BaNES Primary Care Quick Referral Guide app User Guide

June 1, 2024
BaNES Primary Care

BaNES Primary Care Quick Referral Guide app

Norg

Urgent Professional Line HCRG

Urgent Professional Line HCRG2 hour response when there is a risk of admission within 24hrs, including virtual wards

Options

2hr Urgent Community Response (UCR) -HCRG Virtual Ward (Step up) High level of care, assessment, monitoring and treatment in own home -Urgent Social Care

Contact & Availability

01225 410240 Lines open 24/7 Triage: Mon-Fri 8-6 Sat-Sun 8-5

Routine Community Referrals

Urgent Professional Line HCRG Routine Referral for Community Services

Options

-Adult Speech/Language Therapy, Bladder and Bowel Service, Community Matrons, Falls and Parkinson’s, Heart Failure, Leg Ulcer Clinic, Lymphoedema, Podiatry, Reablement , Tissue Viability

Contact & Availability

0300 247 0200 Mon-Fri 9-5

Acute Frailty Team RUH

Royal United Hospitals Bath **NHS Foundation Trust**

Admission being considered 65yrs+, Clinical Frailty Scale 5+ Conditions associated with increasing frailty + any care home resident

Options

-Acute admission under the acute frailty team -Frailty Flying Squad – MDT for assessment, diagnosis and treatment -Frailty Same Day Emergency care (SDEC) (includes potential for next day/planned admission for urgent assessment and investigation)

Contact & Availability

Cinapsis > Acute Frailty-RUH 07584771329 Mon-Fri 8-8 SatSun/Bank Hol 8-5

Consultant Geriatrician

Royal United Hospitals Bath **NHS Foundation Trust**

For advice and non-urgent queries

Options

Contact & Availability

Cinapsis > Older Adult Medicine-non-urgent-RUH>phone or >e-opinion Mon-Fri 8-8

Community Wellbeing Hub

Community Wellbeing Hub

Practical & emotional support to build confidence, independence & connect the local community

Options

-Debt, money & benefit advice, Short term financial crisis help, Housing advice, Access to low cost food, Mental Health support, Employment, Keeping a family active and healthy, Managing type 2 Diabetes and Stopping smoking

Contact & Availability

0300 247 0050 or online referral:www.communityw ellbeinghub.co.uk/forprofessionals Mon-Fri 9-5

RUH Hospital at Home

Royal United Hospitals Bath NHS Foundation Trust

Advice/ Support for pts recently discharged from Hospital at Home. Time limited service of secondary care healthcare professionals visiting pts at home

Options

-Hospital at Home for patients recently discharged from Hospital (Step-down) – Admission avoidance via Cinapsis > Hospital at Home – All patients have inpatient status & access to tests, consultants, therapists and full MDT

Contact & Availability

07824520 192 or Cinapsis > hospital at home Hospital led Mon-Sun 8-6

*One call will be triaged by a senior decision maker and other options discussed (e.g. Virtual wards; Hospital at Home)

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