Jabra Evolve 40 MS Mono Professional Headset User Guide
- June 15, 2024
- Jabra
Table of Contents
Jabra Evolve 40 MS Mono
Evolve 40 MS Mono Professional Headset
Why does call control not work with my ShoreTel softphone even though I
followed the post installation steps of Jabra Direct?
Compatible Mitel/Shoretel softphones
- Mitel/Shoretel Communicator v.14, 15
- Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.
- In the Control Panel, click Phone and Modem.
- On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
- Click Configure. The ShoreTel Remote TSP dialogue opens.
- In the Provider Usage section, verify that Use this service provider (enable) is selected.
- If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
- Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen.
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