Hangzhou Ezviz Software CSHB82C4 Smart Home Battery Camera User Manual

: June 6, 2024
: Hangzhou Ezviz Software

Hangzhou Ezviz Software CSHB82C4 Smart Home Battery Camera

Overview

Package Contents
Basics

Reset Button

Setup

Power on the Camera
In the shutdown state, press and hold the POWER button for 2s to power on.
If the camera is out of battery, connect it to power outlet with the power adapter for charging(5V 2A).

Both of the power adapter (5V 2A) and solar panel need to be purchased separately.
Remove the camera from the wall before charging.
Please do not charge the camera when the temperature exceeds 45 degrees or below 0 degrees.
It is not allowed to charge the camera with power adapter outdoors.
When charging, the camera will be automatically turned on.

Get the EZVIZ App

Connect your mobile phone to Wi-Fi using your 2.4GHz network
Download and install the EZVIZ app by searching for “EZVIZ” in the App Store or Google PlayTM.
Launch the app and register an EZVIZ user account.
If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for “EZVIZ”.

Add the camera to EZVIZ

Log in to your EZVIZ app account.
On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.
Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Follow the EZVIZ app wizard to finish network configuration of the camera.

Camera Installation

Installation Location

Choose a location with a clear, unblocked field of view and with a good wireless signal.

Make sure the wall is strong enough to withstand three times the weight of the camera.
Recommended installation height: 10.0 ft (3m);
Detection distance range: 6.5-32.8 ft (2-10m).
Make sure that side-to-side traffic crosses the camera’s field of view. The camera’s motion sensor is much more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera.
Limited by PIR detection technology, the camera may fail to detect motion when environment temperature is close to human body temperature or someone approaches the PIR sensor vertically.
It is recommended to set detection sensitivity on the EZVIZ app when selecting location. Thus you can verify if motion can be detected in the camera’s placement and adjust the sensitivity based on the size and distance of detected object.

Important Notes on Reducing Too Much Alarms:

Do not install the camera under strong light conditions, including sunshine, bright lamp lights, etc.
Do not place the camera near any outlets, including the air conditioner vents, humidifier outlets, the heat transfer vents of projectors, etc.
Do not install the camera at places with strong wind.
Do not install the camera in front of a mirror.
Keep the camera at least 1 meter away from any wireless devices, including Wi-Fi routers and phones in order to avoid wireless interference.

Installation Steps

The camera can be wall-mounted and ceiling mounted. Ceiling/Wall Mount

Please separate the mounting base and the camera first.
Remove the protective film from the lens.
Drill template onto a clean and flat surface.
(For cement wall only) Drill screw holes according to the template, and insert the anchors.
Use screws to fix the mounting base according to the template.
Mount the camera to the mounting base.

View Your Device

The app interface may be different due to version updates, and the interface of the app you installed on your phone shall prevail.

Live View: When you launch the EZVIZ app, the device page displays are shown below. You can view and listen to a live feed, take snapshots, record videos, and choose video definition as needed.

Swipe left and right across the screen to see more icons.

Parameter	Description

Working Mode

| • Record Mode: The camera will keep recording. Please plug the camera in.

• Performance Mode: One video clip is longer but saves less power.

• Power Saving Mode: One video clip is shorter and saves more power.

• Super Power-saving: Sleep Mode is on. Active live view can wake up the camera.

• Configure Working Mode: Customize the working mode in different

periods.

Intelligent Detection

| You can select a detection type and set detection sensitivity and detection zones here.

Detection Types:

• PIR Infrared Detection: Device will send alerts when capturing heat energy of animal or human.

• Human Shape Detection: When it is enabled, device will send out an alarm when human body activities are detected.

• Detection Sensitivity Settings: You can set and test the detection sensitivity here.

• Detection Zone: You can draw motion detection area by clicking,

linear sliding and linear closed sliding.

Notification

| For Device-side:

• Audible Notification: You can set your notification sound in different states like mute, intensive, soft, and even custom sound. You can also customize the voice prompt in different periods.

• Light Notification: When enabled, camera lights will be flashing when detection is triggered.

For App-side:

• Message Notification: When it is disabled, you will receive events in Library but will not push notification.

Audio| When disabled, both live view and recorded videos will not have audio.

Image

| You can select different shooting modes here.

• Image Styles:

• Original: Default image style.

• Soft: Lower color saturation.

• Vivid: Higher color saturation.

• Night Vision Mode:

• Color Night Vision: Warm light, can be used as night and the image is colorful.

• Black/White Night Vision: IR Light, of high invisibility and the image is black and white.

•OSD: When enabled, OSD with the device name will be displayed on all videos captured by the camera.

Light

| When disabled, the camera indicator will be off.

Exception: The camera indicator will still be on when the camera is exceptional.

Battery| You can see the battery remaining capacity here.
Cloud Storage| You can subscribe and manage the cloud storage.

Record List

| You can see micro SD card or eMMC memory card capacity, used space and free space here, and also you can enable or disable cloud storage services here.
Security Settings| If enabled, images captured by the camera can only be avaliable after you enter a password, and you can also change the encryption password here.
Network| You can also check the Wi-Fi signal strength.

Device Information

| You can see the device information here, and choose a space where you want to place the device.

• Time Zone: You can select time zone as needed here.

• Time Format: You can select date format as needed here.

• User Guide: You can read user guide of the camera here.

Share the Device| You can enter an email address or phone number to invite and grant device permissions to a family member or guest.

Delete Device

| Tap to delete the camera from EZVIZ cloud. After you have deleted the camera, videos stored in the cloud will not be deleted. Once you add the camera again, the videos can still be viewed.

EZVIZ Connect

Use Amazon Alexa

These instructions will enable you to control your EZVIZ devices with Amazon Alexa. If you run into any difficulties during the process, please refer to

Before you start, make sure that:

EZVIZ devices are connected to the EZVIZ app.
In the EZVIZ app, turn off the “Video Encryption” in the Device Settings page.
You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-Show, Fire TV (all generations), Fire TV stick (second-generation only), or Fire TV Edition smart TVs).
The Amazon Alexa app is already installed on your smart device, and you have created an account.

To Control EZVIZ devices with Amazon Alexa:

Open the Alexa app and select “Skills and Games” from the menu.
On the Skills and Games screen, search for “EZVIZ”, and you will find “EZVIZ” skills.
Select your EZVIZ device’s skill, then tap ENABLE TO USE.
Enter your EZVIZ username and password, and tap Sign in.
Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
You will see “EZVIZ has been successfully linked”, then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
Go back to Alexa app menu and select “Devices”, and under devices you will see all your EZVIZ devices.

Voice Command
Discover a new smart device via the “Smart Home” menu in the Alexa app or the Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple commands to Alexa.Your device’s name for example: “show xxxx camera,” can be changed in the EZVIZ app. Each time you change the name of the device, you will need to discover the device again to update the name.

Troubleshooting

What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.Try to restart the smart device and re-discover the device on Alexa.
Why the device’s status is “Offline” on Alexa?
Your device might have been disconnected from the network. Restart the smart device and re-discover on Alexa. Check if your router is connected to the Internet and try again For details about countries where Amazon Alexa is available, see Amazon Alexa’s official website.

Use Google Assistant

With Google Assistant, you can activate your EZVIZ device and watch live by speaking Google Assistant voice commands.

The following devices and apps are required:

A functional EZVIZ app.
In the EZVIZ app, turn off the “Video Encryption” and turn on the “Audio” in the Device Settings page.
A TV with a functional Chromecast connecting to it.
The Google Assistant app on your phone.

To get started, follow the steps below:

Set up the EZVIZ device and make sure it works properly on the app.
Download the Google Home app from the App Store or Google Play store and log into your Google account.
On the Myhome screen, tap “+” on the upper-left corner, and select “Set up device” from the menu list to go to the Set up interface.
Tap Works with Google, and search for “EZVIZ”, where you will find “EZVIZ” skills.
Enter your EZVIZ username and password, and tap Sign in.
Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
Tap Return to app.
Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
Now try some commands. Use the name of the camera that you created when you set up the system.

Users can manage devices as a single entity or in a group. Adding devices to a room allows users to control a group of devices at the same time using one command.

See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE. Platform%3DAndroid&hl=en For additional information about the device, please refer to www.ezviz.eu.

FAQ

Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then local recording will continue but cloud recording will stop. If the camera is powered off, both video recordings will stop.

Q: Why the alarm is triggered when nobody in the image?
A: Try to set the alarm sensitivity lower. Please notice that vehicles and animals are also the trigger source.

Q: Does the camera support adding an SD card?
A: The camera has a built-in 32G eMMC memory card, loop recording, and does not support SD card capacity expansion.

Q: Live view or playback failed.
A: Make sure that your network is well connected. Watching live videos needs a good bandwidth. You can refresh the video, or change a network and try again.

Initiatives on the Use of Video Products

Thank you for choosing EZVIZ products. Technology affects every aspect of our life. As a high-tech company, we are increasingly aware of the role technology plays in improving business efficiency and quality of life, but at the same time, the potential harm of its improper usage. For example, video products are capable of recording real, complete and clear images. This provides a high value in retrospect and preserving real-time facts. However, it may also result in the infringement of a third party’s legitimate rights and interests if improper distribution, use and/or processing of video data takes place. With the philosophy of “Technology for the Good”, EZVIZ requests that every end user of video technology and video products shall comply with all the applicable laws and regulations, as well as ethical customs, aiming to jointly create a better community. Please read the following initiatives carefully:

Everyone has a reasonable expectation of privacy, and the installation of video products should not be in conflict with this reasonable expectation. Therefore, a warning notice shall be given in a reasonable and effective manner and clarify the monitoring range, when installing video products in public areas. For non-public areas, a third party’s rights and interests shall be evaluated when installing video products, including but not limited to, installing video products only after obtaining the consent of the stakeholders, and not installing highly-invisible video products.
The purpose of video products is to record real activities within a specific time and space and under specific conditions. Therefore, every user shall first reasonably define his/her own rights in such specific scope, in order to avoid infringing on a third party’s portraits, privacy or other legitimate rights.
During the use of video products, video image data derived from real scenes will continue to be generated, including a large amount of biological data (such as facial images), and the data could be further applied or reprocessed. Video products themselves could not distinguish good from bad regarding how to use the data based solely on the images captured by the video products. The result of data usage depends on the method and purpose of use of the data controllers. Therefore, data controllers shall not only comply with all the applicable laws and regulations and other normative requirements, but also respect international norms, social morality, good morals, common practices and other non-mandatory requirements, and respect individual privacy, portrait and other rights and interests.
The rights, values and other demands of various stakeholders should always be considered when processing video data that is continuously generated by video products. In this regard, product security and data security are extremely crucial. Therefore, every end user and data controller, shall undertake all reasonable and necessary measures to ensure data security and avoid data leakage, improper disclosure and improper use, including but not limited to, setting up access control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security.
Video products have made great contributions to the improvement of social security around the world, and we believe that these products will also play an active role in more aspects of social life. Any abuse of video products in violation of human rights or leading to criminal activities are contrary to the original intent of technological innovation and product development. Therefore, each user shall establish an evaluation and tracking mechanism of their product application to ensure that every product is used in a proper and reasonable manner and with good faith.

Regulatory Information

This product and – if applicable – the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info.
2006/66/EC and its amendment 2013/56/EU (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for speciﬁc battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info.

EC DECLARATION OF CONFORMITY

Hereby, Hangzhou EZVIZ Software Co., Ltd. declares that the radio equipment type [refer to the cover of the quick start guide] is in compliance with Directive 2014/53/EU.
The full text of the EC DECLARATION OF CONFORMITY is available at the following web link: http://www.ezvizlife.com/declaration-of-conformity.

Important Safety Information

Note: Please read the manual before using the device.

Alternating current.
Direct current.
This symbol on the device indicates that the safety compatibility manual and / or installation manual must be read, which contains information related to the safe operation of the device.

Caution: Be sure to read these instructions before operating the equipment.This symbol on the device indicates that the surface or component is overheating. If you touch this surface, you may cause personal injury.
Warning: To reduce the risk of personal injury due to overheating of the components, wait until the surface cools down before touching.
Warning: The separate earthing terminal must be permanently connected to earth.
Warning: For SELV DC input: the DC power source shall comply with the Safety Extra-Low Voltage (SELV) requirements of EN/IEC 60950-1, EN/IEC 62368-1.
Warning: The power source should meet limited power source or PS2 requirements according to IEC/EN 60950-1 or IEC/EN 62368-1.
Caution: Do not block ventilation openings while the system is on, and keep at least 2 cm distance from ventilation openings and walls or other things which may block the openings.
Warning: Disposal of a battery into ﬁre or a hot oven, or mechanically crushing or cutting of a battery that can result in an explosion. Warning: Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of ﬂammable liquid or gas.
Warning: A battery subjected to extremely low air pressure that may result in an explosion or the leakage of ﬂammable liquid or gas. Warning: Dispose of used batteries according to the instructions.
Warning: Replace only with the same or equivalent type recommended by the manufacturer.
Caution: THE PRODUCT IS BUILT IN A REPLACEABLE BATTERY.
Warning: Do not ingest battery, Chemical Burn Hazard.
Caution: This product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
Caution: Keep new and used batteries away from children.
Caution: If the battery compartment does not close securely, stop using the product and keep it away from children.
Caution: If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention. Caution: Risk of ﬁre or explosion if the battery is replaced by an incorrect type.
Warning: Do not attempt to disassemble, repair, or alter the device.
Warning: To avoid electric shock, please wear shoes with rubber soles. To avoid injuries, please wear glooves when maintaining the device. Warning: If you are not familiar with knowledge of cable laying and cable connection, please make sure that the power switch has been turned off before installation and maintenance.
Warning: If you want to disconnect the device from the power source, please unplug the DC power terminal that connects the power adapter and device.
Warning: Flame may spread outside and ignite nearby combustible material without front cover! Please reinstall the front cover correctly before normal operation.
Warning: Do not detach the front cover when the device is working properly. The front cover can only be detached when you need to restart the device. After restarting the device, please reinstall the front cover correctly before normal operation.

Use only power adapters listed in the Table.

Adapter manufacture: Shenzhen Honor Electronic Co., Ltd

Adapter model:

ADS-10LA-06 05010EPCU/EPC(US),
ADS-10RH-06 05010EPB (UK),
ADS-10RH-06 05010EPG(EU),
ADS-10RH-06 05010EPSA(SA),
ADS-10RH-06 05010EPBR(BR),
ADS-10RH-06 05010EPI(IN),
ADS-12CG-06 05010EPC(JP)
Sichuan Jiuzhou Electronic Technology Co., Ltd DYS05200CQ-U, DYS05200CQ-E A 5V2A adapter is recommended, if the power adapter is not included in the package.

FCC Information

Please take attention that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

this device may not cause interference, and
this device must accept any interference, including interference that may cause undesired operation of the device.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.