omega OCI64 Induction Cooktop Instruction Manual
- June 13, 2024
- Omega
Table of Contents
omega OCI64 Induction Cooktop
Product Information
- Product Name: Induction Cooktop
- Model: OCI64
- Brand: Omega
Description: The Omega Induction Cooktop is a sleek and stylish appliance designed for modern aesthetics and busy lifestyles. It offers a combination of stunning form and clever functionality, making it a perfect addition to any kitchen. The cooktop is crafted with the best materials and innovative design, ensuring top-notch performance and reliability.
Product Usage Instructions
- Installation: Before installing the cooktop, read the instruction manual carefully to understand the installation requirements. Ensure that you have the necessary tools and follow the provided guidelines to install the cooktop correctly.
- Operation: Familiarize yourself with the operation requirements mentioned in the manual. Make sure to follow the safety precautions and assembly instructions before using the appliance. This will help prevent any damage to property or persons.
- Maintenance: To ensure optimum performance, regularly clean and maintain the cooktop according to the maintenance instructions provided in the manual. This will prolong the lifespan of the appliance and keep it in good working condition.
- Safety Warnings: Pay close attention to the safety warnings mentioned in the manual. Follow the recommended precautions to avoid any accidents or injuries during the use of the cooktop.
- Cookware Selection: Use correct-sized pots and pans on the cooktop surface. Avoid allowing them to overlap the bench top, as this can cause damage. Lift the cookware on and off the cooktop surface instead of dragging it. Do not switch on the cooking zones without placing cookware on them, and avoid placing empty cookware on the cooking zones while in use.
For more detailed information, warranty registration, manuals, features, and specifications, visit omegaappliances.com.au (for Australia) or omegaappliances.co.nz (for New Zealand). You can also contact the Omega Customer Care team through email or phone numbers provided on the website.
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Remember to read the instruction booklet before installing and using the appliance. Retain the instructions, proof of purchase, and other important documents for future reference. Themanufacturer will not be responsible for any damage or injuries caused by incorrect installation or improper use of the cooktop. Please dispose of packaging materials through local recycling depots or appropriate collection containers. For product disposal, contact local authorities for the correct method.
Thank you for purchasing an Omega appliance Tailored for the modern aesthetic and lifestyle of busy people, your new Omega Appliance will make a welcome addition to the family. Omega caters to style-savvy customers who look for a balance between stunning form and clever function. This means a combination of sleek, chic, sophisticated design yet effortless functionality. And we source from the best. The best craftsmanship. The best innovation. From the best international design houses. All are brought together under an appliance that stands for design-led balance. Please take the time to read through the following instruction manual to familiarise yourself with the installation, operation requirements, and maintenance to ensure optimum performance.
READ THE INSTRUCTION BOOKLET BEFORE INSTALLING AND USING THE APPLIANCE.
You must retain these instructions, proof of purchase as well as other important documents about this product for future reference. The manufacturer will not be responsible for any damage to property or persons caused by incorrect installation or improper use of the appliance. Due to continual product development, Omega reserves the right to alter specifications and appearances without notice.
Disposal Information
- Most of the packaging materials are recyclable. Please dispose of these materials through your local recycling depot or by placing them into appropriate collection containers.
- If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal.
Important Safety Warnings
IMPORTANT : Read the assembly instruction section and safety precautions of this booklet carefully before removing the contents of this carton.
- This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience or knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
- After removing the packaging, make sure to check if there is any damage to the appliance. If there is any damage, never attempt to install the appliance and immediately contact your retailer. As packaging materials can be dangerous to children, they need to be collected immediately and put out of reach.
- In certain circumstances, electrical appliances may be a safety hazard. Check the conformity of voltage and power settings, which are specified on the information plate attached to the appliance and/or packaging, with the usage conditions available.
- Do not place heavy objects in or on these appliances, use them for storage or as a cutting surface as sharp edges can damage the surface. This appliance is designed for cooking food only. Use flat-based, stable, inductive cooking-rated cooking vessels only.
- This appliance is designed for domestic household use only and the cooking of domestic food products. Use as a commercial appliance will void the warranty. It should not be used in a marine environment or outdoors and must be fully built-in. Do not use the appliances until fully installed.
- This means that disconnection with a suitable – isolating switch must be incorporated in the fixed wiring by the wiring rules.
- The appliance is not intended to be operated using an external timer or a separate remote-control system.
- Electrical connection must be made as per local wiring rules and regulations. Do not disconnect the appliance with wet hands or bare feet, and do not disconnect the power cord with extreme force.
- Ensure that the kitchen is well-ventilated or mechanical ventilation is in use while cooking on this appliance.
- Do not store or use flammable materials or aerosols near the cooktop. Items made from aluminum, plastic, plastic film & sugar-based foods should also be kept away from the appliance, as they may fuse to the surface.
- WARNING: The surface temperature of this appliance exceeds 95°C. To avoid a hazard, under-bench access must be restricted. A board must be installed underneath the cooktop. Heat from the underside of the unit will be expelled by inbuilt fans – do not block.
- WARNING: The cooktop will become hot during and directly after use. Do not touch the surface during this time, as it may be hot and can cause burns. To avoid burns, children should be kept away.
- Cleaning may only be commenced on the appliance once it has cooled down and is turned off. Failure to clean properly can damage the unit. Do not use a steam clean, steam jet, or any other high-pressure cleaning equipment to clean the appliance.
- When the appliance is not being used, turn the appliance off.
- Do not modify this appliance.
- Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass surface as they can scratch the surface, which may result in the glass shattering. Clean the glass using a warm damp cloth (e.g. dishcloth) and dry it with a soft dry tea towel.
- All cabinetry and materials used in the installation must be able to withstand a minimum temperature of 50°C above the ambient temperature of the room it is located in, whilst in use. Certain types of vinyl or laminate kitchen furniture are particularly prone to heat damage or discoloration at temperatures below the guidelines given above. Any damage caused by the appliance being installed without adhering to the temperature limits set out above will be the liability of the owner. To avoid any hazards, limit access to the under-bench section of the cooktop.
- Damage can occur to bench tops if pots and pans are allowed to overlap the bench top. This can result in heat being transferred to the bench top. Ensure that correct-sized pots & pans are used. Pans should be lifted on and off the cooktop surface and not dragged. Cooking zones should not be switched on without cookware placed on it. Do not place empty cookware onto the cooking zones when in use.
- If any cracking is noticed on the cooktop, turn the appliance off immediately and call your Omega Service Centre.
- Do not leave the cooktop while cooking with solid or liquid oils. There may be flaming up in conditions of extreme heating. Never pour water onto the flames occurring from oil. Immediately turn the cooktop off and cover the pan with a lid or fire blanket to smother the flame.
- Users with pacemakers should keep their upper body at least 30cm away from any operational inductive cooking zone. If in doubt, please consult your doctor before use.
- Do not place metal objects such as spoons or pan lids onto the cooktop as they may become hot or cause damage to the surface.
- A small amount of noise will sometimes be heard as elements turn on & off during operation. This is normal & not a fault.
- WARNING : If the surface is cracked, switch off the appliance to avoid the possibility of electric shock.
- Metallic objects such as knives, forks, spoons, and lids should not be placed on the hob surface since they can get hot.
- Danger of fire: Do not store items on the cooking surfaces.
- CAUTION : The cooking process has to be supervised. A short-term cooking process has to be supervised continuously.
- WARNING : Unattended cooking on a hob with fat or oil can be dangerous and may result in a fire.
- If the supply cord is damaged, it must be replaced by the manufacturer, its Authorised Service Centre, or a similarly qualified person to avoid a hazard.
- After having installed the appliance, the switched outlet must always be in an accessible position.
Appliance Details
ELECTRICAL DETAILS:
- COOKTOP:
- Rated Voltage: Single phase 220-240Vac 50Hz, 7400W
- COOKTOP: Directly wired to the mains supply This information can be found on the rating plate (identification plate) affixed to the underside of the appliance.
SIZES:
| Relevant Sizes: | LENGTH (mm) | WIDTH (mm) | HEIGHT (mm) |
|---|---|---|---|
| Cooktop Size | 590 | 520 | 53 |
| Cut-out Size | 560 | 490 | – |
Due to continual product development, Omega reserves the right to alter specifications or appearances without notice.
LOCAL AUTHORITY REQUIREMENTS
Installation is only permitted by a licensed electrician and carried out
according to instructions provided by the manufacturer. Incorrect installation
might cause harm and damage, for which the manufacturer accepts no
responsibility.
ELECTRICAL INSTALLATION
Before carrying out the connection to the power supply, the voltage rating of the appliance (stamped on the appliance identification plate) must be checked for correspondence to the available mains supply voltage, and the mains electric wiring should be capable of handling the oven’s power rating (also indicated on the identification plate). If you have any doubts, call in a qualified technician.
NOTE : For connections to the mains power supply, never use adapters, reductions, or multiple power points as these may overheat and catch fire. Do not install separate timers.
After having installed the appliance, the switched outlet must always be in an accessible position. The electrical safety of this appliance can only be guaranteed if the cooktop is correctly and efficiently earthed, always ensure that the earthing is efficient; if you have any doubts call in a licensed electrician to check the system. The manufacturer declines all responsibility for damage resulting from an installation that has not been correctly earthed.
WARNING : If any damage occurs to the power cable during or after installation, it must be replaced immediately by a licensed electrician with a replacement cable from your Service Centre. The main terminal block is located on the underside of the cooktop and the terminals are accessible by removing the terminal block cover by removing the cover screw. Connect the appliance as shown in the diagram to the right. The appliance is designed for a fixed connection to the mains. The power supply cord must not touch against any hot surfaces and must be placed so that its temperature does not exceed 75 °C at any point along its length.
The appliance must be earthed For this connection a power lead of wire type HOsVV -F should be used
The adjacent furniture must be able to withstand a minimum temperature rise of 50°C above the ambient temperature of the room it is located in, during periods of use. The power supply to the appliance must be cut off before any adjustments or maintenance work is done on it.
PREPARATION FOR INSTALLATION AND USE
Manufactured with the best quality parts and materials, this modern,
functional, and practical cooktop will meet your needs in all respects. Make
sure to read the manual to obtain successful results so as not to experience
any problems in the future. The information given below contains rules that
are necessary for correct positioning and service operations. They should be
read without fail, especially by the technician who will position the
appliance.
CHOOSING A LOCATION FOR THE APPLIANCE
There are several points to pay attention to when choosing a location for
your cooktop. Make sure to take into account our recommendations below to
prevent any problems and dangerous situations, which might occur later! When
choosing a location for the cooktop, attention should be paid that there are
no flammable or combustible materials in the close vicinity, such as curtains,
oil, cloth, etc. which quickly catch fire. Required changes to wall cabinets
and exhaust fans above a built-in cooktop as well as minimum heights from the
oven board are shown in Figure 1. Accordingly, the exhaust fan should be at a
minimum height of 65 cm from the cooktop. If there is no exhaust fan the
height should not be less than 70 cm.
INSTALLATION OF BUILT-IN COOKTOP
In order to prevent leakage of any liquids on the counter, a special sealing
tape is supplied together with your cooktop. Apply this seal around the bottom
edge of the cooktop (see below).
The brackets are installed to hold the cooktop in place. Cut out a hole in the bench top as shown below. Place the cooktop (controls to the front) in the hole and fix it in position using the brackets. These induction cooktops are fitted with cooling fans that draw fresh air from the rear of the unit and expel the warmed air through vents at the front. When installing your cooktop, the following ventilation requirements are essential:
- 4mm ventilation cut-out below the benchtop. The minimum length should be the same as the cooktop.
- 10mm ventilation cut-out in the base of the cabinet. The minimum length is the same as the cooktop.
- 20mm gap behind oven or drawers.
- 20mm gap between the cooktop base and the oven/cabinet top/drawer.
- Do not allow these gaps to be blocked at any time.
WARNING : This product needs to be adequately ventilated to operate properly and ensure a long working life. Please see the diagrams.
Installation Instruction
- The bottom of the cooktop reaches temperatures above 95°C. The worktop and furniture surrounding the appliance must be made of materials resistant to temperatures above 100°C.
- The appliance should not be installed directly above a dishwasher, fridge, freezer, washing machine, or clothes dryer.
- If the base of the appliance is accessible by hand, a barrier made from a suitable material must be fitted below the base of the appliance, ensuring that there is no access to the base of the appliance.
- If the hob is installed above an oven, the oven should have a cooling fan.
- Make sure that the induction hob is well-ventilated and the air inlet and outlet are not blocked.
Operating Instruction
The basic layout of the induction cooktop is shown in the diagram below.
The induction cooktop appliance is operated by touching buttons, with the functions confirmed by LED displays and acoustic signals.
Turning On and Turning Off the Cooktop Appliance
NOTE : Do not operate the cooktop without first placing a suitably sized cooking vessel containing food on the appropriate cooking zone. Missing or incorrectly sized cookware will cause the “U” fault to be displayed on the Heat level display (cooking zone off). Turn off the cooking zone or replace the cookware to continue cooking.
- If the appliance is in Stand-By-Mode, it is put into Operating Mode by pressing the On/Off button for at least 1 second. A beep signal indicates the successful operation acoustically.
- On all Heat Level Displays a ´0` will appear and all Decimal Points of the Heat Level displays will flash (1 second on, 1 second off).
- If there is no operation within 20 seconds, all the Heat Level Displays will automatically turn off. If the displays are turned off, the hotplates will be re-set into Stand-By-Mode.
- If On/Off is pressed for more than 2 seconds (in Operating Mode), the appliance is switched off and is set into the Stand-By-Mode again. The appliance can be turned off by pressing On/Off at any time; even if other buttons are pressed simultaneously.
- If there is a residual heat of a hotplate remaining, this will be indicated in the correspondent heat setting Heat Level Display as a red “H”.
Selecting A Cooking Zone
Select a single cooking zone by pressing the corresponding Heater Selection
Button, and the Decimal Point of the chosen cooking zone turns on. For the
selected cooking zone, you can set or adjust the heat level between 1-9 by
touching the Sliding Button at the appropriate point. All of the other cooking
zone displays will have a visible ‘O’ or ‘H’ (if recently used) but they will
not have a decimal point. If left idle for more than 10 seconds, the decimal
point on the chosen cooking zone display will turn off (the cooking zone is no
longer selected). Press the Heater Selection Button again to select the
cooking zone again. Other cooking zones can be selected without waiting for
the previous one to become inactive. The Heat Level Display works on a
thermostat system. This means that the cooking zone will switch on and off to
remain at the chosen Heat Level.
NOTE: the cooking zone will remain on for longer periods if a higher Heat Level is chosen, alternatively the cooking zone will be on less regularly on lower Heat Level Settings.
Turning Off Individual Cooking Zones
A particular cooking zone can be turned off in 2 different ways:
- Selecting the cooking zone & then simultaneously pressing the Sliding Button at either end at the same time, after which a beep signal sounds and “0“ appears in the Heat Level Display.
- Reduction of the heat setting to “0“ by operating the Sliding Button to the left. When this happens, the associated Decimal Point of the cooking zone will also be turned off. If there is residual heat from this hotplate remaining, a red ´H` will be shown in the Heat Level Display area.
The Boost Function
The Boost function is available at each cooking zone. It is used to speed up
the initial heat-up time (say boil a pot of water). Select a cooking zone and
set the Heat level. While the decimal point on the display is lit, press the
Boost button. The display will alternate between “P” and the heat setting.
Note : The Boost function is not always available (depending on what else is being used), and if the power requirements are exceeded, the display will flash with an alternative setting for 3 seconds. Do not leave the appliance unattended while this function is active. To disable the Boost function, press the Heater Selection Button for the cooking zone again (so the Decimal Point is lit) and adjust the heat setting with the Sliding Button. The display will no longer alternate between “P” and the heat setting.
The Smart Pause Function
This function reduces the power of all cooking zones for 30 minutes (at which
point the appliance will turn off). Activate by pushing the Smart Pause
Button. The displays will alternate between “ ” “ and their correct reading.
Turn the function off by pressing the button a second time.
Locking The Keys
The child lock is used to set the appliance up so that when it is first turned
on, it is in a locked mode (which must be unlocked before a cooking function
can take place). While locked, touch modifications (e.g. increase heat
settings) and others will not be possible. It is only possible to switch the
appliance off.
- Turn the appliance on, but do not activate any functions. Press the Sliding Button at both ends at the same time, and then the right end of the Sliding Button again. The display shows an “L” on all cooking zone displays (or alternating ”H” & “L”) and will remain locked even if the unit is turned off & on.
- To unlock the unit, press the Sliding Button at both ends at the same time, and then the left end of the Sliding Button again. The “L” displays will switch back to the heat settings and will not be active when the unit is next turned on.
- The Key Lock button can be used to stop access to any functions (except the On/Off function) while the cooktop is being used. Once the cooktop has been set up to cook, press the Key Lock button for 2 seconds until there is an audible alarm and the key lock symbol will be lit.
- Repeat the process to remove the key lock (the key lock symbol will no longer be lit). If the unit is turned off & on, the key lock will remain active.
TOUCH CONTROL SAFETY FUNCTIONS
The following safety functions are available to avoid unintended operations of the cooktop control:
Hotplate Safety Cut-Off
To prevent the appliance from unwanted, random button operation, sensor
monitoring is included. In the case of one or more buttons being pressed
longer than 12 seconds, the sensor monitoring routine indicates acoustically
that an “error” (pot or other object placed on the button, sensor failure,
etc.) has occurred and switches off the appliance. If residual heat is
present, it will be displayed in all other Heat Level Displays with a red “H”.
Over Temperature Switch Off
Because the controls are very close to the hotplates on the front of the
cooktop, it is possible that a pot can be placed half on the control and not
sensed by the sensor safety cut-off (not covering a sensor). This can cause
the cooktop to heat up to a very high temperature, which makes the glass and
the buttons untouchable without burning a finger. To prevent the cooktop
control unit from damage caused by overheating, a temperature sensor is
available on the touch control unit which will turn the appliance off when
overheating occurs.
Spill Function
The cooktop has a sensor that detects if liquids are spilled on the control
panel. This shows up as a flashing “F” in each Heat level display (even when
the unit is not operating). The easiest remedy is to clean/dry the control
panel with a moistened cloth and leave for a minute to dry. If the display is
not repeated it is safe to continue cooking.
Operating Time Limitation
The cooktop control has a limitation on the operating time. If the heat
setting for a hotplate has not been changed for a certain time, then the
hotplate will turn off automatically (a “0“ is displayed for 10 seconds, then
the residual heat sign “H” is displayed). The limit of the operating time
depends on the selected heat setting.
- Heat settings 1-2: 6 hours.
- Heat settings 3-4: 5 hours.
- Heat setting 5: 4 hours.
- Heat settings 6-9: 1.5 hours.
After an automatic turn off of a hotplate (as described above) the hotplate is operable again and the maximum operating time for this heat setting is re- applied.
Residual Heat Functions
After all cooking processes, there is some heat stored in the vitroceramic
glass called residual heat. The control can calculate roughly how hot the
glass is in the worst case. If the calculated temperature is higher than + 60
° C, then this will be indicated in the corresponding Heat Level Display after
the hotplate control has turned off with a red “H”. The residual heat display
is shown as long as the calculated heater temperature is > + 60 ° C. The
display of the residual heat has the lowest priority and is overwritten by
every other display value, during safety turn-offs and the display of an error
code. When the supply voltage is re-applied to the cooktop after an
interruption to the supply voltage, the residual heat display flashes if the
corresponding hotplate had a residual heat of greater + 60 ° C before the
power interruption occurred. The display will flash until the maximum residual
heat time has expired or the hotplate has been selected and activated.
Minute Minder (1-99 minutes)
The minute minder allows to setting up of a timer that does not affect the
operation of the heating elements (the heating elements must be off when set).
Press the timer button & the timer display will show the current set time (to
start, 00) with a blinking decimal point. Use the Sliding Button to adjust the
time. After 10 seconds of no changes, the time will be set, the decimal point
will stop blinking and the timer will begin to count down. At the end of the
time, the alarm will sound for 30 seconds unless stopped by pressing a button.
The time can be adjusted at any time by pressing the timer button to activate
the timer & adjusting with the Sliding Button.
Cooking Zone Timer (1-99 minutes)
The Cooking Zone Timer can be set to control individual heating elements.
Activate a heating element & set the heat level. While still active, press the
timer button and adjust the time for the Minute minder. Multiple heating
elements can be set up at different times. There are 4 LEDs around the timer
display which represent the timers for the 4 heating elements, and which
heating element is going to run out next (the timer display shows this). When
a timer runs out, the alarm will sound for 30 seconds, the timer display will
flash 00, the LED representing the heating element will flash and the heating
element will turn off. After 30 seconds (or a button is pressed), the timer
will switch to the next shortest timer set (if all heating elements have
turned off, the cooktop will turn off). Timers can be adjusted in the same way
at any time.
Cleaning and Maintenance
NOTE :
- Cleaning and maintenance operations must only be carried out when the cooktop is cool (all residual heat indicators are off).
- The appliance should be disconnected from the power outlet or turned off at your isolation switch before commencing any cleaning process.
- Do not use plastic, plastic-coated, or aluminum cooking equipment on this appliance.
- Before cleaning the cooktop, first, isolate the cooktop from the power. Once done, ensure that there is no residual heat stored in the appliance. Vitroceramic glass is very resistant to high temperatures and overheating. If there is residual heat stored in the appliance, the related residual heat indicator lamp will be on. To avoid burns, let the appliance cool down.
- Remove all spilled food and fat with a clean damp, warm, slightly soapy, dishcloth. Rinse the cloth and wipe the cooktop again until clean, then wipe the cooktop dry with a clean tea towel or dry soft cloth.
- If aluminum foil or plastic items are accidentally melted on the vitroceramic surface, they should be immediately removed from the hot cooking area with a scraper specifically for vitroceramic glass. This will avoid any possible damage to the surface. This also applies to sugar or food containing sugar that may be spilled on the cooktop. Enameled steel, aluminum & copper will leave a residue on the surface that should be removed immediately or permanent damage may occur.
- In the event of other food melting on the cooktop surface, remove the dirt when the appliance has cooled down. Use cleaner for glass ceramic or stainless steel when cleaning the surface.
- Do not use abrasive sponges to clean the vitroceramic surface. These materials may damage the surface.
- Do not use chemical detergents, sprays, or spot removers on the vitroceramic surface. These materials may cause fire or the vitroceramic color to fade. Clean with a damp, warm, slightly soapy, dishcloth.
WARNING : Using cookware that is too large can cause discoloration or damage to the cooktop surface around the heat zones, which is NOT covered under warranty.
Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Australian Customers
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
New Zealand Customers
Nothing herein contained shall be construed in any way as excluding or
limiting your rights under the Consumer Guarantee Act 1993.
Our Warranty
This product is also covered by the manufacturer’s warranty set out in this
document (Our Warranty). Our Warranty is for twenty-four (24) months from the
date of purchase and refrigeration appliances will have an additional thirty-
six (36) months after the first twenty-four (24) months on the Sealed System
(PARTS only) Compressor & condenser etc. The labor cost to replace these parts
is the responsibility of the customer. This is in addition to (and does not
exclude, restrict, or modify) any rights or remedies to which you may already
be entitled under the Australian Consumer Law or the New Zealand Consumer
Guarantee Act 1993 relating to this product. Our Warranty (which is subject to
the conditions below) covers rectification free of charge of any fault arising
from defective materials or components, or faulty workmanship. The product
will be repaired or replaced at the option of Omega, and all costs of
installation, removal, cartage, freight traveling expenses, and insurance are
to be paid by the customer.
Our Warranty is subject to the following conditions:
- The purchaser contacts Omega before any product repair.
- The purchaser carefully follows all instructions provided with the product and complies with all relevant electrical & plumbing regulations in their State when installing the product.
- The purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the DOMESTIC use for which it has been designed. If the appliance is used in commercial applications or for rental purposes, Our Warranty is limited to a warranty of Twelve (12) months covering all parts with Three (3) months on any labor cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary/territory area of the nearest service center. The traveling cost
incurred for service outside this area is not covered by Our Warranty and the
service will incur commercial costs to be paid by the customer regulated by
the number of kilometers traveled beyond the service area. These costs will be
disclosed to you for acceptance by you before your claim is processed.
Microwave ovens must be returned to your nearest Authorised Service Centre for
repair as they are carry-in serviceable appliances.
What is Covered by Our Warranty
During the warranty period, Omega or its authorized Service Centre will, at no
extra charge, if your appliance is readily accessible without the need for
special equipment and subject to the terms and conditions of this warranty,
repair or replace any parts that it considers defective.
What is not covered by our Warranty
- Products installed damaged or incomplete or not in compliance with the relevant electrical & plumbing regulations in their State.
- Normal wear and tear e.g. cleaning, light globes, filters, etc.
- Failure resulting from power surges and electrical storms.
- Insect or vermin infestation.
- Unauthorized repairs or use of nongenuine Omega parts.
- Any failure caused by the product not being used by the instructions and the installation manual provided with the product.
- Misuse or abuse, including failure to properly maintain or service.
- The clearing of blockages in pumps and hoses.
- Damage that occurs during delivery or installation.
- Claims to product surface coating due to liquid or solid spill-overs, accidental damage, or damage caused by cleaning products are ot recommended by Omega.
How to Claim Our Warranty
While registering your warranty is not a requirement, for peace of mind you
can register your warranty at
omegaappliances.com.au. To make a claim under
Warranty you will need to contact Omega in Australia or New Zealand by using
the contact details below. If you are contacting Omega regarding any warranty
claims and spare parts inquiries, please make sure you have the following
information on hand:
- Product Name/Model Number
- Serial Number/s
- Purchase Date (as per invoice or proof of purchase)
- Purchased From
- Warranty Registration Number (if registered)
Further Information
For important information about your Omega Appliance such as warranty
registration, manuals, features, and specifications please visit
omegaappliances.com.au (if you are in
Australia) and omegaappliances.co.nz (if you
are in New Zealand) or contact our Customer Care team on the below email or
phone numbers.
Registering Your Warranty
For peace of mind you can register your warranty at
omegaappliances.com.au Further information on
the Warranty can be found at the end of this manual.
Contact Us
Our customer service team is here to help you with any questions or
concerns. Both teams are on call Monday to Friday 8.30 am to 5.00 pm and of
course, you can always send an email at your convenience.
Australia Contact Details
Monday to Friday 8.30 am – 5.00 pm
Email:
customercare@omegaappliances.com.au
Phone: 1300 739 033
| New Zealand Contact Details
Monday to Friday 8.30 am – 5.00 pm Email: customercare@monacocorp.co.nz Phone: 09 415 6000
---|---
For peace of mind note down your serial number here:
References
- Omega Appliances (@omegaappliances_aus) • Instagram photos and videos
- Omega New Zealand, Kitchen Appliances For The Home
- Omega Appliances
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