ELECTROLUX FLOOR CARE User Manual
- June 4, 2024
- Electrolux
Table of Contents
ELECTROLUX FLOOR CARE
WARRANTY
FOR SALES IN AUSTRALIA AND NEW ZEALAND APPLIANCES: ELECTROLUX FLOOR CARE
This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.
In this warranty
- (a) ‘ACL’ or ‘Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010;
- (b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;
- (c) ‘ASC’ means Electrolux’s authorized serviced centers;
- (d) ‘Electrolux’ is the brand controlled Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;
- (e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;
- (f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.
Application:
This warranty only applies to new Appliances, purchased and used in Australia
or New Zealand and is in addition to (and does not exclude, restrict, or
modify in any way) other rights and remedies under a law to which the
Appliances or services relate, including any non-excludable statutory
guarantees in Australia and New Zealand.
Warranty Period
Subject to these terms and conditions, this warranty continues in Australia
for a period of 24 months and in New Zealand for a period of 24 months,
following the date of original purchase of the Appliance with the exception of
the following parts
- Rechargeable batteries/Battery packs: Limited to the first 3 months from the date of purchase when used under normal conditions.
- Reduction in battery runtime due to battery age or use is considered normal and is not a defect and is not covered by this warranty after 3 months.
Repair or replace warranty
During the Warranty Period, Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special equipment
and subject to these terms and conditions, repair or replace any parts which
it considers to be defective. Electrolux may, at its absolute discretion,
choose whether the remedy offered for a valid warranty claim is repair or
replacement. Electrolux or its ASC may use refurbished parts to repair your
Appliance. You agree that any replaced Appliances or parts become the property
of Electrolux.
Travel and transportation costs
Subject to clause 7, Electrolux will bear the reasonable cost of
transportation, travel, and delivery of the Appliance to and from Electrolux
or its ASC. Travel and transportation will be arranged by
Electrolux as part of any valid warranty claim. Proof of purchase is required before you can make a claim under this warranty.
Exclusions
You may not make a claim under this warranty unless the defect claimed is
due to faulty or defective parts or workmanship. This warranty does not cover:
- (a) light globes, batteries (except Rechargeable batteries and Battery packs as above), filters or similar perishable parts;
- (b) parts and Appliances not supplied by Electrolux;
- (c) cosmetic damage which does not affect the operation of the Appliance;
- (d) damage to the Appliance caused by:
- (i) negligence or accident;
- (ii) misuse or abuse, including failure to properly maintain or service;
- (iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorized repairer or ASC;
- (iv) normal wear and tear;
- (v) power surges, electrical storm damage or incorrect power supply;
- (vi) incomplete or improper installation;
- (vii) incorrect, improper or inappropriate operation;
- (viii) insect or vermin infestation;
- (ix) failure to comply with any additional instructions supplied with the Appliance;
- (x) suction of any liquids or building materials (including plaster or concrete dust)
In addition, Electrolux is not liable under this warranty if:
- (a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;
- (b) the Appliance is modified without authority from Electrolux in writing;
- (c) the Appliance’s serial number or warranty seal has been removed or defaced
How to claim under this warranty
To enquire about claiming under this warranty, please follow these steps:
- (a) carefully check the operating instructions, user manual and the terms of this warranty;
- (b) have the model and serial number of the Appliance available;
- (c) have the proof of purchase (e.g. an invoice) available;
- (d) telephone the numbers are shown below.
Australia
For Appliances and services provided by Electrolux in Australia: Electrolux
goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the Appliance repaired or replaced if the Appliance
fails to be of acceptable quality and the failure does not amount to a major
failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as
referred to in the ACL.
New Zealand
For Appliances and services provided by Electrolux in New Zealand, the
Appliances come with a guarantee by Electrolux pursuant to the provisions of
the Consumer Guarantees Act, the Sale of Goods Act, and the Fair Trading Act.
Where the Appliance was purchased in New Zealand for commercial purposes the
Consumer Guarantee Act does not apply.
Confidentiality
You accept that if you make a warranty claim, Electrolux and its agents
including ASC may exchange information in relation to you to enable Electrolux
to meet its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 8
above have been followed.
AUSTRALIA FOR SERVICE
or to find the address of your nearest authorized service center in Australia
PLEASE CALL 13 13 49
EMAIL customercare@electrolux.com.au
FOR SPARE PARTS or to find the address of your nearest spare parts center
in Australia
PLEASE CALL 13 13 50 OR EMAIL
customercare@electrolux.com.au
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