Angel Watch Series R 4G Waterproof Smartwatch for Kids User Guide

: June 5, 2024
: Angel Watch

Table of Contents

Series R 4G Waterproof Smartwatch for Kids
WELCOME TO ANGEL WATCH™
ANGEL WATCH™ KEY FEATURES
QUICK START GUIDE
MORE ABOUT CELLULAR NETWORKS
USING OTHER US NETWORKS
THE MORE DETAILED SETUP GUIDE
PAIR YOUR ANGEL WATCH™ WITH THE APP
GET TO KNOW YOUR WATCH’S APPS
FAMILY MEMBERS
GET TO KNOW THE ANGEL WATCH™ APP PHONE BOOK
HAVING NETWORK ISSUES?
Documents / Resources

Series R 4G Waterproof Smartwatch for Kids

Angel Watch Series R 4G Waterproof Smartwatch for Kids

User Guide

FREE SIM CARD NOW INCLUDED!
SIM CARD PACKED SEPARATELY (USA ONLY). DON’T THROW IT OUT!

WELCOME TO ANGEL WATCH™

Angel Watch™ provides a secure, easy, distraction-free way to monitor and connect with your kids, and other vulnerable loved ones, from anywhere through using cellular networks.
For US customers, your included Red Pocket GSMT SIM card connects your Angel Watch™ using T-Mobile’s powerful nationwide network.

Stay connected with contract-free, month-to-month service for only $10; with no risk of overage charges and free international calling!*

Please read this manual carefully to setup your watch correctly and really get the most out of it.

setup your watch

*USA Only. Red Pocket Mobile is a US wireless communications services provider.
Monthly cost correct at the time of printing. Pricing subject to change. Intl calls 80+ Included countries

ANGEL WATCH™ KEY FEATURES

WiFi + 4G Cellular Internet Connectivity
GPS, WiFi and LBS geo-positioning
Current & Historic GPS Tracking & Geo-Fencing Reliable Cellular SOS Emergency Calling
Control & Monitor from your Angel Watch app Secure Parent-Controlled Phone Book
No Internet, Games or Social Media
Two-way Cellular + Video Calls
Pedometer, Calorie Consumption, Distance Covered & Sleep Quality Monitoring
Remotely capture Body Temp, BP & Heart Rate HD Photo and Video Camera
Voice and Picture Messaging
Discreet Remote Listening (Sound Guardian) Gamify Good Behavior with Heart Rewards
Do-Not-Disturb & Class Schedule
Fall Alert with Emergency Calling
Medication Reminder**
Lost Watch Finder
Multiple Alarm Clocks & Do Not Disturb
16 Languages
Worldwide GSM Network Compatibility
Watch Low Battery Alerts sent to your App

*Angel Watch™ is not a medical device. Consult your physician for medical monitoring.
** Series R Assist Only

QUICK START GUIDE

Activate the GSMT SIM card included in your package at angelwatchco.com/activate
Unscrew watch’s SIM cover. Insert the activated
SIM (chip facing up, cut corner edge going in first) into the slot. Press SIM in deeply using SIM tool to click it into place. Screw cover back on with rubber seal (ridge down)
Restart Angel Watch™. Go to SETTINGS-REBOOT.
After start up, wait for 1 minute. Swipe down on the watch face to confirm you have 4G with min. two bars of service. If no service is available, see p.6 or reboot outdoors and try again.
Download the free Angel Watch™ app. Allow all permissions. Password must be 8-12 characters (use at least one capital letter and no symbols).

Select area NORTH AMERICA prior to registration.

Pair your watch with the Angel Watch™ App.
On the watch, open the ‘ QR Code ‘ app, then press ‘ RegCode ‘. On the app tap [–] to scan watch code. Set a nickname for the wearer (no punctuation) and your relationship in “I am”, e.g. I am Mom.

ACTIVATED SIM REQUIRED FOR WATCH & APP PAIRING Always reboot your watch after inserting SIM

MORE ABOUT CELLULAR NETWORKS

Angel Watch™ requires independent cellular service to operate outside of WiFi and maintain connection to the Angel Watch™ App.

With Angel Watch™ being its own cellular device, there’s never any need for you to change whichever network you’re personally on.

For US customers, we include a SIM card from our partner Red Pocket Mobile (GSMT) offering affordable, pre-paid, plug & play service through T-Mobile’s Extended Range 4G LTE network. There’s no commitment, no contracts, and you’ll never get overage charges. You’ll even get free calling to 80+ countries; all for just $10/month!*

Activate your SIM at angelwatchco.com/activate

For international customers, select any standard phone 4G network with at least 1GB of data, SMS, Voice Minutes and Caller ID. Ensure you use your network’s correct Android APN (data) settings.

USING OTHER US NETWORKS

AT&T and CDMA carriers like Verizon, US Cellular and Cingular are not supported.
You may use other operators using the T-Mobile network but we strongly suggest only using the included SIM card for an optimal experience.

Visit our online SUPPORT portal to learn more.

Your Angel Watch™ App account area must always be set to NORTH AMERICA to maintain communication.

*The exclusive Angel Watch™ $10 plan is only available with SIM cards provided by us. This plan may not be available with SIM’s ordered from Red Pocket or elsewhere.

THE MORE DETAILED SETUP GUIDE

REGISTERING & INSTALLING YOUR SIM

1. Charge your Angel Watch™ fully using the magnetic USB charging cable, face down to avoid accidental disconnection of the magnets.

It may take up to 15 minutes to display a charging icon on the watch. While charging, your Angel Watch™ will be unresponsive.

2. Activate your included GSMT SIM by visiting:
angelwatchco.com/activate
(or visit your non-US network’s activation page)

3. Turn off Angel Watch™ (Settings-Shutdown)

4. Unscrew the watch’s water resistant SIM cover and insert your activated SIM card with the chip face up (with the watch facing up) and the cut corner edge going into the SIM slot first.

5. Use the small SIM tool provided to push the SIM card in deeply until it clicks into place.

6. Replace the SIM cover. Make sure to include the waterproof rubber seal ridge side down. Screw the cover back on so it’s on tightly.

5. Power on your Angel Watch™ by pressing the SOS/Power-On button or go to Settings-Reboot.

6. The watch will register onto the network after roughly 1 minute. Swipe down on the watch face (from the very top of the display) to pull down the status indicator bar. You should see signal bars with either 4G, H+ or LTE. If you do not see 4G, and instead there is a;

Symbol with an exclamation [!] mark , the SIM is not readable or inserted correctly. Push the SIM in to un-click it and remove. Wipe clean, and re- insert with the chip facing up and the cut corner going in first. Push it in with the SIM tool until it clicks back into place. Screw cover back on and reboot (Settings-Reboot).

Sideways triangle in the indicator bar, means ‘no service’. Please wait a few minutes for the watch to obtain the network’s signal. If the triangle still remains, the watch is either out of network coverage or your SIM was not activated correctly. Step outside and reboot. If that fails, check the SIM in another phone (with WiFi disabled). Contact your network provider if you are also unable to use it in the phone.

If you are having difficulties locating or communicating with the watch in general, delete your App account. Re-register a new account with your area set to NORTH AMERICA, regardless of your actual location or network.

Ensure you are using the correct APN settings on the watch (Settings-Network Settings-APN). For Red Pocket GSMT, this is fast.t-mobile.com. If issues persist, reset Angel Watch™. Using the watch’s dial pad, enter #174714# and press the green call button to reset. Wait up to 5 minutes for your new alphanumeric QR RegCode.

PAIR YOUR ANGEL WATCH™ WITH THE APP

1. Download the Angel Watch app from your app store or point your camera at this QR code to download. Allow all permissions & tracking.

2. Register your new account ensuring that:
i. Your email address is valid. It’s needed for password recovery and never shared.
ii. Your password is between 8-12 characters, without symbols, and min. one capital letter.
iii. Your ‘Area’ is set to NORTH AMERICA

3. To the right of the ‘Scan QR Code’ line, tap the icon to open the scanner.

4. On the watch, go to the ‘QR Code’ app, tap the ‘RegCode’ and scan using the app.

5. Set a nickname for the wearer without using apostrophes or symbols and update your relationship, e.g. I am Mom.

Having issues registering? Please see page 21.

For security, any change of SIM will factory restore the watch requiring re- registration.

MORE OF A VISUAL LEARNER?
Scan the QR Code on the START HERE card or head on over to our YouTube channel and watch our Video Tutorial

If your app region (Area) is incorrect click
‘Login’ with the incorrect region, go to ‘ME’, then ‘Delete Account’ and re- register a new account in the correct area: North America. You may use your original email address again.
All Family Members must use the same area. This is required for the initial pairing permission notification for the admin. Delete watch from the app Device List and re-add if needed.

If you are unable to locate the watch on the map after pressing the green pin, check you are using your network’s correct APN setting.
For Red Pocket GSMT, your selected APN should be fast.t-mobile.com. Go to Settings-Mobile Networks-APN to confirm or update.
Reboot outside where GPS satellites can acquire the watch’s position without obstruction.
For other networks, search online for your provider’s Android APN setting. Go to Settings-Mobile Networks-APN and update.

The watch’s location on the map may show that it is far away from its actual location. It can take a little time for the map to fully download. Allow 24hrs for the network to improve and consider the accuracy based on source:

GPS is very accurate (5m-50m) and requires a clear view of the sky to acquire satellites.
WiFi is moderately accurate (50m-500m) and uses your internet’s IP address location.
LBS is the least accurate (50m-500m) and estimates its proximity to the nearest tower when no other location sources are available.

GET TO KNOW YOUR WATCH’S APPS

CLOCK FACES
Press and hold down to swipe through various clock faces*. Tap to select your preference.

PHONE
Use the dial pad to freely dial any number. This can be disabled using the Angel Watch™ app by selecting ‘Function Restrictions’ and turning off ‘Enable Dialpad’.

CONTACT
To add, edit or delete contacts, use the Phone Book on the Angel Watch™ app. Tap the green camera icon to add a picture. Enter contacts in+15551231234 format. Service and coverage is required for contacts to transfer to the watch.

CHAT
This is the messaging app between the Angel Watch™ app (using ‘Chat’) and the watch’s Chat app. The watch can send shared group voice & picture messages with Family Members.
While Chat messages are shared within the Family Member group, other messaging apps in the watch’s App Store offer direct messaging (p.12).

SMS
If enabled by the parent, SMS can be used to send text messages to any approved contact.
To enable or disable SMS capabilities, go to ‘SMS Messages’ on the Angel Watch™ app.

To avoid unsolicited calls to your child, activate ‘Reject Unknown Call’ in the App so that only numbers added to the Contacts can call.

VIDEO CALL
Enjoy HD video calls between the Angel Watch™ and trusted Family Members using the app.

CAMERA
Take HD pictures straight from the watch.

GALLERY
View pictures taken from the watch. For your child’s safety, it is not possible to export or share pictures from the Gallery.

DAY TOOLS

Schedule
Enter and view class schedules.
Math
Timed mental arithmetic challenges!

SETTINGS

Settings include:

Shutdown & Reboot
Volume & Brightness
Torch (Flashlight)
Network Settings to change APN
WiFi
Bluetooth- works with most hearing aids
Fall Detection
Date & Time to set preferred formats Device Info, including your IMEI
Languages and more..

STEPS
Counts lifetime steps. Reset is not possible. Manage Steps from ‘Health’ on the app.

APP STORE
Install available child safe applications.
Apps can only be installed using the Angel Watch app.

QR CODE

AppCode
Point your phone camera at the code to download the Angel Watch™ application from your device’s App Store.
RegCode (Activated SIM Required)
Your watch’s code to pair it to the Angel Watch™ app. To add more watches, click ‘+’ on the top-right of the app home screen.

DATA TRANSFER
Plug your 4-pin USB charging cable into your computer and export and import files to or from your Angel Watch.
Several options will be displayed with explanations allowing you transfer data.

FRIENDS
Up to four Angel Watches™ can add each other as friends for direct voice & picture messaging. To add friends, ensure the other Angel Watch’s are connected to the same WiFi and have bluetooth enabled. Place them close together, open the ‘Friends’ on all watches and wait up to one minute. for the icons to go from grey to color. Select an icon to represent the friend.

**TEMP***
Take readings using either Forehead, Wrist or monitor body temperature in Real-Time. Also take readings and monitor remotely with alerts!
Wear for at least 30 minutes prior to taking readings, or nearer an hour in colder or warmer climates. Ensure a snug fit when reading.
Unusual temperatures may affect results.

**HR & BP***
Take Heart Rate and Blood Pressure locally or remotely using the app! Results are sent back to your app and saved for future reference.
A good healthy resting Heart Rate for children aged 6-15 should be between 70-100 bpm.
Normal blood pressure for school aged children should be around 97/112 mmHg.
Blood Oxygen (SPO2H) can only be taken from the watch itself as it requires an adult to hold it still and to press it firmly to the skin. SPO2H should not be below 90% at any age. Normal range is 95%-100%.

FAMILY MEMBERS

Family Members are separate Angel Watch™ app account holders labelled as Mom, Dad, etc.
Family Members have full access to all features and settings. Add other contacts to the Phone Book for voice and SMS contact or use any a messaging app from the watch’s App Store.
Add Family Members by scanning the watch’s RegCode. Admin approval is always required.
*Angel Watch™ is not a medical device. Consult your physician for medical monitoring.

GET TO KNOW THE ANGEL WATCH™ APP PHONE BOOK

Add up to 10 phone numbers to your Angel Watch’s phone book for direct cellular calling.
Enter numbers in +15551231234 format (+ country code and number; no spaces). Add an image to your contacts using the green camera icon.

CHAT
Enjoy shared family chats with pictures, voice and text messages with the watch’s Chat app.
Chat from the watch is limited to voice & picture messages. The screen is too small to easily type.

CALL
Enter the watch’s phone number here to call. You may also save child’s number as a regular cell phone contact in your personal phone.

MAP
Tap on the map and press green pin to fetch your watch’s current location.
The location source being used is in the map’s address box. Allow time for map download.
It’s important to understand the location source.

GPS (5m-50m): Satellite location while outdoors
WiFi (50m-500m): Location based on IP address
LBS (50m-1000m): Proximity to closest cell tower

IT MAY TAKE UP TO 24HRS FOR ALL FEATURES TO APPEAR IN YOUR ANGEL WATCH™ APP

WATCH™ APP

HEALTH
View Steps, estimated Calories burned, Distance covered, Sleep Quality, Body Temp, Heart Rate & Blood pressure (which can also be taken remotely) and set timings to monitor.

Measurements are in Centimetres and weights in Kilograms. These cannot be changed.

NOTIFICATIONS
Low Power, SOS alerts and other notifications.

ALARMS
Set up to three alarms and chose frequency.

REWARDS
Gamify good behavior with love hearts- e.g. 10 love hearts in a week earns a pizza night!

REMOTE CAMERA
Concerned about safety and need images?

Capture images remotely that save in the app.

VISIT OUR YOUTUBE CHANNEL TO LEARN MORE!

TIMETABLE (SERIES R KIDS ONLY)
Allow your child to have easy visual access to classes and any other regular weekly events. Click ‘+’ to add classes and press on a number in the left column (1,2,3 etc) to set period and the schedule will be sent to the watch.

VIDEO CALL
Make & receive video calls with registered Family Members using the app and watch.

If ‘Video Call’ does not appear on your app, start a video call from the watch to yourself. This will prompt Video Call to appear on the app.

For security, only Family Members approved by the admin are able have video calls.

SOS
Enter up to three emergency contact numbers.
When pressed for 3 seconds, the SOS button on the watch will dial the each emergency contact in sequential order for 5 rings (before voicemail answers), one after the next until answered.
SOS alerts are also sent to all Family Members.

LOCATION UPDATE SCHEDULE
Select the time interval for the watch to fetch its position. Frequent positioning will affect data and battery life.

When historic tracking or geo-fencing is not required, use Sleep Mode (Manually Obtain Position) to conserve energy. Tap the green pin on the map anytime to find the watch’s current location. Cellular service & coverage required.

FALL ALERTS
Notify Family Members of a quick movement met with a sudden stop through the watch’s in-built accelerometer.

Enable Fall Alerts to send fall notifications to all Angel Watch™ app Family Members.

Use Fall Alert Call to auto-dial SOS emergency contacts. Enter emergency contacts in order using the SOS feature (p.15)
Sensitivity of Fall Alerts may be adjusted using the Angel Watch™ app.

MEDICATION REMINDER (SERIES R ASSIST ONLY)

You can set multiple medication reminders to go off either once, daily, or only on set days.

Your medication reminder is a text prompt on the watch itself. You may also add an audio reminder that you can record yourself.

Press and hold the to record. Release to end your recording. Use the back button to erase and re-record if needed.

To use a voice prompt message you must also enter a text prompt message.

Abrupt daily actions could simulate a fall.
Please consider this when adding SOS dialling contacts, particularly if adding emergency services.

SOUND GUARDIAN (AUDIO DROP-IN)

Discreetly open the Angel Watch’s microphone to monitor one-way audio without any alert whatsoever on the watch.

Enter your phone number (not the watch) in the+15551231234 format. Press Activate Call Back to receive a one-way call back with an open line.

Sound Guardian must be used with consent and in accordance with any applicable laws.

DO NOT DISTURB
Select up to four times on any specified days to block calls & messaging. SOS will still function.

SMS ALERTS
Enter the parent’s phone number to be alerted by SMS if the watch’s battery is critically low or the SOS prompt has been activated. These notifications are also sent through the app but SMS alerts are helpful in areas of low/no data.

FIND WATCH
Press to locate your Angel Watch™. A sound will play loudly through the watch’s speaker.

SET LOCATION BASE STATION (LBS)
If permitted by your provider, LBS uses the proximity to the nearest cellular tower in areas when no better sources are available (e.g. in underground parking). Accuracy is 50m-1000m.

FUNCTION RESTRICTIONS
Toggle the watch’s ability to freely dial numbers using the keypad or disable the GPS.

LANGUAGE
Choose to select from 16 languages.

SCHEDULE SHUTDOWN
Set times for watch to either reboot or shutdown.

If you are in an area of intermittent coverage or on the move frequently, rebooting daily to refresh your network may be helpful.

TIME ZONE
Over-ride your watch’s automatically selected network date and time.

BODY TEMPERATURE MEASUREMENT

Remotely read and monitor the wearer’s Body Temperature and view life-time historical data from all readings.

Normal body temperature should be between 97°F – 99°F, ideally at 98°F.

NIGHT POWER SAVINGS MODE
Disconnect from 10pm to 6am every night to save data and reduce battery consumption.

SMS MESSAGES
Intercept all SMS messages sent to the watch on your app, and choose to enable or disable.

REJECT UNKNOWN CALLER
Activate this function to block unwanted calls so only saved Contacts are able to call the watch. Phone Book contacts must be saved in the correct format, e.g. +15551231234 to be allowed.

SET DEVICE WIFI
View the WiFi networks around the Angel Watch regardless of where you are and set the WiFi connection remotely. You may also update WiFi in the watch’s settings directly.

REMOTE SHUTDOWN
Remotely shutdown your Angel Watch™.

RESET DEVICE
Restore your Angel Watch™ to factory settings.

If you are unable to reset your Angel Watch™ remotely, open the Phone app on the watch, enter #174714# using the dial pad and press the green button to factory reset your device.

REMOTE RESTART
Restart your Angel Watch™ from the app.

This is helpful if you are separated from the watch and you’re having connection issues.

ENJOYING YOUR ANGEL WATCH™?
WE REALLY HOPE SO!
It’s our aim to provide you with a purposeful product for you to have in your family.
We deeply care for our customers. We find it a pleasure to work through and solve issues and we love reading reviews from those delighted with our assistance! It would mean the world if you might leave one for us!

But if we haven’t deserved your public praise just yet, please give us a chance to make things right. If you can’t find what you need on our site’s SUPPORT portal, call or email us. We’ll get things working just as they should and stay with you or until you’re happy and you feel your issue was handled well.

Thank you and welcome to the
Angel Watch Family!

HAVING REGISTRATION ISSUES?
I ENTER A PASSWORD BUT IT DISAPPEARS

Use a password that is 8-12 characters with only letters and numbers; no symbols, and at least one capital letter.

THE REGISTER BUTTON ISN’T LIGHTING UP

Manually enter the verification code. Use a password that is 8-12 characters with only letters, numbers and at least one capital letter.

I’M REGISTERED BUT CAN’T LOG INTO THE APP

Click ‘Forgot Password’. Reset to one that is 8-12 characters with only letters and numbers and at least one capital letter.

MY WATCH’S QR CODE IS SHOWING ‘000000’

Make sure your SIM is activated. Insert or re-insert chip side up, cut corner going in first, and push deeply until it clicks into place. Go to Settings- Reboot and wait up to 5 minutes. The code will automatically change with service.

APP WATCH REGISTRATION ISN’T COMPLETING

Remove punctuation from the Nickname.
e.g. enter name as Sarah, not Sarah’s Watch

I NEED TO CHANGE MY APP ACCOUNT REGION

Log back in to your previous, incorrect region. Go to ME and click Delete Account. Re-register your account again, now in North America.

FAMILY MEMBERS APPROVAL NOT COMING

All Family Members, including the admin, will need to have their own accounts registered in North America. Delete account of Family Member using the app and re-register.

HAVING NETWORK ISSUES?

WHEN I SWIPE DOWN THERE’S NO 4G OR LTE
See an ! mark? Reinsert the SIM card chip facing up, cut corner going in first. Push in deeply to click in place with the black SIM tool provided and reboot (Settings-Reboot)
See a sideways triangle? Your SIM is either not activated or you have no network coverage.

CALLS TO WATCH ARE GOING TO VOICEMAIL
Your calling number must be saved on the watch in a format that the network can recognize. With Reject Unknown Caller enabled, your number needs to be identified as an allowed number; otherwise, it will be blocked.

Edit your number in the watch’s Phone Book using the app. For the USA, use +1 area code and number, eg. +15551231234 or + your country code if outside the US; no spaces, no dashes.

CALLS MY WATCH KEEPS SAYING ‘OFFLINE’

Area is set to North America (or see p.8) Swipe down on watch face down to confirm 4G and min. 2 bars of service (or see p.6) Check for correct APN in Settings-Mobile Networks-APN. With the Angel Watch™ provided SIM card, it’s fast.t-mobile.com. Delete your device from the app account Re-register your Angel Watch™ to the app.

If issues persist, perform a full Reset & Reregister (p.23).

THE GPS SHOWS THE LOCATION WAY OFF
Find which location source your watch is using. Is it WiFi, GPS or LBS? (see p.8). Each is very different. Disable WiFi on your watch and go outside where you have a clear view of the sky and tap the green pin on the app map and wait for ‘Device Positioning’ go fully complete.
It will take a little time to update initially or when changing locations due to map download.
RESET & RE-REGISTER (ACTIVE SIM REQUIRED)

On the watch, open ‘Phone’. Enter the code #174714# and press call to factory restore.
On the app, press DELETE ACCOUNT.
Re-register a new account in North America. You may use your original email address.
Scan watch’s QR RegCode. Code may take up to 5 minutes to change (from 00000).
Swipe screen down to confirm 4G coverage. If not, see p. 6.
Check APN in Settings-Mobile Networks. For GSMT use fast.t-mobile.com, or search for your other network’s correct APN setting.
Allow several minutes and re-test location outdoors and allow map time to download.
If issues persist, test your SIM in another phone to confirm that it is activated correctly. You should be able to call & browse the internet (with WiFi disabled) . If not, contact the network directly to resolve.

NEED ANSWERS FAST?
SUPPORT.ANGELWATCHCO.COM
Explore our keyword rich search. Get the answers you need.

Angel Watch™ is not intended to be used as a medical device.
Vital Sign readings alone cannot predict health issues or underlying conditions.
Should your readings cause concern, please consult your physician and repeat your vital sign tests with professionally calibrated, medically certified equipment.
Always contact your local emergency service provider in emergencies.
Aim to maintain a healthy lifestyle that places you within the recommend vital sign ranges.

If you have any questions or need help, please contact us for assistance..
www.AngelWatchCo.com
+1 888 787 4757 (Mon-Fri, 8am-3pm MST)

[email protected]