Guardian SAFETY PENDANTS MEDIWATCH Personal Safety Alarm User Guide

: June 13, 2024
: Guardian SAFETY PENDANTS

Table of Contents

Guardian SAFETY PENDANTS MEDIWATCH Personal Safety Alarm
Your Device
Procedures
Procedures
FAQ
Test Record
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Guardian SAFETY PENDANTS MEDIWATCH Personal Safety Alarm

Guardian-SAFETY-PENDANTS-MEDIWATCH-Personal-Safety-Alarm-PRODUCT-
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Your Device

Speaker
Microphone
Charging Points
SOS button

Acquiring Location

To know where the device is, text loc to the MediWatch phone number. It will automatically respond with a link to Google Maps. Example return texts will read:
Now Loc Time: mm/dd/yyyy Time: (24 hour time)
Speed: km/h,
Altitude: (meters above sea level),
Battery Level: % maps.google.com/maps?q=xxx (Current Location)
GPS Last Known Loc Time: mm/dd/yyyy Time: (24 hour time)
Battery Level: % smart-locator/com/web/geolocation/wg/xxx
(Last Known Location. This is sometimes given when the device is indoors or in areas with poor GPS signal.)

Procedures

Turning the Device On/Off

Turning On

Press and hold the SOS button (image 1) while the device is off.

Turning Off

Tap (not hold) the SOS button briefly.
Swipe right to the Settings tab and tap it.
Scroll down to the System settings and tap it.
Scroll down to Power off and tap it.

Charging the Device

Connect the smaller end of the charging cable (image 2) to the port at the back of the cradle (image 3). Then connect the larger end of the charging cable to the power adapter (image 4).
Lie the MediWatch flat onto the cradle. (image 5) with the charging points (see page 2) lined up with the charging connectors on the cradle.

Speed Dial Emergency Contacts

Tap (not hold) the SOS button briefly.
Swipe right to the Contacts tab (image 6) and tap it.
Swipe right until the contact you wish to call is on the screen.
Tap the screen to begin calling that contact.

Procedures

Testing the SOS Button

Family Monitored: Inform the contacts of the test.
Professionally Monitored: Move to step 2.
Press and hold the SOS button until it vibrates. A voice prompt will then announce the activation.
Family Monitored: A call will be made to Contact Number 1.
*All relevant emergency contacts will receive an SMS.
Professionally Monitored: The Monitoring Company will receive an alert and call the MediWatch within a few moments. The MediWatch is set to auto-answer so you do not need to press anything to receive the call. Move to step 5.
The emergency contact must answer within 10 seconds.
Family Monitored: After the call is connected, confirm both parties can hear each other.
Professionally Monitored: Confirm you can hear each other and let them know you’re performing a test.
Either party can end the call but when testing, the MediWatch user should hang up by pressing the red phone icon.
After the call, the MediWatch will announce a reminder to press the SOS button which will end the SOS sequence, meaning that no more emergency contacts will be called.

Note: All relevant emergency contacts will receive an SMS. Those who are not Contact Number 1 and do not receive a call within a few minutes, do not worry because someone else has answered the call and is handling the emergency.

It is recommended to test the MediWatch every 1-3 months.

Testing the Fall Detection

Family Monitored: Inform contacts of the test.
Professionally Monitored: Move to step 2.
Drop the MediWatch from chest height over a soft area. It will announce that a fall has been detected.
Cancel with a short press of the SOS button. The device will announce that fall detection has been cancelled.
Repeat step 2 but do NOT press SOS to cancel. Following the voice prompt announcement, move to step 5.
Family Monitored: A call will be made to Contact Number 1.
*All relevant emergency contacts will receive an SMS.
Professionally Monitored: The Monitoring Company will receive an alert and call the MediWatch within a few moments. The MediWatch is set to auto-answer so you do not need to press anything to receive the call. Move to step 7.
The emergency contact must answer within 10 seconds.
Family Monitored: After the call is connected, confirm both parties can hear each other.
Professionally Monitored: Confirm you can hear each other and let them know you’re performing a test.
Either party can end the call but when testing, the MediWatch user should hangup by pressing the red phone icon.
After the call, the MediWatch will announce a reminder to press the SOS button which will end the SOS sequence, meaning that no more emergency contacts will be called.

Note: All relevant emergency contacts will receive an SMS. Those who are not Contact Number 1 and do not receive a call within a few minutes, do not worry because someone else has answered the call and is handling the emergency.

FAQ

Question	Answer

Why did the MediWatch not call the next emergency contact?

(not relevant if professionally monitored)

| The User can end the SOS sequence by pressing the SOS button in between calls to emergency contacts. If this button is pressed, the next contact will not receive a call.

What should I do if the alarm activates accidentally?

| Press the SOS button (do not hold) to cancel the alarm. The watch will announce that the alarm has been cancelled.
How do I request phone number changes or other adjustments?| Your lifetime support includes this. Just call us on 08 6336 9448.

Why is the GPS not working?

| GPS requires a straight line view of the sky. Take the MediWatch outside for 2-3 minutes and retry acquiring location (see page 2).
Why is the device not charging?| Confirm the MediWatch is laying in the charging cradle the correct way. The watch will announce when the device charging. A quick press of the SOS button will also show the screen with the charging symbol.
Why didn’t Fall Detection sound after a fall?| Due to the varied nature of falls, some falls may not register. We can adjust the sensitivity if necessary. However, in the event of a fall, do not wait for the Fall Alert alarm sound but press and hold the SOS button if you are conscious.