Sage SES500 Bambino Plus Espresso Coffee Machine User Guide

SES500 Bambino Plus Espresso Coffee Machine
User Guide

SAGE® RECOMMENDS SAFETY FIRST

SAFETY FIRST At Sage® we are very safety conscious. We design and manufacture appliances with your safety foremost in mind. We also ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

READ ALL INSTRUCTIONS BEFORE USE AND SAVE FOR FUTURE REFERENCE

• A downloadable version of this the document is also available at sageappliances.com

• Before using it for the first time, please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance.
  If you have any concerns please contact your local electricity company.

• The installation of a residual current safety switch is recommended to provide additional safety when using all electrical appliances.
  Safety switches with a rated operating current of not more than 30mA are recommended.
  Consult an electrician for professional advice.

• Remove and discard any packaging materials safely, before first use.

• To eliminate a choking hazard for young children, discard the protective cover fitted to the power plug safely.

• Ensure the product is properly assembled before first use.

• This appliance is for household use only. Do not use the appliance for anything other than its intended purpose.
  Do not use it in moving vehicles or boats. Do not use outdoors. Misuse may cause injury.

• Position the appliance on a stable, heat resistant, level, dry surface away from the counter edge, and do not operate on or near a heat source such as a hot plate, oven or gas hob.

• Fully unwind the power cord before operating.

• Do not let the power cord hang over the edge of a counter or table. Do not let the power cord touch hot surfaces or become knotted.

• Do not leave the appliance unattended when in use.

• If the appliance is to be:
  – left unattended
  – cleaned
  – moved
  – assembled; or
  – stored
  always switch off the espresso machine by pressing the POWER button to OFF. Switch off and unplug from the power outlet.

• Regularly inspect the power cord, plug, and actual appliance for any damage. If found to be damaged in any way, immediately cease use of the appliance and return the entire appliance to the nearest authorized Sage Service Centre for examination, replacement or repair.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book. Any procedure not listed in this instruction booklet should be performed at an authorized Sage Service Centre.

• The appliance can be used by children aged 8 or older and persons with reduced physical, sensory or mental capabilities or a lack of experience and knowledge, only if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.

• Children should not play with the appliance.

• Cleaning of the appliance should not be carried out by children unless they are 8 years or older and under adult supervision.

• The appliance and its cord should be kept out of reach of children aged 8 years and younger.

• Do not use attachments other than those provided with the appliances.

• Do not attempt to operate the appliance by any method other than those described in this booklet.

• Do not move the appliance whilst in operation.

• Do not use any other liquid apart from cold mains/town water.
  We do not recommend the use of highly filtered, demineralized, or distilled water as this may affect the taste of the coffee and how the espresso machine is designed to function.

• Never use the appliance without water in the water tank.

• Ensure the portafilter is firmly inserted and secured into the brewing head before using the machine.

• Never remove the portafilter during the brewing operation as the machine is under pressure.

• Do not place anything on top of the appliance.

• Use caution when operating machines as metal surfaces are liable to get hot during use.

• Do not touch hot surfaces.
  Allow the product to cool down before moving or cleaning any parts.

• The heating element surface is subject to residual heat after use.

• Always ensure the appliance is turned OFF, unplugged at the power outlet, and has been allowed to cool before cleaning, attempting to move or storing.

• The appliance is not intended to be operated by means of an external timer or separate remote-control system.

• The use of attachments not sold or recommended by Sage may cause fire, electric shock, or injury.

• Always turn the appliance to the off position, switch it off at the power outlet and unplug at the power outlet when the appliance is not in use.

• Any maintenance other than cleaning should be performed by an authorized Sage® service center.

• Do not use the appliance on a sink drainboard.

• Do not operate the appliance if it is in an enclosed space, or within a cupboard.

• Use caution when descaling as hot steam may be released. Before descaling, ensure the drip tray is empty and inserted. Refer to ‘Care & Cleaning’ for further instructions.

• Use caution after milk texturing as the ‘Auto Purge’ function may purge hot steam when the steam wand is lowered.

NOTICE TO CUSTOMERS REGARDING MEMORY STORAGE
Please note that in order to better serve our customers, internal memory storage has been embedded into your appliance.
This memory storage consists of a small chip to collect certain information about your appliance including the frequency of use of the appliance and the manner in which your appliance is being used. In the event your appliance is returned for service, the information collected from the chip enables us to quickly and efficiently service your appliance.
The information collected also serves as a valuable resource in developing future appliances to better serve the needs of our consumers. The chip does not collect any information regarding the individuals who use the product or the household where the product is used. If you have any questions regarding the memory storage chip please  contact us at privacy@sageappliances.com

SPECIFIC INSTRUCTIONS FOR WATER FILTER

• The filter cartridge should be kept out of reach of children.
• Store filter cartridges in a dry place in the original packaging.
• Protect cartridges from heat and direct sunlight.
• Do not use damaged filter cartridges.
• Do not open filter cartridges.
• If you are absent for a prolonged period of time, empty the water tank and replace the cartridge.

The symbol shown indicates that this appliance should not be disposed of in the normal household waste.
It should be taken to a local authority waste collection center designated for this purpose or to a dealer providing this service.
For more information, please contact your local council office.
To protect against electric shock, do not immerse the power cord, power plug, or appliance in water or any other liquid.

FOR HOUSEHOLD USE ONLY SAVE THESE INSTRUCTIONS

KNOW YOUR NEW APPLIANCE

B. Control panel 1 CUP, 2 CUP, and STEAM buttons With preset shot durations or programmable durations and volumes| H. Extra-tall cup clearance for tall mugs
C. MILK TEMP settings Select from Warm, Ideal, and Hot| I. Steam wand With automatic milk texturing
D. MILK FOAM settings Select from Low, Medium, and High| J. Milk jug temperature sensor
E. Group head| K. Removable drip tray grid
F. 54mm stainless steel portafilter| L. Removable drip tray With full indicator

ACCESSORIES

A. Stainless steel milk jug With MIN and MAX markings| F. Single wall filter baskets (1 cup & 2 cups)
---|---
B. 54mm tamper| G. Espresso cleaning tablets
C. Steam tip cleaning tool| H. Cleaning disc
D. The Razor™ precision trimming tool| I. Water filter holder with filter
E. Dual wall filter baskets (1 cup & 2 cups)

Rating Information
220–240V ~50–60Hz 1300–1600W

OPERATING YOUR NEW APPLIANCE

BEFORE FIRST USE
Machine Preparation
Remove and discard all labels and packaging materials attached to your machine. Ensure you have removed all parts and accessories before discarding the packaging.
Clean the drip tray, drip tray grid, portafilter, filter baskets, and milk jugs using warm water and a gentle dishwashing liquid. Rinse well and dry thoroughly before use.

INSTALLING THE WATER FILTER

1. Remove the water filter and water filter holder from the packaging.

2. Set the reminder for the next month of replacement. We recommend replacing the filter after 3 months.

3. Soak the filter in cold water for 5 minutes.

4. Wash the filter holder with cold water.

5. Insert the filter into the two parts of the filter holder. Ensure they are connected.

6. Remove the water tank from the machine. Align the base of the filter holder with the adapter inside the water tank. Push down to lock into place.
   

7. Fill the water tank with cold potable water and reattached the machine, ensuring it is properly attached and sitting flush to the back of the machine.

FIRST USE

1. Remove the water tank and fill it with potable water to the indicated MAX line. Replace the water tank with the machine.

2. Ensure that the drip tray is correctly positioned on the machine.

3. Plug the power cord into the power outlet and switch it on.

4. Press the 1 CUP, 2 CUP, or STEAM buttons to turn the machine on.
   

5. Press the 1 CUP button and the machine will commence its first use cycle.

6. Once complete, the machine will go into ready mode and all lights will be illuminated.
   The first use cycle is to rinse the machine and prime the heating system.

TURNING OFF MACHINE
To turn the machine off, press the 1 CUP and STEAM button simultaneously.

FILLING THE WATER TANK
Lift the water tank from the machine. Remove the water tank lid and add potable water to the water tank, filling to the MAX marking indicated.
Replace the water tank onto the machine, ensuring it is properly attached and sitting flush against the back of the machine.
If the 1 CUP, 2 CUP, and STEAM buttons illuminate, the water tank has been correctly attached.
The machine will detect when the water level is low.
The 1 CUP, 2 CUP, and STEAM buttons will not be illuminated.
When this occurs, add water to the water tank.
Once there is sufficient water, all buttons will be illuminated and the machine can be used.
FILTER BASKETS
This machine includes 4 filter baskets:
2 x Single Wall and 2 x Dual Wall.
Use the 1 cup filter basket when brewing a single cup and the 2 cup filter baskets when brewing 2 cups or a stronger single cup or mug.
The provided filter baskets are designed for:
1 cup filter basket = 8–10g.
2 cup filter basket = 19–22g
SINGLE WALL FILTER BASKETS
Single Wall filter baskets should be used when grinding fresh whole coffee beans. They allow you to experiment with grind, dose, and tamp to create a more balanced espresso. DUAL-WALL FILTER BASKETS
Dual Wall filter baskets should be used when using pre-ground coffee. They regulate the pressure and help to optimize the extraction regardless of the grind, dose and tamp pressure, or freshness. 

NOTE
You may need to experiment with how much coffee is dosed into the filter baskets or how long the grinder needs to run to achieve the correct dose. For example; when using a  finer espresso grind with the Single Wall filter baskets, you may need to increase the grind amount to ensure the filter basket is correctly dosed.

COFFEE DOSE AND TAMPING

• Insert the filter basket into the portafilter.

• Grind enough coffee to fill the filter basket.

• Tap the portafilter several times to collapse and distribute the coffee evenly in the filter basket.

• Using the tamper, tamp down firmly (approx. 15-20kgs of pressure). The amount of pressure is not as important as the consistent pressure every time.
  

• As a guide, the top edge of the cap on the tamper should be level with the top of the filter basket AFTER the coffee has been tamped.
  NOTE
  Use Razor™ dose trimming tool to precisely control the dose of ground coffee AFTER you tamp.

TRIMMING THE DOSE
The Razor™ precision dose trimming tool allows you to trim the puck to the right level for consistent extraction.

• Insert the Razor™ tool into the coffee basket until the shoulders of the tool rest on the rim of the basket.
• Rotate the Razor™ dosing tool back and forth while holding the portafilter on an angle over the knock box to trim off excess coffee grinds. Your coffee filter is now dosed with the correct amount of coffee.
• Wipe excess coffee from the rim of the filter basket to ensure a proper seal is achieved in the group head.

PURGING THE GROUP HEAD
Before placing the portafilter into the group head, run a short flow of water through the group head by pressing the 1 CUP button. This will stabilize the temperature prior to extraction.
INSERTING THE PORTAFILTER
Place the portafilter underneath the group head so that the handle is aligned with the INSERT position. Insert the portafilter into the group head and rotate the handle towards the center until resistance is felt.

Place your cup/s under the portafilter on the drip tray.

PRE-PROGRAMED SHOT VOLUME – 1 CUP
Press the 1 CUP button once, the button will flash indicating that it has been selected. A preset single espresso volume of approximately 30mls will be extracted. The machine will automatically stop once the pre-set volume has been extracted.
PRE-PROGRAMED SHOT VOLUME – 2 CUP
Press the 2 CUP button once, the button will flash indicating that it has been selected. A preset single espresso volume of approximately 60mls will be extracted. The machine will automatically stop once the pre-set volume has been extracted.

NOTE
Pressing the 1 CUP or 2 CUP buttons during a programmed espresso will immediately stop the extraction.

MANUAL PRE-INFUSION AND SHOT VOLUME
Press and hold the 1 CUP or 2 CUP button for the desired pre-infusion time. Release the button to start the extraction. Press the flashing button again to stop the extraction.
PROGRAMMING SHOT VOLUME
Press and hold the 1 CUP and 2 CUP buttons for 2 seconds, the buttons will illuminate and flash.

To set the 1 CUP volume:

• Press the 1 CUP button to start the extraction.
• Press the 1 CUP button again to stop the extraction. The modified volume will be saved.

To set the 2 CUP volume, follow the above steps but select the 2 CUP button to start and stop the extraction.

SETTING THE MILK TEMPERATURE
The machine has 3 milk temperature settings;

1 Warm
2 Ideal
3 Hot|
---|---

When turning on the espresso machine, the milk temperature setting will default to the last chosen setting. Press the MILK TEMP button until the desired temperature is illuminated.

SETTING THE MILK FOAM
The machine has 3 milk foam settings;

1 Low
2 Medium
3 High|
---|---

When turning on the machine, the milk foam setting will default to the last chosen setting. Press the MILK FOAM button until the desired foam setting is illuminated.

NOTE
Prior to texturing milk, it is recommended to momentarily purge the steam wand. To do this press the STEAM button to start purging and press it again to stop.

• Start with fresh cold milk.

• Fill the milk jug between the min and max position.

• Lift the steam wand and insert it into the milk jug.

• Lower the steam wand, ensuring it is fully down.

• The milk jug must rest on the milk temperature sensor located on the drip tray and the milk should cover the steam wand tip.
  

• Press the MILK TEMP and MILK FOAM buttons to select the desired settings.

• Press the STEAM button, the button will flash while texturing.

• The milk texturing will stop automatically when the selected milk temperature is reached.

• Lift the steam wand to remove the milk jug.

• Wipe the wand and tip with a clean damp cloth.

• Lower the steam wand to the down position and the steam wand will automatically purge.

NOTE
Pressurized steam can still be released, even after the machine has been switched off. Children must always be supervised.
NOTE
When the machine creates steam, a pumping noise can be heard. This is a normal operation.
NOTE
Use only the supplied stainless steel milk jug to froth milk using this machine. The use of other containers may lead to dangerous conditions.

MANUAL MILK TEXTURING

• Auto milk texturing and auto shut-off is disabled during manual milk texturing.

• Fill the milk jug between the MIN and MAX markings.

• Lift the steam wand and insert it into the milk jug with the steam wand tip 1-2cm below the surface of the milk, close to the right-hand side of the jug at a 3 o’clock position.

• Press the STEAM button to begin texturing.
  

• Keep the steam wand tip just under the surface of the milk until the milk is spinning clockwise, producing a vortex (whirlpool effect).

• With the milk spinning, slowly lower the jug.
  This will bring the steam wand tip to the surface of the milk and start to introduce air into the milk.

• Gently break the surface of the milk with the tip to get the milk spinning fast enough.

• Keep the steam wand tip at or slightly below the surface, continuing to maintain the vortex. Texture the milk until sufficient volume is obtained.

• Lift the jug to lower the tip beneath the surface but keep the vortex spinning. The milk is at the correct temperature (60-65°C) when the jug is hot to touch.
  

• When texturing is complete, press the STEAM button.

• Remove the steam wand from the milk jug.

• Wipe the wand and tip with a clean, damp cloth.

• Lower the steam wand to the down position and the steam wand will automatically purge.

STEAM WAND PURGING
After texturing milk, the steam wand must be returned to the lowered position and allowed to automatically purge. Not doing so, could result in the steam wand blocking.
If the steam wand remains in the raised position, the machine will display a lower steam wand alert; illuminating the MILK TEMP and MILK FOAM lights in a downwards pattern, identifying that the steam wand needs to be lowered.
To manually commence the steam wand purge, with the steam wand lowered, press and hold the STEAM button for 5 seconds.

EXTRACTION TIPS
A great espresso is about achieving the perfect balance between sweetness, acidity, and bitterness.
The flavor of your coffee will depend on many factors, such as the type of coffee beans, degree of roast freshness, coarseness or fineness of the grind, dose of ground coffee, and tamping pressure.
Experiment by adjusting these factors just one at a time to achieve the taste of your preference.

CARE & CLEANING

REPLACING THE WATER FILTER

The provided water filter helps prevent scale build-up in and on many of the inner functioning components. Replacing the water filter after 3 months or 40L will reduce the need to descale the machine.

CLEANING CYCLE
The machine will detect when 200 extractions have been carried out since the last cleaning cycle; this will be shown by the 1 CUP and 2 CUP buttons alternately flashing.

To bypass the cleaning cycle; press the STEAM button. The machine will go back to ready mode but will display a cleaning alert again the next time that the machine is turned on.

1. Insert the provided cleaning disc into the filter basket in the portafilter.

2. Place a cleaning tablet on top of the cleaning disc.

3. Lock the portafilter into the group head.

4. Empty the drip tray and replace it with the machine. Place a 2L / 68 fl. oz container under the portafilter and steam wand sitting on the drip tray.

5. Fill the water tank to the MAX line then reattached to the machine, ensuring it is correctly attached.

6. Press and hold the 1 CUP and 2 CUP buttons for 5 seconds to enter the cleaning cycle mode.

7. The 1 CUP and 2 CUP buttons will remain illuminated. Press either 1 CUP or 2 CUP to begin the cleaning cycle. When the cycle is in progress, the lights will alternatively flash.

8. Once the cycle is complete the machine will go back to ready mode.

9. Remove and rinse the portafilter, cleaning disc, drip tray, and container.

DESCALING
After regular use, hard water can cause mineral build-up in and on many of the inner functioning components, reducing the brewing flow, brewing temperature, power of the machine, and the taste of the espresso.
The machine will indicate that it requires descaling when the 1 CUP and STEAM button and the 2 CUP button flash alternately for 15 seconds. Pressing any of these buttons will cancel the alert and return the machine to ready mode.

WARNING
Do not immerse the power cord, power plug or appliance in water or any other liquid. The water tank should never be removed or completely emptied during descaling.

TO DESCALE

1. Empty the drip tray and re-insert into position on the machine.

2. Fill the water tank to the DESCALE line indicated and add the descaling agent to the water.
   

3. Place a 2L / 68 fl. oz container under the group head and steam wand.

4. Turn the machine off by simultaneously pressing the 1 CUP and STEAM buttons, and allow it to completely cool before descaling.

5. With the machine off, press the 1 CUP and STEAM buttons simultaneously for 5 seconds to enter descale mode.

6. The 1 CUP and STEAM buttons will illuminate, indicating that the machine is ready to start descaling.
   

7. Press the 1 CUP or STEAM button to begin the descale cycle.
   These buttons will alternately flash throughout the cycle.

8. Once the descaling solution has been used up, the descaling mode will pause.
   Refill the water tank to the MAX line and empty the wastewater container, then replace both parts onto the machine.

9. The 1 CUP and STEAM buttons will illuminate when the machine is ready.
   Press the 1 CUP or STEAM button to resume descaling.

10. When descaling is complete, the 1CUP and the STEAM button will alternately flash. The machine will then go into standby mode

11. Remove and empty the wastewater container. Rinse the drip tray and water tank and dry thoroughly before replacing them back onto the machine.

STEAM WAND BLOCKED
During milk texturing, if the machine detects that the steam wand is blocked, it will immediately stop operating and the STEAM button light will be off.
Both the milk temperature and milk foam lights will fully illuminate and flash. These lights will flash until a manual steam purge has been completed.

CLEANING THE STEAM WAND

• The steam wand should always be cleaned after texturing milk. Wipe the steam wand with a damp cloth.

• If any of the holes in the tip of the steam wand become blocked, it may reduce frothing performance. Manually purge the steam wand to try and clear the holes.

• If the steam wand remains blocked, unscrew the steam wand tip using the steam tip cleaning tool. Then use the cleaning tool to unblock the holes. The cleaning tool is located in the back of the machine, under the water tank.

• Rinse the steam tip and wipe with a clean, dry cloth. Reassemble the steam wand by screwing the steam tip back onto the steam wand. Purge the steam wand after cleaning.

CLEANING THE FILTER BASKETS AND PORTAFILTER

• The filter baskets and portafilter should be rinsed under hot water directly after use to remove all residual coffee oils.
• If the holes in the filter baskets become blocked, use the steam wand cleaning tool to unblock the holes.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen should be wiped with a damp cloth to remove any ground coffee particles.
• Periodically run hot water through the machine with the filter basket and portafilter in place, without any ground coffee, to rinse out any residual coffee.

CLEANING THE DRIP TRAY

• The drip tray should be removed, emptied, and cleaned after each use or when the drip tray indicator rises through the drip tray grid.
• Remove the drip tray grid and wash both parts in warm soapy water.
• Cleaning the Outer Housing
• Wipe the outer housing with a soft, damp cloth and then polish with a soft, dry cloth.

NOTE
Do not use any abrasive cleaners, pads or cloths which can scratch the surfaces of the machine.
NOTE
Do not clean any of the parts or accessories in the dishwasher.

WARNING
Do not immerse the power cord, power plug or machine in water or any other liquid.

STORING YOUR MACHINE
Before storing, turn the machine off, switch it off and remove the power plug from the power outlet. Empty the water tank and drip tray and ensure the machine is cool, clean, and dry. Store in an upright position.
Do not place anything on top of the machine.

RESET FACTORY ESPRESSO VOLUME SETTINGS

1. Turn the machine off, by pressing the 1 CUP and STEAM buttons simultaneously for 5 seconds.
2. Press and hold the 1 CUP and 2 CUP buttons for 5 seconds. Buttons will illuminate.
3. Press the 1 CUP or 2 CUP buttons and the light will flash 3 times to indicate that all volumes have been reset.
4. The machine will then return to ready mode.

NOTE
Press any other button to exit factory reset mode.

TROUBLESHOOTING

Water does not flow
from the group head.| • Water tank is empty.| Fill tank.
• Water tank is not fully inserted and locked into position.| Push the water tank down completely to lock into place.
• Machine needs to be descaled.| Perform descale cycle.
• Coffee is ground too finely and/or too much coffee in the filter basket and/or over tamping and/or filter basket is blocked.| See below, ‘Espresso only drips from the portafilter spouts or not at all.
Espresso only drips
from the portafilter
spouts or not at all.| • Coffee is ground too finely| Use slightly coarser grind.
Refer to ‘Coffee Dose and Tamping’ on page 10 and  ‘Extraction Tips’ on page 13.
• Too much coffee in the filter basket.| A lower dose of coffee.
After tamping, trim the coffee dose using the Razor™ dose trimming tool. Refer to ‘Coffee Dose and Tamping’ on page  10 and ‘Extraction Tips’ on page 13.
• Coffee tamped too firmly.| Tamp between 15–20kg of pressure.
• Water tank is empty.| Fill tank.
• Water tank is not fully inserted and locked into position.| Push the water tank down completely to lock into place.
• The filter basket may be blocked.| Use the pin on the end of the provided cleaning tool to unblock the hole(s).
• Machine needs to be descaled.| Perform descale cycle.
Water doesn’t come
through (the machine
makes loud noise).| • Water tank is empty or the water level is below MIN.| Fill tank.
• Water filter has been inserted without soaking.| Ensure that the water filter has been soaked for 5 minutes before inserting it into the water tank.
Espresso runs out
too quickly.| • Coffee is ground too coarsely.| Use a slightly finer grind.
Refer to ‘Coffee Dose and Tamping’ on page 10 and  ‘Extraction Tips’ on page 13.
• Not enough coffee in the filter basket.| Increase the dose of coffee. Tamp then use the Razor™ dose trimming tool to trim off excess coffee. Refer to ‘Coffee Dose and Tamping’ on page 10 and ‘Extraction Tips’ on page 13.
• Coffee tamped too lightly.| Tamp between 15–20kg of pressure.
Espresso runs out
around the edge of
the portafilter.| • Portafilter not inserted in the group head correctly.| Ensure the portafilter is completely inserted and rotated until resistance is felt.
• There are coffee grounds around the filter basket rim.| Clean excess coffee from the rim of the filter basket to ensure a proper seal in the group head.
• Too much coffee in the filter basket.| A lower dose of coffee. Refer to ‘Coffee Dose and Tamping’, page 10. After tamping, trim the coffee dose using the  Razor™ dose trimming tool.
No steam.| • Machine has not reached operating temperature.| Allow time for the machine to reach operating temperature.
• Water tank is empty.| Fill tank.
• Water tank is not fully inserted and locked into position.| Push the water tank down completely to lock into place.
• Machine needs to be decalcified.| Perform descale cycle.
• Steam wand is blocked.| Refer to ‘Cleaning the Steam Wand’, page 15.
Pulsing/pumping
sound while
extracting espresso
or steaming milk.| • The machine is carrying out the normal operation of the pump.| No action is required as this is the normal operation of the machine.
• Water tank is empty.| Fill tank.
• Water tank is not fully inserted and locked into position.| Push the water tank down completely to lock into place.
Coffee not hot enough.| • Portafilter not pre-heated.| Rinse portafilter under hot water outlet. Dry thoroughly.
Milk too hot.| • Jug incorrectly positioned.| Ensure milk jug is correctly positioned on the sensor. Adjust milk temperature setting.
No crema.| • Coffee tamped too lightly.| Tamp betweens or 15–20kg of pressure.
• Coffee is ground too coarsely.| Use a slightly finer grind.
Refer to ‘Coffee Dose and Tamping’ on page 10 and  ‘Extraction Tips’ on page 13.
• Coffee beans or pre-ground coffee are not fresh.| If grinding fresh whole coffee beans, use freshly roasted coffee beans with a ‘Roasted On the date and consume between 5–20 days after that date.
If using pre-ground coffee, use it within a week of grinding.
• The filter basket may be blocked.| Use the pin on the end of the provided cleaning tool to unblock the hole(s).
• Single Wall filter baskets are being used with pre-ground coffee.| Ensure you use Dual Wall filter baskets with pre-ground  coffee
Water leaking.| • Auto purge feature.
Immediately after the steam function, the machine will purge water into the drip tray.
This ensures the thermocouple is at the optimal temperature.| Ensure the drip tray is firmly pushed in place and emptied whenever the indicator is displayed.
• Water tank is not fully inserted and locked into position.| Push the water tank down completely to lock into place.
The machine is on but
ceases to operate.| • The safety thermal-cut out may have activated due to the pump overheating.| Press the 1 CUP and STEAM button simultaneously for 5 seconds to switch the machine off and unplug from the power outlet. Allow cooling for about 30–60 minutes.
If the problem persists, call Sage Support.
Too much/too little espresso is being delivered to the cup.| • Grind amount and/or grind size settings and/or shot volumes require adjustment.| Adjust the grind amount and/or grind size settings.  Refer to ‘Coffee Dose and Tamping’, page 10, and ‘Extraction  Tips’, page 13.

GUARANTEE

2 YEAR LIMITED GUARANTEE
Sage Appliances guarantees this product for domestic use in specified territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period, Sage Appliances will repair, replace, or refund any defective product (at the sole discretion of Sage Appliances).
All legal warranty rights under applicable national legislation will be respected and will not be impaired by our guarantee. For full terms and conditions on the guarantee, as well as for instructions on how to make a claim, please visit www.sageappliances.com.

NOTES

BRG Appliances Limited
Unit 3.2, Power Road Studios,
114 Power Road, London, W4 5PY
Freephone (UK Landline): 0808 178 1650
Mobile Calls (National Rate): 0333 0142 970

Ireland
1800 932 369| Ireland
1800 932 369| Italy
800 909 773
---|---|---
Portugal
0800 180 243| Belgium
0800 54 155| Norway
80 024 976
Netherlands
0800 020 1741| Sweden
0200 123 797| Luxembourg
0800 880 72
Denmark
080 820 827| Switzerland
0800 009 933| Finland
0800 412 143

www.sageappliances.com
Registered in England & Wales No. 8223512
Registered in Germany No. HRB 81309 (AG Düsseldorf)
Registered in France No. 879 449 866 RCS
Due to continued product improvement, the products illustrated or photographed in this document may vary slightly from the actual product.

References

• Sage Appliances
• The domain name SageAppliances.co is for sale | Dan.com

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>