Linsoul 7Hz Salnotes Zero HiFi Earphone User Manual
- June 15, 2024
- Linsoul
Table of Contents
Linsoul 7Hz Salnotes Zero HiFi Earphone
Product Information
Specifications
- Warranty: 1 year for in-ear earphone, headphone, and headphone amplifier; 6 months for earphone accessories
- Return Policy: 30-day return policy for non-customized products
Frequently Asked Questions
- Q: What is the return policy for customized products?
- A: Customized products are excluded from the 30-day return policy.
- Q: How long does the warranty last for earphone accessories?
- A: Earphone accessories such as earphone cables, adapters, and carry cases sold separately have a 6-month warranty.
- Q: Who should I contact for warranty claims or return eligibility?
- A: Please contact our Amazon Linsoul Customer Service for warranty claims or to confirm the eligibility for return/warranty.
Product Usage Instructions
Returning a Non-Customized Product
- If you are dissatisfied with a non-customized product, you may return it within 30 days of receiving it.
- To be eligible for a return, the item must be unused and in the same condition as you received it. It should also be in the original packaging.
Returning Damaged, Incorrect, or Faulty Products
If you receive a damaged, incorrect, or faulty product, you can contact Amazon Linsoul Customer Service within 30 days of delivery. You will need to provide solid proof of the problem you encountered. Linsoul will assist you in identifying and resolving the issue. If the problem persists, you may return the item for a full refund or replacement.
Initiating a Return
To initiate a return, visit the Amazon Returns homepage at http://www.amazon.com/gp/css/returns/homepage.html/ref=hy_f_4. Select the refund or replacement option based on availability. If replacement is not optional, choose the refund option and re-order the product at your earliest convenience. Amazon will provide a pre-paid shipping label for returning the defective product.
Product Warranty Information
Linsoul offers a 1-year warranty for in-ear earphones, headphones, and headphone amplifiers. Earphone accessories such as earphone cables, adapters, and carry cases sold separately have a 6-month warranty.
Claiming Warranty or Confirming Eligibility
- To claim warranty or confirm whether your product is eligible for return/warranty, please contact our Amazon Linsoul Customer Service.
Checking Warranty Status for Non-Original Buyers
- If you are not the original buyer, you need to inform us about it to check the warranty status of the purchased item and its claimability.
- Please provide details such as the order number of the item, your personal contact details, and shipping address.
Repair Service for Linsoul’s House-Brand Products
For Linsoul’s house-brands like THIEAUDIO, a repair service may be provided for products without an order number if they are still repairable. However, this service is not applicable for discontinued items. You will be responsible for covering the two-way shipping and repair fees. Please note that cases without an order number may require a longer processing time.
Warranty Exclusions
The warranty does not cover the following circumstances:
- Defects caused by misuse, abuse, installation, swapping, self-repairing and/or modifications, neglect, overdriving, and similar actions.
- Defects in consumables or use beyond the expected lifetime of the consumable in question.
Warranty & Return Policy
30-Day Return Policy
On the ground of disliking a product, you may return any non-customized product within the 30 days upon receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. Customized products are excluded from the 30-day return policy.
For items that are damaged, incorrect, or faulty upon delivery, you may contact Amazon Linsoul Customer service within 30 days upon delivery. You need to provide any solid proof of the problem you come across. Linsoul will help you identify and try to solve the problem. If the issue persist, you may return item for full refund or replaced. You may initiate a return via Amazon directly at http://www.amazon.com/gp/css/returns/homepage.html/ref=hy_f_4 for a refund or replacement. If replacement is not optional, please go ahead to select refund and re-order the product at your earliest convenience. Amazon will also send you a pre-paid shipping label to return the defective product.
1-year Warranty
Linsoul offers a 1-year warranty for in-ear earphone,headphone, and headphone amplifier, and offers a 6-month warranty for earphone accessaries(e.g earphone cable,adapters and carry case sold separately). To claim for a warranty or confirm whether your product is eligible for return/warranty, please kindly contact our Amazon Linsoul Customer service. To check the warranty status of the item purchased and whether warranty is claimable, non-original buyers would have to inform us about it. Details such as the order number of the item, non-original buyer’s personal contact details and shipping address would be required.
For Linsoul’s house-brands, such as THIEAUDIO, a repair service may still be provided for products without an order number, provided that they are still repairable. However, it is not applicable for items that have been discontinued. You would have to cover the two-way shipping and repair fees. Do also expect a longer processing time for such cases without an order number.
Warranty is not applicable under certain circumstances; please read the segment below:
The below are not covered by the warranty:
- Defects that are caused by misuse, abuse, installation, swapping, self-repairing and/or modifications, or maladjustment of the product, or neglect, overdriving, and similar actions.
- Defects in consumables, or use beyond the expected lifetime of the consumable in question.