PHONAK Bluetooth Slim Hearing Aids User Guide

PHONAK Bluetooth Slim Hearing Aids

Using your Phonak hearing aid with a Bluetooth® enabled mobile phone

Your Phonak hearing aid has Bluetooth® functionalities that allow you to connect to Bluetooth-enabled devices.
This guide will show you how to connect the hearing aid to a mobile phone and answer and reject phone calls; as well as how to connect to, and use the myPhonak app.

Entering pairing mode

Phonak rechargeable hearing aid
Place your hearing aids in the charger for 10 seconds and remove, you will then have 3 minutes to complete the pairing.
Or hold down the bottom button for 3 seconds to turn off your hearing aid. Then press the bottom button for 3 seconds again to turn your hearing aid back on, you will then have 3 minutes to complete the pairing.

Phonak battery hearing aid

Open and close the battery door, you will then have 3 minutes to complete the pairing.

Pairing your Phonak hearing aid to a Bluetooth® enabled device

Initial pairing

1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth-enabled devices in the connectivity setting menu.
2. Switch your hearing aids off, and on again. You now have 3 minutes to pair your hearing aids with your device.
3. Your device shows a list of Bluetooth-enabled devices. At this stage you will only see one hearing aid, continue and select the hearing aid from the list. This will simultaneously pair both hearing aids to your phone. A beep confirms successful pairing.
   After your hearing aids have been paired to your device, they will automatically connect again when switched on.

Phone calls

Your hearing aids connect directly with Bluetooth® enabled phones.
When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through its own microphones, so you do not need to speak into your phone to be heard down the line.

Accepting, ending and rejecting a call

1. A call can be accepted by a short press on the upper or lower part of the multifunction button.
2. A call can be ended by a long press on the upper or lower part of the multi-function button.
3. An incoming call can be rejected by a long press on the upper or lower part of the multi-function button.

Installing the my Phonak app

• Connect your smartphone to the internet via WiFi or cellular data

• Turn on your smartphone’s Bluetooth®

  • Download my Phonak app
    Download the app from the store. After installation open the myPhonak app .

  • Open my Phonak app
    Open the app and click on Next.

  • Privacy notice
    In order to use the app, you must click on I agree to accept the Privacy Notice to continue.

  • Product improvement
    By sharing usage data with Sonova, you can help us improve our products.

  • Enable streaming
    To receive phone calls on your hearing aids please go to Settings > Bluetooth and add the hearing aids to your list of connected devices. Then return to the app to continue the pairing.

Connecting your Phonak hearing aid to the my Phonak app

Download the my Phonak app

1. Make sure Bluetooth® is on
2. Install the myPhonak App from Google Play™ or Apple App Store® – Make sure your smartphone is connected to the internet
3. To use the app, you must tap on I agree to accept the Privacy Notice to continue.
4. Product improvement: You can optionally share usage data, which enables us to learn and improve our products.

Prepare your hearing aid
You will have been provided with a Phonak rechargeable hearing aid or a Phonak battery hearing aid, please follow the relevant instructions to prepare your hearing aid.
Please follow the relevant instructions on page 3 (Entering pairing mode) to enter pairing mode.

Pairing with Phonak hearing aids

To connect Bluetooth-enabled hearing aids with the myPhonak app, please follow the instructions below.

1. Pairing instructions
   Tap Continue and follow the instructions for your hearing aids.

2. Searching
   The app is searching for compatible hearing aids and will display them once they are detected.

3. Selecting
   Tap Select when your hearing aids appear in the list.

4. Multiple
   If multiple hearing aids are detected, they will be displayed accordingly. To highlight your hearing aid, please push thebutton on your hearing aid.

5. Location
   On Android devices, you must enable location services when pairing Bluetooth devices for the first time. After the initial setup you can disable the location services again.

To connect Bluetooth-enabled hearing aids with the myPhonak app, please follow the instructions below.

1. Pairing the hearing aids
   The app will connect to each hearing aid separately.

2. Confirm for all hearing aids
   On Apple devices, confirm pairing by tapping Pair in the pop-up for every device separately

3. Pairing complete
   Both hearing aids are now paired. The app will automatically proceed to the next step

4. Setup Complete
   You are now ready to use all compatible functionalities in the myPhonak app. Tap OK to access the main screen.

Troubleshooting the pairing

Possible errors during the setup process.

1. Incompatible devices
   The app cannot connect to the hearing aids because they are not compatible. Please contact your hearing  care professional for further information .

2. Hearing aid connection error
   If the pairing to one of the hearing aids fails, you can:

   • Tap Try again to restart the pairing process.
   • Continue with only one of the two hearing aids.

3. Connection fails to both
   Tap Try again to restart the pairing process and follow the instructions .

4. Unable to connect
   Make sure you have access to the internet and Bluetooth is enabled, so that the app is able to initialise and connect to your hearing aids.
   Tap Try again to restart the process.

Remote Control main view

Functionalities available for all hearing aids

1. Adjust hearing aid volume
   Move this slider up to increase the volume, or down to decrease the volume. If you are fitted with two hearing aids this slider controls both devices simultaneously

2. Accessing programs
   Tap the arrow next to Program selection to access the program list. The available programs depend on how your hearing aids have been set up by your hearing care professional.

3. Mute
   You can mute the hearing aid(s) by pressing the Mute icon.

4. Split the volume
   Press the Split icon to adjust the volume of each hearing aid independently.

5. App navigation
   You can access all functionalities of the app in the main navigation.

Remote control settings

• Access custom programs
  myPhonak app includes programs set up by your HCP as well as 3 templates (MyMusic, MyTV and MyRestaurant) that you can use straight away, or modify at your convenience. You can access your custom program at anytime via themyPhonak app.

• Update a custom program
  You can edit your existing customized setting and keep the changes by pressing Update.

• Creating a custom program
  You can save your customised settings (e.g. favourite restaurant) for easier access the next time you are in the same environment. Please note that depending on your screen size you need to scroll to see all functions.

• Naming your custom program
  You can save custom programs and give a personalised name for each program created.

• myPhonak Memory**
  myPhonak Memory automatically activates the last used program after a phone call or any other stream from your phone or TV.
  The last activated program is also accessible from the multi-function button on your hearing aid – this is also visible from the app through the list of available programs.

Remote support appointments

Remote Support allows you to have an appointment with your hearing care professional from a location of your choosing.

• Notification
  In the home screen of your smartphone, you receive a notification of the incoming call from your hearing care professional.

• Start the Remote Support session
  At the time of the appointment, open the myPhonak app and tap on Start to let your hearing care professional know that you are ready for your Remote Support appointment.

• Access to camera and microphone
  Tap on OK to allow the myPhonak app to access your camera and microphone .

• Access to my Phonak calls
  If you have an Android smartphone tap on ALLOW to give the myPhonak app permission to make and manage myPhonak calls.

• Accept video calls
  The app will connect you to your hearing care professional. Tap on Accept to accept the call.

General Troubleshooting

Sometimes a connection to the hearing aids cannot be established after an app update, an 05 update of the smartphone or when the hearing aid fitting has changed. In this case a full reset of the app is recommended which includes the deletion of the Bluetooth pairings and any Bluetooth settings.

1. Close the app and uninstall from the smartphone.

2. Go to Bluetooth settings in the smartphone.

3. On the list of paired devices, find the two or three items representing the user hearing aids (Please note that the third listed item is for the phone call / streaming functionality).

4. Click on each of the paired devices and unpair them.

5. Reinstall the myPhonak app from App Store / Google Store.

6. Follow the onboarding instructions until you reach the Home section.
   Then press “Pair device”.

7. Follow the pairing instructions.

8. When reaching the screen “Connect your hearing aids to myPhonak”, restart the hearing aids. Instructions for this can be found on the screen.

9. Click “Continue” in the app and the pairing will begin. Follow the instructions until you reach the screen “Pairing complete!”.

10. If you want to enable phone calls and audio streaming, this can be set up by pressing “Opional Settings” and follow the instructions.

11. The hearing aids should now be successfully paired.

life is on
Since 1947, Phonak is dedicated to preserving life quality by opening new acoustic worlds. Already back then, in the days of our foundation, our company was driven by a formative conviction: We believe that well-hearing equates to well-being and thus is essential for living life to the fullest. In fact, the sense of hearing is directly linked to social, emotional, cognitive and physical well-being. Today as in future, we thrive to offer the broadest portfolio of innovative hearing solutions. And, together with our hearing care professionals, we keep on focusing on what matters most: improving speech understanding, changing people’s lives and having a positive effect on society as a whole.
www.phonak.com

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