1.2 Phonak Junior User Guide

Phonak 1.2 Phonak Junior

Product Information

Specifications

• Product Name: myPhonak Junior 1.2
• Age Group: 6+
• Compatible with: Hoortoestellen (hearing aids)
• Availability: Certain countries

Product Usage Instructions

Getting Started
This user manual describes the functions of myPhonak Junior and how they can be used by the wearer. It also explains how certain functions can be blocked with a child lock so that these functions can only be used together with a parent/guardian. Please read this user manual before using the app.

Assessing Suitability
The cognitive development of children varies, even among children of the same age. The level of maturity and risk awareness should be assessed on an individual basis for each child to determine if the use of myPhonak Junior is appropriate. The following recommendations can be used as a guideline:

• Children should be able to read and understand warning messages.
• Supported use of the remote control: Children aged 6 and above who can provide clear feedback on changes or adjustments made by an external party via the app. In this situation, parents/caregivers can make the changes on behalf of the child.
• NOTE: It is very important that the changes are not made by parents/caregivers unless the child can reliably provide feedback.

Contents

For detailed instructions on using myPhonak Junior, please refer to the following sections:

• Kort overzicht (Quick overview)
• De myPhonak Junior-app installeren (Installing the myPhonak Junior app)
• Koppelen met compatibele hoortoestellen (Pairing with compatible hearing aids)
• Kinderslot (Child lock)
• Aanpassen (Adjusting)
• Problemen met koppelen oplossen (Troubleshooting pairing issues)
• Afstandsbediening (Remote control)
• Remote Support-sessie (Remote support session)
• Mijn Hoortoestellen (My Hearing Aids)
• Veiligheidsinformatie en beschrijving van symbolen (Safety information and description of symbols)
• Verklaring van symbolen (Explanation of symbols)

Quick Overview – Remote Control

The remote control section provides various options to adjust the settings of the hearing aid:

• Huidig programma van het hoortoestel (Current program of the hearing aid)
• Accustatus (Battery status) – Only available for rechargeable hearing aids
• Volume adjustment
• Program list
• Comfort settings
• Ruisreductie (Noise reduction)
• Hearing Diary
• Spraakfocus (Speech focus)
• Geluidsmodificatiefuncties (Sound modification functions)
• Geluidsaanpasser (Sound adjuster)

Quick Overview – Remote Support

The remote support section provides options for remote assistance from an audiologist:

• Video audicien (Audiologist video)
• Microfoon aan/uit (Microphone on/off)
• Remote Support-gesprek (Remote support call)

Installing the myPhonak Junior App
To install the myPhonak Junior app, follow these steps:

1. Go to the app store on your device.
2. Search for “myPhonak Junior”.
3. Select the “myPhonak Junior” app from Sonova AG.
4. Tap on “Install” to download and install the app.

Pairing with Compatible Hearing Aids
To pair myPhonak Junior with compatible hearing aids, follow these steps:

1. Make sure your hearing aids are turned on and in pairing mode.
2. Open the myPhonak Junior app on your device.
3. Go to the “Settings” menu in the app.
4. Select “Pair New Hearing Aids”.
5. Follow the on-screen instructions to complete the pairing process.

Child Lock
The child lock feature allows certain functions to be blocked, preventing the child from accessing them. To enable the child lock, follow these steps:

1. Open the myPhonak Junior app on your device.
2. Go to the “Settings” menu in the app.
3. Select “Child Lock”.
4. Follow the on-screen instructions to set a PIN code and choose the functions to be blocked.

Adjusting Settings

To adjust settings in the myPhonak Junior app, follow these steps:

1. Open the myPhonak Junior app on your device.
2. Go to the “Settings” menu in the app.
3. Select the desired setting category.
4. Adjust the settings according to your preferences.

Troubleshooting Pairing Issues
If you are experiencing issues with pairing your hearing aids to the myPhonak Junior app, try the following steps:

1. Make sure your hearing aids are turned on and in pairing mode.
2. Close and reopen the myPhonak Junior app.
3. Restart your device and try again.
4. If the issue persists, contact customer support for further assistance.

General Overview of Remote Control

The app offers various functions for all hearing aids, such as adjusting volume, changing the active program, accessing noise reduction and speech focus, and obtaining more information about different functions by tapping the information icon. Users are reminded to close advanced settings and return to the home screen to reactivate the automatic program for optimal hearing.

Remote Support Session
Before starting a Phonak Remote Support session, be aware that using mobile data may incur additional costs from your provider. A Remote Support session consumes approximately 56 MB for a 10-minute video call and 30 MB for an audio call. The app guides you through starting the session, gaining access to the camera and microphone, and accepting calls from your HCP. During the session, you can personalize your experience by turning your video or audio on or off as desired.

My Hearing Aids
The ‘My Hearing Aids’ screen offers valuable information such as battery status for rechargeable devices, type of hearing aid, Roger license installation, Wear Time, My Programs, Automatic On, and Bluetooth calls. Users can also customize the appearance of the hearing aids in the app.

Important Safety Information

Before using the app, read the relevant safety information provided in the manual. The app is designed to select, adjust, and save appropriate hearing aid functions, providing easy access to status information and communication between the user and the HCP. The manual provides guidelines for maintaining software, contraindications, and indications for use based on clinical assessments and the user’s specific needs. Users are responsible for using their personal smartphones carefully and paying attention to app usage, as increasing amplification or noise reduction could make warning or safety signals less audible, leading to dangerous situations.

Explanation of Symbols

The manual includes symbols that indicate the importance of reading relevant information, paying attention to warning messages, and understanding important operation and safety information for the product. It also includes regulatory symbols like the CE mark, indicating compliance with the Medical Devices Directive, and the EC REP symbol representing the authorized representative in the European Community and the importer for the European Union. The MD symbol indicates that the device is a medical product, and there are symbols indicating the availability of an electronic user manual which can be obtained via phonak.com/junior/userguide.

For more detailed information on the product user guides and support, please visit:

• Product User Guides | Phonak
• Support | Phonak

This manual applies to myPhonak Junior 1.2 and later versions of the myPhonak Junior 1 app. For previous versions of the app manual, contact your local representative or consult the website.

FAQ

Q: Can myPhonak Junior be used by children of any age?
A: The suitability of myPhonak Junior should be assessed on an individual basis, taking into account the child’s cognitive development and risk awareness. It is recommended for children aged 6 and above who can read and understand warning messages.

Q: Can parents make changes to the settings in myPhonak Junior on behalf of their child?
A: Yes, parents or caregivers can make changes to the settings in myPhonak Junior on behalf of their child if the child is aged 6 and above and can provide clear feedback on changes or adjustments made.

Q: How can I install the myPhonak Junior app?
A: To install the myPhonak Junior app, go to the app store on your device, search for “myPhonak Junior”, select the app from Sonova AG, and tap on “Install”.

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