IKEA 904.672.68 GRUNDAD Induction Hob Instruction Manual
- June 6, 2024
- Ikea
Table of Contents
- Safety information
- Safety instructions
- Installation
- Electrical connection
- Product description
- Daily use
- Cooking table
- Cookware guidance
- Care and cleaning
- Troubleshooting
- Technical data
- Energy efficiency
- Environmental concerns
- IKEA guarantee
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
**GRUNDAD
**
Please refer to the last page of this manual for the full list of IKEA- appointed After Sales Service Providers and relative national phone numbers.
Safety information
Before the installation and use of the appliance, carefully read the supplied instructions. The manufacturer is not responsible if an incorrect installation and use cause injuries and damage. Always keep the instructions with the appliance for future reference.
Children and vulnerable people’s safety
- This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
- Children between 3 and 8 years of age and persons with very extensive and complex disabilities shall be kept away from the appliance unless continuously supervised.
- Children less than 3 years of age should be kept away from the appliance unless continuously supervised.
- Do not let children play with the appliance.
- Keep all packaging away from children and dispose of it appropriately.
- Keep children and pets away from the appliance when it operates or when it cools down. Accessible parts may become hot during use.
- If the appliance has a child safety device, it should be activated.
- Children shall not carry out cleaning and user maintenance of the appliance without supervision.
General Safety
- WARNING: The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements.
- Do not operate the appliance by means of an external timer or separate remote-control system.
- WARNING: Unattended cooking on a hob with fat or oil can be dangerous and may result in fire.
- NEVER try to extinguish a fire with water, but switch off the appliance and then cover the flame e.g. with a lid or a fire blanket.
- CAUTION: The cooking process has to be supervised. A short-term cooking process has to be supervised continuously.
- WARNING: Danger of fire: Do not store items on cooking surfaces.
- Metallic objects such as knives, forks, spoons, and lids should not be placed on the hob surface since they can get hot.
- Do not use the appliance before installing it in the built-in structure.
- Disconnect the appliance from the electrical supply before maintenance.
- Do not use a steam cleaner to clean the appliance.
- After use, switch off the hob element by its control and do not rely on the pan detector.
- If the glass-ceramic surface/glass surface is cracked, switch off the appliance and unplug it from the mains. In case the appliance is connected to the mains directly using a junction box, remove the fuse to disconnect the appliance from the power supply. In either case, contact the Authorised Service Centre.
- If the supply cord is damaged, it must be replaced by the manufacturer, the Authorised Service Centre, or similarly qualified persons in order to avoid a hazard.
- WARNING: Use only hob guards designed by the manufacturer of the cooking appliance or indicated by the manufacturer of the appliance in the instructions for use as suitable or hob guards incorporated in the appliance. The use of inappropriate guards can cause accidents.
Safety instructions
Installation
Warning! The appliance must be installed by the authorized installer.
Follow the Assembly instructions supplied with the appliance.
- Remove all the packaging.
- Do not install or use a damaged appliance.
- Keep the minimum distance from other appliances and units.
- Always take care when moving the appliance as it is heavy. Always use safety gloves and enclosed footwear.
- Seal the cut surfaces with a sealant to prevent moisture to cause swelling.
- Protect the bottom of the appliance from steam and moisture.
- Do not install the appliance adjacent to a door or under a window. This prevents hot cookware from falling from the appliance when the door or the window is opened.
- Make sure that the space underneath the hob is sufficient for air circulation.
- The bottom of the appliance can get hot. If the appliance is installed above the drawers, make sure to install a noncombustible separation panel under the appliances to
prevent access to the bottom.
Electrical Connection
Warning! Risk of fire and electric shock.
- All electrical connections should be made by the authorized installer.
- The appliance must be earthed.
- Before carrying out any operation make sure that the appliance is disconnected from the power supply.
- Make sure that the parameters on the rating plate are compatible with the electrical ratings of the main power supply.
- Make sure the appliance is installed correctly. Loose and incorrect electricity mains cable or plug (if applicable) can make the terminal become too hot.
- Use the correct electricity main cable.
- Do not let the electricity mains cable tangle.
- Make sure that shock protection is installed.
- Use the strain relief clamp on the cable.
- Make sure the mains cable or plug (if applicable) does not touch the hot appliance or hot cookware when you connect the appliance to the near sockets.
- Do not use multi-plug adapters and extension cables.
- Make sure not to cause damage to the mains plug (if applicable) or to the mains cable. Contact our Authorised Service Centre or an electrician to change a damaged mains cable.
- The shock protection of live and insulated parts must be fastened in such a way that it cannot be removed without tools.
- Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation.
- If the main socket is loose, do not connect the mains plug.
- Do not pull the main cable to disconnect the appliance. Always pull the mains plug.
- Use only correct isolation devices: line protecting cut-outs, fuses (screw type fuses removed from the holder), earth leakage trips, and contractors.
- The electrical installation must have an isolation device that lets you disconnect the appliance from the mains at all poles. The isolation device must have a contact opening width of a minimum of 3 mm.
Use
Warning! Risk of injury, burns, and electric shock.
-
Remove all the packaging, labeling, and protective film (if applicable) before first use.
-
This appliance is for household use only.
-
Do not change the specification of this appliance.
-
Make sure that the ventilation openings are not blocked.
-
Do not let the appliance stay unattended during operation.
-
Set the cooking zone to “off” after each use.
-
Do not rely on the pan detector.
-
Do not put cutlery or saucepan lids on the cooking zones. They can become hot.
-
Do not operate the appliance with wet hands or when it has contact with water.
-
Do not use the appliance as a work surface or as a storage surface.
-
If the surface of the appliance is cracked, disconnect immediately the appliance from the power supply. This to prevent an electrical shock.
-
Users with a pacemaker must keep a distance of a minimum 30 cm from the induction cooking zones when the appliance is in operation.
-
When you place food into hot oil, it may splash.
Warning! Risk of fire and explosion -
Fats and oil when heated can release flammable vapors. Keep flames or heated objects away from fats and oils when you cook with them.
-
The vapors that very hot oil releases can cause spontaneous combustion.
-
Used oil, that can contain food remnants, can cause fire at a lower temperature than oil used for the first time.
-
Do not put flammable products or items that are wet with flammable products in, near, or on the appliance.
Warning! Risk of damage to the appliance. -
Do not keep hot cookware on the control panel.
-
Do not put a hot pan cover on the glass surface of the hob.
-
Do not let cookware boil dry.
-
Be careful not to let objects or cookware fall on the appliance. The surface can be damaged.
-
Do not activate the cooking zones with
empty cookware or without cookware. -
Do not put aluminum foil on the appliance.
-
Cookware made of cast iron, aluminum, or with a damaged bottom can cause scratches on the glass / glass-ceramic. Always lift these objects up when you have to move them on the cooking surface.
-
This appliance is for cooking purposes only. It must not be used for other purposes, for example, room heating.
Care and cleaning -
Clean the appliance regularly to prevent the deterioration of the surface material.
-
Switch off the appliance and let it cool down before cleaning.
-
Do not use water spray and steam to clean the appliance.
-
Clean the appliance with a moist soft cloth. Only use neutral detergents. Do not use abrasive products, abrasive cleaning pads, solvents, or metal objects.
Service -
To repair the appliance contact the Authorised Service Centre. Use original spare parts only.
-
Concerning the lamp(s) inside this product and spare part lamps sold separately: These lamps are intended to withstand extreme physical conditions in household appliances, such as temperature, vibration, humidity, or are intended to signal information about the operational status of the appliance. They are not intended to be used in other applications and are not suitable for household room illumination.
Disposal
Warning! Risk of injury or suffocation. -
Contact your municipal authority for information on how to discard the appliance correctly.
-
Disconnect the appliance from the main supply.
-
Cut off the mains electrical cable close to the appliance and dispose of it.
Installation
Warning! Refer to Safety chapters.
General information
The installation process must follow the laws, ordinances, directives, and standards (electrical safety rules and regulations, proper recycling in accordance with the regulations, etc.) in force in the country of use!
- For further information on the installation refer to the Assembly Instruction.
- If there is no oven beneath the hob, install a separation panel under the appliance according to the Assembly Instruction.
- Do not use silicon sealant between the appliance and the worktop.
Electrical connection
Warning! Refer to Safety chapters.
Warning! All electrical connections must be made by an authorized
installer.
Electrical connection
- Before connecting, check if the nominal voltage of the appliance, provided on the rating plate, corresponds to the available supply voltage. The rating plate is located on the lower casing of the hob.
- Follow the connection diagram (it is located on the underneath surface of the casing of the hob).
- Use only original spare parts provided by spare parts service.
- The appliance is not provided with the main cable. Buy the right one from a specialized dealer. Single-phase or two-phase connection requires a mains cable with a minimum of 70°C temperature stability. The cable needs mandatory end sleeves. According to IEC regulations use for one phase connection: mains cable 3 x 4mm² and for a two-phase connection: mains cable 4 x 2.5mm². Please respect specific national regulations as the first priority.
- You must have the means for disconnection incorporated in the fixed wiring.
- You must have the connection and the connecting links carried out as shown in the connection diagram.
- The earth lead is connected to the terminal and must be longer than leads carrying electric current.
- Secure the connecting cable with cable clips or clamps.
Connection diagram
Insert the shunts between the screws as shown.
Wiring colors: | Wiring colors: |
---|---|
Yellow/green | |
N | Blue |
L | Black or brown |
L2 |
Tighten the terminal screws securely!
Once you connect the hob to the mains, check if all the cooking zones are
ready to use. Place a pot with some water on a cooking zone and set the power
setting for
each zone to the maximum level for a short time.
If a symbol comes on the display after you switch on the hob for the first
time, refer to “Troubleshooting”.
Product description
Cooking surface layout
- Single cooking zone (180 mm) 1800 W
- Single cooking zone (145 mm) 1200 W
- Control panel
- Single cooking zone (180 mm) 1800 W
- Single cooking zone (145 mm) 1200 W
Control panel layout
- To switch the appliance on / off.
- To activate and deactivate Lock / Child Lock / Cleaning mode.
- To select the cooking zone.
- Power setting display:
- To increase or decrease the power setting.
Power setting displays
Display | Description |
---|---|
The cooking zone is deactivated. | |
The cooking zone operates. | |
There is a malfunction. Refer to “Troubleshooting”. | |
A cooking zone is still hot (residual heat). | |
Lock / Child Lock / Cleaning mode operates. | |
Incorrect or too small cookware or no cookware on the cooking zone. | |
Automatic Switch Off operates. |
Residual heat indicator
Warning! There is a risk of burns from residual heat. The indicators show
the level of residual heat for the cooking zones you are currently using. The
indicators may also come on for the neighboring cooking zones even if you are
not using them. The induction cooking zones produce the heat necessary for the
cooking process directly in the bottom of the cookware. The glass-ceramic is
heated by the heat of the cookware.
Daily use
Switching on / off
Touch for 1 second to switch the appliance on / off.
Automatic Switch Off
The function switches off the appliance automatically if:
- all cooking zones are deactivated.
- you do not set the power setting after switching on the appliance.
- you cover any symbol with an object (a pan, a cloth, etc.) for longer than approx. 10 seconds.
- you do not deactivate a cooking zone after a certain time, you do not modify the power setting, or if overheating occurs (e.g. when a pan boils dry). The symbol lights up. Before using it again, you must set the cooking zone to .
Power setting | Automatic switch-off after |
---|---|
6 hours | |
5 hours | |
4 hours | |
1.5 hours |
If cookware that is not suitable is used, lights up on the display and after 2 minutes the indicator for the cooking zone deactivates.
Adjusting the power setting
To set the cooking zone touch the sensor field related to this zone. The display highlights the heat setting indication ( ). Touch + to increase the heat setting. Touch
– to decrease the heat setting. Touch at the same time to deactivate the cooking zone.
Lock / Cleaning mode
You can lock the control panel and keep the cooking zones operating. It
prevents an accidental change of the power setting.
Use the function to clean the surface of the hob during the cooking session,
if needed.
First set the power setting.
To start the function touch . The symbol comes on for 4 seconds.
To stop the function touch . The power setting that you set before comes on.
When you switch off the appliance, you also stop this function.
Child Lock
This function prevents an accidental operation of the appliance.
To activate the function:
-
Switch on the appliance with . Do not set the power settings.
-
Touch for 4 seconds. The symbol comes on.
-
Switch off the appliance with . To deactivate the function:
-
Switch on the appliance with. Do not set the power settings. Touch for 4 seconds. The symbol comes on.
-
Switch off the appliance with .
To override the function for only one cooking time: -
Switch on the appliance with . The symbol comes on.
-
Touch for 4 seconds. Set the power setting in 10 seconds. You can operate the appliance.
-
When you switch off the appliance with , the function operates again.
OffSound Control (Deactivation and
activation of the sounds)
Originally the sounds of the appliance are activated.
Activating and deactivating the sounds:
- Switch off the appliance.
- Touch for 3 seconds. The display comes on and goes out.
- Touch for 3 seconds. On the left front, the zone display comes on, and on the right front zone display or comes on.
- Touch of the rear right zone to choose one of the following:
-
on the right front zone display – the sounds are off.
-
on the right front zone display – the sounds are on. To confirm your selection wait for 10 seconds until the appliance switches off automatically.
When the function is set to you can hear the sounds only when: -
you touch .
-
you put something on the control panel.
If there is a problem with the electrical supply and the appliance switches off it does not keep previous settings.
Power exchange function
If multiple zones are active and the consumed power exceeds the limitation of
the power supply, this function divides the available power between all
cooking zones. The hob controls heat settings to protect the fuses of the
house installation.
- The heat setting of the cooking zone selected last is always prioritized. The remaining power will be divided between the previously activated cooking zones in reverse order of selection.
- The heat setting display of the reduced zones changes between the initially selected heat setting and the reduced heat setting.
- Wait until the display stops flashing or reduce the heat setting of the cooking zone selected last. The cooking zones will continue operating with the reduced heat setting. Change the heat settings of the cooking zones manually, if necessary. Refer to the illustration for possible combinations in which power can be distributed among the cooking zones.
Cooking table
Heat setting | Use to: | Time (min) | Hints |
---|---|---|---|
1 | Keep cooked food warm. | as necessary | Put a lid on the cookware. |
1 – 2 | Hollandaise sauce, melt: butter, chocolate, gelatine. | 5 – 25 | Mix from |
time to time.
1 – 2| Solidify fluffy omelets and baked eggs.| 10 – 40| Cook with a lid on.
2 – 3| Simmer rice and milk-based dishes, heat up ready-cooked meals.| 25 –
50| Add at least twice as much liquid as rice, and mix milk dishes halfway
through the procedure.
3 – 4| Steam vegetables, fish, meat.| 20 – 45| Add a couple of tablespoons of
liquid.
4 – 5| Steam potatoes.| 20 – 60| Use max. 1,4 I of water for 750 g of
potatoes.
4 – 5| Cook larger quantities of food, stews, and soups.| 60 -150| Up to 3 I
of liquid plus ingredients.
Heat setting| Use to:| Time (min)| Hints
---|---|---|---
6 – 7| Gentle fry: escalope, veal cordon bleu, cutlets, rissoles, sausages,
liver, roux, eggs, pancakes, doughnuts.| as necessary| Turn halfway through.
7 – 8| Heavy fry, hash browns, loin steaks, steaks.| 5 -15| Turn halfway
through.
9| Boil water, cook pasta, sear meat (goulash, pot roast), and deep-fry chips.
The data in the table is for guidance only.
Cookware guidance
Warning! Refer to Safety chapters.
What pots to use
Only use cookware that is suitable for induction hobs. The cookware must be made of a ferromagnetic material, such as:
- cast iron;
- enameled steel;
- carbon steel;
- stainless steel (most types);
- aluminum with ferromagnetic coating or a ferromagnetic plate.
To determine if a pot or pan is suitable,
check for the symbol (usually stamped on the bottom of the cookware). You can
also hold a magnet to the bottom. If it clings to the underside, the cookware
will work on the induction hob.
To ensure optimum efficiency, always use pots and pans with a flat bottom that
distributes the heat evenly. If the bottom is uneven, this will affect power
and heat conduction.
How to use
Minimum diameter of pot/pan base for the different cooking areas
To ensure that the hob operates properly, the cookware must have a suitable
minimum diameter as well as cover one or more of the reference points
indicated on the surface of
the hob.
Always use the cooking zone that best corresponds to the diameter of the
bottom of the cookware.
Cooking zone | Cookware diameter [mm] |
---|---|
Left rear | 125 – 145 |
Left front | 145 – 180 |
Right rear | 145 – 180 |
Right front | 125 – 145 |
Empty or thin-based pots/pans
Do not use empty pots/pans or cookware with thin bases on the hob as it will
not be able to monitor the temperature, or will turn off automatically if the
temperature is too
high. This may result in damage to the cookware or the hob surface. If such a
situation occurs, do not touch anything and wait for all components to cool
down. If an error message appears, refer to “Troubleshooting”.
Hints / tips
Noises during cooking
When a cooking zone is active, it may hum briefly. This is characteristic of
all ceramic glass cooking zones and does not impair either the function or the
life of the appliance. The noise depends on the cookware used. If it causes a
considerable disturbance, it might help to change the cookware.
Care and cleaning
General information
Warning! Switch off the appliance and let it cool down before you clean
it.
Warning! For safety reasons, do not clean the appliance with steam
blasters or high-pressure cleaners.
Warning! Sharp objects and abrasive cleaning agents will damage the
appliance. Clean the appliance and remove the residues with water and dish
soap after each use. Remove also the remnants of the cleaning agents.
Scratches or dark stains on the glass-ceramic that cannot be removed do not
affect the functioning of the appliance.
Removing the residues and stubborn residues
Food containing sugar, plastics, or tin foil residues should be removed at
once. A scraper is the best tool for cleaning the glass surface. It is not
supplied with the appliance. Place a scraper on the hob surface at an angle
and remove residues by sliding the blade over the surface. Clean the appliance
using a damp cloth and some dish soap. Finally, wipe the glass surface dry
with a clean cloth. Limescale rings, water rings, fat splashes, or shiny
metallic discolorations should be removed after the appliance has cooled down.
Use only a specialized cleaner for glass ceramic or stainless steel.
Troubleshooting
Warning! Refer to Safety chapters.
What to do if…
Problem | Possible cause | Remedy |
---|---|---|
You cannot switch on the appliance or operate it. | The appliance is not | |
connected to an electrical supply or it is connected incorrectly. | Check if |
the appliance is correctly connected to the electrical supply. Ensure a
correct installation by calling an authorized installer.
More than 10 seconds
passed since you switched on the appliance.| Switch on the appliance again.
Child Lock or Lock is on| Deactivate Child Lock. Refer to ” Child Lock” or ”
Lock”.
Several symbols on the control panel were touched at the same time.| Touch
only one symbol at a time.
There is water or fat stains on the control panel.| Clean the control panel
and wait for a few seconds before switching it on again.
The display keeps switching between two power settings.| The power exchange
function is reducing the power of this cooking zone.| Refer to ” Power
exchange function”.
The residual heat indicator is not displaying anything.| The cooking zone was
only on for a short time and is therefore not hot.| If the cooking zone is
supposed to be hot, call the After Sales Service.
There is no signal when you touch panel symbols.| The signals are
deactivated.| Activate the signals. Refer to “OffSound Control”.
and a number comes on.| There is an error in the hob.| Disconnect the hob from
the electrical supply for some time. Disconnect the fuse from the electrical
system of the house. Connect it again. If comes
on-again, speak to an authorized installer.
If there is a fault, try to resolve it by following the troubleshooting
guidelines.
If the problem cannot be resolved, contact your IKEA store or the After Sales
Service. You can find a full list of IKEA-appointed contacts at the end of
this user manual.
If you operated the appliance wrongly, or the installation was not carried out
by an authorized installer, the visit from the After Sales Service technician
or dealer may not take place free of charge, even during the warranty period.
Technical data
Rating Plate
The graphic above serves to represent the rating plate of the appliance. The
actual rating plate is located on the bottom of the casing. The serial number
is specific to each product.
Dear Customer, keep the additional rating plate with the user manual. This
will allow us to assist you better by identifying precisely your hob, in case
you need our assistance in
the future. Thank you for your help!
Energy efficiency
Product information according to EU 66/2014 is valid for the EU market only
Model identification | GRANDAD 904-672-68 | |
---|---|---|
Type of hob | Built-In Hob | |
Number of cooking zones | 4 | |
Heating technology | Induction | |
Diameter of circular cooking zones (0) | Left front Left rear | |
Right front Right rear | 18.0 cm 14.5 cm 14.5 cm 18.0 cm | |
Energy consumption per cooking zone (EC electric cooking) | Left front Left |
rear
Right front Right rear| 183.8 Wh / kg 180.1 Wh / kg 181.0 Wh / kg 183.8 Wh /
kg
Energy consumption of the hob (EC electric hob)| | 182.2 Wh / kg
EN 60350-2 – Household electric cooking appliances – Part 2: Hobs – Methods
for measuring performance
Energy saving
You can save energy every day cooking if you follow the below hints.
- When you heat up water, use only the amount you need.
- If it is possible, always put the lids on the cookware.
- Before you activate the cooking zone put the cookware on it.
- Put the smaller cookware on the smaller cooking zones.
- Put the cookware directly in the center of the cooking zone.
- Use the residual heat to keep the food warm or to melt it.
Environmental concerns
Recycle materials with the symbol . Put the packaging in relevant containers
to recycle it. Help protect the environment and human health by recycling
waste of electrical
and electronic appliances. Do not dispose of appliances marked with the symbol
with the household waste. Return the product to your local recycling facility
or contact your municipal office.
IKEA guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for 5 years from the original date of purchase of your
appliance at IKEA. The original sales receipt is required as proof of
purchase. If service work is
carried out under guarantee, this will not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the service through its own service
operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused by faulty
construction or material faults from the date of purchase from IKEA. This
guarantee applies to domestic use only. The exceptions are specified under the
headline “What is not covered under this guarantee?” Within the guarantee
period, the costs to remedy the fault e.g. repairs, parts, labor, and travel
will be covered, provided that the appliance is accessible for repair without
special expenditure. On these conditions the EU guidelines (Nr. 9/44/EG) and
the respective local regulations are applicable. Replaced parts become the
property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine the product and decide, at its
sole discretion, if it is covered under this guarantee. If considered covered,
the IKEA service provider or its authorized service partner through its own
service operations, will then, at its sole discretion, either repair the
defective product or replace it with the same or a comparable product.
What is not covered under this guarantee?
-
Normal wear and tear.
-
Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion, or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
-
Consumable parts including batteries and lamps.
-
Non-functional and decorative parts which do not affect the normal use of the appliance, including any scratches and possible color differences.
-
Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
-
Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings, and parts of casings. Unless such damages can be proved to have been caused by production faults.
-
Cases where no fault could be found during a technician’s visit.
-
Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where nonoriginal parts have been used.
-
Repairs caused by installation which is faulty or not according to specification.
-
The use of the appliance in a nondomestic environment i.e. professional use.
-
Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, if IKEA delivers the product to the customer’s delivery address, then damage to the product that occurs during this delivery will be covered by this guarantee.
-
Cost for carrying out the initial installation of the IKEA appliance. However, if an IKEA service provider or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the service provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if necessary.
This restriction does not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal rights, which cover or exceed local demands. However, these conditions do not limit in any way consumer rights described
in the local legislation.
Area of validity
For appliances that are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions normal in the new country. An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with: -
the technical specifications of the country in which the guarantee claim is made;
-
the Assembly Instructions and User Manual Safety Information;
The dedicated After Sales Service for IKEA appliances:
Please do not hesitate to contact IKEA After Sales Service to:
-
make a service request under this guarantee;
-
ask for clarification on the installation of the IKEA appliance in the dedicated IKEA kitchen furniture. The service won’t provide clarifications related to
• the overall IKEA kitchen installation;
• connections to electricity (if the machine comes without a plug and cable), water, and togas since they have to be executed by an authorized service engineer. -
ask for clarification on user manual contents and specifications of the IKEA appliance. To ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the User Manual section of this booklet before contacting us.
How to reach us if you need our service
Please refer to the last page of this manual for the full list of IKEA-
appointed contacts and relative national phone numbers.
In order to provide you with a quicker service, we recommend that you use the
specific phone numbers listed at the end of this manual. Always refer to the
numbers listed in the booklet of the specific appliance you need assistance
with. Before calling us, assure us that you have to hand in the IKEA article
number (8 digit code) and the Serial Number (8 digit code that can be found on
the rating plate) for the appliance for which you need our assistance.
SAVE THE SALES RECEIPT! It is your proof of purchase and required for the
guarantee to apply. Note that the receipt reports also the IKEA article name
and number (8 digit code) for each of the appliances you have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your appliances,
please contact our nearest IKEA store call center. We recommend you read the
appliance documentation carefully before contacting us.
Country | Phone number | Call Fee | Opening time |
---|---|---|---|
Ireland | 0 14845915 | National call rate | 8 till 20 Weekdays |
Italia | 02 00620818 | Tariffa applicata alle chiamate nazionali | dalle 8 alle |
20 nei giorni feriali
United Kingdom| 020 3347 0044| National call rate| 9 till 21. Weekdays
Eesti, Latvija, Україна| | www.ikea.com|
21552
© Inter IKEA Systems B.V. 2022
AA-2198291-4
References
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