DFW Schedule An Appointment Instructions
- June 6, 2024
- DFW
Table of Contents
DFW Schedule An Appointment
INSTRUCTIONS
TO SCHEDULE AN APPOINTMENT
(You can schedule an appointment up to 60 days in advance.) Appointments
can be made at the kiosks located in the Access DFW lobby, Terminal B, gate
17, or via the Internet following the instructions below.
- Step 1: Visit www.dfwairport.com/accessdfw on a tablet, home or work computer. Click the “Join the Line” button.
- Step 2 : Enter names and cell phone number. Click “Next.”
- Step 3: Enter your Social Security number and Employer (this is optional). Click “Next.”
- Step 4: Choose what you’re coming in for.
- Step 5: If requested, choose a more specific reason for your visit. (Some queues may not have this screen.)
- Step 6: Choose the box on the right. (If you want to join the line as a walk-in, skip to page 7.)
- Step 7: Choose an appointment day and time. You can choose different days by clicking on the dark gray arrows in the gray bar.
- Step 8: Enter your email (your name will be auto-populated). Click “Next.”
- Step 9: Click “Done.” That’s it, we’ll see you soon!
You will receive a text message like this one. The text messages are
interactive. For a full list of commands you can use to interact with our
scheduler, see the section entitled “Text Commands” 
TO VISIT US AS A WALK-IN
There are 3 ways to visit us as a walk in*:
- Use the kiosks located in the Access DFW lobby, Terminal B, gate 17.
- Via our website: www.dfwairport.com/accessdfw
- Text Access DFW to 972-860-1730 (please note that you must put a space between “Access” and “DFW”)
- Our walk-in line will close when we reach capacity.
Walk-in via the Internet
- Step 1: Visit www.dfwairport.com/accessdfw on a tablet, home
- Step 2: Enter names and cell phone number. Click “Next.”
- Step 3 : Enter your Social Security number and Employer (this is optional). Click “Next.”
- Step 4 : Choose what you’re coming in for.
- Step 5: If requested, choose a more specific reason for your visit. (Some queues may not have this screen.)
- Step 6: Choose the box on the left. (If you want to make an appointment, go to page 2.)
- Step 9: Click “Done.” That’s it, we’ll see you soon!
You will receive a text message like this one. The text messages are
interactive. For a full list of commands you can use to interact with our
scheduler, see the section entitled “Text Commands”
Walk-in via text
Step 1: Text Access DFW to
972-860-1730 (Please note that you must
put a space between “access” and “DFW”)
You will receive text messages like these. (You may receive the text messages
out of order.) The text messages are interactive. For a full list of commands
you can use to interact with our scheduler, see the section entitled “Text
Commands”
TEXT COMMANDS
No matter how you join, you will receive status updates via text 24 hours, 1 hour, and 15 minutes in advance.
Applicants can use the following text commands to interact with our scheduler
:
- S: Request a Status update
- M: Request additional time
- M#: Request a specific amount of additional time (for example, ‘M20’ if you need 20 additional minutes)
- N#: Request a reminder at a specified time before your appointment time or when we are ready to see you (For example, “N30” if you would like a reminder text 30 minutes before) On my way: If you need 5 more minutes to get to our office C/L/Leave All: Leave the line
- J: To rejoin the line if you missed your spot when we called you (you have 10 minutes to use this option)
- H: Request Help
- W: switch to receiving your updates with a phone call
Have questions or need help?
Please call us at (972) 973 5100 or email
accessdfw@dfwairport.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>