DELL S2309W Flat Panel Monitor User Guide
- June 17, 2024
- Dell
Table of Contents
- DELL S2309W Flat Panel Monitor
- Product Usage Instructions
- Package Contents
- Product Features
- Identifying Parts and Features
- Monitor Specifications
- Pin Assignments
- Preset Display Modes
- Maintenance Guidelines
- Appendix
- FCC Notice (U.S. Only) and Other Regulatory Information
- Contacting Dell
- Operating the Monitor
- Setting the Optimal Resolution
- Connecting Your Monitor
- Organizing Your Cables
- Solving Problems
- Common Problems
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
DELL S2309W Flat Panel Monitor
Specifications
- Model: Dell S2309W Flat Panel Monitor
- Power Consumption: 45W (maximum), 29W (normal), less than 2W (power-saving mode), less than 1W (standby mode)
- VESA Mounting Holes: 100mm
- Input Connectors: VGA, DVI (optional)
Product Features
- High-quality LCD
- Plug and Play capability
- Brightness and contrast adjustment
- Auto-adjustment for optimal display settings
- Input source selection
- Power button with indicator light
- VESA mount compatibility
- Security lock slot
- Cable management slot
Identifying Parts and Controls Front View
- OSD Menu/Exit button
- Brightness & Contrast/Up button
- Auto-adjust/Down button
- Input Source Select/Select button
- Power button with power indicator light
Back View
- VESA mounting holes (100mm)
- Barcode serial number label
- Security lock slot
- Dell Soundbar mounting brackets
- Regulatory rating label
- Cable management slot
Bottom View
- AC power cord connector
- DVI connector
- VGA connector
Product Usage Instructions
Setting Up the Monitor
- Unpack the monitor and ensure that you have received all the components listed in the package contents section.
- If necessary, attach the optional Dell Soundbar to the monitor using the provided mounting brackets.
- If using the VESA mount, follow the instructions to mount the monitor.
- Connect the AC power cord to the monitor and a power outlet.
- Connect the VGA or DVI cable (optional) to the corresponding port on the monitor and your computer.
Operating the Monitor
- Press the power button to turn on the monitor.
- Use the OSD menu buttons to navigate and make adjustments to brightness, contrast, and other settings.
- To select an input source, press the Input Source Select button and use the OSD menu buttons to choose the desired source.
- For optimal display settings, press the Auto-adjust button.
Solving Problems
- If you encounter any issues with your Dell S2309W Flat Panel Monitor, refer to the troubleshooting section in the user manual or contact Dell for technical support.
Appendix
- The appendix section of the user manual provides additional notes, notices, and cautions related to the use and maintenance of the monitor.
- Please refer to the manual for detailed information.
FAQ
Q: What should I do if any components are missing from the package?
- A: Ensure that you have received all the components listed in the package contents section.
- If something is missing, please contact Dell for assistance.
Q: Can I use the monitor with a VESA mount?
- A: Yes, the monitor is compatible with VESA mounts. Follow the instructions in the user manual to mount the monitor.
Q: How do I adjust the brightness and contrast settings?
- A: Use the OSD menu buttons on the front of the monitor to navigate to the brightness and contrast settings and make adjustments.
Notes, Notices, and Cautions
- NOTE indicates important information that helps you make better use of your computer.
- NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
- CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice
- © 2008 Dell Inc. All rights reserved.
- Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
- Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries
- Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency.
- As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
- Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Package Contents
- Your monitor ships with the components shown below. Ensure that you have received all the components and contact Dell if something is missing.
- NOTE: Some items may be optional and may not ship with your Monitor. Some features or media may not be available in certain countries.
Product Features
- The S2309W flat panel display has an active matrix, thin-film transistor (TFT), and liquid crystal display (LCD).
The monitor features include:
- 23-inch (584.2 mm) viewable area display.
- 1920 x 1080 resolution, plus full-screen support for lower resolutions.
- Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side to side.
- Tilt adjustment capability.
- Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
- Plug-and-play capability if supported by your system.
- On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
- Software and documentation CD which includes an information file (INF), Image color Matching File (ICM), and product documentation.
- Energy Saver feature for Energy Star compliance.
- Security lock slot.
Identifying Parts and Features
Front View
Label Description
- OSD Menu/Exit
- Brightness & Contrast/Up ( )
- Auto-adjust/Down ( )
- Input Source Select/Select
- Power button (with power light indicator)
Back View
Side View
Bottom View
Label Description
- AC power cord connector
- DVI connector
- VGA connector
Monitor Specifications
Power Management Modes
- If you have VESA’s DPMS™ compliance display card or software installed on your PC, the monitor can automatically reduce its power consumption when not in use.
- This is referred to as Power Save Mode.
- If input from a keyboard, mouse, or other input devices is detected by the computer, the monitor will automatically wake up”.
- The following table shows the power consumption and signaling of this automatic power-saving feature:
VESA Modes| Horizontal Sync| Vertical Sync|
Video| Power Indicator| Power Consumption
---|---|---|---|---|---
Normal operation| Active| Active| Active| White| 45 W (maximum)
29 W (normal)*
Active-off mode| Inactive| Inactive| Blanked| Amber| Less than 2 W
Switch off| –| –| –| Off| Less than 1 W
- Without Audio
- Activate the computer and the monitor to gain access to the OSD.
- NOTE: This monitor is ENERGY STAR®-compliant.
- NOTE: Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
VGA Connector
Pin Number | 15-pin Side of the Connected Signal Cable |
---|---|
1 | Video-Red |
2 | Video-Green |
3 | Video-Blue |
4 | GND |
5 | Self-test |
6 | GND-R |
7 | GND-G |
8 | GND-B |
9 | Computer 5V/3.3V |
10 | GND-sync |
11 | GND |
12 | DDC data |
13 | H-sync |
14 | V-sync |
15 | DDC clock |
DVI Connector
Pin Number | 24-pin Side of the Connected Signal Cable |
---|---|
1 | TMDS RX2- |
2 | TMDS RX2+ |
3 | TMDS Ground |
4 | Floating |
5 | Floating |
6 | DDC Clock |
7 | DDC Data |
8 | Floating |
9 | TMDS RX1- |
10 | TMDS RX1+ |
11 | TMDS Ground |
12 | Floating |
13 | Floating |
14 | +5V/+3.3V power |
--- | --- |
15 | Self-test |
16 | Hot Plug Detect |
17 | TMDS RX0- |
18 | TMDS RX0+ |
19 | TMDS Ground |
20 | Floating |
21 | Floating |
22 | TMDS Ground |
23 | TMDS Clock+ |
24 | TMDS Clock- |
Flat Panel Specifications
Screen type | Active matrix – TFT LCD |
---|---|
Panel type | TN |
Screen dimensions | 23 inches (23-inch viewable image size) |
Preset display area: | |
Horizontal | 509.184 mm (20.05 inches) |
Vertical | 286.416 mm (11.28 inches) |
Pixel pitch | 0.266 mm |
Viewing angle | 160° (vertical) typical, 170° (horizontal) typical |
Luminance output | 300 CD/m ²(typical) |
Contrast ratio | 1000 to 1 (typical) |
Faceplate coating | Antiglare with hard-coating 3H |
Backlight | CCFL edge light system |
Response Time | 5 ms typical |
Color Depth | 16.7 mil colors |
Color Gamut | 82%* |
S2309W Color Gamut (Typical) is based on CIE1976 (82%) and CIE1931 (72%).
Resolution
Horizontal scan range | 30 kHz to 83 kHz (automatic) |
---|---|
Vertical scan range | 50 Hz to 76 Hz (automatic) |
Optimal preset resolution | 1920 x 1080 at 60 Hz |
Highest preset resolution | 1920 x 1080 at 60 Hz |
Video Supported Modes
Video display capabilities (DVI playback) 480i/480p/576i/576p/720p/1080i/1080p (Supports HDCP)
Preset Display Modes
Electrical
**** Video input signals| Analog RGB, 0.7 Volts +/- 5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at the 50-ohm input impedance
---|---
Synchronization input signals| Separate horizontal and vertical
synchronizations, polarity-free TTL level, SOG (Composite SYNC on green)
AC input voltage/frequency/current| **** 100 to 240 VAC/50 or 60 Hz +
3 Hz/2.0A (Max.)
Inrush iso surge current| 110 V: 30 A (Max.)
220 V: 60 A (Max.)
Physical Characteristics
Connector type
| l D-sub: blue connector
l DVI-D: white connector
---|---
**Signal cable type| **
l D-sub: Detachable, Analog, 15pin, shipped attached to the monitor
l DVI-D (Optional): Detachable, Digital, 24pin, shipped
detached from the monitor
Dimensions (with stand)
Height| 401.33 mm (15.800 inches)
Width| 554.50 mm (21.831 inches)
Depth| 222.6 mm (8.764 inches)
Dimensions (without stand)
Height| 331.90 mm (13.067 inches)
Width| 554.50 mm (21.831 inches)
Depth| 62.94 mm (2.478 inches)
Stand dimensions
Height| 285 mm (11.22 inches)
Width| 222.6 mm (8.764 inches)
Depth| 222.6 mm (8.764 inches)
Weight
Weight with packaging| 7.66 kg ( 16.89 lb)
Weight of Monitor and Stand Assembly| 5.67 kg ( 12.50 lb)
Weight without stand assembly
(For wall mount or VESA mount considerations – no cables)
| ****
4.53 kg ( 9.99 lb)
Weight of stand assembly| 1.14 kg (2.51 lb)
Environmental Temperature
- Operating 0° to 40° C (32° to 104°F)
Non-operating| Storage: 0° to 60° C (32° to 140° F)
Shipping: -20° to 60° C (-4° to 140° F)
---|---
Humidity|
Operating| 10% to 80% (non-condensing)
Non-operating| Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90% (non-condensing)
Altitude|
Operating| 3,657.60 m (12,000 ft) max
Non-operating| 12,192 m (40,000 ft) max
Thermal dissipation| 154 BTU/hour (maximum)
119 BTU/hour (typical)
Plug and Play Capability
- You can install the monitor in any Plug and Play-compatible system.
- The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings.
- If required, the user can select different settings, but in most cases monitor installation is automatic.
LCD Monitor Quality & Pixel Policy
- During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state.
- The visible result is a fixed pixel that appears as an extremely tiny dark or bright discolored spot.
- When the pixel remains permanently lit, it is known as a “bright dot.” When the pixel remains black, it is known as a “dark dot.”
- In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered normal and within competitive standards.
- For more information, see the Dell Support site at: support.dell.com.
Maintenance Guidelines
Caring for Your Monitor
- CAUTION: Read and follow the Safety Instructions before cleaning the monitor.
- CAUTION: Before cleaning the monitor, unplug the monitor from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
- To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating.
- Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
- Use a lightly dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor.
- If you notice a white powder when you unpack your monitor, wipe it off with a cloth.
- Handle your monitor with care as dark-colored monitors may scratch and show white scuff marks more than lighter-colored monitors.
- To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn off your monitor when not in use.
Appendix
Dell™ S2309W Flat Panel Monitor User’s Guide
- CAUTION: Safety Instructions
- CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.
- For information on safety instructions, see the Safety Information.
FCC Notice (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
- For customers in the United States, call 800-WWW-DELL (800-999-3355).
- NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
- Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
To contact Dell for sales, technical support, or customer service issues:
- Visit support.dell.com.
- Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
- Click Contact Us on the left side of the page.
- Select the appropriate service or support link based on your need.
- Choose the method of contacting Dell that is convenient for you.
If you have a Dell™ desktop or a Dell™ portable computer with internet access
- Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
- After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920×1080 again.
- NOTE: If you are unable to set the resolution to 1920×1080, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
If you have a Dell™ desktop, portable computer, or graphics card
- Right-click on the desktop and click Properties.
- Select the Settings tab.
- Select Advanced.
- Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel, etc.).
- Please refer to the graphics card provider website for updated drivers (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
- After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1920×1080 again.
NOTE: If you are unable to set the resolution to 1920×1080, please contact the manufacturer of your computer or consider purchasing a graphics adapter that will support the video resolution of 1920×1080.
Operating the Monitor
Using the Front Panel
Use the control buttons on the side of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.
Using the On-Screen Display (OSD) Menu
- NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves the changes.
- The changes are also saved if you change the settings and then wait for the OSD menu to disappear.
- Push to launch the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input
Or Main Menu for non-Analog (non-VGA) Input
NOTE: Auto Adjust is only available when you are using the analog (VGA) connector.
- Push the buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table for a complete list of all the options available for the monitor.
- Push the button once to activate the highlighted option.
- Push and button to select the desired parameter.
- Push to enter the slide bar and then use the buttons, according to the indicators on the menu, to make your changes.
- Push to return to the main menu or exit the OSD menu.
OSD Warning Messages
When the monitor does not support a particular resolution mode you will see the following message:
-
This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
-
See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable monitor.
The recommended mode is 1920 X 1080. -
When the monitor enters Power Save mode, the following message appears
-
Activate the computer and wake up the monitor to gain access to the OSD
-
If you push any button other than the power button one of the following messages will appear depending on the selected input: VGA/DVI-D input
-
If either VGA or DVI-D input is selected and all VGA and DVI-D cables are not connected, a floating dialog box as shown below appears.
-
See Solving Problems for more information.
Setting the Optimal Resolution
To set the optimal resolution for the monitor
- Right-click on the desktop and select Properties.
- Select the Settings tab.
- Set the screen resolution to 1920 x 1080.
- Click OK.
- If you do not see 1920 x 1080 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures.
- If you have a Dell desktop or portable computer:
- Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
- If you are using a non-Dell computer (portable or desktop):
- Go to the support site for your computer and download the latest graphic drivers.
- Go to your graphics card website and download the latest graphic drivers.
Using the Dell Soundbar (Optional)
- The Dell Soundbar is a stereo two-channel system adaptable to mount on Dell flat panel displays.
- The Soundbar has a rotary volume and on/off control to adjust the overall system level, a blue LED for power indication, and two audio headset jacks.
- Attach mechanism
- Headphone connectors
- Power indicator
- Power/Volume control
Using the Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand is attached when the monitor is shipped from the factory.
Important instructions to set the display resolution to 1920×1080 (Optimal)
For optimal display performance while using the Microsoft Windows® operating system, set the display resolution to 1920 x 1080 pixels by performing the following steps:
- Right-click on the desktop and click Properties.
- Select the Settings tab.
- Move the slider bar to the right by pressing and holding the left mouse button and adjust the screen resolution to 1920×1080.
- Click OK.
If you do not see 1920×1080 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer system you are using, and follow the provided directions:
- If you have a Dell™ desktop or a Dell™ portable computer with internet access.
- If you have a non-Dell™ desktop, portable computer, or graphics card.
- Information in this document is subject to change without notice.
- © 2008 Dell Inc. All rights reserved.
- Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
- Trademarks used in this text: Dell and the DELL logo, are trademarks of Dell Inc; Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
- Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
- Model S2309Wb
- August 2008 Rev. A00
Connecting Your Monitor
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.
To connect your monitor to the computer perform the following steps/instructions:
- Turn off your computer and disconnect the power cable.
- Connect either the white (digital DVI-D (optional)) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your computer. Do not use both cables on the same computer. Use both cables only when they are connected to two different computers with appropriate video systems.
Connecting the blue VGA cable
Connecting the white DVI cable (optional)
- NOTE: All monitors may not ship with a DVI cable. To purchase a DVI cable Contact Dell.
- NOTE: The Graphics are used for illustration only. Appearance of the computer may vary.
After you have completed connecting the DVI/VGA cable, follow the procedure below to complete your monitor setup:
- Plug the power cables for your computer and monitor into a nearby outlet.
- Turn on the monitor and the computer If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.
- Use the cable management slot on the monitor stand to organize the cables.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot to neatly organize all cables as shown above.
Attaching the Soundbar
- Working from the rear of the monitor, attach the Soundbar by aligning the two slots with the two tabs along the bottom rear of the monitor.
- Slide the Soundbar to the left until it snaps into place.
- Connect the Soundbar with the DC power connector.
- Insert the mini stereo plug from the rear of the Soundbar into the computer’s audio output jack.
NOTICE: Do not use with any device other than the Dell Soundbar
NOTE: Soundbar Power Connector +12V DC output is for the optional
Soundbar only.
Solving Problems
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
Self-Test
- Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly.
- If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
- Turn off both your computer and the monitor.
- Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both the Digital (white connector) and the Analog (blue connector) cables from the back of the computer.
- Turn on the monitor.
- The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
- While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.
- This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
- Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor
If your monitor screen remains blank after you have performed Step 5, check your video controller and computer system.
Built-in Diagnostics
- Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.
- NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
- Ensure that the screen is clean (no dust particles on the surface of the screen).
- Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
- Press and hold the buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.
- Carefully inspect the screen for abnormalities.
- Press the button on the front panel again. The color of the screen changes to red.
- Inspect the display for any abnormalities.
- Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
- The test is complete when the white screen appears. To exit, press the button again.
- If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
OSD Warning Messages
- For OSD-related issues, see OSD Warning Messages.
Common Problems
The following table contains general information about common monitor problems that you might encounter and the possible solutions.
Common Symptoms| What You Experience| Possible
Solutions
---|---|---
No Video/ Power LED off| No picture| l Ensure that the video cable connecting
the monitor and the computer is properly co-secure.
l Verify that the power outlet is functioning properly using any other electrical equipment
l Ensure that the power button is depressed fully.
No Video/ Power LED on| No picture or no brightness| l Increase brightness & contrast controls via OSD.
l Perform monitor self-test feature check.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
Poor Focus| The picture is fuzzy, blurry, or ghosting| l Perform Auto Adjust via OSD.
l Adjust the Phase and Pixel Clock controls via OSD.
l Eliminate video extension cables.
l Reset the monitor to Factory Settings.
l Change the video resolution to the correct aspect ratio (16:9).
Shaky/Jittery Video| Wavy picture or fine movement| l Perform Auto Adjust via OSD.
l Adjust the Phase and Pixel Clock controls via OSD.
l Reset the monitor to Factory Settings.
l Check environmental factors.
l Relocate the monitor and test in another room.
Missing Pixels| LCD screen has spots| l Cycle power on-off.
l Pixel that is permanently off is a natural defect that can occur in LCD technology.
l Run the built-in diagnostics.
Stuck-on Pixels| LCD screen has bright spots| l Cycle power on-off.
l Pixel that is permanently off is a natural defect that can occur in LCD technology.
l Run the built-in diagnostics.
Brightness Problems| Picture too dim or too bright| l Reset the monitor to Factory Settings.
l Auto Adjust via OSD.
l Adjust brightness & contrast controls via OSD.
Geometric Distortion| The screen is not centered correctly| l Reset the monitor to Factory Settings.
l Auto Adjust via OSD.
l Adjust brightness & contrast controls via OSD.
NOTE: When using ‘DVI-D’, the positioning adjustments are not available.
Horizontal/Vertical Lines| The screen has one or more lines| l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check and determine if these lines are also in self-
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
NOTE: When using ‘DVI-D’, the Pixel Clock and Phase adjustments are not available.
Synchronization Problems| The screen is scrambled or appears torn| l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check to determine if a scrambled screen appears in mode.
l Check for bent or broken pins in the video cable connector.
l Restart the computer in the safe mode.
Safety Related Issues| Visible signs of smoke or sparks| l Do not perform any troubleshooting steps.
l Contact Dell immediately.
Intermittent Problems| Monitor malfunctions on & off| l Ensure that the video cable connecting the monitor to the computer is connected and secure.
l Reset the monitor to Factory Settings.
l Perform monitor self-test feature check to determine if the intermittent problem occurs.
Missing Color| Picture missing color| l Perform monitor self-test feature check.
l Ensure that the video cable connecting the monitor to the computer is connected and secure.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
Wrong Color| The picture color is not good| l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video Depe application.
l Try different Color Preset Settings in Color Settings OSD. Adjust the R/G/B value in Color if the Color Management is turned off.
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
l Run the built-in diagnostics.
Image retention from a static image left on the monitor for a long period| A faint shadow from the static image displayed appears on the screen| l Use the Power Management feature to turn off the monitor at all times when not in information, see Power Management Modes).
l Alternatively, use a dynamically changing screensaver.
Product Specific Problems
SPECIFIC SYMPTOMS | WHAT YOU EXPERIENCE | POSSIBLE SOLUTIONS |
---|---|---|
The screen image is too small | The image is centered on the screen but does | |
not fill the entire viewing area | l Perform monitor reset on “Factory Reset” | |
Cannot adjust the monitor with the buttons on the front panel | OSD does not | |
appear on the screen | l Turn the monitor off and unplug the power cord and |
then plug back and power on
No Input Signal when user controls pressed| No picture, the LED light is
amber. When pressing the or Menu” keys, the message ” No VGA cable” or “No
DVI-D cable” will appear.| l Check the signal source Make sure the Computer is
not in power saving by pressing any key on the keyboard.
l Check whether the signal cable is plugged in and seated properly. Replug the sig necessary.
l Re-boot the computer or video player.
The monitor will not fill the entire screen.| The picture can’t fill the height or width of the screen.| l Due to the non-standard formats of DVDs, the monitor may not show the full screen
NOTE: When choosing DVI-D, the Auto Adjust function is not available.
Troubleshooting the Dell™ Soundbar
COMMON SYMPTOMS | WHAT YOU EXPERIENCE | POSSIBLE SOLUTIONS |
---|---|---|
No Sound | The soundbar has power – the power indicator is on. | l Plug the |
audio line-in cable into the computer’s audio out jack.
l Set all Windows volume controls to their maximum.
l Play some audio content on the computer (i.e. audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound| The computer’s sound card is used as the audio source.| l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer’s sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound| Another audio source is used.| l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output| Sound from only one side of the Soundbar| l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer’s sound card.
l Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume| Volume is too low.| l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume s
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (i.e. portable CD player).
References
- Manual-Hub.com - Free PDF manuals!
- Computers, Monitors & Technology Solutions | Dell Australia
- Computers, Monitors & Technology Solutions | Dell USA
- AMD ׀ together we advance_AI
- AMD ׀ together we advance_AI
- Manual-Hub.com – Free PDF manuals!
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