tp-link AX5000 Whole Home Mesh Wi-Fi 6 System User Guide
- June 12, 2024
- tp-link
Table of Contents
- tp-link AX5000 Whole Home Mesh Wi-Fi 6 System
- Product Information
- Product Usage Instructions
- About This Guide
- Appearance
- Set Up Your Deco
- Troubleshooting
- Authentication
- FCC Compliance Information Statement
- CE Mark Warning
- Safety Information
- Explanation of the symbols on the product label
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
tp-link AX5000 Whole Home Mesh Wi-Fi 6 System
Product Information
Whole Home Mesh Wi-Fi 6 System
The AX5000 Whole Home Mesh Wi-Fi 6 System is a high-performance wireless networking solution that provides seamless roaming, parental controls, and easy setup. It is designed to deliver fast and reliable Wi-Fi coverage throughout your home.
Features:
- Seamless Roaming: Enjoy uninterrupted connectivity as you move around your home.
- Parental Controls: Manage and control internet access for your children.
- Easy Setup: Use the TP-Link Deco app for a hassle-free setup process.
Product Usage Instructions
Appearance:
Each Deco unit has the following components:
- LED: Changes color to indicate the status of the Deco unit.
- RJ-45 Ethernet Ports: For connecting the Deco unit to your modem or other internet devices.
- Power Slot: For connecting the Deco unit to a power socket using the provided power adapter.
- Reset Button: Press and hold for 1 second to reset the Deco unit to factory default settings.
Note: The product label can be found at the bottom of the product.
Set Up Your Deco:
- Download the TP-Link Deco app for iOS or Android from the App Store or Google Play.
- Install the app on your Android or iOS smartphone or tablet.
- Launch the Deco app and follow the on-screen instructions to set up your Deco network.
About This Guide
This guide provides a brief introduction to AX5000 Whole Home Mesh Wi-Fi 6
System and regulatory information.
Features available in Deco may vary by model and software version. Deco
availability may also vary by region or ISP. All images, steps, and
descriptions in this guide are only examples and may not reflect your actual
Deco experience.
Conventions
In this guide, the following conventions are used:
Convention | Description |
---|---|
Deco | Stands for Deco Whole Home Mesh Wi-Fi System/ Unit. |
Underline | Hyperlinks are in teal and underlined. You can click to |
redirect to a website or a specific section.
Teal
| Key information appears in teal, including management page text such as
menus, items, buttons and so on.
Note:| Ignoring this type of note might result in a malfunction or damage to
the device.
Tips:| Indicates important information that helps you make better use of your
device.
More Info
- Specific product information can be found on the product page at https://www.tp-link.com.
- A Technical Community is provided for you to discuss our products at https://community.tp-link.com.
- Our Technical Support contact information can be found at the Help center of the Deco app and the Contact Technical Support page at https://www.tp-link.com/support.
Speed/Coverage/Device Quantity Disclaimer
Maximum wireless signal rates are the physical rates derived from IEEE
Standard 802.11 specifications. Actual wireless data throughput and wireless
coverage, and quantity of connected devices are not guaranteed and will vary
as a result of network conditions, client limitations, and environmental
factors, including building materials, obstacles, volume and density of
traffic, and client location.
MU-MIMO Disclaimer
Use of MU-MIMO requires clients to also support MU-MIMO.
IoT Compatibility Disclaimer
IoT compatibility refers only to smart devices that can be controlled via the
Deco app. Other wireless devices can still connect to Deco for normal Wi-Fi
use.
Seamless Roaming Disclaimer
Clients need to support 802.11k/v/r and may require additional set up.
Performance may vary depending on the client device.
HomeShield Disclaimer
HomeShield includes the Free Basic Plan. Fees apply for the Pro Plan. Visit
tp-link.com/homeshield for more information.
Appearance
Each Deco has an LED that changes color according to its status, two RJ-45 Ethernet ports, a power slot, and a Reset button. See the explanation below:
Tip: The product label can be found at the bottom of the product.
Set Up Your Deco
First let’s start by setting up the Deco network. Get the TP-Link Deco app for iOS or Android, then follow the app to walk through the setup.
-
Get the Deco app
Scan the QR code below or go to Google Play or the App Store to download the Deco app. Install the app on your Android or iOS smartphone or tablet. -
Log in or sign up with TP-Link ID
Open the app and log in with your TP-Link ID. If you don’t have a TP-Link ID, create one first.
Note: If you forgot your login password, tap Forgot Password?. The app will help you reset your password. -
Select your Deco model
Search for and select your Deco model. If you have more than one Deco model, tap the question below the search box to check how to maximize the overall network. -
Plug in your Deco
Power off your modem. Connect your Deco to the modem and power them both on.
If you don’t have a modem, connect your Deco directly to the Ethernet outlet . -
Connect to your Deco’s Wi-Fi
Connect your phone/tablet to the Deco’s Wi-Fi using the default SSID printed on the product label. -
Specify your Deco’s location
Select or custom a location for your Deco. The location will be used as the name of your Deco. -
Connect your Deco to the internet
Select the internet connection type and enter the information. If you are not sure, contact your internet service provider. -
Create your Wi-Fi network
Set a network name and a password. These will be the name and password you use to connect your devices to Wi-Fi. -
Connect to your Wi-Fi network
Connect your phone/tablet to the Deco’s Wi-Fi. -
Setup complete
Your Deco network is now up. You can connect your devices to the Deco network .
Troubleshooting
Solutions to common problems during setup or use are provided here for
reference. Follow the steps and the provided link below to diagnose and solve
problems you might experience with your Deco.
If problems still exist, contact us: https://www.tp-link.com/support
-
Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn’t find Deco”?
Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM -
Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn’t find another Deco”?
Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4 -
Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?
Refer to the guide https://www.tp-link.com/support/faq/2239/
Refer to the video https://youtu.be/OSUrGdWH-i0 -
Q4. What should I do if my wireless devices cannot connect to Deco?
Refer to the guide https://www.tp-link.com/support/faq/2718/ -
Q5. What should I do if Deco suddenly lost internet access?
Refer to the guide https://www.tp-link.com/support/faq/2428/ -
Q6. How can I find a suitable spot for my Deco?
Refer to the guide https://www.tp-link.com//support/faq/1446/ -
Q7. What can I do if the Deco app isn’t working properly?
Refer to the guide https://www.tp-link.com/support/faq/1456/
Authentication
FCC Compliance Information Statement
Product Name: AX5000 Whole Home Mesh Wi-Fi 6 System
Model Number: Deco X5000
Responsible party:
TP-Link USA Corporation
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference
caused by unauthorized modifications to this equipment. Such modifications
could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This device and its antenna must not be co-located
or operating in conjunction with any other antenna or transmitter.
To comply with FCC RF exposure compliance requirements, this grant is
applicable to only Mobile Configurations. The antennas used for this
transmitter must be installed to provide a separation distance of at least 20
cm from all persons and must not be co-located or operating in conjunction
with any other antenna or transmitter.
We, TP-Link USA Corporation, has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
FCC Compliance Information Statement
Product Name: I.T.E POWER SUPPLY
Model Number: T120200-2B4
Responsible party:
TP-Link USA Corporation
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
We, TP-Link USA Corporation, has determined that the equipment shown as above
has been shown to comply with the applicable technical standards, FCC part 15.
There is no unauthorized change is made in the equipment and the equipment is
properly maintained and operated.
CE Mark Warning
This is a class B product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take adequate
measures.
OPERATING FREQUENCY(the maximum transmitted power)
2412MHz—2483.5MHz (20dBm)
5150MHz—5250MHz (23dBm)
5250 MHz—5350 MHz (23dBm)
Frequency band 5150 – 5250 MHz:
Indoor use: Inside buildings only. Installations and use inside road vehicles
and train carriages are not permitted. Limited outdoor use: If used outdoors,
equipment shall not be attached to a fixed installation or to the external
body of road vehicles, a fixed infrastructure or a fixed outdoor antenna. Use
by unmanned aircraft systems (UAS) is limited to within the 5170 – 5250 MHz
band.
Frequency band: 5250 – 5350 MHz:
Indoor use: Inside buildings only. Installations and use in road vehicles,
trains and aircraft are not permitted. Outdoor use is not permitted.
EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential
requirements and other relevant provisions of directives 2014/53/EU,
2009/125/EC, 2011 /65/EU and (EU) 2015/863.
The original EU Declaration of Conformity may be found at https://www.tp-
link.com/en/support/ce/
RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the
limitation of exposure of the general public to electromagnetic fields by way
of health protection.
The device complies with RF specifications when the device used at 20 cm from
your body.
National restrictions
Attention: This device may only be used indoors in all EU member states and
EFTA countries, and Northern Ireland.
Attention | AT | BE | BG | CH | CY | CZ | DE | DK |
---|---|---|---|---|---|---|---|---|
EE | EL | ES | FI | FR | HR | HU | IE | |
IS | IT | LI | LT | LU | LV | MT | NL | |
NO | PL | PT | RO | SE | SI | SK | UK(NI) |
UKCA Mark
UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential
requirements and other relevant provisions of the Radio Equipment Regulations
2017.
The original UK Declaration of Conformity may be found at https://www.tp-
link.com/support/ukca/
National restrictions
Attention: This device may only be used indoors in Great Britain.
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
Caution :
The device for operation in the band 5150–5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems;
DFS (Dynamic Frequency Selection) products that operate in the bands 5250-
5350 MHz.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
Safety Information
- Do not attempt to disassemble, repair, or modify the device. If you need service, please contact us.
- Do not use damaged charger or USB cable to charge the device.
- Do not use any other chargers than those recommended.
- Do not use the device where wireless devices are not allowed.
- Adapter shall be installed near the equipment and shall be easily accessible.
- Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us.
- Operating Temperature: 0°C~40°C (32°F~104°F)
- This product uses radios and other components that emit electromagnetic fields. Electromagnetic fields and magnets may interfere with pacemakers and other implanted medical devices. Always keep the product and its power adapter more than 15 cm (6 inches) away from any pacemakers or other implanted medical devices. If you suspect your product is interfering with your pacemaker or any other implanted medical device, turn off your product and consult your physician for information specific to your medical device.
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.
Explanation of the symbols on the product label
Symbol | Explanation |
---|---|
DC voltage | |
Alternating current | |
Caution | |
Operator’s manual | |
Indoor use only | |
Polarity of d.c. power connector | |
Energy efficiency marking | |
Symbol | Explanation |
--- | --- |
Class II equipment |
| RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment.
References
- Link: Simple, secure one-click payments
- HomeShield | TP-Link Australia
- WiFi Networking Equipment for Home & Business | TP-Link
- How can I find a suitable spot for my Deco? | TP-Link Australia
- CE Regulatory Compliance | TP-Link
- Encountering an Error When Adding a Deco | TP-Link
- What can I do if the Deco app isn't working properly | TP-Link
- The internet connection is unstable or suddenly stops working when connected to the Deco network? | TP-Link
- Cannot connect to Deco Wi-Fi | TP-Link
- Regulatory Compliance | TP-Link