INALTo IIF241 241L Integrated Refrigerator User Manual

: June 5, 2024
: INALTO

INALTo IIF241 241L Integrated Refrigerator User Manual

Welcome!

Residentia Group Pty Ltd
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Head Office
165 Barkly Avenue, Burnley
Victoria Australia 3066
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Postage
PO Box 5177, Burnley
Victoria Australia 3121
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ACN.
600 546 656
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Online
residentia.group

Congratulations on purchasing your new appliance.
The InAlto brand is proudly distributed within Australia by Residentia Group Pty Ltd.
Please refer to the warranty card at the rear of this manual for information regarding your product’s parts and labour warranty, or visit us online at www.residentia.group

At Residentia Group, we are customer obsessed and our Support Team are there to ensure you get the most out of your appliance. Should you want to learn more about the various features of your appliance, and importantly taking care of it when cleaning, our Support Team are here to help. You can use our online Support Centre at anytime by visiting:
http://support.residentiagroup.com.au
You can contact us via calling us on 1300 11 HELP (4357) Or email us at: support@residentiagroup.com.au
It is important that you read through the following use and care manual thoroughly to familiarise yourself with the installation and operation requirements of your appliance to ensure optimum performance.
Again, thank you for choosing an InAlto appliance and we look forward to being of service to you.
Kind Regards,
The Residentia Team

Customer Care

InAlto recommends the use of original spare parts. When contacting our customer service team, please ensure that you have the following information at hand (which can be found on your appliances’ rating plate).
— Model Number
— Serial Number
T . 1300 11 4357
E. support@residentiagroup.com.au

Safety Warnings

Warning

Warning: Risk of fire/flammable materials

This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops, offices and other working environments; farm houses and by clients in hotels, motels and other residential type environments; bed and breakfast type environments; catering and similar non-retail applications.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
DO not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
The appliance has to be unplugged after use and before carrying out user maintenance on the appliance.
WARNING : Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
WARNING : Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
WARNING: Do not damage the refrigerant circuit.
WARNING : Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
WARNING: Please abandon the refrigerator according to local regulators for it use flammable blowing gas and refrigerant.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
DO not use extension cords or ungrounded ( two prong ) adapters.
DANGER Risk of child entrapment. Before you throw away your old refrigerator or freezer:
—Take off the doors.
—Leave the shelves in place so that children may not easily climb inside.
The refrigerator must be disconnected from the source of electrical supply before attempting the installation of accessory.
Refrigerant and cyclo pentane foaming material used for the refrigerator are flammable. Therefore, when the refrigerator is scrapped, it shall be kept away from any fire source and be recovered by a special recovering company with corresponding qualification other than be disposed by combustion, so as to prevent damage to the environment or any other harm.

For EN standard: This appliance can be used by children aged from 8 years and above and persons with reduce physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction use of the appliance in a safe way and understand hazards involved. Children shall not with the appliance. Cleaning and user maintenance shall not be made by children without supervision. Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.

For IEC standard: This appliance is not mended for use by persons including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.)
Children should be supervised to ensure that they do not play with the appliance.
The instructions shall include the substance of the following: To avoid contamination of food, please respect the following instructions

Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.
Clean regularly surfaces that can come in contact with food and accessible drainage systems.
Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days. ( note 1 )
Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
Two—star frozen—food compartments are suitable for storing pre—frozen food, storing or making ice—cream and making ce cubes. ( note 2 )
One ,two and three-star compartments are not suitable for the freezing of fresh food. ( note 3 )
If the refrigerating appliance is let empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing within the appliance.
Note 1,2,3 : Please confirm whether it is applicable according to you product compartment type.

Meaning of safety warning symbols

Prohibition symbol
| This is a prohibition symbol. Any incompliance with instructions marked with this symbol may result in damage to the product or endanger the personal safety of the user.
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Warning symbol
| This is a warning symbol. It is required to operate in strict observance of instructions marked with this symbol; or otherwise damage to the product or personal injury may be caused.
Note symbol
| This is a cautioning symbol. Instructions marked with this symbol require special caution insufficient caution may result in slight or moderate injury, or damage to the product.

This manual contains lots of important safety information which shall be observed by the users.

Do not pull the power cord when pulling the power plug of the refrigerator. Please firmly grasp the plug and pull out it from the socket directly.
To ensure safe use, do not damage the power cord or use the power cord when it is damaged or worn.
Please use a dedicated power socket and the power socket shall not be shared with other electrical appliances.
The power plug should be firmly contacted with the socket or else fires might be caused.
Please ensure that the grounding electrode of the power socket is equipped with a reliable grounding line.
Please turn off the valve of the leaking gas and then open the doors and windows in case of leakage of gas and other flammable gases.
Do not unplug the refrigerator and other electrical appliances considering that spark may cause a fire.
Do not use electrical appliances on the top of the appliance, unless they are of the type recommended by the manufacturer.

Warnings for using

Do not arbitrarily disassemble or reconstruct the refrigerator, nor damage the refrigerant circuit; maintenance of the appliance must be conducted by a specialist
Damaged power cord must be replaced by the manufacturer, its maintenance department or related professionals in order to avoid danger.
The gaps between refrigerator doors and between doors and refrigerator body are small, be noted not to put your hand in these areas to prevent from squeezing the finger. Please be gentle when close the refrigerator door to avoid falling articles.
Do not pick foods or containers with wet hands in the freezing chamber when the refrigerator is running, especially metal containers in order to avoid frostbite.
Do not allow any child to get into or climb the refrigerator; otherwise suffocation or falling injury of the child may be caused.
Do not place heavy objects on the top of the refrigerator considering that objectives may fall when close or open the door, and accidental injuries might be caused.
Please pull out the plug in case of power failure or cleaning. Do not connect the freezer to power supply within five minutes to prevent damages to the compressor due to successive starts.

Warnings for placement

Do not put flammable, explosive, volatile and highly corrosive items in the refrigerator to prevent damages to the product or fire accidents.
Do not place flammable items near the refrigerator to avoid fires.
The refrigerator is intended for household use, such as storage of foods; it shall not be used for other purposes, such as storage of blood, drugs or biological products, etc.
Do not store beer, beverage or other fluid contained in bottles or enclosed containers in the freezing chamber of the refrigerator; otherwise the bottles or enclosed containers may crack due to freezing to cause damages.

Warnings for energy

Refrigerating appliances might not operate consistently (possibility of defrosting of contents or temperature becoming too warm in the frozen food compartment) when sited for an extended period of time below the cold end of the range of temperatures for which the refrigerating appliance is designed.
The fact that effervescent drinks should not be stored in food freezer compartments or cabinets or in low-temperature compartments or cabinets, and that some products such as water ices should not be consumed too cold;
The need to not exceed the storage time(s) recommended by the food manufacturers for any kind of food and particularly for commercially quick-frozen food in food-freezer and frozen-food storage compartments or cabinets;
The precautions necessary to prevent an undue rise in the temperature of the frozen food while defrosting the refrigerating appliance, such as wrapping the frozen food in several layers of newspaper.
The fact that a rise in temperature of the frozen food during manual defrosting, maintenance or cleaning could Shorten the storage life.
The necessity that, for doors or lids fitted with locks and keys, the keys be kept out of the reach of children and not in the vicinity of the refrigerating appliance, in order to prevent children from being locked inside

Warnings for disposal

Refrigerant and cyclopentane foaming material used for the refrigerator are flammable. Therefore, when the refrigerator is scraped, it shall be kept away from any fire source and be recovered by a special recovering company with corresponding qualification other than be disposed by combustion, so as to prevent damage to the environment or any other harm.
When the refrigerator is scraped, disassemble the doors, and remove gasket of door and shelves; put the doors and shelves in a proper place, so as to prevent trapping of any child.

Correct Disposal of this product:

This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

Proper use of refrigerators

Placement

Before use, remove all packing materials, including bottom cushions, foam pads and tapes inside of the refrigerator; tear off the protective film on the doors and the refrigerator body.
Keep away from heat and avoid direct sunlight. Do not place the freezer in moist or watery places to prevent rust or reduction of insulating effect.
Do not spray or wash the refrigerator; do not put the refrigerator in moist places easy to be splashed with water so as not to affect the electrical insulation properties of the refrigerator.
The refrigerator is placed in a well-ventilated indoor place; the ground shall be flat, and sturdy.
Outer cabinet dimensions, please refer to shown as the left picture
Precautions before installation:
Information in the Instruction Manual is only for reference. The physical product may differ.
Before installation and adjusting of accessories, it shall be ensured that the refrigerator is disconnected from power.

Installation in cabinet

Cabinet size requirement.
Push the refrigerator into the cabinet and adjust it to make sure the edge fold of top baffle completely touch the top edge of the cabinet, and the limit hook of supporting leg completely touch the bottom edge of the cabinet.
Fix the supporting leg with screws, then install the screw caps.
Fix the top baffle to the top of the cabinet inner with screws, then install the screw caps.
Open the lower door of cabinet the maximum angle, and open the lower door of the refrigerator to the corresponding position. Sliding the block to make sure inner edge align with the lower door edge of refrigerator, then fix the block to the door of cabinet with screw and install screw caps. Fix the upper refrigerator door to the cabinet door in the same way.
Take out the sealing strip from accessory bag, and press it in the gap between the cabinet and the refrigerator. Installation is completed.
Remove the decorative cover on the left side of the beam in the refrigerator and take out the middle beam fixing block, screws and plastic inserts in the attachment. Then insert the plastic inserts into two upper holes of the middle beam (or the lower holes), and then fix the middle beam fixing block to two lower holes (or the upper holes) of the middle beam with screws, When the screw is half tightened, move the fixing block to the cabinet and tighten the screws. Finally, tighten the fixing block on the cabinet with the small screws. The installation is completed. (This item is optional for the middle beam fixing block)

(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)

Door Right-Left Change

List of tools to be provided by the user

| Cross screwdriver| | Putty knife thin-blade screwdriver
| 5/16″

socket and ratchet

| | Masking tape

Power off the refrigerator, and remove all objects from the door trays.
Remove the upper hinge and hole caps of refrigerator door.
Remove the refrigerator door, the bottom hinge and the hole cover.

Exchange the R:bottom hinge and R:upper hinge , then install them according to below steps, and install the top hole caps.
Remove the two fixed blocks of refrigerator door and rotate them for 180° and install them on other side of refrigerator door.
Remove the the upper hinge of freezer door.
Remove the freezer door, the bottom hinge and the hole caps.
Exchange the F:bottom hinge and F:upper hinge , then install them according to below steps, and install the top hole cover and lower hole caps.
Remove the two fixed blocks of freezer door and rotate them for 180° and install them on other side of freezer door.
The picture after completion is shown as below

(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)

Changing the Light

Any replacement or maintenance of the LED lamps is intended to be made by the manufacturer, its service agent or similar qualified person.

Starting

Before initial start, keep the refrigerator still for half an hour before connecting it to power supply.
Before putting any fresh or frozen foods, the refrigerator shall have run for 2-3 hours, or for above 4 hours in summer when the ambient temperature is high.
Spare enough space for convenient opening of the doors and drawers or statement by the distributor.

Energy saving tips

The appliance should be located in the coolest area of the room, away from heat producing appliances or heating ducts, and out of the direct sunlight.
Let hot foods cool to room temperature before placing in the appliance. Overloading the appliance forces the compressor to run longer. Foods that freeze too slowly may lose quality, or spoil.
Be sure to wrap foods properly, and wipe containers dry before placing them in the appliance. This cuts down on frost build-up inside the appliance.
Appliance storage bin should not be lined with aluminum foil, wax paper, or paper toweling. Liners interfere with cold air circulation, making the appliance less efficient.
Organize and label food to reduce door openings and extended searches. Remove as many items as needed at one time, and close the door as soon as possible.

STRUCTURE AND FUNCTIONS

Key components

(The picture above is only for reference. The actual configuration will depend on
the physica1 product or statement by the distributor)

Refrigerating chamber

The Refrigerating Chamber is suitable for storage of a variety of fruits, vegetables, beverages and other food consumed in the short term.
Cooking foods shall not be put in the refrigerating chamber until cooled to room temperature.
- Foods are recommended to be sealed up before putting into the refrigerator.
- The glass shelves can be adjusted up or down for a reasonable amount of storage space and easy use.

Freezing chamber

The low temperature freezing chamber may keep food fresh for a long time and it is mainly used to store frozen foods and making ice.
The freezing chamber is suitable for storage of meat, fish, rice balls and other foods not to be consumed in short term.
Chunks of meat are preferably to be divided into small pieces for easy access. Please be noted food shall be consumed within the shelf time.
Note: Storage of too much food during operation after the initial connection to power may adversely affect the freezing effect of the refrigerator. Foods stored shall not block the air outlet; or otherwise the freezing effect will also be adversely affected.

Functions

(The picture above is only for reference. The actual configuration will depend on the physical product or statement by the distributor)

Key
A. Set key (Temperature setting button of refrigerator compartment)
Display screen
Setting 1, 8°C
Setting 2: 6°C
Setting 3, 4°C
Setting 4, 2°C
Display
Once initially powered on, the display screen is on full display for 3s. and then the refrigerator runs according to setting 3.
Normal operation display
In case of a failure, the corresponding LED blinks.
In case of no failures, it shows the actual temperature setting of refrigerator. Fault Code| Fault Description
---|---
indicator setting 1| Refrigerator temperature

sensorci,,.,1,it

indicator setting 2| Refrigerator defrost sensor
indicator setting 3| Freezer defrost sensor
indicator setting 4| Ambient temperature sensor
4. Temperature setting
Each time the temperature setting button A is pressed once, the temperature setting changes one time.
After the temperature setting has been completed, the refrigerator will run according to the set value after 30s.
The shift regulation is:

Lock/Unlock
When the temperature control panel is in lock state, it needs to long press temperature setting key for 3 seconds for unlocking the panel, all LEDs will blink for 2 second when panel is unlocked.
When the temperature control panel is in unlock state, if there is no operation on control panel within 30 seconds, it will enter into lock state automatically.
Power off function
entry mode:
In the unlocking state, set the key SET for 10S (when the display and control of the refrigerator are all off, the SET button will take effect when the key is released). After 30S, the refrigerator will enter the power off function mode, all loads are turned off, and the display and control of the refrigerator will be all off in the power off mode.
exit method:
In power off mode, press the SET key to exit the power off mode and the refrigerator will return to normal control.

Maintenance and care of the refrigerator

Overall cleaning

Dusts behind the refrigerator and on the ground shall be timely cleaned to improve the cooling effect and energy saving.
Check the door gasket regularly to make sure there are no debris. Clean the door gasket with a soft cloth dampened with soapy water or diluted detergent.
The interior of the refrigerator should be cleaned regularly to avoid odor.
Please turn off the power before cleaning interior, remove all foods, drinks ,shelves, drawers, etc.
Use a soft cloth or sponge to clean the inside of the refrigerator, with Mo tablespoons of baking soda and a quart of warm water. Then rinse with water and wipe clean. After cleaning, open the door and let it dry naturally before turning on the power.
For areas that are difficult to clean in the refrigerator (such as narrow sandwiches, gaps or corners), it is recommended to wipe them regularly with a soft rag, soft brush, etc. and when necessary, combined with some auxiliary tools (such as thin sticks) to ensure no contaminants or bacterials accumulation in these areas.
Do not use soap, detergent, scrub powder, spray cleaner, etc., as these may cause odors in the interior of the refrigerator or contaminated food.
Clean the bottle frame, shelves and drawers with a soft cloth dampened with soapy water or diluted detergent. Dry with a soft cloth or dry naturally.
Wipe the outer surface of the refrigerator with a soft cloth dampened with soapy water, detergent, etc., and then wipe dry.
Do not use hard brushes, clean steel balls, wire brushes, abrasives (such as toothpastes), organic solvents (such as alcohol, acetone, banana oil, etc.), boiling water, acid or alkaline items, which may damage the fridge surface and interior. Boiling water and organic solvents such as benzene may deform or damage plastic parts.
Do not rinse directly with water or other liquids during cleaning to avoid short circuits or affect electrical insulation after immersion.
Please unplug the refrigerator for defrost and cleaning.

Defrosting

The refrigerator is made based on the air-cooling principle and thus has automatic defrosting function. Frost formed due to change of season or temperature may also be manually removed by disconnection of the appliance from power supply or by wiping with a dry towel.

Out of operation

Power failure: In case of power failure, even if it is in summer, foods inside the appliance can be kept for several hours; during the power failure, the times of door opening shall be reduced, and no more fresh food shall be put into the appliance.
Long-time nonuse: The appliance shall be unplugged and then cleaned; then the doors are left open to prevent odor.
Moving: Before the refrigerator is moved, take all objects inside out, fix the glass partitions, vegetable holder, freezing chamber drawers and etc. with tape, and tighten the leveling feet; close the doors and seal them with tape. During moving, the appliance shall not be laid upside down or horizontally, or be vibrated; the inclination during movement shall be no more than 45°.
The appliance shall run continuously once it is started. Generally, the operation of the appliance shall not be interrupted; or otherwise the service life may be impaired.

TROUBLE SHOOTING

You may try to solve the following simple problems by yourself.
If them cannot be solved, please contact the after-sales department.

Failed operation| Check whether the appliance is connected to power or whether the plug is in well contact

Check whether the voltage is too low
Check whether there is a power failure or partial circuits have tripped

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Odor| Odorous foods shall be tightly wrapped
Check whether there is any rotten food
Clean the inside of the refrigerator
Long-time operation of the compressor| Long operation of the refrigerator is normal in summer when the ambient temperature is high
It is not suggestible having too much food in the appliance at the same time
Food shall get cool before being put into the appliance
The doors are opened too frequently
Light fails to get lit| Check whether the refrigerator is connected to power supply and whether the illuminating light is damaged
Have the light replaced by a specialist
Doors cannot be properly closed| The door is stuck by food packages
The refrigerator is tilted
Loud noise| Check whether the floor is level and whether the refrigerator is placed stably
Check whether accessories are placed at proper locations
Door seal fails to be tight| Remove foreign matters on the door seal Heat the door seal and then cool it for restoration (or blow it with an electrical drier or use a hot towel for heating)
Water pan overflows| There is too much food in the chamber or food stored contains too much water, resulting in heavy defrosting The doors are not closed properly, resulting in frosting due to entry of air and increased water due to defrosting
Hot housing| Heat dissipation of the built-in condenser via the housing, which is normal. When housing becomes hot due to high ambient temperature and storage of too much food, it is recommended to provide sound ventilation to facilitate heat dissipation.
Surface condensation| Condensation on the exterior surface and door seals of the refrigerator normal when the ambient humidity is too high. Just wipe the condensate with a clean towel.
Abnormal noise| Buzz: The compressor may produce buzzes during operation, and the buzzes are loud particularly upon start or stop. This is normal. Creak: Refrigerant flowing inside of the appliance may produce creak, which is normal.

Warranty Information

WARRANTY TERMS & CONDITIONS REFRIGERATION
This document sets out the terms and conditions of the product warranties for Residentia Group Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance.

IN THIS WARRANTY
‘acceptable quality’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL;
‘ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
‘Appliance’ means any Residentia Group product purchased by you accompanied by this document;
‘ASR’ means Residentia Group authorised service representative;
‘Residentia Group’ means Residentia Group Pty Ltd of 165 Barkly Avenue Burnley VIC, ACN 600 546 656 in respect of Appliances purchased in Australia;
‘major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Residentia Group, at its discretion, to repair an Appliance during the Warranty Period;
‘Warranty Period’ means:
where the Appliance is used for personal, domestic or household use (i.e. normal single family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects for 36 months, following the date of original purchase of the Appliance;
‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia.
During the Warranty Period Residentia Group or its ASR will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Residentia Group or its ASR may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Residentia Group. This warranty does not apply to light globes, batteries, filters or similar perishable parts.
Parts and Appliances not supplied by Residentia Group are not covered by this warranty.
You will bear the cost of transportation, travel and delivery of the Appliance to and from Residentia Group or its ASR. If you reside outside of the service area, you will bear the cost of:
travel of an authorised representative;
transportation and delivery of the Appliance to and from Residentia Group or its ASR, in all instances, unless the Appliance is transported by Residentia Group or its ASR, the Appliance is transported at the owner’s cost and risk while in transit to and from Residentia Group or its ASR.
Proof of purchase is required before you can make a claim under this warranty
You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Residentia Group is not liable in the following situations (which are not exhaustive):
the Appliance is damaged by:
accident
misuse or abuse, including failure to properly maintain or service
normal wear and tear
power surges, electrical storm damage or incorrect power supply
incomplete or improper installation
incorrect, improper or inappropriate operation
insect or vermin infestation
failure to comply with any additional instructions supplied with the Appliance;
the Appliance is modified without authority from Residentia Group in writing;
the Appliance’s serial number or warranty seal has been removed or defaced;
the Appliance was serviced or repaired by anyone other than Residentia Group, an authorised repairer or ASR.
This warranty, the contract to which it relates and the relationship between you and Residentia Group are governed by the law applicable where the Appliance was purchased.
To the extent permitted by law, Residentia Group excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or non use of the Appliance.
For Appliances and services provided by Residentia Group in Australia, the Appliances come with a guarantee by Residentia Group that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.
At all times during the Warranty Period, Residentia Group shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.
To enquire about claiming under this warranty, please follow these steps:
carefully check the operating instructions, user manual and the terms of this warranty;
have the model and serial number of the Appliance available;
have the proof of purchase (e.g. an invoice) available;
telephone the numbers shown below.
You accept that if you make a warranty claim, Residentia Group and its ASR may exchange information in relation to you to enable Residentia Group to meet its obligations under this warranty.

IMPORTANT
Before calling for service, please ensure that the steps in point 12 have been followed.

Telephone contact
► Service: Please call 1300 11 HELP (4357)

The Australian Consumer Law requires the inclusion of the following statement with this warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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