DELL APEX Private Cloud with Subscription Instructions

DELL APEX Private Cloud with Subscription

Product Information

The APEX Private Cloud with Subscription is a service offered by Dell that provides support and integration for the APEX System. The service includes rack integration, deployment, and asset return.
Rack integration is available for Dell Integrated Rack offering only.

Rack Integration

The rack integration service involves the following steps:

1. Validation and Configuration:

   • Perform equipment health check, including checking for any amber lights or failed parts.
   • Check and flash BIOS, BMC, FCB/FT firmware.
   • Apply asset tagging.
   • Perform network topology testing, including cable speed test.
   • Reconfigure RASR image if applicable.
   • Electronically verify elevation per rack design.
   • Capture/Create MAC address report.

2. Integration of Equipment into rack:

   • Unpack all Equipment and inspect prior to installation.
   • Perform initial system power-on and boot to ensure no faults are visible.
   • Continue integration tasks and configurations per the Rack
     Configuration Document.

3. Shipping of the Integrated rack:

   • Fully inspect rack and package it in corner board and wrap shipping solution for final delivery.
   • Load rack on an air ride truck with a hand jack, secure with load locks, and ship to the customer’s site.

4. Delivery of the integrated rack:

   • Upon arrival at the customer’s site, Dell will unload, un-package, and de-palletize the rack from the shock pallet.
   • Dell will move the rack into a final position in the datacenter, but it does not include structural modification, positioning into elevated shelf or flooring, or permanently attaching the rack to existing structures.
   • Does not include down stack, moving, or removal of existing equipment or obstacles to accommodate delivery area limitations.
   • The logistics carrier will leave the site after delivery, and any further review or assessment of the Subscription Offering will be coordinated with Dell directly.
   • Dell will dispose of all packaging materials upon the carrier’s departure from the customer’s site.

5. Rack Integration Completion:

   • Customer will acknowledge completion by signing the Bill of Lading (BOL) or manifest forms of Dell’s carrier.

6. Other Provisions:

   • Dell may perform all or part of the rack integration services off-site at Dell’s or other location.
   • Dell reserves the right to change the location and/or party performing the services, but remains responsible for the delivery of the Subscription Offering to the customer.

Product Usage Instructions

To use the APEX Private Cloud with Subscription service, follow these steps:

1. Ensure that you have purchased the APEX System and have a valid subscription.
2. If you have purchased the Dell Integrated Rack offering, proceed with rack integration. If not, skip to step 3.
3. Follow the steps for deployment of the Subscription Offering at your site. Additional information and details can be found in the “Additional Information regarding deployment” section.
4. If you need to return your APEX System, schedule a pick-up with  Dell and refer to the “Asset Return” section for further information and applicable terms.

Please note that the rack integration process involves various steps such as equipment health check, configuration, integration into the rack, shipping, and delivery. Make sure to follow the instructions provided in the user manual or consult Dell directly for any assistance or clarification.

Overall Scope of Service

The support features include:

1. Rack integration, including:
   • Planning, coordination, physical installation, cabling and labeling (Ethernet & Power cables per unit), power-up test, configuration of the Subscription Offering in the data center server cabinet, and delivery of the Subscription Offering.
   • Further information, details and applicable terms are in Rack Integration (Dell Integrated Rack offering only).
2. Deployment, including:
   • Deployment of the Subscription Offering at the Site.
   • Further information, details and applicable terms are in Additional Information regarding deployment.
3. ProSupport Plus for Enterprise with Mission Critical support, including:
   • Access to specialized technical support from the Dell for troubleshooting assistance with the Subscription Offering.
   • On-site dispatch of a technician and/or delivery of replacement parts to the Customer’s Site to address issues with the Subscription Offering.
   • Access to a remote Service Account Manager (SAM).
   • Collaborative Assistance if issues arise with an eligible third-party vendor’s products.
   • System Software Support for the Subscription Offering from Dell.
   • Further information, details and applicable terms and conditions are at this link: https://i.dell.com/sites/csdocuments/Legal_Docs/en/us/prosupport-plus-for-enterprise-sd-EN.pdf
4. Asset Return, including:
   • Scheduling pick-up of the APEX System and return to Dell.
   • Further information, details and applicable terms are in Asset Return.

Rack Integration (Dell Integrated Rack offering only)

1. Summary
   The objective is to provide for the planning, coordination, physical installation, cabling and labeling (Ethernet & Power cables per unit), power- up test, and configuration of the Subscription Offering into the data center server cabinet. After completion, Dell will provide a document that includes rack name, server type, service tag, and U-location of the Subscription Offering (“Rack Configuration Document”). Dell will then ship and deliver the fully populated Subscription Offering to Customer’s Site. Delivery includes inside delivery at the Site.

2. Validation and Configuration includes:

   • Perform Equipment health check (i.e. amber lights or failed parts)
   • Check/Flash BIOS, BMC, FCB/FT firmware
   •  Apply asset tagging
   • Network topology testing (i.e. cable speed test)
   • Including reconfiguration of RASR image, if applicable.
   • Electronically verify elevation per rack design
   • Electronically verify elevation per rack design Capture/Create MAC address report

3. Integration of Equipment into rack includes:

4. Unpack all Equipment and inspect all prior to installation.

5. Perform initial system power-on and boot of all Equipment to ensure no amber lights or other fault indicators are visible.

6. Review and continue all integration tasks and configurations per the Rack Configuration Document.

7. Mount the chassis and switches:

8. Mount rack related Equipment (such as rails, brackets and tray) onto the rack.

    * Mount the servers into the rack.
    * Reinstall any components that were removed in the steps above.
  2. Install PDU(s) onto the rack, as needed for the proper power configuration of the server.
  3. Install and route power cables to the server.
  4. Install and route network cables to the servers.
  5. Label all network and power cables, per device. Label rack and all other Equipment, as required.
  6. Organize, group and bind cables in an orderly fashion to allow for easy access to the servers and switches.
  7. Configure the BMC and BIOS settings.
  8. Perform full server/rack validation,
  9. Upon completion, Dell will update the Rack Configuration Document with the following information.
    1. Rack Name / Label
    2. Server Type / Label
    3. Service Tag Numbers
    4. MAC Addresses
    5. Rack Unit Location

4. Shipping of the Integrated rack includes:
5. Fully inspect rack. Package rack in corner board and wrap shipping solution for final delivery to include the shock pallet (pallet with high density foam).
6. Load rack on an “air ride” truck with hand jack, secure with load locks and ship to Customer’s Site.
7. Delivery of the integrated rack includes:
   • Upon arrival at Customer’s Site, Dell will unload the packaged rack from the truck, un-package and de-palletize the rack from the shock pallet and move the rack into a final position in the datacenter.
   1. Does not include structural modification of the data center rack, positioning into elevated shelf or flooring inside the data center or permanently attaching rack to existing structures (bolting).
   2. Does not include down stack, moving and/or removal of existing equipment or obstacles to accommodate delivery area limitations.
   3. Logistics carrier will leave Site after delivery, and any further review or assessment by the Customer of the Subscription Offering will be coordinated with Dell directly.
   • Dell will dispose of all packaging materials. This includes removal of the shipping solution upon the carrier’s departure from the Customer’s Site.
8. Rack Integration Completion
   • Customer will acknowledge by signing the Bill of Lading (BOL) or manifest forms of Dell’s carrier.
9. Other Provisions are:
   • Dell may perform all or part of the rack integration services off-site at Dell’s or other location.
   • From time to time, Dell may change the location where services are performed and/or the party performing the services; provided however, Dell shall remain responsible to Customer for the delivery of the Subscription Offering.

Additional Information regarding deployment

NOTE: Some steps in this section vary for the Dell Integrated Rack Offering (DIR) and Customer Provided Rack Offering (CPR)

1. Dell deployment steps are:
   • Hold planning sessions with Customer to create the deployment plan
   • Mount VxRail nodes into Customer-Provided Rack
   • Connect Customer-supplied cables to VxRail nodes
   • Work with Customer to uplink the APEX switches to the Customer core/border, or validate Customer-provided switches meet the requirements for VxRail implementation
   • Build and configure the VxRail cluster(s) per the plan
   • Apply software licenses, as available
   • Configure secure remote connectivity for hardware alerting and automated phone-home
   • Verify cluster health is good, and error free
   • Conduct a brief knowledge transfer session with Customer
2. For instances with no vSAN Storage type, if applicable:
   • For Fibre-channel connectivity, Customer must provision and present to the cluster (FC zoning + storage provisioning) one volume with 900GB free space.
3. Excluded from Subscription Offering Deployment:
   • Configuration of customer supplied switches
   • Installation, configuration, migration, or testing of VMs, hosts or other workloads
   •  Any configuration of client computers
   • Configuration of client or VM networks
   • vSAN Data at Rest Encryption
   • Stretched-cluster
   • Any extra add-on options or services such as Disaster Recovery (DR) with either RP4VM or vSphere replication, etc.
   • Network topology or performance assessment
   • Configuration of any Storage arrays and fibre channel switches

Customer Provided Equipment

With the Customer Provided Rack option and, in limited circumstances, when approved by Dell in writing with the Integrated Rack option, Customer may provide its equipment for use with the APEX Service. If Customer provides equipment, Customer must provide and maintain, as applicable, power distribution, switches, racks, data cables, and any other materials or software necessary to allow the other components of the Subscription Offering to operate according to its specifications (customer must provide rack and switch supported by VxRail), and ensure there is enough PDU space to fulfill the order when needed
for physical installation. Customer should provide carts, hand trucks, ladders, lifts, etc, place any equipment to be racked in the immediate area of the rack into which it will be installed, ensure that the required power outlets are installed and functional
in the location of the hardware installation, ensure that the required PDUs are installed and functional unless purchased with the product, ensure any existing equipment repositioning is completed prior to arrival and ensure any modifications needed to existing racks to accept Dell equipment are completed prior to arrival.
Customer is fully responsible for all physical and security conditions present at the Site, including but not limited to, the normal working condition and support for the equipment provided by Customer, the physical and cybersecurity measures reasonably and necessary and appropriate to protect the Customer provided equipment, the Subscription Offering and any applicable Dell or Customer personnel. Dell will not be liable for any claims or damages that may result from Customer’s failure to properly install or maintain any materials or components that Customer provides in connection with the Customer equipment. Dell will not be obligated to provide support for the Subscription Offering if such support cannot be performed without some action being taken by Customer in connection with the Customer provided equipment.

Asset Return

1. Definitions and Terms
   • As used in this document, the following definitions will apply:
   1. “Dell’s Logistics Provider” means the logistics provider acting on instructions from Dell.
   2.  “Serial Number” means the unique identifier assigned to a unit of APEX System by the manufacturer.
   3. “Shipping Document” means Dell’s Logistics Providers waybill, bill of lading or piece count documentation.
   • Scheduling of asset return includes:
   • Scheduling Pick up. Dell will assign Dell’s Logistics Provider for pick up and return of The APEX System. Dell’s Logistics Provider will contact the Customer to confirm the unit count of APEX System and schedule for pick up at the Site. Pick up will occur at a mutually agreeable date during local business hours, Monday – Friday 8:00am to 5:00pm (local time). This is typically three business days after the date of contact, but no later than 30 days from the end of the Subscription Term or Monthly Renewal Term(s), as applicable.
   • Changes/Cancellations. Customer must provide two (2) business days’ notice prior to the scheduled date for Asset Return or may incur additional fees.
   • Pick Up and Return to Dell. Dell’s Logistics Provider shall:
   • Upon arrival, contact the Customer’s site representative and proceed to the pick-up Site;
   • Record a unique serial number / service tag number for each unit of APEX System and record the number of units of APEX System being removed from the Site;
   • Bulk package the APEX System using pallets, slip sheets and shrink wrap (Note: the APEX System will not be individually boxed – see Customer Responsibilities);
   • Provide Customer with a Shipping Document for signature before leaving the Site.
   • Asset Return Customer Responsibilities are
   1. General. THE CUSTOMER SHALL BACKUP ANY DATA THE CUSTOMER DESIRES TO RETAIN PRIOR TO APEX SYSTEM BEING MADE AVAILABLE TO DELL. Dell does not perform restoration of any data or software from the APEX System.
   2. Pick Up. Prior to pick up of the APEX System, the Customer shall:
   • Have contacted Dell or their Services Delivery Manager for appropriate approval/return authorization;
   • Declare, at time of pick-up scheduling, any Site access issues, security restrictions, union labor requests, certificate of insurance requirements, dock restrictions or time restrictions;
   • Remove all confidential, proprietary, sensitive or other non-public data and any third-party software not included in Section 1.1.A of the Service Offering Description from any and all APEX Systems;
   • Uninstall seismic bolt, if it is installed, from rack;
   • Take APEX System off network and power down the APEX System to be removed;
   • Remove from APEX System and retain all loose data storage media;
   • Verify APEX System contains only computer hardware and no other products such as appliances, office equipment, biohazard waste, biohazard equipment, materials, packaging or boxes;
   • Verify APEX System is complete and properly assembled as the value for APEX System that has been disassembled (for example, hard drives, memory or batteries missing from the system) may be reduced or eliminated;
   • Decommission the APEX System and clearly separate such APEX System from other equipment not for pick up;
   • Provide a Site representative to direct Dell’s Logistics Provider to the APEX System to ensure correct equipment is removed by Dell’s Logistics Provider.
   • In case of Customer Provided Equipment, identify, power off and label Dell’s equipment before/after the Dell’s Logistics Provider shows up on Site
   3. Customer Data Removal and Data Back-Up Obligation.
   • The Customer represents and warrants that Customer has removed all confidential, proprietary, sensitive or other non-public data from the APEX System prior to Dell retaking possession as described in Section 5 of this Service Offering Description.
   • Dell will not have any responsibility for any restoration of data or software on the APEX System. Customer must back up its data before Dell performs any remedial, upgrade or other work on the Subscription Offering. If applicable law prohibits exclusion of liability for lost data, then Dell will only be liable for the cost of the typical effort to recover the lost data from Customer’s last available back-up.
   • If Customer breaches any of its obligations or warranties outlined in this document, Dell shall not be liable for any damages resulting from the Customer’s breach. Alternatively, the Customer may incur additional fees and expenses for any resulting additional time or materials, loss or damage incurred by Dell or its providers.

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