AKCP SP2 Plus Email Setup User Guide
- June 10, 2024
- AKCP
Table of Contents
AKCP SP2 Plus Email Setup
First the SMTP Setup. Main Menu >> Settings >> SMTP:
The SMTP server configuration options are shown here, it’s required to be set up for the Email actions.
Fill out all parameters; the address in the Email From parameter will be used by the Email actions by default, but you could change it if your mail server supports it (when it’s not required to match the SMTP user for example).
- SSL/TLS and STARTTLS are supported for the connection security.
You could also turn off any email sending from the unit by disabling the Send Email option.
Settings for Gmail & NEW Update (see below)
Important Note: Another customer reported recently that it appears that
Google updated their Gmail account with their two-step authentication without
them knowing and was the cause for a failed test to send an email. After they
checked this, their notifications were back online and working.
You can use a Gmail account to send Email alerts with the settings shown on
this screenshot below.
Important: before this will work, you’ll need to set up an additional
setting in your Google account.
Open Gmail in a web browser and go to Settings / Accounts and Import / Other
Google Account settings.
Then from the Account settings open Security tab / Enable Less Secure Apps
NEW UPDATE regarding Gmail
Google has terminated the Gmail account support to less secure apps beginning
on May 30th 2022.
https://support.google.com/accounts/answer/6010255?hl=en#zippy=
Our SP+ devices Email sending using the straight Gmail passwords with the
“Allow less secure apps” will be & are affected directly by this change. Email
sending with that method will fail on, or after this date.
However, Google offers a login method called “App passwords”.
https://support.google.com/accounts/answer/185833#zippy= The feature creates
a unique, 16 characters long password to access your Google account on a
desired feature. It can be easily created in the Google Account setting =>
Security => Signing in to Google => App passwords.
App passwords let you sign in to your Google Account from apps on devices that
don’t support the 2-Step Verification. You’ll only need to enter it once so
you don’t need to remember it.
Sign in with App Passwords https://support.google.com/accounts/answer/185833
Turn on 2-Step Verification
https://support.google.com/accounts/answer/185839 Here are the screen shots
and short instructions on how to create the App password.
-
Go to your Google Account. https://myaccount.google.com/
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Select Security.
-
Under “Signing in to Google,” select App Passwords. You may need to sign in. If you don’t have this option, it might be because:
2-Step Verification is not set up for your account.
2-Step Verification is only set up for security keys.
Your account is through work, school, or other organization. You turned on Advanced Protection.
-
Choose Select app and choose the app you are using and then Select device and choose the device you’re using and then Generate.
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The App password is the 16-character code in the yellow bar on your device. Replace your Gmail password on AKCP devices with this password, the other SMTP configurations can be left unchanged. SEC (securityProbe): Edit the Email notification actions in Notification => Action page, edit system SMTP settings in Setings => System Maintenance page. SP+ (SP2+ &SPX+): Edit the SMTP settings in Settings => SMTP page.
Important Note: Please keep in mind that in our testing we found that the
same, or similar app password can be reused for multiple AKCP base units.
However, this depends on Google and whether this will be accepted. We cannot
guarantee that the same app passwords will not be rejected by Google in the
future when they detect multiple devices using the same app passwords.
Moreover, to avoid possible issues we would highly suggest you create
different app passwords for each AKCP device where you need to log into, or
for every SP+ or securityProbe’s if you have multiple AKCP base units.
Setup the Email Action
Now you need to setup the Email action and tie this to a sensor.
You can use the Email Action to send a notification by email when a sensor
reaches a certain threshold.
Note: The SMTP server settings needed to be configured on the unit,
before this action works which we already went through above.
All email actions will use this SMTP server for sending emails.
After clicking “Next” you will get a page where you can input the e-mail name
and message. Press the “Customize” button and the fields will re-write in a
format that will allow for an automated e-mail that will display the sensor
information.
For all possible macro values (dynamic text values starting with $) you can
see a detailed list in the notifciations manual
These parameters set the maximum number of times to send the email
notification and the time interval between each notification.
If you click on the Finish and Setup Notification button, this will launch the
Link Notification Wizard where you can use the new action for making a
notification where you will link your connected sensors to the email
notifications.
Settings for office365
Important Note: Sending office365 email alerts are only supported on the
SP+ F7 & H7 units running the latest firmware on our website and are not
supported on the older F4 type SP+ units.
First you need to ensure that the SMTP settings and the email action
configuration are correct as follows (our account is used as an example
):
Very important: the “Mail from” parameter must match the same as the SMTP
login parameter in the settings.
The mail servers are strict about the “mail from” parameter for antispam
methods, and it cannot be different than the email login setting.
Please also check our SP+ Knowledge Base using this link:
https://www.akcp.com/knowledge-base/sensorprobe-plus-series-knowledge-base/
Email Troubleshooting
- A. Check with your local system administrator to ensure all the settings you have entered into the email alert settings on the unit are correct and you can ping your SMTP server.
- B. Ensure your unit(s) is running the latest version of firmware that is on our website support portal.
- C. Check the SP+ units Notification manuals for more details on the settings etc.
- D. The maximum email addresses that can be added to the email action is 10.
- E. Check your network & the DNS settings in the SP+ units web UI. This might be incorrect, then the unit cannot resolve the name of the server.
- F. Try using the IP address of the SMTP server after making sure you can ping it from the same network the unit is configured on.
- G. Check the system logs to ensure the alerts are being sent from the unit and if so, check your spam filter where the emails are being sent to.
- H. Also, MS changed the Hotmail/Outlook mail’s SMTP settings, the smtp.live.com server is not supported anymore. It should be changed to: smtp-mail.outlook.com
Please contact support@akcp.com if you have any
further technical questions or problems.
Thanks for Choosing AKCP!
Documents / Resources
| AKCP
SP2 Plus Email
Setup
[pdf] User Guide
SP2 Plus, SPX Plus, office365, SP2 Plus Email Setup, Email Setup
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