PHONAK Audéo L-RL Hearing Aids User Guide

Audéo L-RL Hearing Aids

Phonak AudéoTM L-RL
User Guide
Phonak Audéo L-RL Phonak Audéo L-RL Trial Phonak Life ChargerTM Phonak Charger Case GoTM

This user guide is valid for:

Wireless hearing aids

Charging accessories

Phonak Audéo L90-RL Phonak Audéo L70-RL Phonak Audéo L50-RL Phonak Audéo L30-RL Phonak Audéo L-RL Trial

Phonak Charger Case Go Phonak Life Charger

Note that instructions for the activity tracking functions can be found in the myPhonak User Guide.
2

Your hearing aid and charger details

If no box is checked and you do not know the model of your hearing aid or charging accessories, please ask your hearing care professional. The hearing aids described in this user guide contain a built-in and non-removable rechargeable lithium-ion battery. The Phonak Charger Case Go contains a built- in and non-removable rechargeable lithium-ploymer battery. Please also read safety information regarding handling rechargeable hearing aids (chapter 25).

Hearing aid models c Audéo L-RL (L90/L70/L50/L30) c Audéo L-RL Trial

Earpieces c Dome c SlimTip c cShell

Charging accessories c Phonak Charger Case Go c Phonak Life Charger

• incl. USB cable (< 3 m)

3

Your hearing aids and chargers have been developed by Phonak ­ a world leader in hearing solutions based in Zurich, Switzerland.
These premium products are the result of decades of research and expertise and are designed with your well-being in mind. We thank you for making such a great choice and wish you many years of listening pleasure.
Please read the user guide carefully to make sure that you understand and get the best out of your device. Training is not required for handling of this device. A hearing care professional will help set up this device according to your individual preferences during the fitting consultation. For more information regarding features, benefits, set up, use, maintenance or repairs of your hearing aid and accessories, please contact your hearing care professional or the manufacturer representative. Additional information can be found in the datasheet of your product.
Phonak – life is on www.phonak.com

Contents

Your hearing aid and charger

1. Quick guide

7

2. Parts of the hearing aid and charger

9

Using the charger

3. Preparing the charger

12

4. Charging the hearing aids

13

Using the hearing aid

5. Left and right hearing aid markings

19

6. Putting on the hearing aid

20

7. Removing the hearing aid

21

8. Multi-function button

22

9. On/Off

23

10. Tap Control

24

11. Connectivity overview

25

12. Initial pairing

26

13. Phone calls

28

14. Flight mode

33

15. Rebooting your hearing aid

36

16. myPhonak app overview

37

17. RogerTM overview

38

5

Further information

18. Operating, transport and storage conditions

39

19. Care and maintenance

41

20. Exchanging the earwax protection

44

21. Service and warranty

55

22. Compliance information

57

23. Information and description of symbols

64

24. Troubleshooting

72

25. Important safety information

78

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1. Quick guide
Charging your hearing aids
Before using your hearing aid for the first time, it is recommended to charge it for 3 hours.
After placing your hearing aid in the charger, the indicator light on the hearing aid will show the charging state of the battery until it is fully charged. When fully charged the indicator light will be constantly on, i.e. solid green light.
Left & right hearing aid markings

Blue marking for left hearing aid.

Red marking for right hearing aid.
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Multi-function button with indicator light The button functions as an on/off switch. Together with your hearing care professional, you can decide if it also allows for volume control and/or a program change.. This is indicated in your individual instructions. Phone calls: If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call. On/Off: Firmly press the lower part of the button for 3 seconds until the indicator light blinks. On: indicator light is solid green Off: indicator light is solid red Enter flight mode: When device is off, press the lower part of the button for 7 seconds until the solid orange light appears. Then release the button.
Tap Control (only available for models L90 and L70) If paired with a Bluetooth® enabled device, multiple functions can be accessed using Tap Control, please refer to chapter 10. This is also indicated in your individual instructions. To use Tap Control tap the top of your ear twice.
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2. Parts of the hearing aid and charger
The following pictures show the hearing aid model and charger accessories described in this user guide. You can identify your personal models by: · checking “Your hearing aid and charger details” on
page 3. · comparing your earpieces, hearing aid and charger with
the following models.
Possible earpieces

Audéo L-RL Audéo L-RL Trial
Tube

Dome

SlimTip

cShell

Multi-function button with built-in indicator light

Anchor (optional) Speaker (without earpiece attached)
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Phonak Charger Go and Phonak Life Charger
Charger Case lid Cavity for earpieces Indicator light for status of the charger’s internal battery:
0% – 25% 25% – 50% 50% – 75% 75% – 100% Hearing aid charging slots with left/right indicators
only applicable for Charger Go
10

USB-C connection to external power supply
Indicator light for power connection

External power supply

Reset button*

• only applicable for Charger Go

USB cable (< 3 m)

Power supply*

• The power plug is not provided with this product.
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3. Preparing the charger

Connecting the power supply

c

d

a

b

The Phonak Chargers may be used with an external power supply that fulfills the specifications in the table below

a) Plug the larger end of the charging cable into the power supply.
b) Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d) The indicator light around the USB port will light up green when the charger is connected to the power outlet.

Power supply and charger Specifications

Power supply input voltage 100-240 VAC, 50/60 Hz, current 0.25 A

Power supply output voltage 5 VDC +/-10%, current 1 A

Charger input voltage

5 VDC +/-10%, current 1 A

USB cable specifications

5 V min. 1 A, USB-A to USB-C, maximum length 3 m

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4. Charging the hearing aids
Low power: You will hear two beeps when the hearing aid battery is low. You will have approximately 60 minutes before you have to charge the hearing aids, after this time the hearing aid automatically shuts down (this can vary, depending on the hearing aid settings). The hearing aid contains a built-in and nonremovable rechargeable lithium-ion battery. Before using your hearing aid for the first time, it is recommended to charge it for 3 hours. The hearing aid must be dry before charging, see chapter 18. Please ensure to charge and use the hearing aid and the internal battery of the Phonak Charger Case Go within operating temperature range:
Audéo L RL: +5° to +30° Celsius (41° to 86° Fahrenheit)
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4.1 Using the Phonak Charger Case Go or Phonak Life Charger
Please refer to chapter 3 for how to set up the charger. 1. Insert the hearing aid into the charging slots and the earpieces in the large cavity. Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging slots. The hearing aids will automatically be switched off when inserted into the charger.
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2. The indicator light on the hearing aid will show the charging state of the battery until the hearing aid is fully charged. When fully charged the indicator light will remain on, i.e. solid green light.
The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger. It can take up to 3 hours to charge the hearing aids. The charger lid can be closed while charging.
To switch off the Phonak Life Charger disconnect the power supply from the power outlet.
Phonak Charger Case Go has an internal battery. When it is disconnected from the power outlet, it will continue charging the hearing aids until the internal battery is empty.
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Charging times

Indicator light

Charging state 0 ­ 10%
11 ­ 80%
81 ­ 99% 100%

Approx. charging times
45 min (30%) 75 min (50%) 120 min (80%)
3 h

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3. Remove the hearing aids from the charging slots by simply lifting them out of the charger.
The hearing aid can be set to switch on automatically when removed from the charger. The indicator light starts blinking. The solid green light indicates the hearing aid is ready for use. If you unplug the charger while the hearing aid is charging inside, please make sure to turn off the hearing aid to prevent drainage of hearing aid battery. To switch off the charger, remove the power supply from the power outlet.
Turn off your hearing aid before inserting it in the disconnected charger to store it.
Do not hold the tubes to remove the hearing aids from the charger as this can damage the tubes.
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4.2 Battery Capacity in the Phonak Charger Go
To check the remaining battery capacity of the charger’s internal battery, open the lid of the Charger Go. The indicator lights will show the status for 10 seconds.
Indicator light for internal battery status:
0% – 25% 25% – 50% 50% – 75% 75% – 100%
The lowest indicator light will light up in red when the internal battery is depleted and cannot charge the hearing aids any more.
The internal battery of the Phonak Charger Case Go is not charging while the hearing aids are charging.
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5. Left and right hearing aid markings

There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid.

Blue marking for left hearing aid.

Red marking for right hearing aid.

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6. Putting on the hearing aid
1. Place the hearing aid behind your ear.
2. Insert the earpiece into your ear canal.
3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
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7. Removing the hearing aid
Pull on the bend of the tube and remove the hearing aid from behind the ear.
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8. Multi-function button
The button functions as an on/off switch. Together with your hearing care professional, you can decide if it also allows for volume control and/or a program change. It functions as an on/ off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.
If the hearing aid is paired with a Bluetooth® enabled phone, a short press on the upper or the lower part of the button will accept an incoming call and a long press will reject an incoming call ­ refer to chapter 13.
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9. On/Off

Switch on hearing aid The hearing aid is configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks. Wait until the solid green light indicates the hearing aid is ready.

Switch off hearing aid

Press and hold the lower part of button for 3 seconds

until the solid red light indicates the hearing aid is

switching off.

Blinking green

Hearing aid is switching on

Solid red for 2 seconds Hearing aid is switching off

When you switch on the hearing aid you might hear a start-up melody.
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10. Tap Control
Tap Control is only available for models L90 and L70. If paired with a Bluetooth® enabled device, multiple functions can be accessed using Tap Control e.g. accept/end phone call, pause/resume streaming, start/stop voice assistant. This is indicated in your individual “Hearing aid instructions”. To use Tap Control tap the top of your ear twice.
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11. Connectivity overview
The illustration below shows the connectivity options available for your hearing aid.

Bluetooth® enabled device, e.g. cell phone
Roger**

TV Connector connected to TV*

• The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.

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12. Initial pairing
12.1 Initial pairing to a Bluetooth® enabled device
It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. Initial pairing can take up to 2 minutes.
1. On your device (e.g. a phone), ensure that Bluetooth® wireless technology is enabled and search for Bluetooth® enabled devices in the connectivity setting menu.
2. Switch on both hearing aids. You now have 3 minutes to pair your hearing aids with your device.
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3. Your device shows a list of Bluetooth® enabled devices. Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing.
For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html
12.2 Connecting to the device
After your hearing aids have been paired to your device, they will automatically connect again when switched on.
The connection will be maintained as long as the device remains ON and within range. Your hearing aid can be connected to up to two devices and paired to up to eight devices.
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13. Phone calls
Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear notifications, incoming call notification and the caller’s voice directly in your hearing aids. .Phone calls are “hands free”, this means your voice is picked up by the hearing aid’s microphones and transmitted back to the phone. .
Your voice
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13.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
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13.2 Accepting a call When receiving an in-coming call, a calling notification will be heard in the hearing aids (e.g. ring tone, or voice notification).. The call can be accepted by taping the top of your ear twice (only available for models L90 and L70), a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
short press < 2 sec
tap ear twice
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13.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. For models 90 and 70, the phone call can also be ended by taping the top of your ear twice.
long press > 2 sec
tap ear twice
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13.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
long press > 2 sec
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14. Flight mode
Your hearing aids operate between 2.4 GHz­2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth® connectivity functions. 14.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:
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If the hearing aid is turned off,

proceed to Step 2.

If the hearing aid is on, turn it off

by pressing and holding the lower

part of the button for 3 seconds,

until the indicator light turns solid

red for 3 seconds, signifying that

the hearing aid is switching off.

Press and hold the lower part of

the button. The green indicator

light blinks when the hearing aid

starts up.

Keep pressing the button for

7 seconds, until the indicator light

is solid orange, then release the

button.

The solid orange light indicates the

hearing aid is in flight mode.

In flight mode, your hearing aid cannot connect directly to your phone.
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14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Switch the hearing aid off and then on again – refer to chapter 9.
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15. Rebooting your hearing aid
Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings.
1. Press the lower part of the multi-function button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button. There is no light or acoustic notification at the end of the 15 seconds.
2. Place the hearing aid in the power-connected charger and wait until the indicator light blinks green. This can take up to 30 seconds. The hearing aid is now ready to use.
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16. myPhonak App overview
Compatibility information The myPhonak app can be used on:
· Phones with Bluetooth Low Energy (BLE) capability · iPhone® 5s and newer running iOS® Version 12.0 or
newer · Google Mobile Services (GMS) certified AndroidTM
devices supporting Bluetooth 4.2 and AndroidTM OS 7.0 or newer
Please find the Instruction for Use on www.phonak.com/myphonakapp. or scan the code
Install myPhonak, app for users of iPhone devices
Install myPhonak app for users of smartphones operating under Android OS
iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries. IOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. AndroidTM is a trademark of Google LLC.
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17. RogerTM overview
Experience the hearing performance of RogerTM
RogerTM is designed to improve hearing in situations with background noise or distance to the speaker. The microphone picks up the voice of the speaker and wirelessly transmits it directly to Roger receivers* in your hearing aids**. This enables you to fully participate in group conversations even in very noisy environments such as restaurants, meetings at work and school activities.
To learn more about the Roger technology and microphones, please visit the webpage https://www.phonak.com/roger-solutions or scan the QR code

• RogerDirectTM requires the installation of Roger receivers into the Phonak hearing aids by a hearing care professional.
  ** Audéo L20-R is not compatible with Roger products
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18. Operating, transport and storage conditions
The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.

Please ensure to use, charge, transport and store the hearing aids and the charger according to the following conditions:

Audéo L RL and chargers

Temperature
Maximum range

Use

Charging

Transport

Storage

+5° to +40°C +5° to +30°C -20° to +60°C -20° to +60°C (41° to 104°F) (41° to 86°F) (-4° to 140°F) (-4° to 140°F)

Recommended +5° to +40°C +7° to +22°C 0° to +20°C 0° to +20°C

range

(41° to 104°F) (45° to 72°F) (32° to 68°F) (32° to 68°F)

Humidity
Maximum range

0% to 85% (non condensing)

0% to 85% (non condensing)

0% to 70%

0% to 70%

Recommended 0% to 60%

range

(non

condensing)

0% to 60% (non condensing)

0% to 60%

0% to 60%

Atmospheric 500 hPa to

pressure

1060 hPa

500 hPa to 1060 hPa

500 hPa to 1060 hPa

500 hPa to 1060 hPa

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Please ensure to charge the hearing aids regularly during long-term storage. If the device has been subject to storage and transport conditions outside of the recommended use conditions, bring the device back into recommended use conditions before starting the device.
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19. Care and maintenance
Expected Service Life: The hearing aids and the compatible charger have the expected service life of five years. The devices are expected to remain safe for use for this duration.
Commercial service period: Routine and diligent care of your hearing aids and charger will contribute to the outstanding performance for the duration of the expected service life of your devices. Sonova AG will provide a minimum of a five year repair service period after the respective hearing aid, charger and essential components have been phased out of the product portfolio.
Please use the following specifications as a guideline. Further information regarding product safety, see chapter 25.2.
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General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. Your hearing aids are resistant to water, sweat and dust under the following conditions: · After exposure to water, sweat or dust, the hearing aid
is cleaned and dried. · The hearing aid is used and maintained as described in
this user guide.
Always make sure that the hearing aids and charger are dry and clean before charging.
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Daily Hearing aid: Inspect the earpiece for earwax and moisture deposit and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying methods. Chargers: Make sure that charger inserts are clean and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your charger.
Weekly Hearing aid: Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids. For more in-depth maintenance instructions, please see your hearing care professional. Clean the charging contacts on the hearing aid with a soft, damp cloth. Chargers: Remove dust or dirt from the charger inserts with a lint-free cloth.
Always make sure that the charger is disconnected from the power mains before cleaning.
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20. Exchanging the earwax protection
Your hearing aid is equipped with an earwax protection to protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced. The earwax protection should be replaced every four to eight weeks on a regular receiver, and once a week on the ActiveVentTM Receiver.
20.1 Regular receiver with dome
20.1.1 Removing the earpiece from the speaker
1. Remove the earpiece from the speaker by holding the speaker in one hand and the earpiece in the other.
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2. Gently pull off the earpiece to remove.
3. Clean the speaker with a lint-free cloth.
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20.1.2 Exchanging the earwax protection with CeruShieldTM Disk
1. Gently rotate the CeruShieldTM Disk in the direction indicated by the arrows until a free opening appears under the bin icon.
2. To remove a used earwax protector carefully insert the speaker into the free opening (under bin icon) until it clicks. The used earwax protector will remain in the disk when you lift the speaker away.
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3. To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks. Lift the speaker away from the disk, the new earwax protector is now inserted inside the speaker..
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20.1.3 Attaching the earpiece to the speaker 1. Hold the speaker in one hand and the earpiece in the other.
2. Slide the earpiece over the speaker sound outlet.
3. The speaker and the earpiece should fit perfectly together.
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20.2 ActiveVentTM Receiver with SlimTip

20.2.1 Parts Explanation

1. Wax filter dispenser

a) rotating disk

a

b

b) new filter

c

c) dispensing slot for used filters

2. Changing tool a) screw end for removing used filter

b) forked end

a

b

for inserting new filter

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20.2.2 Removing the used wax filter (HF3 Filter) 1. Hold the earpiece firmly and secure the rear of the speaker with your finger.
2. Insert the screw end of the changing tool into the speaker of the hearing aid.
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3. Rotate the changing tool clock-wise until some resistance is felt. Pull the changing tool out of the speaker with the used wax filter attached to the end.
4. Insert the used wax filter into the dispensing slot in the middle of the wax filter dispenser.
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5. Slide the changing tool to either side of the dispensing slot. Lift the changing tool up, leaving the used wax filter in dispensing slot.
20.2.3 Inserting a new wax filter
1. After removing the used wax filter from the speaker of the hearing aid, brush away any remaining debris. Rotate the ridged disk of the wax filter dispenser until a new wax filter is visible in the window of the disk.
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2. Now use the opposite end of the changing tool (i.e. forked end) to pick up a new wax filter.
3. Insert the forked end of the changing tool down and pull up
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4. Insert the new wax filter into the speaker of the hearing aid. Make sure to secure the rear of speaker with your finger.
5. Once the new filter is securely placed in the speaker, lift the changing tool away tilted in a slight angle. Reattach the changing tool to the wax filter dispenser
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21. Service and warranty
Local warranty Please ask the hearing care professional where you purchased your hearing aids and charger about the terms of the local warranty.
International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and charger respectively, but not accessories such as tubes, earpieces, external receivers. The warranty only comes into force if a proof of purchase is shown.
The international warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer goods.
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Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office. Serial numbers Hearing aid left side: Hearing aid right side: Charger: Date of purchase: Authorized hearing care professional (stamp/signature):
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22. Compliance information
Europe: Declaration of Conformity for the hearing aid Hereby Sonova AG declares that this product meets the requirements of the Medical Device Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations).
Australia/New Zealand: Indicates a device’s compliance with applicable Radio Spectrum Management’s (RSM) and Australian Communications and Media Authority (ACMA) regulatory arrangements for the legal sale in New Zealand and Australia. The compliance label R-NZ is for radio products supplied in the New Zealand market under conformity level A1.
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The wireless models listed on page 2 are certified under:

Phonak Audéo L-RL (90/70/50/30) Phonak Audéo L-RL Trial

USA Canada

FCC ID: KWC-PRL IC: 2262A-PRL

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Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
59

no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase the separation between the device
and receiver. · Connect the device into an outlet on a circuit
different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV
technician for help.
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Radio information of your wireless hearing aid

Antenna type

Resonant loop antenna

Operation frequency

2.4 GHz ­ 2.48 GHz

Modulation

GFSK, Pi/4 DPSK, GMSK

Radiated power

< 2.5 mW

Bluetooth®

Range

~1 m

Bluetooth Profiles supported

4.2 Dual-Mode HFP (Hands-free profile), A2DP

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Emissions Test Compliance Electromagnetic environment guidance

RF emissions CISPR 11
Harmonic emissions

Group 2 Class B

The medical device uses RF energy only for its internal function. Therefore, its RF emission are very low and are not likely to cause any interferences in nearby electronic equipment

Complies

Voltage fluctuations /
flicker emissions

Complies

Compliance with emission and immunity standards

Emission standards

EN 60601-1-2 IEC 60601-1-2 EN 55011 CISPR11 CISPR32 CISPR25 EN 55025

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Immunity standards

EN 60601-1-2 IEC 60601-1-2 EN 61000-4-2 IEC 61000-4-2 EN IEC 61000-4-3 IEC 61000-4-3 EN 61000-4-4 IEC 61000-4-4 EN 61000-4-5 IEC 61000-4-5 EN 61000-4-6 IEC 61000-4-6 EN 61000-4-8 IEC 61000-4-8 EN 61000-4-11 IEC 61000-4-11 IEC 60601-1 ISO 7637-2

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23. Information and description of symbols
With the CE symbol, Sonova AG confirms that this product ­ including accessories ­ meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned regulation and directive.
This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing aid is specified as an applied part of Type B.
Indicates the medical device manufacturer, as defined in Medical Device Regulation (EU) 2017/745.
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Indicates the date when the medical device was manufactured
Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
This symbol indicates that it is important for the user to pay attention to the relevant warning notices related to batteries in these user guides
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Important information for handling and product safety. This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission. Indicates a device’s compliance with applicable Radio Spectrum Management’s (RSM) and Australian Communications and Media Authority (ACMA) regulatory arrangements for the legal sale in New Zealand and Australia
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The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners.
The Compliance Identification Mark indicates that the device is in accordance with Brazilian conformity assessment requirements for equipment under health surveillance system. OCP indicates the certification body.
Japanese mark for certified radio equipment.
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Indicates the manufacturer’s serial number so that a specific medical device can be identified.
Indicates the manufacturer’s catalogue number so that the medical device can be identified.
Indicates that the device is a medical device.
This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.
Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of fresh water for 60 minutes and 8 hours in a dust chamber as per the IEC60529 standard.
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Temperature during transportation and storage: ­20° to +60° Celsius (­4° to +140° Fahrenheit). Humidity during transportation and storage: 0% to 70%, if not in use. See instruction in chapter 25.2 regarding drying the hearing aid after use. Atmospheric pressure during operation transportation and storage: 500 hPa to 1060 hPa During transportation keep dry.
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The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as the charger may not be thrown away as normal household waste. Please dispose of old or unused hearing aids and charger, at waste disposal sites intended for electronic waste, or give your hearing aid and charger to your hearing care professional for disposal. Proper disposal protects the environment and health.
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Symbols applicable to the European power supply only Power supply with double isolation. Device designed for indoor use only. Safety isolating transformer, short circuit proof.
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24. Troubleshooting

Problem

Causes

Hearing aid not

Speaker/earpiece blocked

functioning

Hearing aid switched off

Battery fully discharged

Hearing aid whistles

Hearing aid not inserted correctly into ear

Cerumen in ear canal

Hearing aid too loud

Volume too loud

Hearing aid not loud

Volume too low

enough or distorted

Low battery

Speaker/earpiece blocked

Hearing has changed

Hearing aid plays two

Indication for low battery

beeps

Hearing aid will not

Battery fully discharged

switch on

Button was inadvertently deactivated by

pressing the button longer than 15 seconds

Indicator light on hearing Hearing aid not inserted correctly

aid does not light up when into charger

hearing aid placed in charging slots

Hearing aid battery fully discharged

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What to do Clean speaker opening/earpiece Press lower part of multi-function button for 3 seconds (chapter 9) Charge hearing aid (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume if volume control available (chapter 8) Increase volume if volume control available (chapter 8) Charge hearing aid (chapter 4) Clean speaker opening/earpiece Contact your hearing care professional Charge hearing aid (chapter 4)
Charge hearing aid (chapter 4) Perform step 2 of the rebooting process (chapter 15)
Insert hearing aid correctly into charger (chapter 4)
Wait three hours after placing hearing aid in charger, regardless of LED behavior
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Problem Indicator light on hearing aid is solid red while hearing aid is in the charger Indicator light on hearing aid switches off when hearing aid is removed from charger Hearing aid with ActiveVentTM receiver is not working properly

Causes Hearing aid is out of its operating temperature range Faulty battery
“Auto On” feature is disabled
Vent in wrong position (e.g. closed) Wax Other

ActiveVentTM receiver feels Speaker dislodged from earpiece (i.e during loose in earpiece or has exchange of earwax protection)

separated completely from earpiece

Indicator light on hearing Indicator light on hearing aid was red when

aid remains solid green hearing aid was placed into the charger after removal from charger

Battery does not last the Shortened battery life

whole day

Phone call function does Hearing aid is in flight mode

not work

Hearing aid not paired to the phone

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What to do Warm hearing aid up or cool it down. Operating temperature range is +5° to +40° Celsius (+41° to +104° Fahrenheit) Contact your hearing care professional
Switch on the hearing aid (chapter 9)
Switch the hearing aid off and back on Clean the speaker opening and / or change the wax filter (chapter 20.2) Contact your hearing care professional Push the speaker back into the earpiece.. If the speaker is still loose contact your hearing care professional.
Reboot the hearing aid (chapter 15)
Contact your hearing care professional. A battery replacement may be required Switch hearing aid off and then on again (chapter 14.2) Pair hearing aid to the phone (chapter 12)
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Problem

Causes

Charging does not start Hearing aid not inserted correctly into

(when charger connected charger

to power supply)

Charging does not start Internal battery of charger discharged

(when charger not connected to power supply)

Hearing aid not inserted correctly into

charger (only applicable for Charger

Case Go)

If the problem persists, contact your hearing care professional for assistance.
Please check https://www.phonak.com/com/en/support.html for further information.
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What to do Insert hearing aid correctly into charger (chapter 4.1) Connect charger to power supply (chapter 3) Insert hearing aid correctly into charger (chapter 4.1)
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25. Important safety information
Please read the relevant safety information and limitationsof-use information on the following pages before using your hearing aid.
Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing.
The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus.
The chargers are intended to charge the battery of the rechargeable hearing aid.
Intended patient population: Hearing aids: This device is intended for patients with unilateral and bilateral, mild to profound hearing loss from 12 years of age. The tinnitus software feature is intended for patients with chronic tinnitus from 18 years of age.
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Charger: The intended patient population is the user of the compatible hearing aids
Intended user: Hearing aids: Intended for people with hearing loss using a hearing aid and their caregivers. A hearing care professional is responsible for adjusting the hearing aid. Charger: Intended for people with hearing loss using the compatible rechargeable hearing aid and their caregivers, hearing care professional
Indications: General clinical indications for the use of hearing aids, charger and Tinnitus software feature are: Presence of hearing loss
· Uni- or bilateral · Conductive, sensorineural or mixed · Mild to profound Presence of a chronic tinnitus (only applicable for devices which provide the Tinnitus software feature)
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Contraindications: General clinical contra-indications for the use of hearing aids and Tinnitus software feature are:
· Hearing loss is not in the fitting range of the hearing aid (i.e. gain, frequency response)
· Acute tinnitus (< three months after it occurs) · Deformity of the ear (i.e. closed ear canal; absence of
the auricle) · Neural hearing loss ( i.e. retro-cochlear pathologies
such as absent / non-viable auditory nerve) Charger: Please note, contraindications are not derived from the charger, but from the compatible hearing aids.
The primary criteria for the referral of a patient for a medical or other specialist opinion and / or treatment are as follows:
· Visible congenital or traumatic deformity of the ear; · History of active drainage from the ear in the previous
90 days; · History of sudden or rapidly progressive hearing loss in
one or both ears within the previous 90 days;
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· Acute or chronic dizziness; · Audiometric air-bone gap equal to or greater than 15
dB at 500 Hz, 1000 Hz and 2000 Hz; · Visible evidence of significant cerumen accumulation or
a foreign body in the ear canal; · Pain or discomfort in the ear; · Abnormal appearance of the eardrum and ear canal
such as: · Inflammation of the external auditory canal · Perforated eardrum · Other abnormalities which the hearing care professional believes are of medical concern
Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels (dB) because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 dB).
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The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies:
· When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided;
· The condition has not worsened or changed significantly since the previous investigation and / or treatment.
· If the patient has given their informed and competent decision not to accept advice to seek a medical opinion, it is permissible to proceed to recommend appropriate hearing aid systems subject to the following considerations: · The recommendation will not have any adverse effects on the patients health or general well being; · The records confirm that all necessary considerations about the patient´s best interests have been made
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If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been accepted and that it is an informed decision.
Clinical benefit: Hearing aid: Improvement of speech understanding Tinnitus feature: Tinnitus feature provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus. Charger: The Charger itself does not provide a direct clinical benefit. An indirect clinical benefit is provided by enabling the parent device (rechargeable hearing aids) to achieve their intended purpose.
Side effects: Physiological side-effects of hearing aids like tinnitus, dizziness, wax build up, too much pressure, sweating or moisture, blisters, itching and/or rashes, plugged or fullness and their consequences like headache and/ or ear pain, may be resolved or reduced by your hearing care professional.
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Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma. Charger: Please note, side effects are not derived from the charger, but from the compatible hearing aids.
The hearing aid is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician offices, dental offices etc.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of
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a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. Feedback, poor sound quality, too loud or too soft sounds, inadequate fitting or problems when chewing or swallowing, can be resolved or improved during the fine-tuning process at the fitting procedure by your hearing care professional.
Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: a) the death of a patient, user or other person b) the temporary or permanent serious deterioration of
a patient’s, user’s or other person’s state of health c) a serious public health threat
To report an unexpected operation or event, please contact the manufacturer or a representative.
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25.1 Hazard warnings
The rechargeable hearing aids and the charger contain lithium-ion batteries that can be taken onto airplanes as carry-on luggage. The hearing aids cannot be placed in the checked-in baggage and can only be placed in the carry-on luggage.
Your hearing aids operate between 2.4 GHz -2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14.
The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing.
Changes or modifications to the hearing aid and chargers and the charger that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid.
only applicable for Phonak Charger Case Go
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Do not use the hearing aids and charging accessories in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled) or where electronic equipment is prohibited. The device is not ATEX certified.
Do not insert objects other than the hearing aids into the charging slots of the Charger Case. These objects could absorb the inductive charging energy and become hot.
If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
Titanium shells of custom hearing aids and earpieces can contain small quantities of acrylates from adhesives. People who are sensitive to such substances may potentially experience an allergic skin reaction. Please stop using the device immediately if such a reaction occurs and check with your hearing care professional or physician.
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In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed.
This hearing aid is not for children below 36 months. The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety. The hearing aid is a small device and contains small parts. Do not leave children and individuals with cognitive impairment unsupervised with this hearing aid. If swallowed, consult a physician or hospital immediately as the hearing aid or its parts can cause choking!
Only authorized personnel are allowed to open the charger due to possible electrical hazard.
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The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): · Keep the wireless hearing aid and the charging device at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. · Keep magnets at least 15 cm (6 inches) away from the active implant.
Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result in improper operation. If such use is necessary, this equipment and the other equipment should be observed to verify that they are operating normally.
Use of accessories, transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation.
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Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids and charger, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
Hearing aids should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a custom earpiece. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a medical specialist for safe removal.
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Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece. The stability of customized earpieces is designed for normal use. A strong physical impact to the ear (e.g. during sports) may cause the customized earpiece to break. This may lead to perforation of the ear canal or eardrum.
After mechanical stress or shock to the customized earpiece, please ensure that it is intact before placing it in the ear.
The majority of hearing aid users have a hearing loss for which a deterioration in hearing is not to be expected with regular use of a hearing aid in everyday situations. Only a small group of hearing aid wearers with hearing loss, may be at risk of deterioration in hearing after a long period of use.
Do not remove receiver cables from the hearing instruments. If removal or exchange is required it is recommended to contact the hearing care professional.
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Patients implanted with magnetic externally programmable CSF shunt valves may have a risk of experiencing an unintended change in their valve setting when exposed to strong magnetic fields. The receiver (loudspeaker) of hearing aids, the Lyric SoundLync, the Lyric programming wand and the MiniControl contain static magnets. Keep a distance of 2 inches (approx. 5 cm) or more between the magnets and the site of the implanted shunt valve.
The USB port of the chargers is to be used for the described purpose only.
Your chargers should not be used inside of a motor vehicle. Using the charger inside of a motor vehicle may interfere with the vehicle’s electronic systems.
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WARNING: The hearing aids use a lithium button/coin battery. These batteries are hazardous and can cause severe or fatal injuries in 2 hours or less if they are swallowed or placed inside any part of the body, whether the battery is used or new! Keep out of the reach of children, individuals with cognitive impairment, or pets. If you suspect that a battery was swallowed or placed inside any part of the body, immediately consult your physician without any delay!
Both your hearing aid(s) and Charger Case Go contain lithium-ion batteries, both with a Watt hour rating <20 Wh which have been tested according to UN 38.3 of the “UN Manual of Tests and Criteria” and should be shipped in accordance with all the rules and regulations on the safe shipment of lithium- ion batteries.
The hearing aids have to be dry before charging. Otherwise the charging reliability cannot be guaranteed.
For charger, use only IEC 60950-1 , IEC 62368-1 or IEC 60601-1 certified equipment with an output rating of 5 VDC. Min. 1 A.
Note: this standard may not be valid anymore in your country, please refer to IEC 62368-1
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25.2 Information on product safety
Protect your hearing aid and charging accessories from heat and sunlight (never leave near a window or in the car). Never use a microwave or other heating devices to dry your hearing aid or charging accessories (due to risk of fire or explosion). Ask your hearing care professional about suitable drying methods.
Do not place the hearing aids and charging accessories close to an induction cooking surface. Conductive structures inside the charging accessories could absorb inductive energy resulting in thermal destruction.
The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.
Do not drop your hearing aid or charging accessories! Dropping onto a hard surface can damage your hearing aid or charging accessories.
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Chargers and power supply must be protected against shocks. If the charger or power supply is damaged after a shock, the devices must not be used anymore.
If you are not using your hearing aid for a long period of time, store it in a box with a drying capsule or in a well ventilated location. This allows moisture to evaporate from your hearing aid and prevents a potential impact on its performance.
Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: · Medical or dental examination with X-ray (also CT scan). · Medical examinations with MRI/NMRI scans, generating magnetic fields. Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not affect the hearing aids.
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Do not use your hearing aid or charger in areas where electronic equipment is prohibited. Only use approved charger described in this user guide for charging your hearing aids, otherwise the devices may be damaged. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
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Notes
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Notes
98

Notes
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Your hearing care professional:

029-1202-02/V1.00/2022-04/PM © 2022 Sonova AG All rights reserved

Sonova Deutschland GmbH
Max-Eyth-Strasse 20 70736 Fellbach-Oeffingen Germany

Australian Sponsor: Sonova Australia Pty Ltd 12 Inglewood Place, Norwest NSW 2153 Australia

Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com

References

• Hearing Aids and Solutions | Phonak
• Hearing Aids and Solutions | Phonak
• Hearing Aid Microphones - Roger | Phonak

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