DELL PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter User Guide

: June 17, 2024
: Dell

Table of Contents

DELL PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter
Product Information
Overview
Operating System Support
Contacting Dell
Hardware Installation
Driver Installation
Gbps SAS HBA BIOS
Configuration Utility
Troubleshooting
BIOS Error Messages
Updating the Firmware
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DELL PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter

Product Information

Specifications:

Hardware Architecture: 6 Gbps SAS HBA
Operating System Support: Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Linux
LED Port Activity Feature: available for 6 Gbps SAS HBA only

Overview:
The Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter provide high- speed connectivity and data transfer capabilities for your computer. It is designed to enhance storage performance and allow for easy installation and configuration.

Hardware Architecture:
The hardware architecture of the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter ensures reliable and efficient data transfer between your computer and storage devices. It supports the 6 Gbps SAS interface, providing high-speed connectivity for your storage devices.

Operating System Support:
The Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter is compatible with the following operating systems:

Windows Server 2003
Windows Server 2008
Windows Server 2008 R2
Linux

Related Documentation:
For more information on the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, refer to the following documentation:

User’s Guide (link: https://manual-hub.com/)

Contacting Dell:

If you have any questions or need further assistance with the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, you can contact Dell support by visiting their website or calling their customer service hotline.

Website : https://www.dell.com/support/home/en-us
Customer Service Hotline : 1-800-624-9897

PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter Features:
The Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter offers the following features:

High-speed connectivity through the 6 Gbps SAS interface
LED Port Activity feature for monitoring port activity (available for 6 Gbps SAS HBA only)

LED Port Activity Feature for 6 Gbps SAS HBA Only:
The LED Port Activity feature allows you to easily monitor the activity of the ports on your 6 Gbps SAS HBA. This feature can help you identify any issues or errors with the connectivity of your storage devices.

Hardware Installation:
To install the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, follow these steps:

Installing the 6 Gbps SAS HBA and Internal Tape Adapter Cards:

Ensure that your computer is powered off and unplugged.
Open the computer case.
Locate an available PCIe slot on your motherboard.
Insert the 6 Gbps SAS HBA and Internal Tape Adapter cards into the PCIe slot.
Secure the cards in place by tightening the screws.
Close the computer case.

Driver Installation:
To install the drivers for the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, follow the instructions below based on your operating system:

Installing the Windows Driver:
Before proceeding with the driver installation, ensure that you have the Windows installation media or driver media available.

Creating the Driver Media:

Insert the Windows installation media or driver media into your computer.
Follow the on-screen instructions to create the driver media.

Pre-Installation Requirements:

Before installing the driver, ensure that you meet the following requirements:

Windows Server 2003 operating system

Installing the Driver During a Windows Server 2003 Operating System:

Boot your computer from the Windows Server 2003 installation media.
Follow the on-screen instructions to install the operating system.
When prompted, select the option to install additional drivers.
Select the appropriate driver for the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter from the driver media.
Continue with the operating system installation.

Installing Linux Driver:
To install the Linux driver for the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, follow these steps:

Installing the RPM Package With DKMS Support:

Download the RPM package for the Linux driver from the Dell website.
Open a terminal and navigate to the directory where the RPM package is located.
Install the RPM package using the following command: sudo rpm -ivh <package_name>.rpm

Upgrading the Kernel:
If you have upgraded your Linux kernel, you may need to upgrade the Linux driver for the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter. Follow these steps to upgrade the driver:

Download the latest version of the Linux driver from the Dell website.
Open a terminal and navigate to the directory where the driver package is located.
Install the driver using the following command: sudo dpkg -i <driver_package>.deb

Gbps SAS HBA BIOS:
The 6 Gbps SAS HBA BIOS provides various configuration options for your Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter.

POST Messages:
The 6 Gbps SAS HBA BIOS displays POST messages during system startup to indicate the status of the adapter.

BIOS Fault Code Messages:
If there are any issues or errors with the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, the BIOS may display fault code messages to help diagnose and troubleshoot the problem.

Configuration Utility:
The Configuration Utility allows you to configure and manage the settings of your Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter.

Using Configuration Utility:
To access the Configuration Utility, follow these steps:

Restart your computer.
During system startup, press the specified key (usually shown on the screen) to enter the Configuration Utility.

Functions of the Configuration Utility:

The Configuration Utility provides the following functions:

View and modify adapter settings
Monitor port activity
Perform diagnostics
Update firmware

Exit Screen:
To exit the Configuration Utility and save any changes made to the settings, navigate to the Exit screen and select the appropriate option.

Troubleshooting:
If you encounter any issues or errors with the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, refer to the following troubleshooting steps:

General Issues:

If you are experiencing general issues with the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, try the following steps:

Ensure that the adapter is properly installed and securely connected.
Check for any software or driver conflicts.
Restart your computer.

Configuration Utility Error Messages:
If you encounter any error messages while using the Configuration Utility, refer to the documentation or contact Dell support for assistance.

BIOS Error Messages:
If you encounter any error messages displayed by the BIOS, refer to the documentation or contact Dell support for further troubleshooting steps.

Updating the Firmware:
To update the firmware of your Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter, follow these steps:

Firmware Package Update Utility:

The Firmware Package Update Utility allows you to easily update the firmware of your Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter.

Download the latest firmware package from the Dell website.
Run the Firmware Package Update Utility and follow the on-screen instructions to update the firmware.

Notes, Cautions, and Warnings

NOTE : A NOTE indicates important information that helps you make better use of your computer.
CAUTION : A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING : A WARNING indicates a potential for property damage, personal injury, or death.

Information in this publication is subject to change without notice.
© 2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, PowerEdge™, and OpenManage™ are trademarks of Dell Inc.; Microsoft®, Windows® and Windows Server® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; SUSE® is a registered trademark of Novell, Inc. in the United States and other countries; Red Hat® and Red Hat Enterprise Linux® are registered trademarks of Red Hat Inc. in the United States and other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
UCS-71, UCS-70, and UCSM-70

Overview

The Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards are part of the Dell Serial-Attached SCSI (SAS) controllers solutions. The 6 Gbps SAS HBA and Internal Tape Adapter cards have the following characteristics:

T10 SAS 2.0 compliance with 6 Gbps throughput
Support for Dell-supported external SAS tape devices and RAID Bunch of Disks (RBOD) connectivity (6 Gbps SAS HBA)
Support for Dell-supported internal SAS tape devices (Internal Tape Adapter)
Standard half-length, half-height PCI-e cards
Supported with PCI-e x8 link width
Supported on platforms with PCI-e x8 and x16 connectors
Communicate with SAS devices using 2×4 mini-SAS connectors
Support for LT03 060, LT04, and LT05 tape drives
Support for full hardware Transport Layer Retry (TLR), to improve maximum tape throughput
PCI-e 2.0 compliant to key features.

Hardware Architecture

Figure 1-1 displays the hardware architecture of the 6 Gbps SAS HBA. The Internal Tape Adapter has a similar architecture except that the SAS connectors are internal.
Figure 1-1. Hardware Architecture of the 6 Gbps SAS HBA and Internal Tape Adapter

Operating System Support

The 6 Gbps SAS HBA and Internal Tape Adapter cards support the following operating systems:

Microsoft Windows Server 2003 family
Microsoft Windows Server 2008 family, including Hyper-V Virtualization
Microsoft Windows Server 2008 R2
Red Hat Enterprise Linux version 5 update 7 and version 6 Service Pack 1
SUSE Linux Enterprise Server version 10 Service Pack 4 (64-bit only), and version 11 Service Pack 2 (64-bit only)
VMware ESX 4.1 Update 1 and ESXi 5.0.

NOTE : For the latest list of supported operating systems and driver installation instructions, see the system documentation on the Dell Support website at support.dell.com/manuals. For specific operating system service pack requirements, see the Drivers and Downloads section on the Dell Support website at support.dell.com.

Related Documentation

To read and download product-specific documentation, go to support.dell.com/manuals, and follow the instructions on the screen. You can either type in your Service Tag, choose your product from the list of models, log in to your account, or click on any of the individual components.
For storage controller-specific documentation, go to support.dell.com/manuals and click Storage Controllers

Contacting Dell

NOTE : If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit support.dell.com.
Select your support category.
If you are not a U.S. customer, select your country code at the bottom of the page, or select All to see more choices.
Select the appropriate service or support link based on your need.

PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter Features

This section provides the specifications of the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards.
Table 2-1 compares the specifications of the 6 Gbps SAS HBA and the Internal Tape Adapter cards

Specification	6 Gbps SAS HBA	Internal Tape Adapter
SAS technology	Yes	Yes
Support for x4 or x8 PCI-e host interface	Yes	Yes
Form factor	Half-height, Half-length PCI adapter	Half-height Half-length PCI

+3.3 Vaux

LED Port Activity Feature for 6 Gbps SAS HBA Only

The 6 Gbps SAS HBA controllers are equipped with port activity or status LEDs. The LEDs enable you to quickly determine the status of an external SAS port. Each x4 connector has its own set of LEDs.
Table 2-2 describes the color of the LEDs and the corresponding SAS port state

Hardware Installation

This chapter describes how to install the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards.
The Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards are either available with the system or as a kit.
When the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards are available:

With the system, the drivers will be installed and ready to use.
As a kit, you need to install the drivers. For more information see “Driver Installation” on page 17.

Installing the 6 Gbps SAS HBA and Internal Tape Adapter Cards

CAUTION : Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions provided with the product.

Unpack the 6 Gbps SAS HBA or Internal Tape Adapter and check for damage.
NOTE : Contact Dell if the controller is damaged.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. For more information on power supplies, see your system’s Hardware Owner’s Manual or the User’s Guide.
Disconnect the system from the network and remove the cover of the system.
For more information on opening the system, see your system’s Hardware Owner’s Manual or the User’s Guide.
Select an appropriate PCI-e slot.
When adding a 6 Gbps SAS HBA or Internal Tape Adapter, remove the blank filler bracket on the back of the system aligned with the PCI-e slot you have selected.
NOTE : For more information about your system’s PCI-e slots, see your system’s Hardware Owner’s Manual.
Align the controller with the PCI-e slot you have selected.
Insert the controller in the PCI-e slot. See Figure 3-1.
NOTE : Figure 3-1 displays the 6 Gbps SAS HBA, but the installation instructions in this section are common for the 6 Gbps SAS HBA and Internal Tape Adapter.
Installing a 6 Gbps SAS HBA
bracket screw
6 Gbps SAS HBA
PCI-e slot
Tighten the bracket screw, if any, or use the system’s retention clips to secure the controller to the system’s chassis.
For the Internal Tape Adapter card, connect the cables from the end devices to the controller. See Figure 3-2.
NOTE : Although the Internal Tape Adapter has two internal connectors, only one internal tape device is supported. Use the connector (on the card) labeled ‘A’.
cable
SAS x4 internal connector
Internal Tape Adapter
For the 6 Gbps SAS HBA controller, connect the cable from the external tape device or enclosure to the adapter. See Figure 3-3.
NOTE : The external cable can be connected to either of the two external connectors.
6 Gbps SAS HBA
Cable from the external tape device or enclosure
Replace the cover of the system. For more information on closing the system, see your system’s Hardware Owner’s Manual or the User’s Guide.
Reconnect the power cable(s) and network cables, and then turn on the system.
NOTE : For more information on connecting your 6 Gbps SAS HBA to an RBOD enclosure or external tape device see your system’s Hardware Owner’s Manual on the Dell Support website at support.dell.com/manuals.
NOTE : The 6 Gbps SAS HBA and Internal Tape Adapter cards do not support installing an operating system on a disk attached to the 6 Gbps SAS HBA or a tape drive.
NOTE : Hard drives are not supported on the Internal Tape Adapter.

Driver Installation

The Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards require software drivers to operate with Microsoft Windows, Red Hat Enterprise Linux, and SUSE Linux operating systems.

This section contains procedures for installing drivers for the following operating systems:

Microsoft Windows Server 2003 Server family
Microsoft Windows Server 2008 Server family
Windows Server 2008 R2
Red Hat Linux version 5 Update 7
SUSE Linux Enterprise Server version 10 Service Pack 4 (64-bit only), and version 11 Service Pack 2 (64-bit only).

A driver can be installed in the following three ways:

During operating system installation
After adding a new 6 Gbps SAS HBA or Internal Tape Adapter controller on an existing operating system
Updating existing drivers.
NOTE : To ensure you have the latest version of any driver mentioned in this section, check the Dell Support website at support.dell.com. If a newer version exists, you can download the driver to your system.

Creating the Driver Media
To create the driver media:

Browse to the Download section for the system on the Dell Support website at support.dell.com.
Locate and download the latest 6 Gbps SAS HBA or Internal Tape Adapter card driver to the system.
Follow the instructions on the Dell Support website for extracting the driver to the media.

Pre-Installation Requirements
Before you install the operating system:

Read the Microsoft Getting Started document that is shipped with your operating system.
Ensure that your system has the latest BIOS and firmware. Ensure that the latest driver is available for the installation. If required, download the latest BIOS, firmware, and driver updates from the Dell Support website at support.dell.com.
Create a device driver media (diskette, USB drive, CD, or DVD).

Creating the Device Driver Media
To create the device driver media, follow one of the methods described in the following sections:
Downloading Drivers From the Dell Systems Service and Diagnostic Tools Media

Insert the Dell Systems Service and Diagnostics Tools media into a system. The Welcome to Dell Service and Diagnostic Utilities screen is displayed.
Select your system model and operating system.
Click Continue
From the displayed list of drivers, select the driver that you require and perform the following steps.
Select the self-extracting zip file and click Run.
Copy the driver to a diskette drive, CD, DVD, or USB drive.
Repeat step 4 for all the drivers that you require.
During the operating system installation described in “Installing the Driver During a Windows Server 2003 Operating System” on page 19 and “Installing the Driver During a Windows Server 2008 or Windows Server 2008 R2” on page 20, use the media that you created with the Load Driver option to load mass storage drivers.

Downloading Drivers From the Dell Support Website

Go to support.dell.com.
Click Drivers and Downloads.
Enter the service tag of your system in the Choose by Service Tag field or select your system’s model.
Select the appropriate System Type, Operating System, Driver Language, and Category from the respective drop-down lists.
It displays the drivers that are applicable to your selection. From the available list, download the drivers that you require to a diskette drive, USB drive, CD, or DVD.
During the operating system installation described in “Installing the Driver During a Windows Server 2003 Operating System” on page 19 and, use the media that you created with the Load Driver option to load mass storage drivers.

Installing the Driver During a Windows Server 2003 Operating System

Boot the system using the Windows Server 2003 media.
Press the key when the message Press F6 if you need to install a third party SCSI or RAID driver is displayed. A screen asking for additional controllers in the system is displayed.
Press the key. The system prompts for the driver media to be inserted.
NOTE : Use a formatted USB key to provide the driver. For additional details check the Dell Support website at support.dell.com .

Insert the driver media in the media drive and press . A list of SAS controllers is displayed.

Select the appropriate driver for the installed controller and press to load the driver.
NOTE : If the version of the driver you provide does not match the version on your system a message may be displayed. To use the driver on the media, press .

~~Press to continue the installation process as usual.~~

Installing the Driver During a Windows Server 2008 or Windows Server 2008 R2

Boot the system using the Windows Server 2008 or the Windows Server 2008 R2 media.

Follow the on-screen instructions until the following message is displayed: Where do you want to install 2008;

Select Load driver… The system prompts for the media to be inserted. Insert the installation media and browse to the proper location when prompted.

When prompted, select the appropriate card from the list, click Next and continue installation as usual.

Installing a Windows Server 2003, Windows Server 2008 or Windows Server 2008 R2 Driver for a New Controller

Turn off the system.

Install the new controller in the system.

Turn on the system.
The Windows operating system detects the new controller and displays a message.

The Found New Hardware Wizard screen displays the detected hardware device.

Click Next.

On the Locate device driver screen, select Search for a suitable driver for my device and click Next.

Make the Driver Files available and browse to the proper location from the Locate Driver Files screen.

Click Next.

The wizard detects and installs the appropriate device drivers for the new controller.

Click Finish to complete the installation.

Reboot the system if Windows instructs you to do so.

NOTE : The Windows Server 2008 R2 operating system includes a device driver to support the SAS controllers. The system automatically detects the new controller and installs the driver. Check the version of the driver installed by Windows and update if necessary.

Updating the Windows Driver
To update the Windows driver for the 6 Gbps SAS HBA or Internal Tape Adapter card that is already installed on your system, follow the steps given below:

NOTE : It is important that you close all applications on your system before you update the driver.

Depending upon your operating system, choose the appropriate action from the following list:

For Windows Server 2003:
Click Start Settings Control Panel System.

For Windows Server 2008:
Click Start Settings Control Panel System.

For Windows Server 2008 R2:
Click Start Control Panel System and Security System
The System Properties screen is displayed.

Depending upon your operating system, choose the appropriate action from the following list:

For Windows Server 2003:
Click the Hardware tab.

For Windows Server 2008:
Click Device Manager.

Windows Server 2008 R2:
Click Device Manager.
The Device Manager screen is displayed.
NOTE : Alternatively open Device Manager. In Windows Explorer, right- click on My Computer and select Manage. The Computer Management screen is displayed. Select Device Manager in the left panel.

Double-click on SCSI and RAID Controllers.
NOTE : In Windows 2008, SAS is listed under Storage Controllers.

Double-click the controller for which you want to update the driver.

Click the Driver tab and click Update Driver. The Upgrade Device Driver Wizard screen is displayed

Make the driver files available with the USB key, or other media.

Select Install from a list or specific location.

Click Next.

Follow the steps in the wizard and browse to the location of the driver files.

Select the .inf file from the USB key or other media.

Click Next and continue the installation steps in the wizard.

Click Finish to exit the wizard and reboot the system for the changes to update.

Installing the Linux Driver

To install the driver for Linux, use the procedures in this section. The driver is updated frequently. To ensure that you have the current version of the driver, download the updated Linux driver from the Dell Support website at support.dell.com.

Installing the RPM Package With DKMS Support

Uncompress the gzipped tarball driver release package.

Install the DKMS package using the command: rpm -ihv dkms- .noarch.rpm

Install the driver package using the command: rpm -ihv mpt2sas- .noarch.rpm
NOTE : Use rpm -Uvh when updating an existing package.

If the previous device driver is in use, you must reboot the system for the updated driver to take effect.

Verify that the driver has been loaded with these system commands: modinfo mpt2sas and dkms status.

Upgrading the Kernel
You must reinstall the DKMS-enabled driver packages when upgrading to a new kernel.

To update or install the driver for the new kernel:

In a terminal window, type the following: #dkms build -m -v – k #dkms install -m -v -k

To check whether the driver is successfully installed in the new kernel, type: dkms status
The following message is displayed: , , <new kernel version>: installed

If the previous device driver is in use, you must reboot the system for the updated driver to take effect.

Gbps SAS HBA BIOS

The BIOS of the Dell PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter cards have the following features:

Support for multiple SAS controllers

Read-only memory (ROM) BIOS recovery image

POST status error messaging

POST accessible and text-based configuration utility ().

POST Messages

During POST, the BIOS displays messages that provide the status and identification information of the controllers, and also displays errors detected during the POST process.

The BIOS POST identification banner prints the BIOS identification, copyright information, and the controller version.

The BIOS also prompts you to start the Configuration Utility during the POST process.

BIOS Fault Code Messages

If you encounter an error in the BIOS during POST, the BIOS Configuration Utility forces you to acknowledge BIOS errors by halting the POST process after the error display. You must press any key to continue. The BIOS Configuration Utility allows you to choose to continue booting or stop booting if you encounter errors.
NOTE : The BIOS Configuration Utility does not support system boot on devices connected to the 6 Gbps SAS HBA or the Internal Tape Adapter cards. The following message is displayed at POST to indicate that system boot is disabled for these controllers: Adapter(s)disabled by user.

Configuration Utility

Using Configuration Utility

Boot the system.

Press during POST when prompted.Wait until the operating system completes bootup. Then, restart your system and try again.
NOTE : After you press , press on the adapter to manage it.
NOTE : The configuration utility does not offer the ability to configure tape and
RBOD devices. Tape devices and RBODs have their own configuration management interface.

Functions of the Configuration Utility
The screens are organized in a hierarchical fashion and navigation hints are displayed at the bottom of each screen.

The screens are:

Adapter List—Lists all the 6 Gbps SAS HBA and Internal Tape Adapter cards in the system.

Global Properties—Lists static and modifiable properties applicable to all 6 Gbps SAS HBA and Internal Tape Adapter cards in the system.

Adapter Properties—Main screen for the selected controller. Lists the static and modifiable properties for the selected 6 Gbps SAS HBA and Internal Tape Adapter cards. Provides a menu for additional screens.

SAS Topology—Lists the physical topology for the selected controller.

Device Properties—Lists the properties of physical devices attached to the selected controller.

Advanced Adapter Properties—Lists the advanced properties for the selected controller.

Exit Screen
NOTE: Changes to the SAS BIOS Configuration Utility take effect only when you exit the utility. Use the Adapter List and press to save and exit the SAS BIOS Configuration Utility. A similar exit screen appears when you exit other SAS BIOS Configuration Utility screens. Use these exit screens to save your settings.

Troubleshooting

For support and troubleshooting information on your Dell PowerEdge 6 Gbps SAS HBA or Internal Tape Adapter cards, see the Dell Support website at support.dell.com.

General Issues

NOTE : For more troubleshooting information, see the OpenManage Storage Services User’s Guide on the Dell Support website at support.dell.com. Configuration Utility Error Messages
NOTE : If the error messages are displayed even after following the resolution steps mentioned, contact Dell Support for advanced troubleshooting. For information on how to contact Dell Technical Support, see “Contacting Dell” on page 8.

Message : An error occurred while reading non-volatile settings. Description: An error occurrs while reading one of the settings from the firmware.

Suggested Solution : Reseat the controller and reboot.

Message : An error occurred while reading current controller settings. Description: The controller setup and initialization fails. Suggested Solution: Reboot the system.

Message : Advanced Device Properties settings not found.

Description : Fails to read vital configuration page from firmware. Suggested Solution: Reflash the firmware and reboot

Message : Error obtaining PHY properties configuration information. Description: Fails to read vital configuration page from firmware. Suggested Solution: Reflash the firmware and reboot.

Message : Configuration Utility Options Image checksum error. Description: Fails to read Configuration Utility options from flash. Suggested Solution: Restart and retry. If the issue persists, reflash the firmware on the controller.

Message : Can’t load default Configuration Utility options.
Description : Memory allocation for Configuration Utility options structure fails.

Message : An error occurred while writing non-volatile settings. Description: An error occurs while writing one or more settings to the firmware.

BIOS Error Messages

Message: Press <Ctrl+C> to enable BIOS
Description: When the BIOS is disabled, you are given the option to enable it by entering the Configuration Utility. You can change the setting to Enabled in the Configuration Utility.

Message: Adapter configuration may have changed, reconfiguration is recommended! Press CTRL-C to run Dell 6 Gbps SAS HBA Configuration Utility…
Description: Start the Configuration Utility and confirm the configuration of the 6 Gbps SAS HBA or Internal Tape Adapter controller.

Message: Initializing…
Description: This message is displayed while the BIOS is waiting to initialize.

Message: SAS discovery error
Description: Indicates that there is a discovery error reported by the firmware and may be accompanied by more such messages. Enter the Configuration Utility to investigate.

Message: Device not available at HBA n, HDL n, LUN
Description: Device may not be ready at this time. The device will be retried. If the problem persists, restart your system.

Message: ERROR! Device is not responding to Read Capacity
Description: The device does not respond to a read capacity command. Contact Dell.

Message: Failed to add device, too many devices!
Description: Cannot allocate resources for additional devices.

Message: ERROR! Adapter Malfunctioning!
Description: The adapter did not initialize properly. There may be a problem with the adapter configuration. Reload the BIOS configuration. Start the Configuration Utility again and see if the issue persists.

Message: MPT firmware fault
Description: The adapter did not initialize properly. There may be a problem with the adapter configuration. Reload the BIOS configuration. Start the Configuration Utility again and see if the issue persists.

Message: Updating Adapter List!
Description: A new adapter for which there is no record is found. A record is created for it.

Message: Adapter(s) disabled by user
Description: An adapter is found, but it is disabled in the Configuration Utility and will not be used by the BIOS.

Message: Adapter configuration may have changed, reconfiguration is suggested!
Description: A controller is moved or reinstalled in the system. Add it to the boot order using the available resources.

Message: Memory allocation failed
Description: The controller cannot allocate enough memory to load the Configuration Utility, its strings file, or its options file. Reboot the system.

Message: Invalid or corrupt image
Description: One of the images for the Configuration Utility, its strings file, or its options file is corrupt. Reload the BIOS. Reflash the firmware.

Message: Image upload failed
Description: Cannot upload the image for the Configuration Utility, its strings file, or its options file. Reload the BIOS. Reflash the firmware.

Message: Unable to load the Dell 6 Gbp SAS HBA Configuration Utility
Description: Cannot load the Configuration Utility. This error usually follows one of the four previous messages.

Message: Dell 6 Gbp SAS HBA configuration utility will load after initialization!
Description: is used to start the configuration utility but insufficient memory is available. The Configuration Utility loads (boots) after POST initialization.

Message: MPT BIOS Fault xxh encountered at adapter PCI (xxh, xxh, xxh)
Description:

Fault 01: No I/O port assigned to the adapter.

Fault 02: A MPT firmware fault occurred.

Fault 03: No image for firmware download boot.

Fault 04: Firmware download boot checksum error.

Fault 05: IOC hardware error.

Fault 06: MPT firmware communication error.

Fault 07: PCI bus master error.

Fault 08: String image (messages) not found.

Fault 09: String memory allocation failed.

Fault 0A: String upload failed.

Fault 0B: String image was invalid.

Fault 0C: Unsupported IOC configuration.

Fault 0D: Time out waiting for IOC to reply.

Fault 0E: Transmit doorbell handshake error.

Fault 0F: Receive doorbell handshake error.

Fault 10: No memory mapped I/O address assigned.

Fault 11: IOC facts failure.

Fault 12: IOC initialization failure.

Fault 13: Port enable failure.

Message: MPT BIOS Fault xxh encountered at adapter PCI (xxh, xxh, xxh)
Description: When xxh is 02 or 11, a 4-digit hexadecimal fault value may be displayed with this message. Ensure that you make a note of this value and contact technical support for assistance.

Message: One or more unsupported device detected!
Description: There is a topology error during device scan.

Message: SAS Address NOT programmed on controller in slot xx
Description: The SAS address (World Wide ID) equals zero and is not programmed.

Message: Bus master ERROR!
Description: The bus master enable was not set for the chip.

Updating the Firmware

You can flash the firmware package to update either of the following:

Dell PowerEdge

6 Gbps SAS HBA

Internal Tape Adapter card firmware.

Flash the firmware package while the controller is in use. Restart the system for all changes to take effect. If there is a failure while flashing the firmware package (such as a power outage) the controller reverts to the earlier version of the firmware.
NOTE : If you flash the firmware while using the controller, you may notice temporary degradation in the controller’s performance

Firmware Package Update Utility

You can run the firmware package update utility from a variety of operating systems. The firmware package is automated and does not require user intervention. You can obtain the firmware package flash utility from the PowerEdge Service and Diagnostic Utilities media that is shipped with your system.
You have to perform a manual update. For the latest firmware package updates and update procedures, see the Dell Support website at support.dell.com.

References

Computers, Monitors & Technology Solutions | Dell Australia

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DELL PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter User Guide

DELL PowerEdge 6 Gbps SAS HBA and Internal Tape Adapter

Product Information

Overview

Operating System Support

Contacting Dell

Hardware Installation

Driver Installation

Gbps SAS HBA BIOS

Configuration Utility

Troubleshooting

BIOS Error Messages

Updating the Firmware

References

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Download This Manual (PDF format)

Dell User Manuals

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