep the robot away from any area or item you do not want the robot to clean. The robot will recognize the boundary strip and will not cross the strip.

1. Identify the area or item you do not want the robot to get close to.

2. If necessary, use scissors to cut the Boundary Strip to a shorter length. Make sure to measure correctly the length of the strip you need before cutting.

3.  Apply the supplied strips of the adhesive tape to lay the Boundary Strip flat on the floor. Make sure the strip is placed FLAT on the floor or under an area rug.

– If the Boundary Strip is rolled up, remove and then re-apply on the floor with adhesive tape. Otherwise, the Boundary Strip may not work well. – Make sure the Boundary Strip is placed on the same surface plane robot is used on. – Be careful not to damage the floor when using adhesive tape. It is not recommended for use on carpets. – Keep the Boundary Strip away from objects that emit excessive heat.
3.9 Use, Your Robot with Amazon Alexa/ the Google Assistant
Amazon Alexa or Google Assistant is a smart voice control device that enables you to control the robot with your voice.
Before you start, make sure that:

• The robot is connected to the Charging Base to ensure there is enough power.
• The robot is connected with the DEENKEE App.
• You have an Alexa-enabled device (i e. Amazon Echo, Echo Dot, Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa App or Google Home App is already installed on your smart device, and you have created an account.

To control Robot with Amazon Alexa

• Open the Amazon Alexa app and select “ Skills & Game” from the menus.
• On the Skills screen, search for “DEENKEE HOME”.
• Once you have found the “DEENKEE HOME” skill, tap Enable
• Log in with your DEENKEE account so that Alexa can control your robot.
• Say simple commands to Alexa.

To control the robot with the Google Assistant
The robot now works with Google Assistant on devices like Google Home.

• Open the Google Home App.
• Say “Ok Google, talk to Robot” to the Google Assistant-enabled device to initiate the Google action for Robot.
• Follow the instructions in the Google Home app to authorize the Google Assistant with your DEENKEE App account.
• To control the robot with your voice, say simple commands to Google Assistant.

Regular Robot Care

To keep the robot running at peak performance, perform the following care procedures. If you notice the robot picking up less debris from your floor, then empty the bin, clean the filter and rolling brush.

Recommended Cleaning/replacement frequency:

4.1 Emptying Robot’s Bin

1. Press the bin release button to remove the bin.

2. Open the dust box side cover, Dumping the rubbish. The dust box should be scrubbed with a mop.

Note: The dust box should be scrubbed with a mop, Do not allow water to seep into the fan port when cleaning.

4.2 Cleaning Robot’s Filter

1. Open the dustbin and remove the filter, sponge, and filter gauze.

Note: Rinsing the filter directly with water is not recommended. Gently tapping to remove dust will effectively prolong its life.

2. Rinse the filter gauze.

3. Dry the dust box and filter cloth. Make sure it is dry when you install it back. . I

4.3 Cleaning Robot’s Rolling Brush, Side Brush, Swivel Wheel

1. Take out the rolling brush, clean the vacuuming aisle by a cloth.

2. Clean the rolling brush, Cut down the hair winded in the rolling brush with the provided cleaning tool’s knife.

3. Remove the side brush, use a cloth to remove the dust from the brush.

4. Pull out the swivel wheel, then clean the Swivel Wheel with the cleaning tool.

4.4 Clean the Sensors and Charging Pins
To maintain the best performance, clean the drop sensors and charging pins regularly.

• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

4.5 Cleaning Robot’s Water Tank

1. take out the water tank assembly.

2. Remove the mop.

3. Empty the Water Tank.

4. Washing mop.

5. Let the mop dry in the sun.

6. Dry or naturally dry the water tank.

Troubleshooting

5.1 Error Tones

When the robot witness any trouble, it will emit a series of short or long beeps, and the red indicator on the robot will be solid or flashing.

Flashing red indicator light

Error Tone| Cause| Solution
Two beeps| The robot’s bumper is stuck,| · Tap the robot’s bumper several times to dislodge any debris that may be trapped underneath.
Three beeps| Robot’s drop sensors are dirty.

The robot is stuck on the ledge of a staircase and cannot reverse.

| · Clean the drop sensors gently with a dry cloth.

· Place robot in a new location.

· Use a physical barrier to block off the problem area.

Four beeps| The robot’s power level is too low.| · Manually charge robot for at least 5 hours.
Five beeps| Magnetic stripe sensor misidentification| · Check for magnets around the floor.

·Remove the magnets.

Solid red indicator light
Error Tone| I Cause| Solution
One beep| Robot’s left/right wheel is stuck.| · Turn off the robot and remove any hair or debris from the left/right wheel.
Two beeps| The robot’s side brush is stuck.| ·Turn off the robot and remove any hair or debris from the side brush.
Three beeps| The robot’s suction fan is stuck.| ·Turn off the robot and remove any hair or debris that empties the dust collector.

· Make sure the suction inlet is not blocked by any hair or debris.

Four beeps| Robot’s rolling brush is stuck,| · Turn off the robot and remove any hair or debris from the rolling brush.

Frequently asked questions

position.

· Make sure the battery is fully charged.

·If you still have trouble, turn off the main power switch,wait then turn it back on.

The robot stops working suddenly.| · Check if the robot is trapped or stuck on an obstacle.

· Check if the battery level is too low.

· If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.

You cannot schedule cleanings.| ·Make sure the main power switch on the bottom of the robot is turned on.

· Make sure the time, time of day (AM/PM), and the scheduled time have been set correctly.

· Check if the robot’s power is too low to start cleaning.

Suction power is weak.| · Check if any obstructions are blocking the suction inlet.

·Empty the dust collector.

·Clean the filters with a vacuum cleaner or a cleaning brush.

·Check if the filters are wet due to water or other liquid on the floor. Air- dry the filters completely before use.

Robots cannot be charged.| ·Check if the indicator on the Charging Base lights up. If not, contact
the DEENKEE service center to repair or replace the Charging Base.
·  Dust off the charging contact pin with a dry cloth.
. Check if you can hear a beep when the robot is docked onto the Charging Base. If not, contact the DEENKEE service center to repair or replace the charging Base
Problems| Solutions
---|---
The robot cannot return to the Charging Base.|

•  Remove objects within 3 ft/1 m to the left and right side and within 6ft/2 m of the front of the Charging Base.
• When the robot is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, the robot will need more time to return. Please be patient as it works its way back.
• Clean the charging contact pins.

The rolling brush does not rotate.|

•  Clean the rolling brush.
• Check if the rolling brush and brush guard has been installed properly

Robots’ movements or travel paths are abnormal.|

• Clean the sensors carefully with a dry cloth.
•  Restart the robot by turning the power switch off and on.

The robot cannot connect to a Wi-A network.|

•   Make sure your Wi-Fi router supports 2.46Hz and 802. 11b/g/n bands; the 5GHz band is not supported. For details, refer to the “Troubleshooting > Wi-Fi connection” section in this manual

You cannot control Robot with Amazon Alexa.|

• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa app onto your smart device and enabled ‘Smart Life Skill in the Amazon Alexa app.  For details, refer to the Use Your Robot with Amazon Alexa/ the Google Assistant” section in this manual.
• Make sure you have a DEENKEE account
•  Make sure you are using the correct Alexa voice commands.

You cannot control Robot with the

Google Assistant.

|

• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto your smart device and initiated the “Smart Life” action in the Google Home app. For details, refer to the ‘Use Your Robot with Amazon Alexa/ the Google Assistant” section in this manual.
• Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words “Ok Google:
• Repeat your question. Speak clearly to the Google Assistant

5.3 Wi-Fi Connection
Before IA/I-Fr setup, make sure the robot and your Wi-Fi network meet the following requirements.
Wi-Fi Setup Requirements
Robot:

• The robot is fully charged and the main power switch on the bottom of the robot is turned on.
• Wi-Fi status light slowly flashes green. Wi-Fi Network:
• Use the correct password for your network.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Your Wi-Fi router supports 80211b/g/n and IPv4 protocol.
• You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. The robot does not support the 5GHz frequency band.
• If a robot cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for a Wi-Fi setup. You can switch back once your setup is complete.
• When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connect to a 2.4GHz wireless network.
• When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
• The firewall and port settings of your Wi-Fi router allow the robot to connect with the DEENKEE servers. Network Security Requirements
• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
• WEP EAP (Enterprise Authentication Protocol) is not supported. Wi-Fi Channels
• The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
• Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
• A future software release will support access to channels above 11 for users outside North America Until then, use channels 1-11.

If you cannot control the robot with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the DEENKEE service center for help.

Specifications

| Product Model| D30
---|---|---
Input| 24V= 1,0A
Battery VoltageDC| 14.4 V
Power Consumption| 25 W
Battery Type| DC 14.4 V Li-ion 2600 mAh
Dust Collector Capacity| 0.6 L
Max Cleaning Time| 120 min
Charging Time| 240 – 300 min
| Input| 24V =1,0A
---|---|---
Output| 24V =1,0A

FCC STATEMENT:

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ( ) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 2. any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
   NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
   Consult the dealer or an experienced radio/TV technician for help.
   FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body
   IC warning
   – English: This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license- exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
   RF warning statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.

CUSTOMER SUPPORT
USA Customer Service: +1-(855)-993-9939 I Mon-Fri 9AM-5PM (PST)
EU Customer Service: +44 20 3966 0097 1 Mon-Fri 9AM-5PM(GMT)
Email: support@deenkee.com
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