MOISWELL VP240 Commercial Grade Dehumidifier User Manual

MOISWELL VP240 Commercial Grade Dehumidifier

Product Information

Specifications

• Model No.: Explorer VP170, VP240
• Email: service@moiswell.com
• Product Range: Dehumidifiers, air purifiers, humidifiers, refrigerators, wine coolers, ice makers, and more

Please read this User Manual before operating and save for future reference.

Welcome
Thank you for choosing MOISWELL dehumidifier! MOISWELL is dedicated to keeping people healthy, comfortable, and enjoyable by offering a range of quality products. From dehumidifiers to air purifiers, humidifiers to refrigerators, wine coolers to ice makers, MOISWELL aims to help you every step of the way. We hope you enjoy the dehumidifier you purchased from us. Before plugging it in, we recommend reading this user manual as it contains important safety information, operation instructions, troubleshooting tips, maintenance tips, and warranty information to ensure the reliability and longevity of your dehumidifier. We also kindly ask you to take a few minutes to register your product at www.moiswell.com
for more efficient support. While product registration is not required to activate any warranty, it is greatly appreciated. Our goal is to ensure your satisfaction with your purchase. If you have any issues or questions, please don’t hesitate to contact us at service@moiswell.com with your purchase order ID. We are here to provide excellent customer support. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We’re always just an email away To access customer support, please email to service@moiswell.com with your purchase order ID to help us address the problem faster and serve you better.
Thank you again!

BEFORE FIRST USE:
Please leave the dehumidifier standing upright and outside the box for 24 HOURS before plugging it in. The dehumidifier may have been tilted or placed upside down during shipping. Allowing it to stand upright for 24 hours allows the oil in the compressor to settle, preventing any potential performance or lifespan issues.  Leave the dehumidifier to stand upright for 24 hours so the oil in the compressor can settle from the move, not doing so can affect the performance or lifespan of the dehumidifier.

SAFETY INFORMATION

• To prevent injury and property damage, the following instructions must be followed when using the dehumidifier.

• Install the dehumidifier on flat surface to minimize vibration and or noise.

• Inspect the power cord before use. Never operate the dehumidifier when the power cord or plug is damaged.

• Insert the three-prong plug on the power cord into a matching electrically grounded outlet (120V/ 60 Hz, 13A at least).

• Never cut off the third prong. Do not modify power cord length.

• Do not operate the dehumidifier in standing water. Keep motor and wiring dry.

• Never immerse the dehumidifier into water or other liquids.

• Do not put the dehumidifier close to heat-generating devices, including flammable or dangerous materials.

• Unplug the power supply before cleaning or storing the dehumidifier. Always grasp the plug (not the cord) to unplug.

• Do not put fingers or other items into air inlet or air outlet.

• Never insert any other objects into the dehumidifier body.

• Do not sit, stand or put heavy objects on the dehumidifier.

• Make sure to turn off and unplug the dehumidifier before cleaning.

• Disconnect the power if strange sounds, odors, or smoke come from the dehumidifier.

• Do not operate or turn off the dehumidifier by plugging in or unplugging the dehumidifier.
  Use the control panel instead.

• When the dehumidifier is used as a clothes dryer, please keep your clothes at least 18 inch away from the air outlet to prevent the water from dripping into the dehumidifier to cause damages.

• This dehumidifier should only be used by adults who have read the manual and understand the operating procedure of the dehumidifier.

• The dehumidifier is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction by an adult.

• This dehumidifier is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they  have been given supervision or instruction concerning use of the dehumidifier by a person responsible for their safety.

• Children should be supervised to ensure that they do not play with the dehumidifier.

• The minimum distance between the dehumidifier and surrounding objects when using the dehumidifier at least 40 inch.

• When the dehumidifier is running, do not tilt the dehumidifier to avoid the water in the pump from overflowing.

Parts Identification

1. Handle
2. Air Inlet
3. Power Cord
4. Pump Drain Outlet
5. Control Panel
6. Air Outlet
7. Wheel
8. Gravity Drain Outlet

NOTE: DO NOT OBSTRUCT THE AIR INLET OR OUTLET.

• The technical parameters of this product are subject to the nameplate of the product.

Operation Instructions

Install the Handle

1. Unscrew the pre-installed hand screws on both sides of the handle to remove it.
2. Align the holes on the handle with the holes on the dehumidifier.
3. Install the handle as illustrated below, please NOTE to align the holes on the handle with the holes on the dehumidifier. 
4. Tighten the 4 hand screws securely until the handle is tightly secured against the dehumidifier.

Position Your Dehumidifier
For best results, operate your dehumidifier in an enclosed area. Close all doors and windows. Place the dehumidifier away from obstructions and ensure there is no blockage of airflow into and out of the dehumidifier.

Set up the Drainage
This dehumidifier has an internal pump that will automatically drain the condensate out via the long drain hose. Before turning on the dehumidifier, make sure the hose has been connected to the drain outlet properly.

1. Uncoil the entire hose;
2. Attach the hose to the drain outlet directly;
3. Place the unattached end in a sink, drain, bucket or outdoors – anywhere that water can drain out safely. ( Ensure there are no kinks or other obstructions that will stop the water to flow.)

NOTE:

• Ensure that water which runs to outdoors does NOT create a slip hazard.
• If you use a bucket or other container for water collection, check it regularly to prevent overflows.
• The drain hose for the water pump can drain up to 15ft vertically. More than 15ft may cause water back up to the pump resulting in leakage.
• When turning off the dehumidifier, please take the hose out from the water collection container to avoid the water back-flow causes water leakage.
• The dehumidifier won’t drain without connecting the drain hose.

Plug in Electrical Cord
IMPORTANT
Please let the dehumidifier stand upright for 24 hours before initial plugging in.
The dehumidifier needs to be plugged into a properly grounded 120 volt outlet rated for at least 13 amps. Uncoil the power cord and plug it firmly into a suitable outlet.
NOTE: When the dehumidifier has been plugged in, the icon on the control panel display will light up.

Understand the Control Panel

Power Button: Press this button to turn on/ off the dehumidifier.
OK Button: Press this button to confirm that the operation of setting humidity and/or timer is completed.
Up Button: Press this button to increase the humidity and/or timer.
Down Button: Press this button to decrease the humidity and/or timer.
Timer Button: Press this button to set a timer and check timer status.
Purge Button: Press this button to enable the pump.

Understand the LCD Display

• This icon lights up when the dehumidifier has been turned on, and lights off when the dehumidifier has been turned off.
• This icon lights up when the dehumidifier has been plugged in but not turned on yet.
• is humidity percentage value. If no operations on the control panel, this number is the humidity readout of the inlet air the dehumidifier detects which is similar to the room humidity level. When you are pressing the Up or Down button to set the target humidity percentage value, this digital number will turn to display the previous setting value and keep blinking.
• Run Icon: Run icon lights up when the fan is running, and lights off when the fan stops running.
• Dehumidify Icon： Dehumidify icon flickers typically because the compressor has not kicked in. It usually happens ① hen the dehumidifier is under the 3-minute compressor delay status; or ② when the dehumidifier is programmed to delay-start (AUTO ON TIMER).
• MAX Icon: Max Icon lights up when the set humidity value is 10% and the dehumidifier enters into Continuous Mode.
• Defrost Icon: Defrost icon flashes when then dehumidifier is defrosting. The dehumidifier begins to defrost when the frost has accumulated on the interior of the dehumidifier. When the dehumidifier is defrosting, the fan is running, but the compressor is not. The dehumidifying function will cease until the frost has melted. When defrosting is complete, the Defrost icon will disappear and the dehumidifier begins to dehumidify again automatically.

NOTE: The frequent defrost process indicates that the room temperature is too cold. Therefore, if the room temperature is lower than 60°F, please consider adding heat to promote proper drying.

• Pump Icon: The Pump icon lights up when the pump is in good condition. Typically, the Pump icon lights up once the dehumidifier is turned on. The Pump icon flashes when the pump is working to drain the condensate out.

Turn the Dehumidifier on
Press the Power button to turn the dehumidifier on. When the dehumidifier is turned on, the icon will turn off, and the icon will turn on.

Check the Room Humidity
Check the room humidity readout (  ) on the control panel.

Set a Desired Humidity Percentage Value

Press Up or Down button repeatedly to set your desired humidity percentage value between 10%-90% in increment of 1%. The digital number that reflects the humidity level will turn to the previous humidity set-point and then flash when changes are being made. The set humidity value needs to be at least 5% lower than the room humidity readout value. After selecting the target value, press OK Button to confirm your setting, or let the setting be registered automatically in 5 seconds.

NOTE:

• The dehumidifier with a humidistat will stop and start automatically to maintain room humidity level within a range of ±3% of the set point.

For example, if the set humidity is 50%,

• when the inlet humidity level the dehumidifier detects is 47%, 3% lower than the set humidity, the dehumidifier will automatically stop and enter into standby mode where the compressor stops and the Run icon as well as the humidity readout number flashes.
• then, when the inlet humidity level the dehumidifier detects raises to 53%, 3% higher than the set humidity, the dehumidifier will automatically restart.
• If the set humidity value is equal to or higher than the room humidity readout value, the dehumidifier will not start.
• If the set humidity level is 10%, the dehumidifier will enter Continuous Mode where the dehumidifier will run continuously.

Timer Setting

The TIMER function enables you to either delay AUTO-ON or delay AUTO-OFF the dehumidifier in the choice from 1 hour to 24 hours.

• Setting an AUTO-ON timer: When the dehumidifier is off, selecting Timer will turn thedehumidifier on in the hours that will be set.
• Setting an AUTO-OFF timer: When the dehumidifier is on, selecting Timer will turn the dehumidifier off in the hours that will be set.

NOTE:

• Before entering the AUTO ON TIMER setting, make sure power is being supplied to the dehumidifier.
• For the AUTO ON setting, please turn on the dehumidifier to select a desired humidity level. Otherwise, the humidity maintained will be the same as the previous setting.
• You can only set AUTO ON timer when the dehumidifier is off or set AUTO OFF timer when the dehumidifier is on, but not be able to set both AUTO ON and AUTO OFF timer at the same time.
• The TIMER will ONLY function one time instead of cycling the dehumidifier on or off indefinitely.
• The TIMER function will be disabled when the dehumidifier has been powered on/off manually.
• Set the timer as 00, the timer function will not be activated.

Drain the Condensation out
During operation, the pump will automatically pump the condensation out via the drain hose when the pump reservoir is full. No manual intervention!
Before moving the dehumidifier, press the Purge button to empty the pump reservoir to avoid water spillage. The Pump icon will blink when the pump is draining. The pump will stop working automatically in 40 seconds and the Pump icon will stop blinking when the pump reservoir is almost empty.
NOTE: Please press Purge button to empty the inbuilt reservoir first to avoid water leakage while moving the dehumidifier.

Turn the Dehumidifier off
Press the Power button to turn the dehumidifier off. When the dehumidifier is turned off, the icon turns on, and the icon turns off.
NOTE: To protect the compressor, the fan will continue to operate for 5 seconds after the dehumidifier has shut off. So please do not disconnect the power cord to force the dehumidifier to stop. Always use the Power button.

Smart Functions

1. 3 Minutes Compressor Delay Mechanism
   To avoid any damage to the dehumidifier, the dehumidifier will not start operation following a complete cycle until after 3 minutes. Operation will automatically start after 3 minutes. In other word, if you turn the dehumidifier off and then restart it immediately, the compressor will not kick in until 3 minutes later. During this period, you can see the RUNNING icon flashing on the LCD screen until the compressor kicks in.

2. Auto Defrost
   When the frost builds up on the evaporator coils, the compressor will cycle off and the fan will continue to run until the frost disappears. When the dehumidifier is defrosting, you can see the DEFROST icon light up on the LCD screen.

3. Auto Drainage
   Thanks to the built-in pump, the dehumidifier will drain the condensation water automatically.

4. Auto-Restart
   If the dehumidifier shuts off unexpectedly due to power outage, the dehumidifier will restart with the previous function settings automatically when the power resumes.

5. Temperature Protection Function
   When the room temperature is higher than 113°F，the dehumidifier will automatically enter into HIGH-TEMPERATURE PROTECTION SYSTEM where the LCD screen displays an “-H” message and the compressor stops. When the room temperature is lower than 40°F，the dehumidifier will automatically enter into LOW-TEMPERATURE PROTECTION SYSTEM where the LCD screen displays an “-L” message and the dehumidifier stops working.

NOTE: When you see -H or -L message under normal circumstances, please contact the customer service at service@moiswell.com to get technical support.

TECHNICAL SPECIFICATIONS

This dehumidifier is designed to operate with a working environment between 41°F (5°C) and 95°F (35°C). This dehumidifier may not work properly when the room temperature is less than 41°F (5°C) or higher than 95°F (35°C).

MAINTENANCE

Ensure the dehumidifier is turned OFF and the plug is removed from the power socket before cleaning or maintenance is carried out.

1. Cleaning the Dehumidifier
   Clean the dehumidifier housing with a soft damp cloth. Do not submerge or place water on the dehumidifier or control panel. Water may damage the electronic components of the dehumidifier. Do not use chemical solvents such as benzene, alcohol, gasoline or other heavy-duty cleaners. The surface may become damaged or deformed.

2. Cleaning the Air Filter
   The working performance of the dehumidifier will be greatly reduced if the filter becomes blocked. The air filter should be cleaned approximately every 2 weeks and may require more frequent cleaning if there is significant dander or fur in the air. The air filter is located behind the inlet grill.

Follow the steps below to take the filter out:

• To remove the grill: Hold the top part in the middle of grill and then pull the grill out, as illustrated below.

Follow the steps below to clean the filter:

• Use a vacuum cleaner to remove dirt from the surface of the filter, or rinse the filter with warm water and mild detergent and place it in a cool place to dry it thoroughly. Do not use sun exposure or other high-temperature heating methods to dry the filter, which will deform it.

• Insert the filter into the air inlet grill and put the air inlet grill back on the dehumidifier.

NOTE: DO NOT operate the dehumidifier without a filter because dirt and lint will clog it, reducing performance.

When Not Using Dehumidifier for Long Periods of Time

• Wait for 1 day after turning off the dehumidifier to complete drain.

• Press the Purge Button to drain out the water that accumulates at the bottom of the pump.
  (The recommendation is to operate 2-3 times).

• Clean the dehumidifier and air filter. Ensure the whole dehumidifier is clean and dry.

• Wrap the cord and the hose and bundle them to keep safe.

• Cover the dehumidifier with a plastic bag.

• Store the dehumidifier upright in a dry, well-ventilated place.

TROUBLE SHOOTING GUIDE

The below chart will help you solve common problems that may occur. If the problem you come across can not be fixed after troubleshooting or the problem is not listed in the below
troubleshooting chart, please contact MOISWELL customer service to obtain professional support at service@moiswell.com.

working outlet
Not turned on| Turn the dehumidifier on
Error code displays| Contact customer service
Dehumidifier collects little water| Insufficient working time| Allow more working time
Filter is blocked| Clean filter
Air Inlet or Outlet is blocked| Clear the obstructions
Room temperature is low| Heat up the room
Condensate hose is blocked| Check hose for restrictions
Dehumidifier operating, but room not dry| Doors and windows are open| Seal room from external areas
Insufficient working time| Allow more working time
Abnormal Noise| The dehumidifier has not been placed properly.| Place the dehumidifier in a horizontal position
Filter is blocked| Clean filter

NOTE: It is normal that the dehumidifier pulls warm air out.

ERROR CODES

interface is connected
E4| Replace the temperature and humidity sensor
E5| liminate the abnormality of the display panel connection line, and ensure that the DISPLAY interface is connected
E6| Eliminate the abnormality of the display panel connection line, and ensure that the DISPLAY interface is connected
-H| Non-faulty, the dehumidifier will automatically resume to operate after the temperature drops
-L| Non-faulty, the dehumidifier will automatically resume to operate after the temperature rises

NOTE: If the problems persist, please turn off and unplug the dehumidifier, and contact MOISWELL customer service: service@moiswell.com

Special NOTE:
When El, E2 and E4 fault alarm, the dehumidifier can operate normally, but it cannot be controlled intelligently. The dehumidifier will automatically resume to operate after the fault is eliminated.

WARRANTY

This warranty starts from the date of purchase. MOISWELL warrants to the original purchaser that this MOISWELL product is free from manufacturing defects in material or workmanship for the limited warranty period of: One (1) year unit and parts. This includes the shipments charges for replacement parts or unit. Two (2) years parts. This not includes the shipments charges for replacement parts. Five (5) years parts on Refrigeration System ONLY (Compressor, Condenser and evaporator), transportation cost, not included.

The warranty does not apply where damage is caused by other factors, including without limitation:

• normal wear and tear;
• abuse mishandling accident, or failure to follow operating instructions;
• exposure to liquid or infiltration of foreign particles;
• servicing or modifications of the product other than by MOISWELL.

This limited warranty is valid only on products purchased from the manufacturer or MOISWELL authorized dealer and operated installed, and maintained according to the instructions included in this user guide or furnished with the product. These are our general terms for warranty service, but we always urge our customers to reach out to us with any issue, regardless of warranty terms. If you have an issue with a MOISWELL product, please contact us at service@moiswell.com, and we will do our best to resolve it for you.

Email:  service@moiswell.com
Website:  www.moiswell.com

FAQ

1. Q: Do I need to register my product?
   A: While product registration is not required to activate any warranty, we highly recommend registering your product at www.moiswell.com for more efficient support.

2. Q: How can I contact customer support?
   A: For customer support, please email service@moiswell.com with your purchase order ID. We are here to address any problems and serve you better.

References

• Moiswell Commercial Dehumidifiers | Free Shipping & Free Tax

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