AGX Evolv AI Hearing Aids User Guide
- June 6, 2024
- AGX
Table of Contents
AGX Evolv AI Hearing Aids User Guide
At Starkey, we understand the impact of hearing loss. Which is why we take every step to make hearing effortless.
AGXs Evolv AI offers a complete line of our most innovative hearing aids ever. Handcrafted and loaded with our most innovative technology and clearest sound, these hearing aids seamlessly connect you to the life you love.
Get the most out of your hearing aids
Please visit myagxhearing/care for additional tools and resources including:
- Instructional videos
- Operations manuals
- Product brochures
Batteries
Your hearing aid uses a battery as its power source.
To insert or replace the battery:
-
Use the finger pick on the battery door.
-
Open the battery door gently and remove the old battery.
-
Remove the colored tab from the new battery.
Wait 3–5 minutes after removing tab before inserting battery. -
Insert into the battery door, “+” side up.
-
Close the battery door.
-
NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage. If the door will not close securely, check that the battery is inserted correctly. -
Do not open the battery door too far or damage is likely to occur.
-
Dispose of used batteries immediately in the proper waste or recycling container.
Battery Indicators
An indicator will sound when the battery voltage is low. You have approximately 30 minutes* to replace the battery. An indicator may also sound just before the battery stops working.
Power On & Off
TO TURN ON:
Insert a battery and completely close the battery door. Your hearing aid has a power‑on delay which may require a few seconds. You may hear a tone indicating that your hearing aid is powered on.
TO TURN OFF:
Open the battery door until the battery is no longer touching the battery contacts.
Hearing Aid Care
Keep your hearing aid clean. Heat, moisture and foreign substances can result in poor performance.
*Actual time between low battery indicator and shutdown will vary depending on environmental noise levels and brand of battery used.
- Use a cleaning brush or soft cloth to clean debris from around the user control, microphone and battery compartment.
- Inspect the receiver, earbud and wax guard regularly.
- Never use water, solvents, cleaning fluids or oil to clean your hearing aid.
Helpful Hints
- When not wearing your hearing aid, open the battery door to allow any moisture to evaporate.
- Do not take apart your hearing aids or insert the cleaning tools inside them.
- When not in use, place your hearing aid in the storage container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Hear Clear Receiver Wax Guards
Custom hearing aids integrate disposable Hear Clear earwax protection. The innovative wax guards prevent earwax accumulation in the hearing aid receiver. When you need to replace your wax guards, please follow the instructions below:
- Insert empty end of the application stick straight into used wax guard in hearing aid.
- Pull straight out (do not twist) on stick to remove used wax guard.
- Use opposite end of stick to firmly insert clean wax guard straight into hearing aid.
- Pull straight out (do not twist) to remove stick and discard.
Download and Connect to the ThriveHearing Control App*
The Thrive Hearing Control app makes it easy to control and adjust your 2.4
GHz hearing aids with your compatible Apple® or Android™ device.
Downloading and connecting to the app is easy; refer to the Thrive Hearing
Control app User Guide or visit
myagxhearing.com/thrivesupport for
additional information, such as:
- Integrated sensors and artificial intelligence features
- Automatic and custom memories
- Geotags
- Tinnitus management
- Find My Hearing Aids
- Alerts
For Thrive Hearing Control app and iOS/Android compatibility information,
please visit
myagxhearing.com/thrivesupport.
*Thrive Hearing Control app compatible with 2.4 GHz CIC only.
Hearing Aid Information
Limited Warranty
This Limited Warranty provided by Starkey, to you, the original purchaser of a Starkey hearing aid, covers your new hearing aid when sold by a hearing professional authorized by Starkey. This Limited Warranty is a general guide and may vary by purchase. The duration of this Limited Warranty begins when you first take delivery of your hearing aid from an authorized hearing professional and ends thirty-six (36) or twenty-four (24) months later (“warranty period”):
36 months: AGXs Evolv AI 2400
24 months: AGXs Evolv AI 2000/1600/1200
Limitation on Duration of Implied Warranties
IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. There is no warranty of any nature made by Starkey beyond this Limited Warranty. No person has authority to enlarge, amend, or modify this Limited Warranty. Starkey is not responsible for any undertaking, representation, or warranty (written, express, or implied) made by any hearing professional or other person beyond those expressly set forth in this Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
What this Limited Warranty Covers
This Limited Warranty covers only a “defect” in the workmanship performed and/or materials used to manufacture your hearing aid.
“Defect” means the failure of the workmanship performed and/or materials used to conform the hearing aid to Starkey’s design and manufacturing specifications and tolerances.
Your hearing professional may have issued a warranty or service plan that goes beyond the provisions of this Limited Warranty. Please contact him or her for further information.
Starkey will either replace the hearing aid or repair any covered defect in your hearing aid, provided that you deliver your hearing aid to one of Starkey’s authorized hearing professionals and notify the hearing professional of the defect during the warranty period and within thirty (30) days of discovering the defect. There will be no cost to you for Starkey’s repair or replacement of the aid itself, but the hearing professional may charge a fee for services he or she provides. Performance of warranty repairs on your hearing aid shall not extend the duration of the warranty period. Any repairs performed on your hearing aid after the warranty period has expired shall be considered “good will” repairs, which shall not alter the terms of this Limited Warranty.
How to Obtain Warranty Service
Deliver your hearing aid (at your expense) to the Starkey authorized hearing
professional from whom you purchased it. If that professional is unavailable,
visit www.myagxhearing.com or call the toll-
free telephone number on the back of the Operations Manual to locate
another authorized Starkey hearing professional.
What this Limited Warranty Does Not Cover
Batteries, earmolds, accessories, or damage to your hearing aid caused by misuse or neglect, accident, unauthorized alteration, or failure to provide reasonable and necessary maintenance and cleaning.
Disclaimer of Consequential and Incidental Damages
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER FROM STARKEY ANY CONSEQUENTIAL
OR INCIDENTAL
DAMAGES RESULTING FROM ANY DEFECT IN THE HEARING AID, INCLUDING BY WAY OF
EXAMPLE ONLY, EXPENSES TO DELIVER THE HEARING AID TO AN AUTHORIZED HEARING
PROFESSIONAL, HOTEL ROOMS,
OR LOST WAGES. THIS EXCLUSION AND DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL
DAMAGES SHALL BE DEEMED INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE
ESSENTIAL PURPOSE OF ANY REMEDY OF THIS LIMITED WARRANTY. Some states do not
allow the exclusion or limitation of consequential or incidental damages, so
the above exclusions may not apply to you.
Your Legal Remedies
THIS LIMITED WARRANTY DOES NOT “EXTEND TO FUTURE PERFORMANCE.” ANY ACTION TO ENFORCE THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES MAY AND SHALL NOT BE COMMENCED MORE THAN 90 DAYS AFTER THE EXPIRATION OF THE WARRANTY PERIOD. THE PERFORMANCE OF REPAIRS SHALL NOT SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING. UNDER NO CIRCUMSTANCES SHALL STARKEY BE OBLIGATED TO REFUND ALL OR ANY PART OF THE PURCHASE PRICE OF THE HEARING AID. Some states do not allow the reduction in the limitation period, so the above reduction in the limitation period may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. This warranty is valid only in the United States.
Product specification may be obtained from your hearing professional.
Attention Hearing Professionals: For product specification please visit StarkeyPro.com/AGXs-Evolv-AI.
M/T Ratings
Notes
For Thrive Hearing Control app and iOS/Android compatibility information, please visit myagxhearing.com/thrivesupport.
Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc.
Android and Google Play are trademarks of Google LLC.
Starkey, Thrive and Thrive logo are registered trademarks of Starkey Laboratories, Inc. Evolv is a trademark of Starkey Laboratories, Inc.
6700 Washington Ave. S.
Eden Prairie, MN 55344
1.800.328.8602
©2021 Starkey Laboratories, Inc. All Rights Reserved. 86577-820 8/21 BKLT3122-00-EE-AY
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