CanadianSolar HIKU SERIES Photovoltaic Solar Module User Manual
- October 26, 2023
- CanadianSolar
Table of Contents
LIMITED WARRANTY STATEMENT
PHOTOVOLTAIC MODULE PRODUCTS
KU &HIKU SERIES
HIKU SERIES Photovoltaic Solar Module
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For the photovoltaic solar module products of the following module types
delivered under the sales contract or purchase order signed on and after Jan 1
st , 2022, CSI Solar Co., Ltd. (hereinafter referred to as “CSI Solar”) will
provide warranty in accordance with this <LIMITED WARRANTY STATEMENT
PHOTOVOLTAIC MODULE PRODUCTS KU&HIKU SERIES> (hereinafter referred to as
“Limited Warranty Statement”).
This Limited Warranty Statement applies only to the following module types
(“Products”) of CSI Solar: CS3K-XXXP, CS3U-XXXP, CS3W-XXXP, CS3W-XXXMS, CS3W-
XXXMS-L, CS3L-XXXP, CS3L-XXXMS, CS3L-XXXP-L, CS3L-XXXMS-L, CS3LAXXXMS, CS3LB-
XXXMS, CS3S-XXXMS, CS3Y-XXXP, CS3Y-XXXMS, CS3N-XXXP, CS3N-XXXMS, CS6W-XXXMS,
CS6R-XXXMS, CS7N-XXXMS, CS7L-XXXMS, CS7L-XXXMS-R, “XXX” in the aforementioned
module type denotes the rated output of the module (Pmax), for example “CS3K-
300P”.
This Limited Warranty Statement does not apply to Products sold to and
installed in Australia, Japan, and P.R. China.
TWELVE (12) YEAR LIMITED PRODUCT WARRANTY
Subject to the limitations & exclusions contained herein, CSI Solar warrants
to the original buyer (the “Buyer”) of the Products listed above that, for
twelve (12) years after the Warranty Start Date, the Products shall be free
from defects in materials and workmanship which have an adverse effect on
Products functionality under normal application, installation, use, and
service conditions as specified in CSI Solar’s standard product documentation
such as the installation manual and its annexes.
TWENTY FIVE (25) YEAR LIMITED PRODUCT WARRANTY
For the specified Products listed below and only when they are installed on
the residential rooftops in the below-specified regions, subject to the
limitations & exclusions contained herein, and in lieu of the Twelve (12) Year
Limited Product Warranty specified above, CSI Solar warrants to the Buyer
that, for twenty-five (25) years after the Warranty Start Date, the Products
shall be free from defects in materials and workmanship which have an adverse
effect on Products functionality under normal application, installation, use,
and service conditions as specified in CSI Solar’s standard product
documentation such as the installation manual and its annexes.
For US/CANADA:
– CS3N-XXXMS (black frame or all-black module)
– CS3W-XXXMS (black frame or all-black module)
For EUROPE:
– CS3L-XXXMS (black frame or all-black module)
– CS6R-XXXMS (black frame or all-black module)
Claims under the above warranties will only be accepted if the Buyer can prove
that the malfunctioning or nonconformity of the Products results exclusively
from defects in materials and/or workmanship under normal application,
installation, use, and service conditions specified in CSI Solar’s standard
product documentation. This Limited Product Warranty does not warrant a
specific power output of the Products, which shall be exclusively covered
under the Limited Performance Warranty elaborated below.
TWENTY-FIVE (25) YEAR LIMITED PERFORMANCE WARRANTY
CSI Solar warrants that for a period of twenty-five years from the Warranty
Start Date, the Products listed above will
maintain a level of performance as set forth below:
- During the first year, CSI Solar warrants the actual power output of the Products will be no less than 98% of the labeled power output.
- From year 2 to year 25, the actual annual power decline will be no more than 0.55%; by the end of year 25, the actual power output will be no less than 84.8% of the labeled power output.
The actual power output of the Products shall be determined for verification
using Standard Testing Conditions only.
Testing equipment uncertainty shall be taken into account and applied to all
actual power output measurements.
WARRANTY START DATE
The foregoing “LIMITED PRODUCT WARRANTY” and “LIMITED PERFORMANCE WARRANTY”
are respectively and jointly referred to as “limited warranty” or “warranty”.
The Warranty Start Date shall be the day after the completion of the first
installation of the Products or 90 days after the delivery (Incoterms of 2020)
of the Products to the Buyer, whichever date is earlier.
The warranty period is calculated based on calendar years. For example, the
first year of the warranty period is from the Warranty Start Date to the 365
th day, and so on.
EXCEPTIONS
The limited warranties set forth herein DO NOT apply to any Products:
- for which CSI Solar has not received all or part of the due payments from the Buyer;
- unable to provide the purchase proofs, Products information, and other information or materials that can prove the claim is valid;
- which have been subject to negligence in transportation, handling, storage, or use;
- which have been repaired without CSI Solar’s authorization or in any way tampered with;
- which have been subject to extraordinary hot, salt, or chemical exposure;
- which have been subject to improper installation, application, alteration, or unauthorized service according to the local laws and regulations or CSI Solar’s standard product documentation, or improper system design which caused constant shading to the Products;
- which have been subject to power failure or surges, flood, fire, direct or indirect lightning strikes, accidental breakage, vandalism, explosions, acts of war, or other events outside CSI Solar’s control;
- which have been moved from its original installation location;
- third-party components that are connected with the Products or the components of the construction on which the Products are mounted have defects, or
- installed on mobile units (except photovoltaic tracking system), such as vehicles, ships, or offshore structures.
In addition, the limited warranties do not apply to any deterioration in the appearance of the Products (including, without limitation, any scratches, stains, rust, discoloration, or mold) or any other changes to the Products in appearance stemming from the normal wear and tear over time of product materials. Also, no warranty claim may be made if the product label, type or serial number of the applicable Products has been altered, removed, or made illegible.
REMEDIES
In respect of the Twelve (12) and Twenty-five (25) Year Limited Product
Warranty, if CSI Solar verifies in its reasonable judgment that the Products
fail to conform to the terms of the Limited Product Warranty set forth herein,
CSI Solar, at its option, will provide one of the following remedies: 1)
repair the Products; 2) replace the Products with new products whose labeled
power wattages equal to or exceed the Warranted Wattages of replaced Products
(the Warranted Wattages is defined as the labeled power wattages of the
Products minus the permissible accumulated degradation); or 3) provide a
refund of the fair market value of the Products assessed based on the
Warranted Wattages at the time of claim. In respect of the Twenty-Five (25)
Year Limited Performance Warranty, if CSI Solar verifies in its reasonable
judgment that the Products fail to conform to the terms of the Limited
Performance Warranty set forth herein, CSI Solar, at its option, will provide
one of the following remedies: 1) repair the Products; 2) replace the Products
with new products whose labeled power wattages equal to or exceed the
Warranted Wattages of replaced Products; 3) provide additional Products to
make up the wattage difference between the actually measured power output
wattages of the Products and the Warranted Wattages; or 4) provide a refund of
the fair market value of the wattage difference between the actually measured
power output wattages and the Warranted Wattages. All remedies under this
limited warranty statement shall be calculated based upon the Warranted
Wattages of the Products at the time of first reporting of the warranty claim.
CSI Solar will not accept any return of Products without CSI Solar’s prior
authorization. Once accepted, CSI Solar will cover reasonable transportation
costs (except for insurance, any taxes, duties, demurrages, or any other costs
and expenses related to customs clearance or Buyer’s failure to cooperate) for
shipping the Products under a claim back from the Buyer to a designated
location of CSI Solar, and for shipping, the additional, repaired or
replacement Products to the original installation location. If CSI Solar opts
for repair as the remedy, CSI Solar shall cover reasonable material and labor
costs related to the repair. In any event, the costs and expenses for the
removal, installation, and/or reinstallation of the Products, including fees,
levies, taxes or other financial duties due in relation to any applicable
electronic waste disposal regulation, shall remain with the Buyer, unless
otherwise agreed to by CSI Solar in a signed writing. CSI Solar will not pay
any cost of any fees, levies, taxes or other financial duties imposed on the
remedies implemented by CSI Solar or imposed on the Products subject to such
remedies, that are due to the regulatory, government or judicial decisions not
existing at the time of purchase of the affected Products.
Any repair or replacement of the affected Products shall not increase the
applicable warranty period. The warranty period for replaced or repaired
Products is the remainder of the warranty for the affected Products. CSI Solar
reserves the right to deliver a similar product (of similar size, color,
shape, and/or power output) in replacement of the affected Products if
production of the affected Products is discontinued or such product is
otherwise unavailable. Unless instructed by CSI Solar otherwise, Buyer shall
dispose of Products in accordance with all local applicable regulations on
electronic waste treatment and disposal at its own cost. Products having been
replaced shall not be sold, reworked or reused in any way, unless expressly
authorized by CSI Solar. EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW, THE
FOREGOING REMEDIES STATE CSI SOLAR’S SOLE AND EXCLUSIVE OBLIGATION AND THE
BUYER’S SOLE AND EXCLUSIVE REMEDY FOR A BREACH OF THE FOREGOING LIMITED
WARRANTIES.
CLAIM PROCESS
If the Buyer believes that it has a justified claim covered by the limited warranties set forth above, then the Buyer shall submit such claim in writing without undue delay, with supporting information including but not limited to the claimed quantity, serial numbers, purchase invoices, and proofs, to CSI Solar within the applicable warranty period specified above to the following address, or such future address as CSI Solar may provide from time to time:
Asia Pacific
CSI Solar Co., Ltd.
Customer Service Department
199 Lushan Road, Suzhou New District JiangsuChina, 215129
Tel: +86 512 66908088
E-mail: service.cn@csisolar.com
Americas
Canadian Solar (USA) Inc.
Customer Service Department
3000 Oak Road, Ste. 400 Walnut Creek, CA 94597Tel: +1 855 315 8915
E-mail: service.ca@csisolar.com
Europe, Middle East & Africa
Canadian Solar EMEA GmbH
Customer Service Department
Landsberger Strasse 94, 80339 Munich, Germany
Tel: +49 89 5199689 0
E-mail: service.emea@csisolar.com
Upon receipt of such written claim, CSI Solar may seek further verification of the Buyer’s claim of a breach of one of the foregoing limited warranties. If it is necessary to send the Products to a third-party testing institute for verification, the testing institute shall be ISO/IEC 17025:2017 accredited and mutually agreed upon in advance.
WARRANTY ASSIGNMENT
This Limited Warranty is transferrable to a party taking legal title to the Products, provided that the Products remain installed in their original installation location.
DISPUTE RESOLUTION
In case of any dispute related to warranty claims, such dispute shall be referred to and finally resolved pursuant to the governing law clauses and dispute resolution procedures under the purchase agreement between the Buyer and CSI Solar to which the relevant Products belong.
FORCE MAJEURE
Force majeure refers to unforeseeable, unavoidable, and insurmountable
objective conditions, including but not limited to war, riot, strike, epidemic
situation, quarantine, traffic control, and other social events; Natural
disasters such as earthquake, fire, flood, snowstorm, hurricane, thunder and
lightning, natural disaster, etc.; Or due to the lack of appropriate or
sufficient labor force, shortage of raw materials or inability in production
capacity, technology or output; Or delay caused by national laws, regulations,
administrative rules or orders, and any unforeseen events beyond the control
of CSI Solar.
Due to the occurrence or continuation of force majeure, CSI Solar may be
unable to perform or may have delays in performing its obligations under this
limited warranty statement. In this case, CSI Solar’s obligations to perform
will be wholly or partly excused according to the relevant applicable laws or
contracts with the Buyer. However, CSI Solar shall timely inform the Buyer of
the occurrence of force majeure and negotiate with the Buyer to take necessary
measures to minimize the impact of force majeure.
NOT INDEPENDENT WARRANTIES
The Buyer has the right to pursue claims under each of the warranties set
forth above; provided that if claims arise under multiple limited warranties
from a single defect, then if CSI Solar remedies that defect as set forth
above, CSI Solar shall be deemed to have resolved all applicable warranty
claims arising from that defect.
DISCLAIMERS
THE LIMITED WARRANTIES SET FORTH HEREIN ARE IN LIEU OF AND EXCLUDE ALL OTHER
EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION, AND ALL
OTHER OBLIGATIONS ON THE PART OF CSI SOLAR UNLESS SUCH OTHER WARRANTIES AND
OBLIGATIONS ARE AGREED TO IN WRITING BY CSI SOLAR. SOME JURISDICTIONS LIMIT OR
DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO THE
BUYER IN SUCH JURISDICTIONS.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CSI SOLAR HEREBY DISCLAIMS AND SHALL HAVE NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR, DAMAGE OR INJURY TO PERSONS OR PROPERTY OR FOR OTHER LOSS OR INJURY RESULTING FROM ANY CAUSE WHATSOEVER ARISING OUT OF OR RELATED TO ANY OF ITS PRODUCTS OR THEIR USE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL CSI SOLAR BE LIABLE TO THE BUYER, OR TO ANY THIRD PARTY CLAIMING THROUGH OR UNDER THE BUYER, FOR ANY LOST PROFITS, LOSS OF USE, OR EQUIPMENT DOWNTIME, OR FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OF ANY KIND, HOWSOEVER ARISING, RELATED TO THE PRODUCTS, EVEN IF CSI SOLAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CSI SOLAR’S AGGREGATE
LIABILITY, IF ANY, IN DAMAGES OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE
PRICE PAID TO CSI SOLAR BY THE BUYER FOR THE PRODUCT IN THE CASE OF A WARRANTY
CLAIM.
THE BUYER ACKNOWLEDGES THAT THE FOREGOING LIMITATIONS OF LIABILITY ARE AN
ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN THE PARTIES AND THAT IN THE ABSENCE
OF SUCH LIMITATIONS THE PURCHASE PRICE OF THE PRODUCTS WOULD BE SUBSTANTIALLY
DIFFERENT. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY,
SO THIS PROVISION MAY NOT APPLY TO THE BUYER IN SUCH JURISDICTIONS. SOME
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OF DAMAGES SO THE
ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO THE BUYER IN SUCH
JURISDICTIONS.
YOU MAY HAVE SPECIFIC LEGAL RIGHTS OUTSIDE THIS WARRANTY, AND YOU MAY ALSO
HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. THIS
LIMITED WARRANTY DOES NOT AFFECT ANY ADDITIONAL RIGHTS YOU HAVE UNDER LAWS IN
YOUR JURISDICTION GOVERNING THE SALE OF CONSUMER GOODS. SOME STATES OR
COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE LIMITATIONS OR EXCLUSIONS IN THIS LIMITED
WARRANTY STATEMENT MAY NOT APPLY TO YOU IN THOSE AREAS.
NOTE
In the event of any inconsistency among different language versions of this
warranty statement, the English version shall prevail.
The installation and handling of PV Products require professional skills and
should only be performed by qualified professionals. Please read the safety
and installation instructions before using the Products.
www.csisolar.com
EN-Rev Ku&HiKu 1.8 Copyright© Dec. 2021 CSI Solar Co., Ltd.