Taqt T1001 Creative Studio User Manual
- October 27, 2023
- Taqt
Table of Contents
Taqt T1001 Creative Studio
TaqtOne FEATURES
- Up to 5 capacitive buttons or up to 3 no-touch buttons.
- The customizable front panel according to your need.
- Antibacterial and antiviral film on the terminal.
- Terminal designed and made in France.
- Connectivity: LTE-M, NB-IoT and GSM. Works without a wifi connection.
- A nominative or anonymous (NFC or magnet) tag.
- Remote Firmware upgrade.
- Autonomy: 2 to 8 years depending on usage with 6 AA batteries.
Attendance monitoring
CUSTOMIZABLE FRONT PANEL PER TYPE OF INTERVENTION :
- Improve your operational efficiency
- Enhance operation traceability to achieve excellence.
- Improve team management
- Alerts are sent to the staff in case of omission or absence.
- Inform and reassure
- Users check on the screen the 6 latest interventions.
- Import your team schedules in the platform.
- Trace et track your daily operations easily.
- Configure alerts based on your customer business rules.
OPERATIONS MONITORING
Solved
Solved
Solved but outside time range
Planned
Unsolved
On-Demand request
Incident management
CUSTOMIZABLE FRONT PANEL PER TYPE OF INTERVENTION :
-
Dissatisfaction detection
- Users easily report any problem.
-
On-Demand request
- A notification is raised when a push button is triggered.
-
Monitor incident remotely
- All requests are available
- 24/7 on the platform.
IMPROVE YOUR MONITORING AND INCIDENT RESPONSE :
- Create team alert recipients by Email, SMS or through our ticketing module.
- Add information like the location and type of incident.
- Assign task to your team and monitor incident progress and resolution.
Satisfaction management
CUSTOMIZABLE FRONT PANEL PER TYPE OF INTERVENTION :
Measure satisfaction (CSAT)
Get customer satisfaction level and plan actions accordingly.
Improve quality of service
The system identifies key moments for intervention and reinforced perceived
quality.
Build trust
Share the CSAT report with your client.
MONITOR CONTINUOUSLY CUSTOMER SATISFACTION :
- Define new call-to-action thresholds: number of consecutive red pushs, % of dissatisfaction…
- Build and Analyze new SLAs (Response Time, MTTR, …)
- Share reports within your team and with your customer.
Technical specifications
MEET THE NEW NEEDS OF YOUR CUSTOMERS.
Offer a contactless experience for more safety and comfort.
Position your finger 2 cm away from the button, a led blinks, the push is
recorded.
- Model and Warranty
- Model TAQT ONE – 1 year warranty (Extended warranty options).
- Installation
- Double-sided tape (included). Instructions included. Screw fixing (option).
- Autonomy
- 1.5 year to 8 years autonomy depending on activated features and usage (6 AA LR6 lithium recommended).
- Screen
- Very low power E-ink technology screen. Display up to 6 lines.
- Clock-in
- Anonymous badging with magnet.
- Nominative badging with NFC tag.
- Contactless buttons
- Up to 3 customizable No Touch buttons -Put your finger at 2 cm away from the buttons to trigger a notification
- Evolutive terminal
- The customizable front panel according to your business case (or use case).
- Communication
- LTE-M / NB-IOT / 2G connectivity.
- Capacitive buttons
- 0 to 5 customizable buttons. Activated remotely according to the chosen front panel.
- Firmware Upgrade (FoTA)
- Firmware upgrade Over the Air (Update, configuration change).
- Origin
- Terminal designed & manufactured in France.
- Platform
- Dashboards and data available on app.taqt.com (subscriptions).
- Waterproofing and mechanical resistance
- IP6X waterproofing – (indoor usage only) – Tropicalisation and waterproofing options (not included). IK07 protection (usual shocks).
- Weight and dimensions
- Approx. 0.4 Kg.
- Minimum size 15.2 x 21.5 x 2.4 cm.
- Antimicrobial and antiviral surface
- IP6X waterproofing – (indoor usage only) – Tropicalisation and waterproofing options (not included).
- IK07 protection (usual shocks).
- Certification
- CE Certification.