BOSCH WGA24400ME Washing Machine User Manual

: June 16, 2024
: Bosch

WGA24400ME Washing Machine

Product Information

Specifications:

Product: Washing Machine

Model: WGA24400ME, WGA2440XME

Product Usage Instructions:

1. Safety

1.1 General Information

Ensure to read and understand all safety instructions before
using the washing machine.

1.2 Intended Use

The washing machine is designed for domestic use and is intended
for washing clothes.

1.3 Restriction on User Group

The appliance is not intended for use by persons (including
children) with reduced physical, sensory, or mental capabilities,
or lack of experience and knowledge, unless they have been given
supervision or instruction concerning the use of the appliance by a
person responsible for their safety.

1.4 Safe Installation

Follow the installation instructions provided in the user manual
to ensure safe installation of the washing machine.

1.5 Safe Use

Follow the operating instructions provided in the user manual
for safe use of the washing machine.

1.6 Safe Cleaning and Maintenance

Follow the cleaning and maintenance instructions provided in the
user manual to ensure safe and proper maintenance of the washing
machine.

2. Preventing Material Damage

Take necessary precautions to prevent any material damage to the
washing machine during installation, use, and maintenance.

3. Environmental Protection and Saving Energy

Contribute to environmental protection and save energy by
following the guidelines below:

3.1 Disposing of Packaging

Dispose of the packaging materials according to local
regulations.

3.2 Save Energy and Conserve Resources

Use the washing machine efficiently to save energy and conserve
resources.

3.3 Energy Saving Mode

Utilize the energy-saving mode feature of the washing machine to
reduce energy consumption.

4. Installation and Connection

Properly install and connect the washing machine using the
instructions provided in the user manual.

4.1 Unpacking the Appliance

Follow the instructions to unpack the appliance safely.

4.2 Contents of Package

Check the contents of the package to ensure all necessary
components are included.

4.3 Requirements for the Installation Location

Ensure the installation location meets the specified
requirements mentioned in the user manual.

4.4 Removing the Transit Bolts

Remove the transit bolts from the washing machine before
use.

4.5 Connecting the Appliance

Connect the washing machine to the appropriate power source and
water supply according to the instructions provided.

4.6 Aligning the Appliance

Properly align the washing machine to ensure stability during
operation.

FAQ (Frequently Asked Questions)

Q: How do I start an empty washing cycle?

A: To start an empty washing cycle, follow these steps:

Switch on the appliance.
Select a suitable program.
Adjust the program settings if required.
Load the empty drum with no laundry.
Insert the measuring aid for liquid detergent (if
applicable).
Add the required amount of detergent and care products.
Start the program.
Wait for the program to complete and unload the laundry.
Switch off the appliance.

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User manual and installation instructions

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Further information and explanations are available online:

Table of contents
1 Safety ……………………………………. 4 1.1 General information………………. 4 1.2 Intended use………………………… 4 1.3 Restriction on user group………. 4 1.4 Safe installation ……………………. 5 1.5 Safe use ……………………………… 7 1.6 Safe cleaning and mainten-
ance……………………………………. 9 2 Preventing material damage …. 10 3 Environmental protection and
saving energy………………………. 11 3.1 Disposing of packaging ………. 11 3.2 Save energy and conserve
resources…………………………… 11 3.3 Energy saving mode …………… 11 4 Installation and connection…… 11 4.1 Unpacking the appliance …….. 11 4.2 Contents of package…………… 12 4.3 Requirements for the install-
ation location ……………………… 12 4.4 Removing the transit bolts …… 13 4.5 Connecting the appliance ……. 14 4.6 Aligning the appliance…………. 15 5 Familiarising yourself with
your appliance……………………… 17 5.1 Appliance ………………………….. 17 5.2 Detergent drawer………………… 17 5.3 Control panel……………………… 18 6 Before using for the first time .. 19 6.1 Starting an empty washing
cycle …………………………………. 19 7 Display ………………………………… 20

8 Buttons ……………………………….. 23 9 Programmes ………………………… 25 10 Accessories……………………….. 29 11 Laundry……………………………… 29 11.1 Preparing the laundry ………… 29 12 Detergents and care
products ……………………………. 30 13 Basic operation ………………….. 30 13.1 Switching on the appliance … 30 13.2 Setting a programme ………… 30 13.3 Adjusting the programme
settings ……………………………. 30 13.4 Loading laundry………………… 30 13.5 Inserting the measuring aid
for liquid detergent ……………. 30 13.6 Use the measuring aid for
liquid detergent ………………… 31 13.7 Adding detergent and care
product ……………………………. 31 13.8 Starting the programme …….. 32 13.9 Adding laundry …………………. 32 13.10 Cancelling the pro-
gramme …………………………. 32 13.11 Unloading the laundry ……… 32 13.12 Switching off the appli-
ance………………………………. 32 14 Childproof lock…………………… 32 14.1 Activating the childproof
lock …………………………………. 32 14.2 Deactivating the childproof
lock …………………………………. 33

2

en 15 Basic settings…………………….. 34 15.1 Overview of the basic set-
tings………………………………… 34 15.2 Changing the basic set-
tings………………………………… 35 16 Cleaning and servicing ……….. 35 16.1 Cleaning the drum…………….. 35 16.2 Cleaning the detergent
drawer……………………………… 35 16.3 Cleaning the drain pump……. 36 17 Troubleshooting…………………. 40 17.1 Emergency release …………… 50 18 Transportation, storage and
disposal …………………………….. 50 18.1 Removing the appliance ……. 50 18.2 Inserting the transit bolts……. 50 18.3 Using the appliance again …. 50 18.4 Disposing of old appliance … 51 19 Customer Service……………….. 51 19.1 Product number (E-Nr.) and
production number (FD)…….. 51 19.2 AQUA-STOP guarantee ……… 51 20 Consumption values…………… 53 21 Technical data ……………………. 53
3

enSafety
1Safety
Observe the following safety instructions. 1.1General information
¡ Read this instruction manual carefully. ¡ Keep the instruction manual and the product information safe
for future reference or for the next owner. ¡ Do not connect the appliance if it has been damaged in transit. 1.2Intended use Only use this appliance: ¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label. ¡ With tap water and commercially available detergents and care
products suitable for washing machines. ¡ in private households and in enclosed spaces in a domestic en-
vironment. ¡ up to an altitude of max. 4000 m above sea level. 1.3Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers. Do not let children play with the appliance. Cleaning and user maintenance must not be performed by children unless they are being supervised. Keep children under the age of 3 years and pets away from the appliance.
4

Safetyen
1.4Safe installation WARNING Risk of electric shock!
Incorrect installation is dangerous. Connect and operate the appliance only in accordance with the
specifications on the rating plate. Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing. The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have a sufficiently large cross section. When using a residual current circuit breaker, only use a type with the mark. Never equip the appliance with an external switching device, e.g. a timer or remote control. When the appliance is installed, the mains plug of the power cord must be freely accessible. If free access is not possible, an all-pole isolating switch must be installed in the permanent electrical installation according to the installation regulations. When installing the appliance, check that the power cable is not trapped or damaged. If the insulation of the power cord is damaged, this is dangerous. Never let the power cord come into contact with hot appliance parts or heat sources. Never let the power cord come into contact with sharp points or edges. Never kink, crush or modify the power cord.
WARNING Risk of fire! It is dangerous to use an extended power cord and non- approved adapters. Do not use extension cables or multiple socket strips. Only use adapters and power cords approved by the manufac-
turer. If the power cord is too short and a longer one is not available,
please contact an electrician to have the domestic installation adapted.
5

enSafety
WARNING Risk of injury! The high weight of the appliance may result in injury when lifted. Do not lift the appliance on your own. If this appliance is not correctly installed in a washer-dryer stack, the installed appliance may fall. Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation method is permitted. Do not install the appliance in a washer-dryer stack if the dryer manufacturer does not offer a suitable connection kit. Do not install appliances from different manufacturers and with varying depths and widths in a washer-dryer stack. Do not install a washer-dryer stack on a platform; the appliances may tip over.
WARNING Risk of suffocation! Children may put packaging material over their heads or wrap themselves up in it and suffocate. Keep packaging material away from children. Do not let children play with packaging material.
CAUTION Risk of injury! The appliance may vibrate or move when in use. Place the appliance on a clean, even, solid surface. Align the appliance using the appliance feet and a spirit level. If hoses and power cords have been laid incorrectly, this causes a tripping hazard. Lay hoses and power cords in such a way that there is no risk
of tripping. If the appliance is moved by holding onto protruding components, such as the appliance door, the parts may break off. Do not move the appliance by holding onto protruding parts.
CAUTION Risk of cutting! Touching sharp edges on the appliance may lead to cuts. Do not touch the sharp edges on the appliance.
6

Safetyen
Wear protective gloves when installing and transporting the appliance.
1.5Safe use WARNING Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous. Never operate a damaged appliance. Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains. If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and turn off the water tap. Call customer services. Page 51 An ingress of moisture can cause an electric shock. Only use the appliance in enclosed spaces. Never expose the appliance to intense heat or humidity. Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance.
WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk. Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening. With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close.
WARNING Risk of suffocation! Children may breathe in or swallow small parts, causing them to suffocate. Keep small parts away from children. Do not let children play with small parts.
7

enSafety
WARNING Risk of poisoning! Detergents and care products may result in poisoning if consumed. If accidentally swallowed, seek medical advice. Keep detergents and care products out of the reach of children.
WARNING Risk of explosion! Laundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance. Rinse pretreated laundry thoroughly with water before washing.
CAUTION Risk of injury! The covering plate may break if you stand on or climb onto the appliance. Do not stand on or climb onto the appliance. The appliance may tip over if you sit on or lean against the open door. Do not sit on or lean against the appliance door. Do not place any objects on the appliance door. Reaching into the drum while it is still turning may cause hand injuries. Wait for the drum to come to a complete stop before reaching
inside. CAUTION Risk of scalding!
When you wash at high temperatures, the detergent solution gets hot. Do not touch the hot detergent solution.
CAUTION Risk of chemical burns! If the detergent drawer is opened, detergent and care products may spray out from the appliance. Contact with eyes or skin may cause irritation. Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products. If accidentally swallowed, seek medical advice. Keep detergents and care products out of the reach of children.
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Safetyen
1.6Safe cleaning and maintenance WARNING Risk of electric shock!
Incorrect repairs are dangerous. Repairs to the appliance should only be carried out by trained
specialist staff. Only use genuine spare parts when repairing the appliance. If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer’s Customer Service or a similarly qualified person in order to prevent any risk. An ingress of moisture can cause an electric shock. Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance.
WARNING Risk of injury! The use of non-original spare parts and non-original accessories is dangerous. Only use the manufacturer’s original spare parts and original ac-
cessories. WARNING Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that contain solvents. Do not use cleaning agents that contain solvents.
9

enPreventing material damage
2Preventing material damage
ATTENTION! The functionality of the appliance may be impaired if you use the wrong quantity of fabric softener, detergent, care product or cleaning agent. Follow the dosage recommenda-
tions from the manufacturer. Exceeding the maximum load capacity impairs the function of the appliance. Observe the maximum load capa-
city for each programme and do not exceed it. “Programmes”, Page 25 The appliance is secured for transportation using transit bolts. Transit bolts which have not been removed may result in material damage and damage to the appliance. Before starting up the appliance, remove the transit bolts completely and keep them in a safe place. Before transport, fit the transit bolts fully in order to prevent damage in transit. Material damage may be caused if the water inlet hose is connected incorrectly. Tighten the screw connections on the water inlet until they are handtight. Connect the water inlet hose directly to the water tap, without any additional connecting elements such as adapters, extensions or valves. Make sure that the valve housing for the water inlet hose does not come into contact with its surroundings and is not subjected to any external forces. Ensure that the inner diameter of the water tap is at least 17 mm. 10

Make sure that the length of the thread on the connection to the water tap is at least 10 mm.
If the water pressure is too high or too low, the appliance may not be able to operate properly. Ensure that the water pressure in
the water supply system is at least 100 kPa (1 bar) and max. 1000 kPa (10 bar). If the water pressure exceeds the maximum value specified, a pressure- reducing valve must be installed between the drinking water connection and the hose set of the appliance. Do not connect the appliance to the mixer tap of an unpressurised hot-water boiler. Modified or damaged water hoses may result in material damage and damage to the appliance. Never kink, crush, modify or cut through water hoses. Only use the water hoses supplied with the appliance or genuine spare hoses. Never re-use water hoses that have been used before. Operating the appliance using water that is dirty or too hot may lead to material damage and damage to the appliance. Only operate the appliance with cold mains water. Unsuitable cleaning products may damage the surfaces of the appliance. Do not use harsh or abrasive detergents. Do not use cleaning products with a high alcohol content. Do not use hard scouring pads or cleaning sponges. Clean the appliance with nothing but water and a soft, damp cloth.

Environmental protection and saving energyen

Remove all detergent residue, spray residue or other residues immediately if they come into contact with the appliance.
3Environmental protection and saving energy
3.1Disposing of packaging
The packaging materials are environmentally compatible and can be recycled. Sort the individual components by
type and dispose of them separately.
3.2Save energy and conserve resources
If you follow these instructions, your appliance will use less electricity and less water. Choose programmes with low temperatures and longer wash times and use maximum load capacity. a Energy consumption and water
consumption is most efficient. Add detergent based on the laundry’s degree of soiling. a For light to normal soiling, a smal-
ler amount of detergent is sufficient. Observe the dosage recommendation from the detergent manufacturer. Reduce the washing temperature for lightly and normally soiled laundry. a At lower temperatures, the appliance consumes less energy. For light to normal soiling, lower temperatures than indicated on the care label are also sufficient.

Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards. a The drier the laundry, the shorter
the programme duration when drying which, in turn, reduces energy consumption. A higher spin speed reduces the residual moisture in the laundry and increases the volume of the spin noise. The appliance has a continuous automatic load adjustment function. a Depending on the type of fabric and load capacity, the continuous automatic load adjustment function optimally adjusts the water consumption and programme duration.
3.3Energy saving mode
If you do not use the appliance for an extended period, it automatically switches to energy-saving mode. Energy-saving mode ends when you use the appliance again.
4Installation and connection
4.1Unpacking the appliance
ATTENTION! Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appliance. Remove these objects, along with
all supplied accessories, from the drum before starting the appliance.

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enInstallation and connection
1. Remove any packaging and protective covers completely from the appliance. “Disposing of packaging”, Page 11
2. Check the appliance for visible damage.
3. Open the door. 4. Remove any accessories from the
drum. 5. Close the door.
4.2Contents of package
After unpacking all parts, check for any damage in transit and completeness of the delivery. ATTENTION! If the appliance is operated with incomplete or defective accessories, the appliance may not be able to operate properly, or this may result in material damage or damage to the appliance. Do not operate the appliance with
incomplete or defective accessories. Replace the accessories in question before operating the appliance. “Accessories”, Page 29 Note: The appliance has been tested at the factory to check it is in working order. As a result, water stains may remain in the appliance. These marks will disappear after the first wash cycle. The delivery consists of the following: ¡ Washing machine ¡ Accompanying documents ¡ Transit bolts “Removing the transit bolts”, Page 13 ¡ Cover caps

4.3Requirements for the installation location

WARNING Risk of electric shock! The appliance contains live parts. Touching live parts is dangerous. Do not operate the appliance
without a cover cap.

WARNING Risk of injury! When using the appliance on a base, the appliance may tip over. Always secure the feet of the appli-
ance to a base using the manufacturer’s fixing brackets Page 29 before using the appliance for the first time. ATTENTION! If residual water in the appliance freezes, this may cause damage to the appliance. Do not install or operate this appliance anywhere that is liable to experience frost or outdoors. If the appliance is tilted at an angle greater than 40°, residual water may leak out of the appliance and cause material damage. Tilt the appliance carefully. Transport the appliance in an upright position.

Installation loca- Requirements tion

Base

Secure the appliance with fixing brackets Page 29.

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Installation loca- Requirements tion

Wooden joist floor

Place the appliance on a waterresistant wooden board (minimum thickness of 30 mm) which is screwed tightly to the floor.

Kitchen unit

Only install the appliance underneath a continuous worktop that is securely connected to adjacent cabinets. Required niche width: 60 cm.

Against a wall

Do not trap the power cord or the hoses between the wall and the appliance.

Installation and connectionen 1. Pull the hoses out of the holders.
2. Unscrew and remove all of the screws for the 4 transit bolts using a WAF 13 wrench.

4.4Removing the transit bolts
The appliance is secured for transportation using transit bolts on the rear of the appliance. Note: Keep the transit bolt screws and the sleeves in a safe place for future transport. “Inserting the transit bolts”, Page 50

3. Remove the power cable from the holder.

13

enInstallation and connection 4. Remove the 4 sleeves.
5. Put on the 4 cover caps.

4.5Connecting the appliance
Connecting the water inlet hose
WARNING Risk of electric shock! The appliance contains live parts. Touching live parts is dangerous. Do not immerse the electrical
AquaStop valve in water. 1. Connect the water inlet hose to a
tap (26.4 mm = 3/4″).

6. Push the 4 cover caps downwards. Note: To install the transit bolts to transport the appliance, perform these steps again in the reverse order.

2. Open the water tap carefully and check that the connection points are tight.
Water outlet connection types This information is intended to help you to connect this appliance to the water outlet.
ATTENTION! When draining, the water outlet hose is subject to water pressure and may come loose from the installed connection point. Secure the water outlet hose
against unintentional loosening.
Note: Observe the draining heights. The maximum draining height is 100 cm.

14

Siphon

Secure the connection point with a (2440 mm) hose clamp.

Sink

Fix and secure

the water outlet

hose with an el-

bow.

“Accessories”,

Page 29

Plastic pipe with rubber sleeve or gully

Fix and secure the water outlet hose with an elbow. “Accessories”, Page 29

Connecting the appliance to the electricity supply Note: Your electrical domestic installation for this appliance must comply with the local legal provisions and safety regulations, and should include a residual current circuitbreaker.
1. Insert the mains plug of the appliance’s power cable in a socket nearby. The connection details of the appliance can be found under Technical data Page 53.
2. Check the mains plug is inserted properly.

Installation and connectionen
4.6Aligning the appliance
In order to reduce noise and vibration and to prevent the appliance from moving, align the appliance correctly. 1. Use a WAF 17 wrench to loosen
the lock nuts in a clockwise direction.
2. To align the appliance, turn the appliance feet. Check that the appliance is level using a spirit level.
All appliance feet must stand firmly on the ground.

15

enInstallation and connection 3. Use a WAF 17 wrench to tighten
the lock nuts against the housing until they are hand-tight. In doing so, hold the foot tight and do not adjust its height.
16

Familiarising yourself with your applianceen
5Familiarising yourself with your appliance
5.1Appliance
You can find an overview of the parts of your appliance here.

3

4

56

2

7

1

8

On certain models, specific details such as the colour and shape may differ from those pictured.

1

Maintenance flap for the drain pump Page 36

2 Door

3 Detergent drawer Page 17

4 Control panel Page 18

5 Water outlet hose Page 14

6 Power cord Page 15

7 Transit bolts Page 13

8 Water inlet hose Page 14
5.2Detergent drawer
Note: Observe the manufacturer’s instructions on the use and dosage of the detergent and care product and the information in the programme descriptions. “Programmes”, Page 25

17

enFamiliarising yourself with your appliance
1

12

4

3

2

3

4

Measuring aid for liquid detergent “Inserting the measuring aid for liquid detergent”, Page 30 Dispenser II: detergent for the main wash Compartment : Fabric softener Compartment I: Detergent for prewash and soaking

5.3Control panel
You can use the control panel to configure all functions of your appliance and to obtain information about the operating status.

2

3

4

1

4

1 Programmes Page 25

2

Programme selector Page 30

3 Display Page 20

4 Buttons Page 23

18

6Before firsttime using for the first time
Prepare firsttime the appliance for use.
6.1Starting an empty washing cycle
Your appliance was inspected thoroughly before leaving the factory. To remove any residual water, run the first wash cycle without any laundry. 1. Turn the programme selector to
Drum Clean. 2. Close the door. 3. Pull out the detergent drawer. 4. Pour approx. 1 litre of tap water
into compartment II.

first timeen 5. Add washing powder that contains
a bleaching agent to compartment II.
To prevent foaming, use only half of the amount of detergent recommended by the detergent manufacturer for light soiling. Do not use detergent suitable for woollens or delicates. 6. Push in the detergent drawer. 7. Press Start/Reload to start the programme. a The display shows the remaining programme duration. a After the programme has ended, the display shows: End. 8. Start the first wash cycle or set the programme selector to Off to switch off the appliance. “Basic operation”, Page 30

19

enDisplay
7Display
The display shows the current settings, options or relevant information.

Example: Display Display 0:40 1
1
9.0 1 – 1400 – 90
1 Example

Description Expected programme duration or programme time remaining in hours and minutes. Program end time “Buttons”, Page 23 Recommendation for the maximum load capacity for the selected program in kg. Set spin speed in rpm. “Buttons”, Page 23
: No spin cycle, draining only Set temperature in °C. “Buttons”, Page 23
(cold) Start, cancel or pause ¡ Lights up: The programme is running and can be can-
celled or paused. ¡ Flashes: The programme can be started or continued. Pretreatment Programme status

20

Display End +1 +2 +3
1 Example

Displayen
Description Wash Programme status Rinse Programme status Spin Programme status Program end Programme status Steaming Programme status ¡ Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is activated and the appli-
ance has been operated. “Deactivating the childproof lock”, Page 33 The crease-reduction function is activated. “Buttons”, Page 24 Additional rinse cycles are activated. “Buttons”, Page 24
Prewash is activated. “Buttons”, Page 24 Soaking is activated. “Buttons”, Page 24 The programme pauses and you can still load more laundry within 15 minutes. Pretreatment is activated and the soaking has finished. Options: ¡ Add laundry and press Start/Reload to start the pro-
gramme immediately. ¡ Do not add any laundry. Press Start/Reload to start
the programme immediately. ¡ Do not add any laundry. Wait for 15 minutes. The pro-
gramme starts after 15 minutes have elapsed. Shortened programme length is activated. “Buttons”, Page 23 Blood The stain type is activated. Cosmetics The stain type is activated. Cooking fat/cooking oil The stain type is activated.
21

enDisplay Display

E:35 / -101 1 Example

Description Tea The stain type is activated. Flashes: Drum is dirty. Run the Drum Clean programme for cleaning and caring for the drum and the outer tub. “Cleaning the drum”, Page 35 Flashes: The voltage control system has paused the programme due to impermissible voltage drops. Note: The programme continues when the voltage is permissible again. ¡ Lights up: The door is locked and cannot be opened. ¡ Flashes: The door is not closed properly. ¡ Off: The door is unlocked and can be opened.
¡ No water pressure. ¡ The water pressure from the tap is too low.
Error code, error display, signal. “Troubleshooting”, Page 40

22

Buttonsen

8Buttons

The selection of programme settings depends on the programme that is set.

Button Start/Reload
Speed Perfect

Selection ¡ Start ¡ Cancel ¡ Pause
¡ Activate ¡ Deactivate

Anti Stain

Multiple selection

Ready In

Up to 24 hours

Temp. °C Reduce Spin

– 90 – 1400

3 sec.

¡ Activate ¡ Deactivate

More information Start, cancel or pause the programme.
Activate or deactivate a shorter programme duration. Note: Energy consumption increases. The washing result is not affected by this. Select the type of stain. The temperature, drum movement and soaking time are all adjusted to suit the type of stain. Set the programme end time. The programme duration is already included in the set number of hours. Once the programme has started, the programme duration is displayed. Adjust the temperature. Set temperature in °C. Adjust the spin speed or deactivate the spin cycle. Set spin speed in rpm. If is selected, the water is drained and the spin cycle is deactivated. The laundry stays wet inside the drum. “Childproof lock”, Page 32

23

enButtons
Button Pretreatment

Selection ¡ (Prewash) ¡ (Soaking)

Extra Rinse

¡ +1 ¡ +2 ¡ +3

Easy Iron

¡ Activate ¡ Deactivate

More information Selecting activates the Prewash programme. Prewash for washing heavily soiled laundry. Selecting activates the Soaking programme. Before the main wash cycle starts, the laundry remains in the water for longer. For laundry with particularly stubborn soiling. Once Soaking has ended, an audible signal sounds and the following flashes in the display: . The programme pauses and you can still load more laundry within 15 minutes. Options: ¡ Add laundry and press Start/Re-
load to start the programme immediately. ¡ Do not add any laundry. Press Start/Reload to start the programme immediately. ¡ Do not add any laundry. Wait for 15 minutes. The programme starts after 15 minutes have elapsed.
Activate or deactivate up to three additional rinse cycles. Recommended for particularly sensitive skin or in regions with very soft water.
Activate or deactivate the reduced creasing programme. In order to reduce creasing in the laundry, the spin cycle and the spin speed are adapted. Note: The laundry has a higher residual moisture after washing. To reduce creasing, hang up the laundry immediately after washing.

24

Programmesen

9Programmes

Note: The laundry’s care labels provide you with additional information on programme selection.

Programme

Description

Max. load (kg)

Cottons

Wash hard-wearing items made of cotton, linen or 9.0

blended fabrics.

5.0 1

Also suitable as a short programme for normally

soiled laundry when you activate Speed Perfect.

Programme setting:

¡ Max. 90 °C

¡ Max. 1400 rpm

Cottons Eco

Wash hard-wearing items made of cotton, linen or 9.0 blended fabrics. Energy- saving programme. Note: To save energy, the actual washing temperature may deviate from the set washing temperature. The washing performance meets legal requirements. Programme setting: ¡ Max. 90 °C ¡ Max. 1400 rpm

Easy Care

Wash items made from synthetic or blended fab- 4.0 rics. Programme setting: ¡ Max. 60 °C ¡ Max. 1000 rpm

Mix

Wash items made from cotton, linen, or synthetic or 4.0

blended fabrics.

Suitable for lightly soiled laundry.

Programme setting:

¡ Max. 60 °C

¡ Max. 1400 rpm

Delicates/Silk

Wash delicate, washable items made from silk, vis- 2.0 cose and synthetic fabrics. Use a detergent that is suitable for delicates or silk. Note: Wash especially delicate items or items with hooks, eyelets or clips in a mesh laundry bag.

1 Speed Perfect activated 2 Washing not possible

25

enProgrammes

Programme

Description

Max. load (kg)

Programme setting: ¡ Max. 40 °C ¡ Max. 800 rpm

Wool

Hand- or machine-washable items that are made 2.0 from wool or contain wool. To prevent the laundry from shrinking, the drum moves the items very gently with long pauses. Use a detergent that is suitable for wool. Programme setting: ¡ Max. 40 °C ¡ Max. 800 rpm

Rinse

Rinse and then spin the laundry, and drain the wa- ter. Programme setting: Max. 1400 rpm

Spin/Drain Spin and drain the water.

If you only want to drain the water, activate . The

laundry is not spun.

Programme setting: Max. 1400 rpm

AllergyPlus

Wash hard-wearing items made from cotton, linen 6.5 or blended fabrics. Suitable for allergy sufferers and for strict hygiene requirements. Note: Once the set temperature has been reached, it remains constant throughout the entire washing process. Programme setting: ¡ Max. 60 °C ¡ Max. 1400 rpm

Shirts

Wash non-iron shirts and blouses made from cot- 2.0 ton, linen, or synthetic or blended fabrics. Tip: In order to avoid creasing in your laundry, you can activate Easy Iron. The laundry is only given a short spin and can be removed while still dripping wet. Hang out shirts and blouses while they are still dripping wet so that they drip dry. Note: Use the Delicates/Silk programme to wash shirts and blouses made from silk or delicate fabrics.

1 Speed Perfect activated 2 Washing not possible

26

Programmesen

Programme

Description

Max. load (kg)

Programme setting: ¡ Max. 60 °C ¡ Max. 800 rpm

Steam

Suitable for shirts, T-shirts and similar fabrics made – 2

(Easy Ironing from cotton, linen or blended fabrics.

Steam Assisted) Programme for warming and steaming dry items

using steam in order to hang them up once the

programme has ended or to make them easier to

iron.

The programme’s maximum load is five shirts or

five t-shirts.

Activate Speed Perfect if you only want to

steam one item of laundry.

Notes ¡ Immediately after the programme ends, hang up
the warm, steamed items or iron them. ¡ The laundry is not washed or cleaned. Do not
use any detergent or cleaning products. ¡ The steam is hot and may cause damage to cer-
tain fabrics or fabric types. The programme is therefore not suitable for outdoor clothing or items made from silk or wool, such as jumpers.

Duvet

Wash pillows or quilts stuffed with synthetic fibres 2.5 or down fillings. Wash large items separately. Use a detergent that is suitable for down or delicates. Use sparingly. Do not use fabric softener.

Note: To prevent excessive foaming, remove air from laundry items by rolling them up before you wash them.

Programme setting: ¡ Max. 60 °C ¡ Max. 1000 rpm

Drum Clean

Clean and care for the drum.

2

Use this programme in the following cases:

¡ Before using the appliance for the first time

¡ If you regularly wash at temperatures of 40 °C or

lower

1 Speed Perfect activated 2 Washing not possible

27

enProgrammes

Programme

Description

Max. load (kg)

¡ After a prolonged period of non-use

Use washing powder that contains bleach. Add the washing powder containing bleach to compartment II for the main wash. “Detergent drawer”, Page 17 Halve the amount of detergent to avoid foaming. Do not use fabric softener. Do not use liquid detergent or detergent that is intended for woollens or delicates. Note: The drum cleaning indicator flashes to remind you if you have not used a programme at 60 °C or higher for a long time.

/ Super 15’/ Wash items made from cotton, or synthetic or blen- 4.0

30′

ded fabrics.

2.01

Short programme for small items of lightly soiled

laundry.

The programme duration is approx. 30 minutes.

If you wish to reduce the programme duration to 15

minutes, activate Speed Perfect. The maximum

load is reduced to 2.0 kg.

Programme setting:

¡ Max. 40 °C

¡ Max. 1000 rpm

1 Speed Perfect activated 2 Washing not possible

28

Accessoriesen

10Accessories

Use original accessories. These have been made especially for your appliance. Note: Some accessories are available in other colours. Contact “Customer Service”, Page 51.

Water inlet hose extension Fixing brackets Elbow Liquid detergent insert Platform
Washing machine cleaners

Use
Extend the water inlet hose for cold water or AquaStop (approx. 2.50 m). Improves the stability of the appliance. Secure the water outlet hose in place. Measure liquid detergent.

Order number WMZ2381
WMZ2200 00655300 00605740

Install the appliance at a raised height so WMZ20490 that it can be easily loaded and unloaded. Cleaning products for maintaining the ap- 00311929 pliance interior.

11Laundry
11.1Preparing the laundry
ATTENTION! Objects remaining in the laundry may damage the laundry and the drum. Remove all items from any pock-
ets in your laundry before using the appliance. Note The appliance and fabrics are protected when you prepare your laundry. ¡ Brush off sand and soil ¡ Sort the laundry according to colour and textiles and observe the care labels ¡ Close all zips, Velcro fasteners, hooks and eyes

¡ Tie cloth belts, cloth straps and cords together
¡ Remove curtain fittings and lead strips
¡ Wash small or particularly delicate items in a mesh washing bag
¡ Wash large and small items of laundry together
¡ Wash laundry with fresh stains immediately
¡ Pretreat laundry with dried stains and wash several times
¡ Load the laundry unfolded into the drum

29

enDetergents and care products
12Detergents and care products
The manufacturer’s instructions for use and dosage can be found on the packaging. Notes ¡ When using liquid detergents, only
use liquid detergents that are selfflowing ¡ Do not mix different liquid detergents ¡ Do not mix detergent and fabric softener ¡ Do not use products that have expired or are highly congealed ¡ Do not use products containing solvents, caustic agents or volatile substances ¡ Use dyes sparingly as salt may damage stainless steel ¡ Do not use color-bleaching agents in the appliance
13Basic operation operation
operation
13.1Switching on the appliance
Requirement: The appliance has been correctly installed and connected. “Installation and connection”, Page 11 Turn the programme selector to a
programme.
13.2Setting a programme
1. Turn the programme selector and set the required programme. “Programmes”, Page 25

2. If required, adjust the programme settings. “Adjusting the programme settings”, Page 30
13.3Adjusting the programme settings
Requirement: A programme has been set. “Setting a programme”, Page 30 Adjust the programme settings.
“Buttons”, Page 23 Note: The programme settings are not saved permanently for the programme.
13.4Loading laundry
Note: To prevent creasing, note the maximum load for the programmes. “Programmes”, Page 25 Requirements ¡ The laundry is prepared and sor-
ted. “Laundry”, Page 29 ¡ The drum is empty. 1. Open the door. 2. Place the laundry in the drum. 3. Close the door. Ensure that there is no laundry trapped in the door.
13.5Inserting the measuring aid for liquid detergent
If you order the measuring aid as an accessory, you must use the measuring aid. 1. Pull out the detergent drawer.

30

2. Press down on the insert and remove the detergent drawer.

operationen 2. Slide the measuring aid forwards.

3. Insert the measuring aid.

3. Fold the measuring aid down and click it into place.

4. Insert the detergent drawer.
13.6Use the measuring aid for liquid detergent
To add liquid detergent, you can use a measuring aid in the detergent drawer.

Pull out the detergent drawer.

4. Push in the detergent drawer.
13.7Adding detergent and care product
Notes ¡ Do not use the measuring aid for
liquid detergent for gel detergents, washing powder, or if Prewash or “Ready in” time are activated. ¡ Observe the information about detergents and care products Page 30. 1. Pull out the detergent drawer. 2. Pour in detergent. “Detergent drawer”, Page 17 3. If required, add the care product. 4. Push in the detergent drawer.

31

enChildproof lock
13.8Starting the programme
Requirement: A programme is set. “Setting a programme”, Page 30 Press Start/Reload. a The drum rotates and load detec-
tion takes place. This can take up to 2 minutes, after which water enters the drum. a The display shows the programme duration or the programme end time. a After the programme has ended, the display shows: End.
13.9Adding laundry
After the programme starts, you can remove or add laundry depending on the programme status. 1. Press Start/Reload.
The appliance pauses. Note: If you want to add laundry, follow the instructions on the display. “Display”, Page 22 2. Open the door. 3. Add or remove laundry. 4. Close the door. 5. Press Start/Reload.
13.10Cancelling the programme
1. Press Start/Reload. 2. Open the door.
The appliance door remains locked for safety reasons if the temperature and water levels are high. If the temperature is high, start
the Rinse programme. If the water level is high, start
the Spin programme or select a suitable programme for draining. “Programmes”, Page 25
32

3. Remove the laundry. “Unloading the laundry”, Page 32
13.11Unloading the laundry
1. Open the door. 2. Remove the laundry from the
drum.
13.12Switching off the appliance
1. Turn the programme selector to Off .
2. Wipe the rubber gasket dry and remove any foreign objects.
3. Leave the appliance door and detergent drawer open so that residual water can evaporate.
14Childproof lock
Secure your appliance against being operated unintentionally using the controls.
14.1Activating the childproof lock
Press and hold the two 3 sec. buttons for approx. 3 seconds.
a The display shows . a The control elements are locked.

a The childproof lock remains active even after the appliance has been switched off and in the event of a power cut.
14.2Deactivating the childproof lock
Requirement: To deactivate the childproof lock, the appliance must be switched on. Press and hold the two 3 sec.
buttons for approx. 3 seconds. a goes out in the display.

Childproof locken

33

enBasic settings
15Basic settings
You can configure the basic settings for your appliance to meet your needs.
15.1Overview of the basic settings

Basic setting Programme position

End signal

2

Button signal 3

Drum cleaning 4 reminder

Value
0 (off) 1 (quiet) 2 (medium) 3 (loud) 4 (very loud) 0 (off) 1 (quiet) 2 (medium) 3 (loud) 4 (very loud) On OFF

Description Set the volume of the signal at the end of the programme.
The volume of the audible signal emitted when the buttons are pressed. Activate or deactivate the reminder to clean the drum.

34

15.2Changing the basic settings
1. Set the programme selector to position 1.
2. Press Reduce Spin and, at the same time, turn the programme selector to position 2.
a The display shows the current value.
3. Set the programme selector to the required position. “Overview of the basic settings”, Page 34
4. To change the value, press Ready In.
5. To save the changes, switch off the appliance.

Cleaning and servicingen
16Cleaning and servicing
To keep your appliance working efficiently for a long time, it is important to clean and maintain it carefully.
16.1Cleaning the drum
CAUTION Risk of injury! Permanently washing at low temperatures and a lack of ventilation for the appliance may damage the drum and cause injury. Regularly run a programme for
cleaning the drum or wash at temperatures of at least 60 °C. Leave the appliance to dry after every operation with the door open, and leave the detergent drawer to dry. Run the Drum Clean programme without laundry and with a cleaning agent for caring for the inside of the appliance “Accessories”, Page 29 or with washing powder that contains bleach.
16.2Cleaning the detergent drawer
1. Pull out the detergent drawer.

35

enCleaning and servicing 2. Press down on the insert and re-
move the detergent drawer.

5. Fit the insert and click it into place.

3. Pull out the insert upwards.

6. Clean the opening for the detergent drawer.

4. Clean the detergent drawer and insert with water and a brush, and then dry them.

7. Push in the detergent drawer.
16.3Cleaning the drain pump
Clean the drain pump regularly, at least once a year, as well as in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump 1. Turn off the tap. 2. Switch off the appliance.
“Switching off the appliance”, Page 32 3. Disconnect the appliance’s mains plug from the power supply.

36

4. Open and remove the maintenance flap.

Cleaning and servicingen

CAUTION – Risk of scalding!

When you wash at high temperat-

ures, the detergent solution gets

hot.

Do not touch the hot detergent solution.

To allow the detergent solution to flow out into the container, remove the sealing cap.

5. Slide a sufficiently large container under the opening.

8. Firmly press on the sealing cap. 6. Take the drain hose out of the
holder. 9. Insert the drain hose into the holder.

37

enCleaning and servicing
Cleaning the drain pump Requirement: The drain pump is empty. Page 36 1. Since water may remain in the
drain pump, unscrew the pump cap carefully. The filter insert in the pump
housing may become stuck due to coarse particles of dirt. Loosen the dirt and remove the filter insert.

4. Insert the pump cap. Ensure that the parts of the pump cap are correctly assembled.

5. Screw the pump cap as far as it will go.

2. Clean the interior, the thread on the pump cap and the pump housing. The handle on the pump cap must be in a vertical position. 6. Insert and close the maintenance flap. The pump cap is comprised of two parts which can be taken apart for cleaning.
3. Ensure that the impeller in the drain pump can rotate.
38

Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash, run a suitable programme for draining after you have emptied the drain pump. 1. Open the water tap.

Cleaning and servicingen 2. Insert the mains plug. 3. Switch on the appliance. 4. Pour 1 litre of water into compart-
ment II. 5. Select a suitable programme for
draining. “Programmes”, Page 25

39

enTroubleshooting

17Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.

WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist
staff. Only use genuine spare parts when repairing the appliance. If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer’s Customer Service or a similarly qualified person in order to prevent any risk.

Fault The display goes out and Start/Reload flashes.
“E:30 / -80”

Cause and troubleshooting Energy-saving mode is active Press any button. a The display lights up again. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose. Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are
not kinked or trapped. The water outlet hose is connected too high. Install the water outlet hose at a maximum height of
1 metre. Unapproved extension installed on the water drain hose. Remove any unapproved extensions from the water
hose. “Connecting the appliance”, Page 14 Drain pump is blocked. “Cleaning the drain pump”, Page 36 Pump cover is not correctly assembled. Correctly assemble the pump cover. The pump cap is not fully screwed in. Ensure that the pump cap is screwed in all the way into the appliance. The handle on the pump cap must be in a vertical position. Detergent dosage is too high.

40

Fault “E:30 / -80” “H:32” “E:30 / -10” and/or
“E:35 / -10”

Troubleshootingen
Cause and troubleshooting Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next washing cycle with the same load. The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed. Redistribute the laundry in the drum. Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. The water pressure is low. No remedial action possible. The filter in the water inflow is blocked. Clean the water inflow filter. The tap is turned off. Turn on the tap. The water inlet hose is kinked or jammed. Ensure that the water inlet hose is not kinked or jammed. Water level measurement system is defective. Note: With the error message, the appliance starts a draining process. 1. First wait approx. 5 minutes until the drain process ends. 2. To reset the error message, switch the appliance off. 3. Switch the appliance back on. 4. If the error message is displayed again, call customer service. “Customer Service”, Page 51 There is water in the base trough. Turn off the water tap. Call the after-sales service. “Customer Service”, Page 51 The appliance is leaking. Turn off the water tap.

41

enTroubleshooting Fault “E:35 / -10”
flashes.
lights up.
flashes.
“E:30/-20”

Cause and troubleshooting Call the after-sales service.
“Customer Service”, Page 51
The automatic voltage control system detects an unauthorised voltage drop. No remedial action possible. Note: If the power supply is stable, the programme continues to run as normal. Voltage under-usage may cause extension of a programme. No remedial action possible. The temperature is too high. Wait until the temperature has dropped. “Cancelling the programme”, Page 32 Water level is too high. Select a suitable programme for draining.
“Programmes”, Page 25
Door is not closed. Close the door. Laundry is caught in the door. Remove any trapped laundry. Drum cleaning is required. “Cleaning the drum”, Page 35 Detergent dosage is too high. Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Additional water is added. Do not add any extra water to the appliance while it
is operating.
Solenoid valve defective. Call the after-sales service.
“Customer Service”, Page 51

42

Troubleshootingen

Fault All other error codes.
The appliance is not working. The programme does not start.
The door cannot be opened.

Cause and troubleshooting Malfunction 1. Switch the appliance off and then on again. 2. If the message appears again, disconnect the appli-
ance from the power supply for at least 30 seconds by pulling out the plug or by switching off the relevant circuit breaker in the fuse box. a If the fault was a one-off, the message disappears. 3. If the message appears again, call the after-sales service. Please specify the exact error message when calling. “Customer Service”, Page 51
The mains plug of the power cord is not plugged in. Connect the appliance to the power supply. The circuit breaker in the fuse box has tripped. Check the circuit breaker in the fuse box. There has been a power cut. Check whether the lighting in your room or other
appliances are working.
You have not pressed Start/Reload. Press Start/Reload. Door is not closed. Close the door. Childproof lock is activated. Deactivate childproof lock.
“Deactivating the childproof lock”, Page 33
Ready In is activated. Check whether Ready In is activated.
“Buttons”, Page 23
Laundry is caught in the door. Remove any trapped laundry. The temperature is too high. Wait until the temperature has dropped. Cancel the programme.
“Cancelling the programme”, Page 32
Water level is too high. Select a suitable programme for draining.
“Programmes”, Page 25
Power failure. Open the door using the emergency release.
“Emergency release”, Page 50

43

enTroubleshooting

Fault

Cause and troubleshooting

The water is not drain- Drain pipe or water outlet hose is blocked.

ing.

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are
not kinked or trapped.

Drain pump is blocked. “Cleaning the drain pump”, Page 36

The water outlet hose is connected too high. Install the water outlet hose at a maximum height of
1 metre.

Pump cover is not correctly assembled. Correctly assemble the pump cover.

Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next washing cycle with the same load.

Unapproved extension installed on the water drain hose. Remove any unapproved extensions from the water
hose. “Connecting the appliance”, Page 14

The pump cap is not fully screwed in. Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap must be in a vertical position.

Water is not flowing in. Detergent is not being dispensed.

You have not pressed Start/Reload. Press Start/Reload. The filter in the water inflow is blocked. Clean the water inflow filter.

The tap is turned off. Turn on the tap.

The water inlet hose is kinked or jammed. Ensure that the water inlet hose is not kinked or
jammed.

44

Troubleshootingen

Fault The spin cycle runs several times.
The programme duration changes during the wash cycle.
No water is visible in the drum. Drum jerks after the programme starts. Residual water is present in the compartment . Vibrations and movement of the appliance whilst spinning.
Drum rotates, water does not flow in.

Cause and troubleshooting The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry. Not a fault no action required. Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle. The programme operation is optimised electronically. This may change the programme duration. Not a fault no action required. The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry. Not a fault no action required. Note: When loading, where possible, place large and small items of laundry together in the drum. Different sized items of laundry distribute themselves better during the spin cycle. Foam detection system switches on a rinse cycle if foam build-up is too high. Not a fault no action required. Water is below the visible area. Not a fault no action required. Do not add any extra water to the appliance while it
is operating. This is caused by an internal motor test. Not a fault no action required. Insert in compartment is blocked. “Cleaning the detergent drawer”, Page 35
Appliance is not correctly aligned. “Aligning the appliance”, Page 15 The appliance feet are not fixed. Secure the appliance feet.
“Aligning the appliance”, Page 15 Transit bolts have not been removed. “Removing the transit bolts”, Page 13. Load detection is active. Not a fault no action required. Note: The load detection can take up to two minutes.

45

enTroubleshooting

Fault Heavy foam build-up High spin speed not reached.
The spin programme does not start.
Rushing, hissing noise. Loud noises during the spin cycle.

Cause and troubleshooting Detergent dosage is too high. Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor clothing, sportswear or items stuffed with down). Reduce the amount of detergent for the next washing cycle with the same load.
A low spin speed is selected. The next time you run a wash cycle, set a higher
spin speed.
Easy Iron is activated. Select the programmes that are suitable for the
type of fabric.
Unbalance load detection system is using a reduced spin speed to eliminate an unbalance. Redistribute the laundry in the drum. Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. Start the Spin programme. Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose. Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed. Redistribute the laundry in the drum. Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. Start the Spin programme. Water is flushed under pressure into the detergent drawer. Not a fault normal operating noise. Appliance is not correctly aligned. “Aligning the appliance”, Page 15 The appliance feet are not fixed.

46

Troubleshootingen

Fault

Cause and troubleshooting

Loud noises during the spin cycle.

Secure the appliance feet. “Aligning the appliance”, Page 15

Transit bolts have not been removed. “Removing the transit bolts”, Page 13.

Banging noises, rattling in the drain pump.

Foreign bodies have got into the drain pump. “Cleaning the drain pump”, Page 36

Slurping, rhythmical suction noise.

The drain pump is active, the detergent solution is pumped out. Not a fault normal operating noise.

Creasing.

The spin speed is too high. The next time you run a wash cycle, set a lower
spin speed.

The load is too large. The next time you run a wash cycle, reduce the
amount of laundry being loaded.

Unsuitable programme for the type of fabric. Select the programmes that are suitable for the
type of fabric.

Detergent or fabric Too much detergent/fabric softener in the detergent

softener drips off the drawer.

seal and collects on the door or in the seal

When dosing liquid detergent and fabric softener, observe the marking in the detergent drawer and

fold.

do not dose above this.

The spin result is not satisfactory. The laundry is too wet/too damp.

A low spin speed is selected. The next time you run a wash cycle, set a higher
spin speed. Start the Spin programme.

Easy Iron is activated. Select the programmes that are suitable for the
type of fabric.

Drain pipe or water outlet hose is blocked. Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe and water drain hose are
not kinked or trapped.

The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distributed. Redistribute the laundry in the drum.

47

enTroubleshooting

Fault The spin result is not satisfactory. The laundry is too wet/too damp.

Cause and troubleshooting Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle. Start the Spin programme. Unbalance load detection system is using a reduced spin speed to eliminate an unbalance. Redistribute the laundry in the drum.

Note: Where possible, mix large and small items in the drum. Different sized items of laundry distribute themselves better during the spin cycle.

Start the Spin programme.

Detergent residue on the damp washing.

Detergents may contain water-insoluble substances that deposit on the laundry. Start the Rinse programme.

Detergent residue on the dry laundry.

Detergents may contain water-insoluble substances that deposit on the laundry. Brush out the laundry after washing and drying.

Water is leaking out at Water inlet hose is not correctly/securely connected. the water inlet hose. 1. Connect the water supply hose correctly.
“Connecting the water inlet hose”, Page 14 2. Tighten the screw connection.

Water is leaking out at The water outlet hose is damaged. the water outlet hose. Replace the damaged water outlet hose.

Water outlet hose is not connected correctly. Connect the water outlet hose correctly.
“Water outlet connection types”, Page 14

Odours have formed in the appliance.

Humidity and detergent residue may promote the formation of bacteria. “Cleaning the drum”, Page 35 If you are not using the appliance, leave the door
and detergent drawer open so that residual water can evaporate.

Damp stains have formed on the fabrics after the end of the Steam programme.

Water droplets from the drum or from the door have moistened the fabrics. The drops come from either condensed steam or the residual moisture from the previous wash programme. Iron the fabrics or hang them up to dry.

48

Troubleshootingen

Fault

Cause and troubleshooting

Fabric softener re-

The use of fabric softener is not supported for the se-

mains in the detergent lected programme.

drawer.

Before washing, check whether the use of fabric

softener is supported for the selected programme.

“Programmes”, Page 25

Water is leaking from Dirt on the door or seal causes leaks.

below the door.

Clean the door and the seal.

49

enTransportation, storage and disposal
17.1Emergency release
Releasing the door Requirement: The drain pump is empty. Page 36 1. ATTENTION! Escaping water may
cause material damage. Do not open the door if you can
see water through the glass. Pull the emergency release downwards with a tool and release.

18.2Inserting the transit bolts
Secure the appliance before transportation using transit bolts in order to prevent transport damage. 1. Use a screwdriver to remove the 4
cover caps.

a The door lock is released. 2. Insert the maintenance flap and
lock it into place. 3. Close the maintenance flap.
18Transportation, storage and disposal
18.1Removing the appliance
1. Turn off the tap. 2. Empty the water inlet hose. 3. Switch off the appliance.
“Switching off the appliance”, Page 32 4. Unplug the appliance’s mains plug. 5. Drain the water. “Cleaning the drain pump”, Page 36 6. Detach the hoses.

Keep the cover caps. 2. Insert the 4 transit bolts.
“Removing the transit bolts”, Page 13
18.3Using the appliance again
For further information, see “Installation and connection”, Page 11 and “Starting an empty washing cycle”, Page 19.

50

18.4Disposing of old appliance
Valuable raw materials can be reused by recycling.
WARNING Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk. Do not install the appliance behind
a door as this may obstruct the appliance door or prevent it from opening. With redundant appliances, unplug the power cord. Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close. 1. Unplug the appliance from the mains. 2. Cut through the power cord. 3. Dispose of the appliance in an environmentally friendly manner. Information about current disposal methods are available from your specialist dealer or local authority.
This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment – WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Customer Serviceen
19Customer Service
Detailed information on the warranty period and terms of warranty in your country is available from our aftersales service, your retailer or on our website. If you contact Customer Service, you will require the product number (ENr.) and the production number (FD) of your appliance. The contact details for Customer Service can be found in the enclosed Customer Service directory or on our website.
19.1Product number (E-Nr.) and production number (FD)
You can find the product number (ENr.) and the production number (FD) on the appliance’s rating plate. Depending on the model, the rating plate is located: ¡ On the inside of the door. ¡ On the inside of the maintenance
flap. ¡ On the rear of the appliance. Make a note of your appliance’s details and the Customer Service telephone number to find them again quickly.
19.2AQUA-STOP guarantee
In addition to warranty claims against the seller under the purchase agreement and in addition to our manufacturer’s warranty, we offer compensation under the following conditions. ¡ If our Aqua-Stop system is defect-
ive and causes water damage, we will make good the damage for private users. To ensure protection

51

enCustomer Service from water damage, the appliance must be connected to the power supply.
¡ The liability guarantee is valid for the service life of the appliance.
¡ A claim can only be made under the guarantee if the appliance has been correctly installed and connected with Aqua-Stop according to our instructions; this also includes correctly fitting the AquaStop extension (genuine accessory). Our guarantee does not cover defective supply lines or fittings up to the Aqua-Stop connection on the tap.
¡ If your appliance is fitted with Aqua-Stop, you can in principle leave your appliance unattended during operation and the tap turned on afterwards. The tap only needs to be turned off if you are away from home for a long period, e.g. on holiday for several weeks.
52

Consumption valuesen

20Consumption values

The indicated consumption values are approximate. The values may deviate from the indicated values depending on water pressure, water hardness, water inlet temperature, room temperature, type of laundry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings.

Programme

Temperat- Load (kg) ure (°C)

Energy consumption (kWh)1

Water con- Pro-

sumption gramme

(l)1

duration

(h:min)1

Cottons

20

9.0

0.350

91.0