Poolmate Hydro4 Robotic Pool Cleaner User Manual

Poolmate Hydro4 Robotic Pool Cleaner

Specifications

• Product Name: Poolmate Hydro4 Robotic Pool Cleaner
• Version: V1.0
• Operating Depth: 0.5-3 meters
• Operating Temperature: 10-35°C
• pH Range: 7-7.8
• Salt Level: Maximum 5000 ppm
• Chlorine Level: Maximum 4 ppm

Disclaimer
Please read the disclaimer carefully before using the Poolmate Hydro4 robotic pool cleaner. By using the product, you approve and accept all contents of the disclaimer. Poolmate will not assume any compensation liability for personal injury or property loss caused by various reasons mentioned in the disclaimer.

Precautions
Before using the Poolmate Hydro4, please follow these precautions:

• Children should not use the product without parental supervision.
• Only authorized professionals should disassemble and repair the product.
• Avoid exposing the robot and buoy to temperatures higher than specified, as it may cause damage or trigger high-temperature protection.
• Avoid opening, crushing, heating, or burning the battery case in the buoy to prevent fire hazards.
• Do not use the robot if the internal structure is damaged.
• Operate the robot only in pool water and do not enter the pool while it’s working.
• Avoid direct contact with rotating parts while the robot is operational.
• Avoid using the product in pools with liquid flocculant or clarifying agents to prevent filter blockage or damage.

Connection and Operation

1. Insert the tethering cable connector on the robot into the tethering cable port on the battery buoy.
2. Tighten it clockwise for a secure connection.

FAQ:

1. Q: Can I use the Poolmate Hydro4 in pools with clarifying agents added?
   A: It is not recommended to use the product in pools with liquid flocculant or other clarifying agents as it may lead to filterm blockage or damage.

2. Q: What should I do if the internal structure of the robot is damaged?
   A: Do not continue using the robot if the internal structure is damaged. Contact authorized professionals for repair or replacement.

Disclaimer

Please read this Disclaimer carefully before using Poolmate Hydro 4. By using the product, it shall be deemed as the approval and acceptance of all contents of this disclaimer.
Poolmate will not assume any compensation liability for personal injury and property loss (including direct & indirect losses) caused by the following reasons during using this product:

1. Damages due to the operation by the operator in poor physical or mental condition.
2. Personal injury and property loss caused by the subjective intention of the operator.
3. Compensation for any damage arising from accidents.
4. Failure to follow the correct guidance of this Manual to assemble or operate the product.
5. Other damage caused by improper operation of the robot due to self-modification or replacement with accessories or parts not manufactured by Poolmate.
6. Damages caused by using products not manufactured by Poolmate or imitated on the products of Poolmate.
7. Compensation for damages caused by operation error or subjective judgment error of the operator.
8. Improper operation caused by natural wear, corrosion, wire aging and other problems of the robot.
9. Other losses not covered in the scope of responsibilities of Poolmate.

Precautions

• Warning: please read this User Manual carefully and use this product as per the Manual. The Company is not responsible for any loss or damage caused by improper use.
• Warning: Children are not allowed to use this product without supervision by their parents.
• Warning: The parts of this product can only be disassembled and repaired by authorized and trained professionals of the dealer, otherwise warranty will be invalid and personal injury may be caused.
• Warning: If the robot and buoy are used at temperatures higher than the specified operating temperature or exposed to intense sunlight for a long time, their high-temperature protection will be triggered, making them powered off, or in severe cases, causing damage to the product.
• Warning: Do not open, crush, heat or burn the battery case in the buoy to avoid the risk of fire and burn.
• Warning: Do not use the robot or buoy again if its internal structure is damaged.
• The robot cannot be used in other working environments but only in the water of the pool. And no one is allowed to enter the pool while the robot is working.
• Do not touch the rotating part directly with your hands while the robot is working.
• Do not use this product in the pool if liquid flocculant or other clarifying agents are added in the water, because the filter of the robot may be blocked or damage.

Please use the robot in the following calibrated environment

Operating depth

Operating temperature

| 0.5-3 m

10-35℃

---|---
pH| 7-7.8
Salt| Max. 5000 ppm
Chlorine| Max. 4 ppm
|

Main parts

Robot

1. Filter basket
2. Handle
3. Indicator
4. Tethering cable connector
5. Water outlet
6. Drive wheel
7. Active brush
8. Water inlet
9.  Driven brush

Battery Buoy

1. ON/OFF button
2. Power button
3. Tethering cable port/Charging port

Power adapter

1. Power adapter
2. AC power cord

Connection and Operation

Connection and Application

1.  Insert the tethering cable connector on the robot into the tethering cable port on the battery buoy and tighten it clockwise.
   

2. Put the robot and battery buoy together in the pool, and turn on it after the robot sinks to the pool floor.
   

3. Press and hold the Power button ② to turn on the robot. After the indicator is on, click the ON/OFF button ① or use the APP to operate the robot for cleaning.
   

Indicator Definition

Robot

Battery Buoy

Error Details

After Cleaning

1. The robot will automatically stop by the pool in case of low battery, or the robot will stop at the lane line of the pool through the “Pick-up” function of the APP.
   

2. Hold the robot’s handle and pull it out of water, and hang it on the water for 10- 20 seconds to drain the water inside.
   

Do not pull the tethering cable directly on the water surface to avoid breakage and damage.

Precautions for charging

1.  Please charge the robot with the official standard power adapter of Poolmate.
   

2. Dry the water on the charging port of the battery buoy before charging.

3.  When charging, the green light on the Power button is breathing, indicating that the charging is in progress. If the light is steady on, the charging is completed. After charging, unplug the adapter in a timely manner.

4. As the long-term storage will accelerate the self-discharge and passivation of active substances, it is recommended to fully charge and discharge the battery buoy every three months to reduce the negative impact of long-term storage, and then restore its original performance.

5.  The lithium battery of this product is not replaceable, so it should be recycled by a qualified battery recycling station, and not discarded in the trash can.

6.  Battery protection:

APP

1. Download the CHASING GO3 APP
   CHASING GO3 App:
   (Applicable to iOS 11.0/Android 7.0 and above) Scan the QR code or visit iOS App Store/Google Play/CHASING’s website to download.

2. Bluetooth Connection

3. Click “Poolmate Hydro 4” on the “Device Selection” page.

4. Click “Go to connect”.

5. When finding a new device, click on it to connect, and then enter the “Home” page after successful connection.

6. Home

7. Manual Mode

8. My

9. Remote Control

10. It is required to log in to your Poolmate account before enabling “Remote Control”

11. In the “Cloud Service” interface, follow the prompts to connect the robot to the network, and then apply the remote control function.* After successfully connected to the network and powered on, if the buoy is not operated for a long time, it will automatically reach suspend mode with low power consumption. It can be woken up by the APP or by clicking the Power button.
    

12. You can unbind the devices and add new devices in the “Manage Devices”. * If you cannot unbind the device, please contact
    If you cannot unbind the device, please contact  the Poolmate after-sales service department to deal with the problem..

Routine Maintenance

Clean the filter screen

To ensure the cleaning performance of the robot, it is recommended to replace the filter screen at least every three months during use.

Storage
If the robot is not used for a long time, please follow the following steps:

1. Clean the filter basket thoroughly and place it inside the robot;
2. Make sure there is no water left in the robot;
3. Turn off the battery buoy after charging;
4. Store indoors in a cool and dry place at 5-45℃.

Troubleshooting

battery buoy charging contacts and check for damage
The battery is not fully charged| The buoy is not turned off after charging and reaches normal standby state, resulting in power loss| Check whether the buoy is turned off after charging
The robot is not started| The cable is not connected between the buoy and the robot| Check whether the cable is connected properly
The robot is not put in water| Put the robot into water
The track is stuck by foreign object| Check if the track is stuck and remove foreign object
The SOC of the battery is too low| Charge the battery buoy
The robot or buoy is electrically damaged| Check the error code and contact the after-sales dealer
The robot moves but fails to clean the pool effectively| The filter basket is blocked| Clean the filter basket
The impeller is blocked by foreign object| Check whether the impeller is blocked and remove foreign object
The SOC of the battery is too low| Charge the battery buoy
The robot can’t climb walls| The filter basket is blocked| Clean the filter basket
The impeller is blocked by foreign object| Check whether the impeller is blocked and remove foreign object
The temperature or pH value is inappropriate| Use the robot in a pool with the required temperature and pH

Cnhdeck rtuhbe tchheemaiclal level in the water

There is algae on walls|
The SOC of the battery is too low| Charge the battery buoy
The robot only cleans a portion of the pool| The filter basket is blocked| Clean the filter basket
There are obstacles in the pool| Remove obstacles

Product Parameters

After-sales

1. For any questions or technical problems, please contact us by the Email of Poolmate After-Sales Department or contact the E-chat official customer service staff.
   After-sales Email:
   support01@poolmatebot.com -Europe
   support02@poolmatebot.com – Asia and Oceania
   support03@poolmatebot.com -The Americas & Africa

2. You can check the teaching video in the App menu, official website support and WeChat official account for a better use experience.

This Manual is subject to updating without prior notice. The latest version is available on Poolmate official website: https://www.poolmatebot.com

References

• Poolmate Automatic Pool Cleaner_Swimming Pool Robot Cleaner
• Poolmate Automatic Pool Cleaner_Swimming Pool Robot Cleaner

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