PETONEER FDW020-M Genio Wi-Fi Pet feeder with HD camera User Guide

PETONEER FDW020-M Genio Wi-Fi Pet feeder with HD camera

What’s included;

Product Details

Install the APP and register Account

For the best experience, download the “Mirabella Genio” app to your smartphone from App Store or Google Play alternatively, you can scan the QR code below, the Genio app icon will be displayed after installed successfully

Safety & Warnings,
please read before using the pet feeder

• Only suitable for indoor use.
• Do not drop anything other than dry pet food into the food hopper. Failure to do so may cause malfunction.
• It is recommended the pet feeder be placed in a corner or up against a wall.
• Please shield or organize the power cord well to prevent your pet from biting the cable which can cause electric shock.
• Do not disassemble or modify the device yourself.
• This feeder is only suitable for dry food and is not suitable for wet food.
• This feeder is suitable for cats or small to medium-size dogs.
• The pet food’s shape and density will cause some deviations from the food hopper’s capacity and the feeding unit’s quantity.
• After each fill-up of the hopper, the portions may be different for the initial feeding. It is recommended to calibrate the feeder manually. (Click the manual feeding button until food is dispensed).

Pet Feeder Installation

Pairing the smart device using Mirabella Genio App

1. Remove the pet feeder from the box, connect the adaptor to the pet feeder, and plug the adaptor into your wall socket.

2. Wait for the Wi-Fi Status LED light to start blinking slowly along with a start-up sound. This can take a few minutes to load If the Wi-Fi status LED did not blink when the pet feeder was turned on, press and hold the manual feeding button until it the Wi-Fi Status light begins to blink.
   

3. Launch Mirabella Genio APP, tap on +, then choose Security & Sensor, select Genio Pet Feeder
   

4. Follow the in-app prompts carefully to complete the network pairing process. (default QR code scanning method)

5. If your pet feeder having difficulty scanning the QR code, an alternative process is by using the AP mode method, by tapping on Net Pairing mode- > Select “AP Mode”, then hit “next step”
   

6. Make sure the pet feeder LED is blinking red slowly, and connect the phone to pet feeder’s network, SmartLife_xxxxxx
   

7. Return to the Genio app and follow the in-app instructions to complete the network pairing process.

Pet Feeder usage Tips (The interface may change subject to software

updates)

FAQ:

Food Status indicator light:

• What does it mean when it is blinking red?
  You have less than 20% food left in the hopper, ensure to refill

• What does it mean when it is sold red?
  The pet feeder is out of food, please refill immediately

• How to connect a pet feeder to another router?
  Go to the pet feeder’ settings page, look for “remove device” Remove it and reset the pet feeder and pair it again through the app.

• Poor performance, taking a long time to load the live footage?
  Please check the Wi-Fi signal, if it is less than 65%, you will need to consider changing the pet feeders location or improving your modem/router

• Pet feeder went offline and doesn’t reconnect back online by itself?
  Go to the pet feeder’ settings page, look for “remove device” Remove it and reset the pet feeder and pair it again through the app.

• Followed the pairing process, went to 100% and received the error ‘Cannot find Device’?

  • Disable the 5GHz network or create a Guest 2.4GHz account in your router settings. Contact your service provider for further details
  • Ensure Wi-Fi LED indicator light is blinking slowly
  • Ensure the phone is on the 2.4GHz Wi-Fi network and not 4G mobile data or 5GHz

• Need further assistance from Mirabella technical support?
  In the genio app home screen, tap on, I, -> FAQ & Feedback -> Report issue Fill in the fault information or suggestions for the app/product, then submit

Mirabella International
1 Mirabella Drive
Tullamarine VIC. 3043 Australia
P.O. Box 319, Tullamarine VIC. 3043 Australia t: 1800 636 528
email: customerservice@mirabella.com.au

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