Symetix Prism 0x0 and 4×4 User Guide

: June 3, 2024
: Symetix

Symetix Prism 0x0 and 4×4

Symetix-Prism-0x0-and-4x4-PRODUCT

What Ships in the Box

Prism 0x0 or Prism 4×4 hardware device.
A North American (NEMA) or Euro IEC power cable. You may need to substitute a cable appropriate for your locale.
30 Watt, 100-240 VAC input, 56 VDC output, PoE+ injector.
12 detachable 3.5 mm Phoenix® connectors (Prism 4×4 only).
A 3’ CAT5e RJ45 cable.
This Quick Start Guide.

What You Need to Provide

A Windows PC with 1 GHz or higher processor and:

Windows 7 or higher.
250 MB free storage space.
1280×1024 graphics capability.
16-bit or higher colors.
Internet connection.
512 MB or more of RAM as required by your operating system.
Network (Ethernet) interface.
CAT5e/CAT6 cable or an existing Ethernet network.

Getting Help

Composer, the Windows software that configures Prism 0x0 and Prism 4×4 hardware, includes a help file that acts as a complete User’s Guide for both hardware and software. If you have questions beyond the scope of this Quick Start Guide, contact our Customer Support Group in the following ways:

Tel:
+1.425.778.7728 ext. 5 6:00 am to 5:00 pm PST Monday through Friday
Web: https://www.symetrix.co
Email: support@symetrix.co
Forum: https://forum.symetrix.co

Note:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment under FCC rules.
Cet appariel numerique de la classe B respecte toutes les Exigences du Reglement sur le materiel brouilleur du Canada.

Important Safety Instructions

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water. This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
Clean only with dry cloth.
Do not block any ventilation openings. Install only in accordance with the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
This apparatus shall be connected to a mains socket outlet with a protective earthing connection. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
Ensure proper ESD control and grounding when handling exposed I/O terminals.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug cord is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

WARNING: TO REDUCE THE RISK OF FIRE

ELECTRIC SHOCK DO NOT EXPOSE
THIS EQUIPMENT TO RAIN OR MOISTURE

SEE OWNERS MANUAL. VOIR CAHIER D’INSTRUCTIONS.
No user serviceable parts inside. Refer servicing to qualified service personnel.

The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user of the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product (i.e. this Quick Start Guide).
CAUTION: To prevent electric shock, do not use the polarized plug supplied with the device with any extension cord, receptacle, or other outlets unless the prongs can be fully inserted.
Power Source: This Symetrix hardware uses a universal input supply that automatically adjusts to the applied voltage. Ensure that your AC mains voltage is somewhere between 100-240 VAC, 50-60 Hz. Use only the power cord and connector specified for the product and your operating locale. A protective ground connection, by way of the grounding conductor in the power cord, is essential for safe operation. The appliance inlet and coupler shall remain readily operable once the apparatus has been installed.
Lithium Battery Caution: Observe the correct polarity when changing the lithium battery. There is a danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type. Dispose of used batteries according to local disposal requirements.

Software Installation

Composer is the software that provides real-time set-up and control of Prism 0x0 and Prism 4×4 from a Windows PC environment. Use the following procedure to install Composer on your computer. From the Symetrix web site (http://www.symetrix.co):

Download the Composer software installer from the Symetrix web site.
Double-click on the file you just downloaded and follow the on screen directions to install.

After installing the software, refer to the Help File for full connection and configuration information.

PHY Dante Devices

The device Dante port should not be used to power the DSP. This device does not have an internal switch. The Ethernet jack is connected directly to the Dante PHY (Ethernet physical transceiver), as opposed to through a switch. This means you must connect the Dante port to a switch before connecting it to another Dante device to avoid frequent audio dropouts on Dante channels. This includes many Ultimo-based devices on the market as well as the specific Symetrix hardware listed below:

Prism (4×4, 8×8, 12×12, and 16×16)
xIn 4
xOut 4
xIO 4×4

Network Setup

About DHCP

Prism 0x0 and Prism 4×4 boot with DHCP enabled by default. This means that as soon as you connect it to a network, it will look for a DHCP server in order to obtain an IP address. If a DHCP server is present, Prism 0x0 and Prism 4×4 will obtain an IP address from it. This process may take several minutes. With your PC attached to the same network, and thus getting its IP address from the same DHCP server, all will be ready to go. If your network does not have a DHCP server, Prism 0x0 and Prism 4×4 will not be able to obtain an IP address. While waiting, Prism 0x0 and Prism 4×4 will default to a private IP address in the range of 169.254.x.x where x.x is the last four alphanumeric characters of Prism 0x0 and Prism 4×4’s MAC address (MAC address hex value is converted to decimal for IP address). Prism 0x0 and Prism 4×4’s MAC address can be found on a sticker on the bottom of the hardware. When there is no DHCP server present to assign IP addresses to either Prism 0x0, 4×4, or your PC, you may need to configure your PC with a static IP in the range of 169.254.x.x with a Subnet Mask of 255.255.0.0 in order to communicate with Prism 0x0 and Prism 4×4 in a direct connect mode. However, if your PC is using the default network settings, it should also have automatically self-assigned a similar private IP address in the range of 169.254.x.x, and if this is the case, you should be able to connect to Prism 0x0 or Prism 4×4 directly. Even if the PC’s default settings have been changed, Prism 0x0 and Prism 4×4 will try to establish communications by setting up appropriate routing table entries to reach devices with 169.254.x.x addresses.

Connecting to Prism 0x0 and Prism 4×4 from a host computer on the same LAN
Both Prism 0x0, Prism 4×4, and the host computer require the following 3 items:

IP Address – The unique address of a node on a network.
Subnet Mask – Configuration that defines which IP Addresses are included in a particular subnet.
Default Gateway (optional) – The IP address of a device that routes traffic from one subnet to another. (This is only needed when the PC, Prism 0x0, or Prism 4×4 are on different subnets).

If you are adding Prism 0x0 or Prism 4×4 to an existing network, a network administrator will be able to provide the above information or it may have been provided automatically by a DHCP server. For security reasons, it is not recommended to put Prism 0x0 or Prism 4×4 directly on the Internet. If you do, a network administrator or your Internet Service Provider can provide the above information. If you are on your own private network, directly or indirectly connected to Prism 0x0 or Prism 4×4, you may allow Prism 0x0 or Prism 4×4 to choose an automatic IP address or you may choose to assign it a static IP address. If you are building your own separate network with static assigned addresses, you may consider using an IP Address from one of the “Private-Use” networks noted in RFC-1918:

172.16.0.0/12 = IP Addresses 172.16.0.1 through 172.31.254.254 and a Subnet Mask of 255.240.0.0
192.168.0.0/16 = IP Addresses 192.168.0.1 through 192.168.254.254 and a Subnet Mask of 255.255.0.0
10.0.0.0/8 = IP Addresses 10.0.0.1 through 10.254.254.254 and a Subnet Mask of 255.0.0.0

Connecting to Prism 0x0 and Prism 4×4 through a Firewall/VPN
We have successfully tested control of Prism 0x0 and Prism 4×4 through a firewall and VPN, but are unable to guarantee the performance of these types of connections at this time. Configuration instructions are specific to each firewall and VPN, so specifics are not available. Additionally, wireless communications are also not guaranteed, though they have also been successfully tested.

Configuring IP Parameters

Locating Hardware

Discovery of, and connection to, Prism 0x0 and Prism 4×4 hardware is done with the Locate Hardware dialog found under the Hardware menu or by clicking the Locate Hardware icon in the tool bar or on a particular Prism 0x0 or Prism 4×4 unit itself.

IP Configuration with Composer

The Locate Hardware dialog will scan the network and list available units. Select the Prism 0x0 or Prism 4×4 unit you wish to assign an IP address to and click the Properties button. If you wish to assign Prism 0x0 or Prism 4×4 a static IP address, select “Use the following IP address” and enter the appropriate IP Address, Subnet mask and Gateway. Click OK when finished. Now, back in the locate hardware dialog, ensure the Prism 0x0 or Prism 4×4 device is selected and click “Select Hardware Unit” to use this Prism 0x0 or Prism 4×4 hardware in your Site File. Close the Locate Hardware dialog.

WARNING
The RJ45 connectors labeled “ARC” are only for use with the ARC series of remotes. DO NOT plug the ARC connectors on Symetrix products into any other RJ45 connector. The “ARC” RJ45 connectors on Symetrix products can carry up to 24 VDC / 0.75 A (class 2 wiring) which can damage Ethernet circuitry.

ARC Pinout

The RJ45 jack distributes power and RS-485 data to one or more ARC devices. Uses standard straight-through UTP CAT5/6 cabling

Warning! Refer to the RJ45 Warning for compatibility information.

The Symetrix ARC-PSe provides serial control and power distribution over standard CAT5/6 cable for systems with more than 4 ARCs, or when any number of ARCs are located long distances from a Symetrix DSP unit.

Declaration of Conformity

We, Symetrix Incorporated, 6408 216th St. SW, Mountlake Terrace, Washington, USA, declare under our sole responsibility that the product:
Prism 0x0 and Prism 4×4
to which this declaration relates, is in conformity with the following standards:
IEC 60065, RoHS, EN 55032, EN 55103-2,
FCC Part 15, ICES-003
The technical construction file is maintained at:
Symetrix, Inc.
6408 216th St. SW
Mountlake Terrace, WA, 98043 USA
The authorized representative located within the European Community is:
World Marketing Associates
P.O. Box 100
St. Austell, Cornwall, PL26 6YU, U.K.
Date of issue: October 20, 2016
Place of issue: Mountlake Terrace, Washington, USA Authorized signature

The Symetrix Limited Warranty

By using Symetrix products, the Buyer agrees to be bound by the terms of this Symetrix Limited Warranty. Buyers should not use Symetrix products until the terms of this warranty have been read.

What is Covered by this Warranty

Symetrix, Inc. expressly warrants that the product will be free from defects in material and workmanship for five (5) years from the date the product is shipped from the Symetrix factory. Symetrix’s obligations under this warranty will be limited to repairing, replacing, or partially crediting original purchase price at Symetrix’s option, the part or parts of the product which prove defective in material or workmanship within the warranty period, provided that the Buyer gives Symetrix prompt notice of any defect or failure and satisfactory proof thereof. Symetrix may, at its option, require proof of the original date of purchase (copy of original authorized Symetrix Dealer’s or Distributor’s invoice). Final determination of warranty coverage lies solely with Symetrix. This Symetrix product is designed and manufactured for use in professional audio systems and is not intended for other usage. With respect to products purchased by consumers for personal, family, or household use, Symetrix expressly disclaims all implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose. This limited warranty, with all terms, conditions and disclaimers set forth herein, shall extend to the original purchaser and anyone who purchases the product within the specified warranty period from an authorized Symetrix Dealer or Distributor. This limited warranty gives the Buyer certain rights. The Buyer may have additional rights provided by applicable law.

What is not Covered by this Warranty

This warranty does not apply to any non-Symetrix branded hardware products or any software even if packaged or sold with Symetrix Products. Symetrix does not authorize any third party, including any dealer or sales representative, to assume any liability or make any additional warranties or representation regarding this product information on behalf of Symetrix. This warranty also does not apply to the following:

Damage caused by improper use, care, or maintenance or failure to follow the instructions contained in the Quick Start Guide or Help File.
Symetrix product that has been modified. Symetrix will not perform repairs on modified units.
Symetrix software. Some Symetrix products contain embedded software or apps and may also be accompanied by control software intended to be run on a personal computer.
Damage caused by accident, abuse, misuse, exposure to liquids, fire, earthquake, acts of God, or other external causes.
Damage caused by improper or unauthorized repair of a unit. Only Symetrix technicians and Symetrix international distributors are authorized to repair Symetrix products.
Cosmetic damage, including but not limited to, scratches and dents, unless failure has occurred due to a defect in materials or workmanship within the warranty period.
Conditions caused by normal wear and tear or otherwise due to the normal aging of Symetrix products.
Damage caused by use with another product.
Product on which any serial number has been removed, altered or defaced.
Product that isn’t sold by an authorized Symetrix Dealer or Distributor.

Buyer Responsibilities

Symetrix recommends the Buyer make backup copies of site files before having a unit serviced. During service it is possible that the site file will be erased. In such an event, Symetrix is not responsible for the loss or the time it takes to reprogram the site file. Legal Disclaimers and Exclusion of other

Warranties

The foregoing warranties are in lieu of all other warranties, whether oral, written, express, implied or statutory. Symetrix, Inc. expressly disclaims any IMPLIED warranties, including fitness for a particular purpose or merchantability. Symetrix’s warranty obligation and Buyer’s remedies hereunder are SOLELY and exclusively as stated herein.

Limitation of Liability

The total liability of Symetrix on any claim, whether in contract, tort (including negligence) or otherwise arising out of, connected with, or resulting from the manufacture, sale, delivery, resale, repair, replacement or use of any product will not exceed the retail price of the product or any part thereof which gives rise to the claim. In no event will Symetrix be liable for any incidental or consequential damages, including but not limited to, damage for loss of revenue, cost of capital, claims of Buyers for service interruptions or failure to supply, and costs and expenses incurred in connection with labor, overhead, transportation, installation or removal of products, substitute facilities or supply houses.

Servicing a Symetrix Product

The remedies set forth herein shall be the Buyer’s sole and exclusive remedies with respect to any defective product. No repair or replacement of any product or part thereof will extend the applicable warranty period for the entire product. The specific warranty for any repair will extend for a period of 90 days following the repair or the remainder of the warranty period for the product, whichever is longer. Residents of the United States may contact the Symetrix Technical Support Department for a Return Authorization (RA) number and additional in-warranty or out-of-warranty repair information. If a Symetrix product requires repair services outside of the United States please contact the local Symetrix dealer or distributor for instructions on how to obtain service. Products may be returned by Buyer only after a Return Authorization number (RA) has been obtained from Symetrix. Buyer will prepay all freight charges to return the product to the Symetrix factory. Symetrix reserves the right to inspect any products which may be the subject of any warranty claim before repair or replacement is carried out. Products repaired under warranty will be returned freight prepaid via commercial carrier by Symetrix, to any location within the continental United States. Outside the continental United States, products will be returned freight collect.

www.symetrix.co | +1.425.778.7728

References

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