Ceridian Clock Dayforce Touch User Manual

Ceridian Clock Dayforce Touch User Manual

IMPORTANT SAFETY INSTRUCTIONS

To reduce the risk of fire, electric shock and/or injury, observe the following safety precautions:

• Do not spill any type of liquid on the equipment.
• Do not attempt to service this product yourself. Opening or removing the cover may expose you to dangerous voltage or other risk. Refer servicing to qualified service personnel. Never open the device yourself.
• Do not touch the equipment and its connected cables during an electrical storm; there may be a risk of electric shock.

REGULAR MAINTENANCE AND TROUBLESHOOTING
Keep your DF Touch Clock in optimal condition by following all the instructions that are included within this manual and/or marked on the product.

HANDLING PRECAUTIONS

• Do not subject the touchscreen to mechanical shock (e.g., dropping or striking). Mechanical shock could damage the glass display.
• If the touchscreen glass is damaged, the liquid crystal fluid inside could leak out. Avoid contact with the liquid crystal fluid. If the liquid crystal fluid comes into contact with your skin or clothes, promptly wash it off using soap and water.
• Do not apply excessive force to the display surface or adjoining areas. Excessive force will distort the image on the display.
• Do not use hard or sharp implements to operate the touchscreen. Operating the touch screen with implements harder than a finger could scratch the display.
• Do not attempt to disassemble the LCD Module.

CLEANING

If the display surface is contaminated, moisten a use a soft cloth and isopropyl alcohol to clean it. Other cleaners such as ketone (e.g., acetone), and/or aromatic solvents (e.g., benzene und toluene) may damage the display. Do not use abrasives, thinners, solvents or aerosol cleaners (i.e., spray polish). Any aromatic solvents, keytones, etc. that may enter through holes in the touch panel will cause damage.
Keep the ventilation slots clear of obstructions, dust buildup and liquids. Do not spray liquids directly into the unit; avoid liquids entering into the unit.

WARNING: This equipment shall be installed and used within an environment that provides the pollution degree max 2 and over-voltages category II non- hazardous locations, indoor only. It is designed to be installed, serviced and/or repaired by service persons only [service person is defined as a person having the appropriate technical training and experience necessary to be aware of the hazards to which a person may be exposed in performing a task and of measures to minimize the risks to other persons]. The end user cannot replace any of the parts within the unit, other than the battery (which is optional and is not part of the standard offering). These safety instructions should not prevent you from contacting the installer or Dayforce HCM administrator to obtain any further clarification and/or answers to your concerns.

MAINTENANCE

With normal use, the system requires minimal maintenance. We recommend, however, that the standby batteries be replaced every 3-5 years.

SPECIFICATIONS

This document describes the technical specifications of the DF Touch clock terminal.

• Display and Keypad
  Capacitive Touch, 7 inch, 1024×600 pixels, hardened glass surface. 6.2 Processor
  CPU: 1GHz Dual Core ARM Cortex A9
  RAM: Memory 1GByte 528 MHz SoDIMM, Non-volatile FLASH memory 8GByte

• Environment

  • Operating temperature: 0° to 40°C (32° to 104°F)
  • Storage temperature: -30° to 80°C (-22° to 176°F)
  • Humidity: 10% to 90% relative humidity, non-condensing.

• Power Supply

  • Input Power Jack:
    24 VDC ±5%, 0.75 A, 20 W maximum
    2.5mm barrel connector, center positive.
    Power over Ethernet (PoE) IEEE 802.3at Type2, absolute operating input voltage
    42.5-57VDC, nominal draw 10Watts, max 20Watts.

  • Optional: External power supply

  • Input voltage 110-250 VAC, 0.5 A, 50/60Hz

  • Optional: Battery backup with Charger

  • Discharge life: 1.5 hours at 23°C (73°F)

  • Charge time: 16Hrs (on first use)

  • Charging (normal): 0° to 45°C (32° to 113°F)

  • Storage: -20° to 35°C (-4° to 95°F)

  • Discharging (battery): -20° to 60°C (-4° to 140°F)

• Operating System
  Android 4.0.4 (ICS)
  Android 6.0.1 (Marshmallow) – Available Q4 2018

• Application Programs
  Dayforce Clock Program
  Dayforce Self Service

• Enclosure
  Plastic ABS/PVC Composite

• Wall-mount Options
  10 Degree metal
  40 Degree metal (extra cost – good for camera use)

Internet Connectivity
IEEE 802.3 10/100BASE-T/1000BASE-T Ethernet using TCP/IP communication protocol and CAT-5 cable, cable lengths between the terminal and an Ethernet network hub can be up to 328 wire-feet.
DHCP (Dynamic Host Configuration Protocol) is implemented to assign IP addresses for the terminal, host and router. Static IP addresses may also be assigned manually via the touch screen.
The terminal supports the use of DNS servers to convert host names to host IP addresses in both DHCP and static IP modes.
Optional Wi-Fi 802.11 b/g/n

• Only 2.4Ghz bandwidth is supported – 5Ghz is not supported

• Camera
  Integrated camera with 3 Megapixels resolution and torch flash.

• LED
  Three-color LED (red, green, blue) for status display

• External ports
  Two USB ports for specific and Ceridiancertified external devices:

• Optional Readers & Modules (extra cost)

  • Fingerprint Biometric reader
  • Barcode slot reader (visible or infra-red light)
  • Magnetic slot reader
  • Proximity reader (125Khz or 13.5Mhz – for HID Proxpoint™, iClass™, Mifare™, NFC)

• Barcode Reader
  Symbologies decoded:

  • Standard Code 39
  • Full ASCII Code 39
  • Code 11
  • Code 93
  • Code 128
  • Codabar
  • Interleaved 2 of 5
  • Industrial 2 of 5
  • Matrix 2 of 5
  • UPC-A/UPC-E
  • EAN-8/EAN-13
  • EAN/UCC 128
  • China Postal Code
  • MSI Plessy Code
  • UK Plessy Code
  • IATA Code
  • Telepen Code
    Resolution 6 mils (PCC – 90%)
    Print contrast ration > 60%
    Bars must be centered 11mm from the edge of the card and should be 10mm high or more. There must be at least 6mm white space on both sides of the bar code.

• Terminal Block
  Optional relay output and digital input.
  Two Form C relay outputs; 1A at 30V DC
  Two Optically Isolated Inputs; 24V DC, 1.2Kohm

• Certifications
  CE Mark, FCC Part 15 Class A
  Time Synchronization
  Terminal uses web service to synchronize its time with Dayforce servers.

• Dimensions (Approximate)

  • 11 in (28cm) wide
  • 5.5 in (14cm) high
  • 2.25 in (6cm) deep without wall-mount
  • 3 in (7.5cm) deep with 10 degree wall-mount
  • Weight about 4.4 lbs (2Kg) with packaging

BATTERY PACK (OPTIONAL)

A battery pack is not shipped with the clock, but can optionally be added if requested.
To use the battery, you must first plug it into the clock; place the battery socket lightly over the battery plug as pictured in the figure below. Gently tilt the connector tab slightly towards the battery while pushing down with your finger. The socket will clear the plastic housing and slide down.

BATTERY PACK INSTALLATION INSTRUCTIONS

Disclaimer: These instructions are for battery pack model L18650-2ACR, manufactured by Fedco Batteries. Use of any other battery is not covered by this document is potentially hazardous and will void the Dayforce Touch Clock warranty. 8.1 L18650-2ACR Battery Instructions
This product may be supplied with a rechargeable Lithium Ion battery. The following are important safety instructions for using, storing, and disposing of the battery.

Disposal for Li-Ion Battery Pack
The rechargeable battery contains the following components that must be disposed of in accordance with local regulations: Lithium Ion cells. CAUTION: When the battery is worn out, insulate the connector terminals with adhesive tape or similar material before disposal Misuse or improper disposal of the battery pack may cause the battery to become very hot, ignite, or explode.
When disposing of a battery pack, contact your local waste disposal service provider regarding local restrictions on the disposal and recycling of batteries.

Storage and Safety Information for the L18650-2ACR Battery
Do not crush, puncture, incinerate, short-circuit, disassemble, immerse in water, expose to strong mineral oxides, or heat the battery over 60 degrees Celsius. Exposure to battery contents may be harmful. In case of eye exposure, flush with water for 15 minutes without rubbing and seek medical attention. In the case of skin exposures, wash affected area with liberal amounts of water for at least 15 minutes and seek medical attention.
When not in use, store batteries between -20 degrees Celsius and 35 degrees Celsius. In case of fire, use CO2, dry chemical powder, or alcohol resistant foam extinguishers.

Installing the L18650-2ACR Battery
The L18650-2ACR Battery resembles the figure below:        Place the metal clip over the battery as shown in the following figure: Slide the battery with clip into the back of the terminal so that the metal clip is under the plastic tab as pictured in the following figure: Then, snap it down so that the two cutouts on the side snap under the plastic tabs on the side of the battery clip. Removing the L18650-2ACR Battery
Disconnect the white battery connector, and loosen the plastic tabs by pulling apart as shown, and remove the battery:   Handle, store, and dispose of the battery according the safety instructions above.

Battery Charging and Forming.
Power the unit from the AC/DC wall adapter or PoE.
New clocks will automatically form the batteries. The forming procedure will fully charge the battery over a period of about 24 hours, then allow it to

discharge before charging it again and repeat this until 3 cycles have been completed. If a battery is replaced, you can initiate the battery forming sequence manually by using the administrative function provided. The clock is fully functional during the forming process.

Notes:

1. A system running on battery power can be shut down by pressing the reset button which is located along the bottom edge of the unit. This button can be pressed using a paper clip or small screwdriver.
2. If operation on battery power is attempted before the battery reaches full charge, there may be insufficient voltage to transition to battery powered operation and the system will stop operating. Place the system back on AC/DC wall adapter or PoE power. Press the reset button if necessary to shut it down.

CAMERA USE APPLICATION NOTES

The following best practices are recommended for recording punches using camera validation:

• The puncher’s face should be well lit and be between 18 and 30 inches from the camera lens (which is on the top center of the screen).

• There should not be any other faces in the view of the camera because the software will then not be able to decide which face to capture.

• There should not be a lot of movement behind the puncher. For this reason, the clock should not be mounted in busy areas if the camera function is to be used.

• There should not be a light source in the camera’s view.
  There are two camera validation options:

• Face detection and capture: The clock captures an image of the user’s face and saves it in the client’s instance so that it can then optionally be viewed on the timesheet. This option uses a great deal of data storage.

• Facial recognition: Employees are enrolled for verification (i.e., their image is taken, saved, and distributed to clocks). When employees punch, the clock attempts to validate that the image it sees corresponds to the saved image.
  The estimated punch rate when using camera validation should be between 1 and 6 per minute depending on the option selected.

INSTALLATION INSTRUCTIONS

The DF Touch Clock has two parts: the clock and the wall-mount. The Clock is shipped in a cardboard carton together with the wall-mount, keys for the lock, a 5 ft Ethernet cable, and the external power supply.
If necessary, detach the clock from the wall-mount using the key supplied. Insert the key into the lock at the bottom of the wall-mount and turn clock- wise 90 degrees, then lift the clock up and away from the wall-mount. To install the wall mount, you will need four #8 screws and (if necessary) the appropriate wall plugs.

Installing the wall-mount
Install the clock in areas that are well lit and not exposed to very hot, cold, damp or dusty conditions. Install the wall-mount exactly horizontally. Use the holes marked A in Figure 1 to mount the clock to a wall, or the holes marked B to attach the wall-mount to a standard NEMA double gang electrical box.
The recommended height for mounting the clock differs depending on your organization’s needs:

• To accommodate users in wheelchairs, install the wall-mount with its top edge 48 inches from the ground.
• If the camera feature will be used, or if wheelchair access is not required, install the wall mount with its top edge 56 inches from the ground.
  If the wall-mount is attached to an electrical box, insert the low-voltage power cable and network cable through the wall. If the wall-mount is attached to a wall, insert these cables through the cable slot.
  Figure 2 shows a wall-mount attached to the wall with the low-voltage and network cables fed through the cable slot into the lock area. The cam lock arm must be at 90 degrees to the wall.

Connecting and attaching the clock
With the clock held close to the wall-mount, insert the cable plugs into the appropriate receptacles. Figures 3 and 4 show the clock with cables connected.
With the cables connected, position the three hangers on the rear housing over and above the hooks on the wall mount, using the tab at the top of the clock as a guide. Then, push the clock down into the hooks.
With the clock firmly on the hooks, rotate the key 90 degrees counter- clockwise to secure the lock to the wall-mount. Finally, remove the key from the lock.

Removing the clock
To remove the clock from the wall-mount, insert the key into the lock and turn clockwise 90 degrees. You can then lift the clock off the hooks and detach the cables.

Note re Power Supply
Clocks are supplied with both an external low current power pack which delivers 24V DC and Power over Ethernet (PoE) functionality. The external power pack need not be connected when PoE is available from the Ethernet switch.

NETWORKING INFORMATION

The Ceridian DF Touch clocks have been designed to automatically communicate with the Ceridian servers in the cloud when powered up and connected to the internet. All clocks must be assigned (registered) to a client in the Ceridian Admin Server by Ceridian personnel. Clocks will not connect if they have not been properly assigned. Clients must provide the clocks with the ability to obtain its IP addresses via DHCP. Alternatively, IP addressing can be manual by using the static IP addressing function provided.

Clients protected by a Firewall must allow the clocks to communicate through ports TCP 443 and TCP 80.
Inter-clock communications uses port TCP 7750 within the local network so this port should not be blocked within the local network.
The internet domain address used by the clocks is usually dayforcehcm.com. 11.1 Starting Up for the first time The loader program will be loaded from the clock’s non-volatile memory.

Registration Pending Screen
The message, “This time clock is not registered. Please contact your system administrator for assistance” means that the clock is communicating with the Ceridian Servers but has not been assigned. The message, ‘To register the time clock connect it to your network and press “Register Now”’ means that the clock is not connected to the Internet.
Clocks with a Ceridian Clock Program Loaded show a round green dot (the status indicator) in the lower left hand of the screen to indicate that the clock is communicating successfully. An orange (yellow) indicator means that there may be a communications problem.

TROUBLESHOOTING NETWORK CONNECTIVITY

Does the clock have an IP address?
Use Administrator Mode (Refer to the “Dayforce Touch Clock Guide”) to view the IP address. If there is no IP address, please check the following:

• that the Ethernet cable is connected to a live port, and
• that the DHCP server is functioning or if IP addresses are manually set that all the IP information has been entered appropriately.

Testing network access
Try to ping the IP address of the clock. If there is no ping response try resetting the clock (see reset instructions below).
Check that your firewall is not blocking the clock (ports TCP 443 and TCP 80 must be unblocked).
Disconnect the clock from the Ethernet port and connect a computer to the port then use a browser to access the following internet site:
https://punch.dayforcehcm.com/deviceservices/DeviceServiceJSON.svc

You should see the following reply:

You don’t need to compare the entire message; as long as the page starts with “Service”, and the first part of the message is similar, it means you have connectivity to the Ceridian server. If you get an obviously different message (e.g., “Cannot display the webpage”), then there is an issue preventing access to the Ceridian server.

1. If you get the “Service” page as described in the previous step, but the clock is still not connecting (yellow status icon), then please send the following information to the project team who will forward it to Ceridian for further investigation:
   • Screenshots of the browser when attempting to access the links from step 1.
   • The clock IP and MAC addresses. For more information about finding these addresses, refer to the Clock Information section later in this manual.

RESETTING THE CLOCK

Reset the clock by pressing the reset button at the bottom of the clock. Use a small flat head screwdriver (or the end of a paper clip) to reach the button and press gently, as depicted in section 8.3 of this document. Alternatively, use the Reset control on the Administrator Mode Screen, or (if there is no battery backup installed), temporarily remove external power from clock.

CLOCK INFORMATION AND SETUP STATIC IP

1. On the home screen, touch and hold the Welcome to Dayforce HCM message.
   After a few seconds, the application prompts you to type the admin mode PIN:

2. Type the administrator mode PIN.
   Note: The default PIN is 4110, but may be changed without notice by system administration.

3. Tap the Enter button.
   The clock displays the Administrator Mode screen. To view the current clock IP and MAC address, tap Clock Information.
   To set up Static IP:

4. Tap Network Setup and choose Ethernet Configuration.

5. Clear the Use Dynamic IP Address check box.

6. Type the following information into the appropriate fields:

  * IPv4 Address
  * Subnet Mask
  * Default Gateway
  * Primary DNS Server
  * Secondary DNS server
4. Verify the IP address on the Clock Information screen.

COMPLIANCE INFORMATION

FCC STATEMENT
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the Federal Communication Commission (FCC) rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by doing one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm during normal operation and must not be co-located or operating in conjunction with any other antenna or transmitter.

INDUSTRY CANADA STATEMENT
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3 (B)/NMB-3(B)
This equipment complies with ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co- located or operating in conjunction with any other antenna or transmitter.

Model: DFTouch (WR)
FCC ID: 2AC2N-DFTOUCHWR
IC ID: 12286A-DFTOUCHWR
Contains Transmitter Modules

• FCC ID: RYK-WUBR170GNM

• IC ID: 6158A-WUBR170GNM
  OR

• FCC ID: Z64-WL18SBMOD

• IC ID: 4511- WL18SBMOD

• FCC ID: 2AJLM-UNT1422

• IC ID: 21879-UNT1422
  Model: DF Touch (W)

Contains Transmitter Module:

• FCC ID: RYK-WUBR170GNM

• IC ID: 6158A-WUBR170GN
  OR

• FCC ID: Z64-WL18SBMOD

• IC ID: 4511- WL18SBMOD

Ceridian HCM, Inc
3311 East Old Shakopee Road
Minneapolis 55425 MN.
For support call +1 866 748-7066

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