Moneris Kiosk Self Ordering System User Guide

Moneris® Kiosk Powered by UEAT
User Guide Documentation Version: 2.0
Documentation Date: 25 May 2023

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The Moneris Kiosk

Key features:

• Space saving design for various installation options:
  o Countertop
  o Floor Stand
  o Wall Mounted

• Modular functionality for various payment options:
  o P400 terminal card reader

• Built-in thermal receipt printer

• 24-inch diagonal touchscreen

Use this guide for:

• Troubleshooting:
  o P400 PIN Pad
  o Moneris Kiosk

1.1 Diagram of the front of the Moneris Kiosk
Use this diagram to get familiar with the interfaces located in the front of the Moneris Kiosk.

touching the screen.
B| Terminal cradle (with P400 device)| P400 device allows payment transaction functionality.
C| Thermal printer| Prints receipts and reports.
D| QR/Barcode reader| Scans QR codes and barcodes.

1.2 Cleaning the Moneris Kiosk
When cleaning the kiosk screen:

• UNPLUG the kiosk before cleaning.
• DO NOT spray water or cleaning solutions directly on the screen.
• DO use a damp cloth with superfine fibers and gently wipe the screen surface.
• DO use a dry cloth to remove any excess moisture or streaks.

1.3 Replacing the thermal printing paper

1. Use the opening behind the QR/Barcode scanner to open the printer drawer.
2. Lift the orange lever to open the hinged paper guide.
3. Load the paper roll, curled downwards.
4. Feed the paper through the opening on theprinter door.
5. Close the paper guide by pressing down until it latches.

Communication

The Moneris Kiosk utilizes ethernet capability to connect to the internet.
Note: Ethernet connectivity is preferred to minimize service interruptions.
Tip: In the event of a system outage, verify that the router is on and functioning, and that none of the cables have detached. If the issue continues, contact UEAT or your internet service provider for additional assistance.

Troubleshooting

3.1 P400 PIN Pad
As the Moneris Kiosk is an all-in-on payment solution, all transactions are initiated on the kiosk screen; the P400 PIN pad is used ONLY to process payments.
Note: Refunds cannot be completed using the P400 PIN Pad. This can only be done through the counter POS system. For further assistance, contact UEAT.

Note: Contact UEAT for assistance if the kiosk needs to be moved to verify this.
Cancelled transaction| If the customer cancelled the transaction on the PIN pad, the transaction will need to be re-initialized, via the kiosk app.
Connectivity issues| •Ensure the kiosk is securely plugged into the electrical outlet.
•Ensure there is internet connectivity between the router and the kiosk.
Cannot swipe a chip card using magnetic stripe reader| Ask the customer to complete the transaction using an alternate method:
•Card tap
•Chip insert
Card removed| The chip card was removed during the transaction.
1.Press the green key to clear the error message.
2.Re-start the transaction from the kiosk app.
Declined| •Advise the customer to contact their card issuer.
•OR to continue the purchase, ask the customer for another form of payment.
Last PIN Retry or Last PIN Try| The second attempt to enter a PIN for this transaction was incorrect. The customer can try one more time.
No card detected| The transaction timed out at the “Tap, insert or swipe” screen since no card was entered.
| Note: Make sure the customer is ready to enter their card, then re-try the transaction.
Printer out of paper| The printer is out of paper. Open the kiosk printer compartment and replace empty paper roll. Note: Follow steps here to replace thermal printer roll.
PIN tries exceeded| The customer keyed in an incorrect PIN too many times in a row. The transaction is declined. Request another form of payment.
Please enter PIN again| The customer entered an incorrect PIN.  Ask them to try again.
Tap failed| Ask the customer to try tapping again.  If tapping fails again, ask the customer to insert their card into the chip card reader.  If the card does not have a chip, ask the customer to swipe the card.

3.2 Moneris Kiosk

the printer tray.
2. Firmly press the round power button.
Note: The monitor and PIN pad will light up when turned on, or will dim, and then eventually darken when turned off.
The kiosk turns off automatically| Make sure the power cable is connected properly to the product and power outlet.
Internet communication issue| Verify the kiosk is connected to the internet, and that the router is functioning.
Change paper| Follow steps shown here: 1.4 Replacing the thermal printing paper.

Merchant Support

Can’t find what you are looking for?
Contact the UEAT Support Team:
Phone: 1-866-214-0061
Email: [email protected]
UEAT SUPPORT: Get Support with UEAT
NOTICE OF CONFIDENTIALITY. This document contains information that is the proprietary and confidential property of Moneris. The recipient agrees to maintain this information in confidence and not reproduce or otherwise disclose this information.
MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. All other marks or registered trade-marks are the property of their respective owners.
© 2023 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris Solutions Corporation. This document is for informational purposes only. Neither Moneris Solutions Corporation nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this document. Neither Moneris Solutions Corporation or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this document in terms of their correctness, accuracy, reliability or otherwise. Your credit and/or debit card processing is governed by the terms and conditions of your agreement(s) for merchant credit/debit card processing services with Moneris Solutions Corporation. It is your responsibility to ensure that proper card processing procedures are followed at all times. Please refer to the Moneris Merchant Operating Manual (available at: moneris.com/support ) and the terms and conditions of your applicable agreement(s) for credit/debit processing or other services with Moneris Solutions Corporation for details. (May 2023)

User Guide – Moneris Kiosk | Confidential property of Moneris Solutions

References

• Support | Moneris
• Contact Our Support Team, They're Just a Phone Call Away | UEAT

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